외관

마이크로텔 인 앤드 스위트 바이 윈덤 래피드 시티 여행 후기

2 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 288개" "
평점 8 - 좋아요. 1002개 이용 후기 중 315개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 190개" "
평점 4 - 별로예요. 1002개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 93개" "

7.2/10

청결 상태

7.8/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

4/10 - 별로예요

Darla L.

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower went from hot to cold. The noise between rooms was awful. Room wasnt as clean.
2024년 3월에 1박 숙박함
답변 제공: Front Desk Manager 님, 2024년 3월 25일
We appreciate your time and effort in leaving a review. we were disappointed to hear your stay was less than satisfactory. We are excited to let you know that we are currently under going a full remodel and expected to be finished by end of May. We hope you give us another chance and come back to enjoy the new and improved Microtel.

10/10 - 훌륭해요

Michelle 님, Yankton

2024년 3월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 25일
Thank you for taking the time to leave great ratings for us. We hope you visit again.

10/10 - 훌륭해요

Milton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very accomodating, friendly and very helpful. Enjoyed it overall
2024년 2월에 1박 숙박함
답변 제공: FDM Stephanie 님, 2024년 3월 5일
Thank you for taking the time to leave us an excellent rating and review. We are glad you enjoyed your stay and look forward to your future reservations with us.

10/10 - 훌륭해요

Milton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent and staff was friendly and helpful
2024년 2월에 1박 숙박함
답변 제공: Management 님, 2024년 3월 5일
We are happy to learn you had a great experience at our hotel and can not wait for your future visit.

2/10 - 너무 별로예요

Ishmael

별로예요: 청결 상태
Bed bugs
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Spencer

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed sheets had urine stains. A/c didn’t work.
2024년 2월에 6박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
We are disappointed with your unsatisfactory experience at our hotel and to know that our rooms, and equipment was not welcoming for you. Thank you for giving us an account of your stay and sharing your feedback with us accordingly. It helps us to grow and become better when we know there are issues with a guests room. We unfortunately didn't get notice during your stay that you were uncomfortable. We would have loved the opportunity to make it right during your stay and we would have enjoyed going above and beyond to ensure you had a lovely stay. We are currently under full renovation and remodel. The hotel will be in brand new condition by the end of May 2024! We would love for you to experience the wonderful upgrade! Thank you for your business

8/10 - 좋아요

Christine High

좋아요: 청결 상태, 숙박 시설 상태 및 시설
I enjoy staying at Microtel the place is very affordable and i also like it because there isn't so much traffic in and around
2024년 1월에 1박 숙박함
답변 제공: FDM Stephanie 님, 2024년 3월 5일
We are glad you enjoyed your stay with us and appreciate the time you took to leave us a review. We look forward to future reservations with us.

4/10 - 별로예요

Emily

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was very dirty and outdated. Used products in the bathrooms, brown-reddish plainly visible stains on the bedskirts and stains on the sheets as well. I traveled to stay here with my two young children and felt very unsafe here due to the state of the property and the likes of the crowd that I saw here at the property while I stayed here. There was a woman screaming and crying on the front steps and one of the managers consoling her as if she were her own daughter possibly? A lot of odd activity here. Cops patrolling the area
답변 제공: Hotel Manager 님, 2024년 2월 27일
We are greatly disappointed to know that you had this experience with our hotel. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. The Rapid City area police department diligently patrol all business in our community and we are able to maintain a safe community for all of the travelers that we welcome to our area each year.Detailed reviews with criticism help us understand our strong and weak points, and thereby develop the quality of our guest experience. We’ve investigated this situation and addressed all necessary areas. Thank you again for the time you spent helping us understand what happened in your situation.

10/10 - 훌륭해요

Kevin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room.
2024년 2월에 1박 숙박함
답변 제공: FDM Stephanie 님, 2024년 3월 5일
We appreciate the time you took to leave us an excellent rating and hope to see you in the future.

2/10 - 너무 별로예요

judi 님, spearfish

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First off .. pool wasnt available. 2. No hot water on 3rd floor. 3. TV did not work properly
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
We are disappointed with your unsatisfactory experience at our hotel and to know that our rooms and facilities did not work well for you. Thank you for giving us a detailed account of your stay and sharing your feedback with us. We are currently under full renovation. The hotel will be in brand new condition by the end of May 2024 and under new management! We would love for you to experience the wonderful upgrade and give us the opportunity to make up for our previous shortcomings.

