안뜰

어퍼 로스 호텔 여행 후기

2.5 out of 5
어퍼 로스 호텔
1209 Riverway Drive, Rasmussen, QLD

이용 후기

5.6
평점 10 - 훌륭해요. 26개 이용 후기 중 3개" "
평점 8 - 좋아요. 26개 이용 후기 중 7개" "
평점 6 - 괜찮아요. 26개 이용 후기 중 5개" "
평점 4 - 별로예요. 26개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 26개 이용 후기 중 8개" "

7.2/10

청결 상태

7.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Daryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The rooms were very nice, modern and well equipped. The location of the property however was not in a very nice area of Townsville.
2023년 10월에 1박 숙박함

8/10 - 좋아요

Tracy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Manager looked after us very well. Thank you for ensuring a comfortable stay.
2023년 9월에 1박 숙박함
답변 제공: . 님, 2023년 10월 2일
Hello Tracy thank you for the wonderful review, we hope you have a great week.Pauline ReynoldsVenue manager.

10/10 - 훌륭해요

Alberta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was like a home away from home I enjoyed it. The accommodation was comfortable. I would have liked single beds.
2023년 8월에 6박 숙박함
답변 제공: . 님, 2023년 10월 2일
Hello Alberta,Thank you for the wonderful review, we hope you have an awesome week.Pauline ReynoldsVenue manager.

2/10 - 너무 별로예요

Jesse

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed before. Booked the room got turned away this time for being local. In a town ravaged by drugs FROM OUTSUDE OF TOWN, you dont look after your. Kindly, shut down.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

BETTY

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice and clean but for old people it having to walk to toilet and to fill the jug had to go bathroom Had GREAT Meals and nice staff
2023년 1월에 1박 숙박함

2/10 - 너무 별로예요

Warren

2022년 7월에 9박 숙박함

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was a great place to stay close to public transport minutes away from shops
2022년 7월에 3박 숙박함

2/10 - 너무 별로예요

Antonia

2022년 3월에 1박 숙박함

4/10 - 별로예요

Ian

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
You get what you pay for
2021년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

2019년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
One of the reasons that I choose this hotel was for the continental breakfast, but they gave me nothing. Also, the kettle was dirty with mould, so I couldn’t even drink a coffee.
2019년 7월에 2박 숙박함

8/10 - 좋아요

Geoff 님, Narangba

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got there the staff didn't know anything about it being booked through Wotif. We only stayed one night instead of 2 because the job was finished early, We paid for the one night but had to pay 100 dollars deposit for the key and they said it would be back in our account in 4 days. Its now been seven days and nothing. To top it of Wotif billed out account for 2 days after we got back so basically we have been ripped of. Will deal direct from now with Motels
2019년 5월에 2박 숙박함
답변 제공: Elycia 님, 2019년 5월 24일
Hi Geoff, Sorry for the delay in responding to your review. Thank you for bringing these issues to my attention, and for taking the time to give us some feedback. I do apologize for any inconvenience this has caused you. I would like to hear more about your experience so we can ensure things like this do not happen in the future. I would like to discuss these issue with you so please contact us at the hotel and I will be happy to talk. Thanks again for your feedback Geoff. Kind regards, Elycia (venue manager)

2/10 - 너무 별로예요

실제 이용하신 고객

2019년 3월에 1박 숙박함

6/10 - 괜찮아요

Damian 님, Brisbane

좋아요: 객실의 편안함
Nice cheap hotel but the security bond is a pain
Was handy to the Cowboys Stadium and booking in at the gaming room wasn't too inconvenient. Biggest issue was wanting the $100 security deposit in cash and not being able to get it back until 10am when the hotel opened. Not one for the early starter or the card user. Communal Bathroom was as expected for a Hotel.
2018년 8월에 1박 숙박함

8/10 - 좋아요

EVELYN

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap accomodation
The motel was closeby wheremy friends partyis being held.
2017년 11월에 1박 숙박함

2/10 - 너무 별로예요

Tiny 님, Australia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor. $100 deposit for the key (cash or charged to your credit card, supposedly refunded on checkout). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from a communal shower. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key deposit tirned out to be just the saga that was accepted. You either need to stay until 10am to check out and get it done then. If you have to leave b4 10 you're at their mercy as to when/if they process the refund. I had to call and prompt them only to be told it will take 5-7 days gor me to see the money. Expedia should not be supporting this hotel. Bad practices are being imposed on Expedia customers.
2017년 6월에 1박 숙박함

2/10 - 너무 별로예요

Tiny 님, Aus

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's all about them Jack.
I've never stayed at a hotel with such poor customer service.. $100 deposit for the key (cash or charged to your credit card. Actually deducted from your card.). Credit card detals also taken and openly recorded on an unsecure database. Forced to sign some kind of contract that they obviously figure entitles them to defraud the credit card company for damage fees. Flood light right outside window. No water in the room, had to fill jug from shower. I'm not sure there were pillows in the cases, just seme-thick pillow cases I think. Very odd set up, clearly experienced with problem guests. All the reasons in the world not to recommend anyone stays here. Getting the key refund is something of a problem. You can't checkont until staff arrive at 10am but if you leave earlier they eventually pay you back. I had to phone up and regardless it'll take 5-7 days to see the money again. This hotel should not be on Expedia its a bad advert all round for the hospitality industry.
2017년 7월에 1박 숙박함

4/10 - 별로예요

Steve 님, w

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Shared bathroom and expensive
The room was average, no ensuite, expensive , they call it a motel but I'd describe it as a backpackers, had to leave a $100 key deposit and they had a computer problem and held the deposit as they didn't think I'd paid. I had to return 3 days later to collect the deposit once they'd sorted themselves out. I arrived it still took almost 30min to get the deposit back as nobody knew what was going on. Very poor experience.
2017년 6월에 1박 숙박함

2/10 - 너무 별로예요

J 님, Cairns

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Terrible
Not what is stated on your site, you stated that breakfast is included and it didn't. Not happy about the fact that we had to go elsewhere to get breakfast when it said breakfast was included and that was the only reason we booked this place. Not happy to recommend this place to anyone. Not happy with the room either, was uncomfortable and only had a double bed not even a queen bed and was for 2 ppl? Will not be staying here again and I suggest you take it off your site

8/10 - 좋아요

Caitlin 님, Mt isa

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
You'll need $100 for a key deposit and the rooms are available for $70 a night you find out once you're there. Clean and neat rooms.

6/10 - 괜찮아요

Happy 님, Sydney

좋아요: 직원 및 서비스
Nice hotel
Nice hotel, at a very good price and even with shared amenities very clean. Staff were friendly and very helpful.

2/10 - 너무 별로예요

sports travelle 님, C

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Accounting
Had a bad experience with dealing with the check in and charging system at the hotel. Paid for the booking on Wotif - has to pay 100$ key bond !!!! - and then got charged twice = $352 on my credit card !- which they refused to accept responsibility for until 2 weeks later. it is all fixed now.

8/10 - 좋아요

Shelly 님, Cairns

좋아요: 청결 상태, 직원 및 서비스
Cheap, clean & tidy accommodation
We stayed 2 nights, the room was clean & quiet, & we never had any issues with sharing the toilet & shower facilities. The staff were friendly & helpful. We got to enjoy a meal in the tavern which was fantastic also. I would definitely recommend this hotel to friends & family the next time they're travelling to Townsville.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
Staff were great right throughout but it felt like staying in a hospital unfortunately