고급 침구, 필로우탑 침대, 책상, 노트북 작업 공간

베스트 웨스턴 플러스 롤리 크랩트리 밸리 호텔 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 952개 이용 후기 중 348개" "
평점 8 - 좋아요. 952개 이용 후기 중 337개" "
평점 6 - 괜찮아요. 952개 이용 후기 중 161개" "
평점 4 - 별로예요. 952개 이용 후기 중 59개" "
평점 2 - 너무 별로예요. 952개 이용 후기 중 47개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗함
깨끗하네요 가격대비 만족

8/10 - 좋아요

Jean

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
ok
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

Java

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front entrance should have a double entrance, not a onesided door. It should be where a person entering should not have to wait for the person exiting. The entranceway should be remodeled to where you enter in the front not from the side. It should allow entering and exiting of more than one person, especially if someone is using a luggage cart.
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

CHRIS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was nice and polite if we needed more towels they would just give them
2024년 3월에 4박 숙박함
답변 제공: Brit 님, 2024년 4월 7일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

10/10 - 훌륭해요

Sanjay

출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 3월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 24일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

6/10 - 괜찮아요

Paris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean ,quiet, had nice breakfast. Not far from shopping or food. Yes I recommend and will ho back
2024년 3월에 3박 숙박함
답변 제공: Brit 님, 2024년 3월 14일
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

10/10 - 훌륭해요

Marsha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, clean place, great staff, comfortable
2024년 3월에 3박 숙박함
답변 제공: brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 - 훌륭해요

Devon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good stuff
2024년 2월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

4/10 - 별로예요

Brooke

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I checked in and went to my room. One bed was unmade with a sheet thrown over the desk and tv area. A wash rag was also left in the room. It was not very clean. There was multiple hairs left in the bathroom area and dirt all around the windows. After checking out, the hotel charged me for a blanket that I did not take. I called and attempted to talk to a manager but was told a manager was not there all 5 times that I called. I was told nobody would be able to help me other than the manager. Would not recommend.
2024년 2월에 2박 숙박함
답변 제공: Mariana 님, 2024년 3월 2일
Thank you so much for taking the time to share your review. We strive to leave all of our guests with a positive impression through exceptional service; I apologize we let you down. I will share your reflections with our team and we all hope you will consider a returntrip in the future.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and quiet
2024년 2월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, friendly staff, restaurants, shopping
2024년 2월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

8/10 - 좋아요

Kristi

2024년 2월에 1박 숙박함
답변 제공: brit 님, 2024년 3월 22일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 - 훌륭해요

Ken

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No surprises, quiet and good breakfast
2024년 2월에 2박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 - 훌륭해요

Tamaura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2024년 2월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 - 훌륭해요

Alejandra

가족 여행
Excellent service !
2024년 2월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

10/10 - 훌륭해요

Kelvin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip

8/10 - 좋아요

Joshua

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is right by shopping center 2 mins from walmart and 5 mins from a large shopping mall. Also really liked that there was garage parking for smaller vehicles.
2024년 2월에 2박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 - 좋아요

Alan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is a good value for the price and comparison, the other hotels in the area.
2024년 2월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
Thank you for taking the time to share your kind review.We look forward to being your hotel of choice when in the area.

4/10 - 별로예요

Thomas

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The television was very difficult to use because there was no channel guide and "guide" button on the remote did not work. i twice contacted the front desk and they said there were no instructions since the cable network had just been installed. i also asked for an extra blanket and was told it would be left in my room b.y the staff ... but it never happened after 3 days. i will NOT stay at a best western again ... and i will make sure my colleagues who travel a lot will also know about the poor quality of service at BW
2024년 2월에 3박 숙박함
답변 제공: Mariana 님, 2024년 2월 11일
Thank you for your review. I'm so sorry to hear about the unfortunate issue with the television in your room and would certainly never want to leave you with a poor impression. Please know that your comments are being addressed with both our maintenance team and our housekeeping crew to ensure we're doing all we can to uphold our Best Western Plus standards. We thank you for your loyalty and hope you'll consider staying with us again.

10/10 - 훌륭해요

Natalie

Love it here!!!
2024년 1월에 1박 숙박함

8/10 - 좋아요

vernon

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good stay
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Karina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great People, Great Place, Great Price
The lady at the front desk is exceptional!! she was so kind and gracious when checking me in. Every time I came in or out she asked me how my room was, how my stay was going, or offered a friendly greeting! I LOVE that this hotel has served Quiet Hours so guests can rest without being disturbed. Also, there are placards alerting guests that it is a no smoking hotel including incense, cigarettes/cigars, etc. The bathroom was clean and well-stocked and my bed was comfortable. The flooring inside the rooms is luxury vinyl plank floors that looks like wood. The flooring is fresh-looking and clean. I love that it is not carpet!! The breakfast has a super coffee machine with several choices such as a latte, cappuccino, etc. The make-it-yourself waffle maker is also a big hit! It is usual fare-eggs, sausage, potatoes, toast/bagels, Chobani yogurts, cereals. It was a great stay!!
2023년 12월에 1박 숙박함
답변 제공: Brit 님, 2024년 3월 12일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. Our associates work to provide a pleasant stay in an effort to become your hotel of choice when in the area. We look forward to your return trip.