10/10 - 훌륭해요

mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Hotel! Recommend this Place
Much to our surprise the hotel was not the way it was described on the reviews. To set the record straight, my employee enjoyed the hotel from checkin at the front desk to check out the next morning. Sady at front desk was very nice and courteous to the employee so wanted to thank her for her excellent customer service and for making sure my team had a great stay. He said she really took care of him, gave him a wonderful room and said breakfast was super delicious! Thanks to all of your team for making my team has a fantastic stay
2023년 12월에 1박 숙박함

8/10 - 좋아요

Danny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
In an older part of townn
2023년 12월에 1박 숙박함

4/10 - 별로예요

Cody

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overall aesthetic of the hotel is dated with a musty odor throughout the building. They did have signs saying they were due for a remodel so hopefully they get with the times. The hotel staff was rude and not very people friendly as they tried to deny me from buying a few beverages at the little lobby store.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Kaci

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very dirty and noisy. Will not stay here again.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Thank you for sharing feedback on your visit. We are extremely disappointed to hear that your stay at our hotel did not satisfy you. Our housekeeping team is responsible for cleaning all rooms and upgrading the amenities regularly, we will use your detailed review as a training tool to improve our team. We are undergoing a full remodel at the hotel, we are also under new management. We would like the opportunity to have your business again! Thank you.

6/10 - 괜찮아요

Sofia

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Staff was not the friendliest, the room was average…could be modernized. The room above us was noisy at all hours.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Providing relaxing accommodation and pleasant services is what we're all about, and your dissatisfaction with choosing our hotel is very disappointing. However, we assure you that we've investigated our facilities and service, and we've taken the necessary measures and make the right changes to prioritize our guests' satisfaction and comfort.

10/10 - 훌륭해요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Carpet had areas of wear and was torn. It was hard to get a consistent temperature in the room. Internet wouldn't connect. Staff was very nice at checkin though.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Detailed reviews with criticism help us understand our strong and weak points, and thereby develop the quality of our guest experience. On that note, we appreciate the positive feedback on the friendliness of our staff! We request you give us another chance to rectify our errors and earn your beloved trust! We are currently under full renovation and remodel. The hotel will be in brand new condition by the end of May 2024 and under new management! We would love for you to experience the wonderful upgrade!

8/10 - 좋아요

Peter

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
You get what you pay for. Cheap and cheerful. Pool and hottub were not working and the room had a strange smell. But was pet friendly and included a limited continental breakfast.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Anabel

가족 여행
별로예요: 청결 상태
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Rosa Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was nice
2023년 10월에 5박 숙박함

6/10 - 괜찮아요

Scott

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The Front Desk lady that checked us in was rude
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
We are greatly disappointed to know that you had this experience with our hotel. Thank you for giving us a detailed account of your stay and sharing your feedback with us accordingly. We are under new management and we've addressed all necessary areas. Thank you again for the time you spent helping us understand your situation.

8/10 - 좋아요

Rickie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everthing was good except gor breakfast selections
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Thank you very much for the feedback! We hope to see you again!

6/10 - 괜찮아요

David 님, Woodland Park

Easy to get in and out. Cheaper price. Small rooms
2023년 10월에 1박 숙박함

4/10 - 별로예요

Shane

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not very good
Pictures were apparently from when it was new. Water was causing furniture to fall apart. Dirty sheets, comforters, towels. Asked for more towels and was given towels that looked like someone used some to wipe their butts. It was a good thing we had our own blankets to use. There was only waffles for anything warm for breakfast. Wouldn’t recommend this hotel and would not stay there again.
2023년 10월에 3박 숙박함

4/10 - 별로예요

Patrick

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Thank you for your feedback!

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

david

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Roberto

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were very friendly and professional The location was great easy to get around town There were many dining options
2023년 10월에 3박 숙박함

8/10 - 좋아요

Danaya

2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Thank you very much for taking the time to rate our hotel! We strive to provide the best for our guests. We appreciate your business and hope to see you in the future!

