Dear Alyssa, Thank you for sharing a review of your visit. We're pleased you found your room nice and clean during your stay. Your feedback about the outside areas is valuable, and we appreciate your input. We work hard to maintain a clean and welcoming environment and will address the issues you mentioned. Thank you for your observations, and we hope to have the opportunity to provide you with an even more pleasant experience in the future.SincerelyHotel Management

Dear Christina, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear Jason, Thank you for choosing us. We are sorry for the inconvenience caused to you on arrival and that our housekeeping staff overlooked some areas in your room preparations that do not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please allow us an opportunity to host you again with a flawless experience.Sincerely,Hotel Management

Dear Lashonda, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We are sorry that these issues compromised your plans with us, and we regret that you had to cancel with us. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Troy, It was disappointing to read your comments concerning your stay at our hotel. We sincerely apologize for any inconvenience caused during your visit. It was never our intention to disappoint our guests in any way. We want to assure you that what you encountered is unacceptable per our high standards. We take guest feedback seriously and will take appropriate action to ensure every guest has a delightful experience. Your candid feedback is appreciated as it helps us improve and provide our future guests with an exceptional experience. Thank you.Sincerely,Hotel Management

Dear Stephanie, Thank you for staying with us. It is unfortunate that you did not enjoy your overall stay with us. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we take notes for future plans. Thank you again for your valuable feedback, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Pradeep, Thank you for bringing this to our attention. We're incredibly sorry that your experience did not meet your expectations and that we failed to honor your reservation. This is certainly not the level of service we strive to provide to our guests, and we apologize for the inconvenience and frustration that this caused you. We take this matter very seriously and will investigate further to ensure it doesn't happen again. Additionally, we appreciate your feedback regarding the hotel's location and will consider it as we continue to improve our property. We hope to regain your trust and provide you with a better experience.Sincerely, Hotel Management

Dear Ronald, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit Raleigh.Sincerely,Hotel Management

Dear Glen, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Ben, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Glen, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jacqueline, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear shannon, Thank you for your feedback. It is disappointing that we could not provide you with a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please feel free to reach out to us at the hotel so we can review the charges and assist you further. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

Dear Dailin Luisa, Thank you very much for choosing our hotel during your recent visit to the area. We are disappointed to learn about the challenges you experienced during check-in. We want every guest to know how important they are to us and that outstanding hospitality is our number one goal. We will review this incident with the respective team members to see what went wrong and how we could have handled this situation better. Once again, we apologize for the inconvenience caused. We would like to regain your trust, and we hope you will give us that chance in the future. Sincerely,Hotel Management

Dear Chinnasut, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Sandra, thank you for sharing your feedback. Everything we do aims to provide our guests with an excellent hotel experience. We are very sorry for the inconvenience you had with us. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Thank you!Sincerely,Hotel Management

Dear Amy, thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management

Dear nastassja, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management

Dear Dequan, thank you for being our guest and sharing your experience. We apologize for the noise issues you experienced. On rare occasions, guests do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are sorry you had an uncomfortable night and hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management

Dear Shelly, welcome back to our brand. You are part of our family now, and we are pleased to know that our team members always make you feel at home. Kind comments like yours encourage them, and we look forward to sharing your feedback. Thank you for making us your preferred choice on every visit, and we hope to see you soon. Sincerely, Hotel Management

Dear Tracy, thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we apologize for the issues you had with your room. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating to future guests. We look forward to having you stay with us again. Sincerely, Hotel Management

Dear Hernaldo, thank you for your feedback. We are sorry for the inconvenience experienced. Although such incidents are rare, we are reviewing them with the concerned team members to know what went wrong and to handle such situations better in the future. Once again, we apologize for the inconvenience experienced due to this incident. We are grateful for your patience and hope you will give us another chance to welcome you. Sincerely, Hotel Management

Dear LaDonna, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please be rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management

Alexandra, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations appropriately for immediate attention. We hope you will reconsider and stay with us again, as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management

Glenn, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management

Sudhakar, thank you for being our guest and for reviewing your stay at Extended Stay America. We were happy to see from your rating that you had a pleasant stay overall. However, we do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business. Sincerely, Hotel Management

Boleslaw, thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers it to your suite. We are also sorry for the lack of certain amenities while you were here. We truly appreciate your patience and hope to welcome you back soon. Sincerely, Hotel Management