8/10 - 좋아요

Emily

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

ADRIANA 님, east elmhurst

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

ADRIANA 님, east elmhurst

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Wanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in and out.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Paul

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a great affordable choice for my family. This hotel exceeded brand standards.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Matt

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice , clean , quiet
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Latecha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend stay
My stay was good. It was perfect for a weekend get away with my husband.
2023년 11월에 2박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel and friendly staff made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon.

10/10 - 훌륭해요

Dalin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greatest hotel experience!! Very clean and the front desk was very professional and helpful
답변 제공: Mariana 님, 2023년 11월 20일
Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again.

10/10 - 훌륭해요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a wonderful place at a decent cost. With family in the area I can easily get a room when I pop into town. I'm grateful it's nearby.
2023년 11월에 1박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thank you for taking the time to share your kind review. I’m glad you found our location convenient and accommodations pleasant. We look forward to being your hotel of choice when in the area.

8/10 - 좋아요

Michele

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thank you for sharing about your stay at Best Western Plus at Crabtree. We appreciate the generous remarks and are glad you enjoyed our hotel. We hope to see you again soon!

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff. Free breakfast
2023년 11월에 1박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thank you for taking the time to share this glowing review of your experience at our hotel! It is wonderful to hear that you hold our staff in high regard as well as our accommodations. I will be certain to share your comments with our staff who truly love making our guests feel welcome. Please find a reason to visit us again soon!

8/10 - 좋아요

Christina

아이를 동반한 가족 여행
Clean and reasonably priced
2023년 11월에 1박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thank you for sharing about your stay at Best Western Plus at Crabtree. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our guest rooms and service enhanced your visit with us. We hope to see you again soon!

8/10 - 좋아요

Karen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to eateries and shopping. Clean and friendly service
2023년 10월에 3박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our modern clean rooms, and great location. It's encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area

8/10 - 좋아요

Meghan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exactly what you'd expect from a Best Western
2023년 10월에 3박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 - 훌륭해요

Nita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide.We look forward to seeing you on a return trip.

6/10 - 괜찮아요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area.

4/10 - 별로예요

Ellenore

가족 여행
There was a pee stain on my sheet.
2023년 10월에 1박 숙박함
답변 제공: Mariana 님, 2023년 10월 17일
Thank you for your review. I'm very sorry for the lapses in service that you encountered. We pride ourselves in delivering warm and efficient hospitality to all our guests, so I regret that we let you down in this area.We value all your feedback as it allows us to serve our guests better. For this reason, we hope that you will reconsider a return visit.

8/10 - 좋아요

karen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value
Multiple night stay. Hotel is convenient to stores, Crabtree mall, and restaurants. Bed was comfortable, the room was spacious and clean. Great value for the cost. Parking isn’t the best, but wasn’t a dealbreaker.
2023년 10월에 3박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thanks for taking the time to share your experience. It's wonderful to know you enjoyed our ambiance and location. We appreciate your recommendation, but of course, the highest form of praise would be your return!

2/10 - 너무 별로예요

Josh

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reservation error
I reserved my hotel through hotels.com. Confirmation received. However, the reservation did not show up in the best western system. I had to pay for another room and basically lose my money through the initial reservation through hotels.com. Staff was great, hotel was nice but that Should not have happened.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

GABBY

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reception is slower than Moses leading the Israelites out of Egypt Bed sheets had numerous stamina and dirty spots.
2023년 10월에 1박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Thank you for alerting us to the unfortunate encounter with our staff. This is unacceptable and has been addressed with the team. We would love to have you back and show you this was an off day for us and that we can and will do better by our guests. We hope youenjoyed your time with friends and please give us another chance to impress.

4/10 - 별로예요

Chris 님, Woodbridge

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is close to many businesses, which can be a plus, but parking is an issue. There is limited parking in front of the hotel, and the "garage" parking under the hotel has space for few vehicles, but if they are full, then you have to park in an unlit parking lot behind the hotel. We were verbally assaulted in the dark by another guest as we parked in the back, causing us to feel unsafe. When we let the nighttime hotel staff on duty know, they were not concerned or helpful. When we got to our room, there was a terrible smell like unwashed feet combined with body odor. It was terrible! The bed seemed fine, and the appliances worked. The bathroom and shower were fine, but the shower curtain was stained and the floors in the bathroom and the bedroom were greasy to the touch. We were told that there were no other rooms available and that they couldn't do anything. The dining area on the first floor was clean and open with comfortable chairs when we had breakfast in the morning. Breakfast is what you would expect, a serve-yourself breakfast bar with eggs, bacon, fruit, cereal and make-your-own-waffles. The Coffee/Tea machine was outside of the dining room, weirdly. This is the second time we stayed at this hotel, and we were hoping that this time would be better than last time, since it is so close to family in the area. We will definitely be looking for a different place to stay next time.
2023년 9월에 1박 숙박함
답변 제공: Mariana 님, 2023년 10월 20일
My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies.

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
We appreciate your review and recommendation. I'm delighted to know you found your stay top notch. Please find a reason to visit us again soon.

10/10 - 훌륭해요

Gail

2023년 9월에 1박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable. We look forward to your return trip.

10/10 - 훌륭해요

DonLisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay, clean and great staff! Thank you!
2023년 8월에 4박 숙박함
답변 제공: Mariana 님, 2023년 11월 20일
Offering clean accommodations and cheerful service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again.

6/10 - 괜찮아요

Lagara

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Crystal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was perfect
2023년 9월에 2박 숙박함