10/10 - 훌륭해요

Douglas 님, Helena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room for a quick overnight. Easy to get to from the interstate and back onto the interstate. Close to restaurants
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Lloyd

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Overall Stay
Check in was fine. Front desk staff member was nice. The room was ok but the sofa bed had a huge stain. The room had an odour. The bed was uneven. I did not sleep well. The heat light in the bathroom did not work.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Scott

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Thank you for your feedback!

2/10 - 너무 별로예요

Jacinta

가족 여행
Absolutely disgusting hotel. We booked a suite with a pull out couch. Someone destroyed it in a previous stay so they didn’t have our proper room for us. The hotel clerk suggested our children sleep on the floor. Cleanliness all around awful. Pool was disgusting.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
We regret that your visit to our hotel was not as fruitful as we wished it would be. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance to make up for our shortcomings and deliver an excellent guest experience. We are currently under full renovation and remodel and new management! The hotel will be in brand new condition by the end of May 2024. We would love for you to experience the wonderful upgrade!

10/10 - 훌륭해요

Tonya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was amazing
2023년 10월에 2박 숙박함

4/10 - 별로예요

Tracy

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointing
Poor cleanliness in bathroom. Coffee make didnt work. Terrible bed and dirty linens. Paid for 2 nights, but left after the first night.
2023년 10월에 2박 숙박함

4/10 - 별로예요

Laken

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms are run down, air conditioner smelled awful, and there were bugs crawling on the floor. It was unfortunate.
2023년 9월에 1박 숙박함

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great. So much to do in the area. Tons of dining options within 10 min drive. Our room could stand a deep cleaning.
2023년 9월에 4박 숙박함

6/10 - 괜찮아요

Martin

가족 여행
좋아요: 객실의 편안함
The hallway and rooms need new carpets they smell horrible. And the lady at front desk is very poor when it comes to being courteous
2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Suwong

2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Toby

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A little rundown. The bathroom sink had tobacco stains on the counter and the toilet seat could stand to be replaced. The breakfast was decent. Overall I found it a bit disappointing
2023년 9월에 1박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 29일
Toby, thank you for staying with us and for your feedback. That is very helpful for us. We are soon going to be starting a complete remodel of the property, so the next time you are in the area please stop by and check us out.

4/10 - 별로예요

Dustin

별로예요: 청결 상태, 객실의 편안함
Lame
Not worth the money.
2023년 9월에 3박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 28일
Dustin, we apologize that your stay with us was not satisfactory. We do appreciate your feedback, as that is the best way we can learn and do better.

4/10 - 별로예요

Kevin

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charged my card and additional $4.76. I had Pre-paid for my room through Expedia. They said they charged my card additional to cover their advertising and cover Expedia charges. The Internet was 120 Mb, however it would not stay connected for more than 1 minute. On/of/on/off etc. The breakfast was not great. Nothing hot/cold. Just cereal and toast/bagel you can put in the toaster.
2023년 9월에 1박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 27일
Kevin, we apologize to hear that your stay was not up to your expectations. We strive for each guest to have a pleasant stay. Thank you for your feedback.

10/10 - 훌륭해요

Patricia J

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thumbs up!!
Very nice, very comfortable & very quiet! Great breakfast also!
2023년 9월에 1박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 27일
Patricia, thank you for your feedback!

10/10 - 훌륭해요

Kimiko

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property. People are super friendly. Would stay here again.
2023년 9월에 1박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 27일
Thank you for staying with us and for your feedback!

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스
Everything was clean and comfortable. Electrical sockets wouldn't hold plugs and tv was tempermental
2023년 9월에 1박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 28일
James, thank you for staying with us and for your feedback.

6/10 - 괜찮아요

Pam

가족 여행
Not alot of breakfast selections.
2023년 9월에 4박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 27일
Pam, thank you for staying with us and for your feedback.

10/10 - 훌륭해요

Tina

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I stay at this Microtel location every time I am in Rapid City. This was a two night stay and I booked a bit late.BUT- I was put in a little suite that was perfect. DoorDash is very quick here- even on a Saturday night. This property is linked to several others and is safe , clean and easy to access from I-90.
2023년 9월에 2박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 27일
Tina, thank you for choosing to stay with us. We also appreciate your feedback!

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 28일
Thank you for choosing to stay with us.

4/10 - 별로예요

wanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Ayron Hower 님, 2023년 9월 27일
Thank you for choosing to stay with us!