저녁 식사 제공

레드 루프 인 레딩 여행 후기

2 out of 5
레드 루프 인 레딩
2545 N 5th Street Hwy, Reading, PA

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 235개 이용 후기 중 89개" "
평점 8 - 좋아요. 235개 이용 후기 중 53개" "
평점 6 - 괜찮아요. 235개 이용 후기 중 32개" "
평점 4 - 별로예요. 235개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 235개 이용 후기 중 41개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

6.2/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Kat

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty floors. Room wasn’t able to lock from inside. Had the housekeepers just walk into my room
2024년 4월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2024년 4월 23일
Dear Kat,Thank you for telling us about your recent visit at RED ROOF INN READING. It's regrettable to read that uncleanliness of the floors and your room not being able to lock from the inside hindered your experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist

8/10 - 좋아요

Chantelle 님, Peterborough

반려동물 동반 여행
좋아요: 직원 및 서비스
I like staying at this hotel but it’s really noisy on weekends because of the nightclub. You can’t leave the property with your vehicle because you will lose your parking due to all the vehicles for the nightclub. My room was ok and the staff were great, especially the manager who checked me in.
2024년 4월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 4월 21일
Thank you for sharing your feedback with us, Chantelle. The team at the Red Roof Inn Reading was pleased to know that you were fond of our great staff and that the room was satisfactory. However, you made mention of the property being noisy on weekends and the parking situation. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with more future stays.Regards,XaoRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Evelyn

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an emergency stay with our two kids. The cleanliness of the room wasn’t impressive. We had to clean the stained faucet, clean hair out from the shower, we found half a plastic knife tip on one of the side tables and ended up requesting an additional fitted sheet. The fitted sheet on the bed had yellow and black stains. The replacement sheet had a hole and additional black markings. Parking was a mission due to the lack of available slots near the hotel…this was never highlighted. The location has venues/lounges and we ended up parking 3 blocks away. There were guest running within the hallways and this kept waking up the kiddos. The staff was very helpful, they work their best around the hotels limitations. Receiving a refund would recompense this bad experience.
2024년 4월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 15일
Dear Evelyn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Reading. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our friendly staff. You indicated that you were unsatisfied with stained faucet, hair in shower and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Jennifer 님, Philadelphia

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
1. I arrived 10 min prior to 3pm according to the front desk person who didn't wven come to the desk to greet me there was no rooms ready. 2. The shower leaked being a handicapped room this was a bit hazardous when going to ise the toilet. 3. The secondary lock did not work they replaced it with a flimsy chain. 4. Wifi was sporadic couldnt watch tv because all they had was a firestick. 5. There is a night club attached not a restaurant that place music so loud it was vibrating my windows until 2 am 6. The outer door where you are suppsed to use your roo. Key to acces never latched. 7. Came back to my room after my work day there was no parking spaces...so i guess they dont care about guests who are paying a ridiculous amount of money for such a horrible place. 8. I slept with my pistol..licensed to carry because i did not feel safe. 9. No phone in room to contact front desk i had to look up the number and call the front desk. Which was a useless step. I will never stay there again...and everyone i know social media and my internet radio listeners will be warned
2024년 4월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 4월 15일
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Reading. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with the shower leaking, lock not working, no phone and the other concerns you described. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Madison

좋아요: 직원 및 서비스
별로예요: 청결 상태
답변 제공: Dannielle Rediresponse Specilaist 님, 2024년 4월 9일
Hello Madison, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 4월 1일
Hello David,I am pleased to have had you as our guest at our Red Roof Inn Reading. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just say I will be back !😊
2024년 3월에 2박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 28일
Dear Christina, It is so wonderful to see that we at the RED ROOF INN READING were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value here at Red Roof.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Victoria

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Your front Staff can be a little nicer
2024년 3월에 7박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 3월 27일
Dear Victoria, Thank you for your feedback following your experience with us at the RED ROOF INN READING. In response to unprofessional staff, we sincerely apologize for the less-than-ideal experience reflected in your poor rating. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Steven

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was cookies and brownies out of a bag. The juice was good along with the coffee. Someone tried my door handle each night. There was no secondary lock on my door, missing.
2024년 3월에 3박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 3월 23일
Dear Steven,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN READING. We value you as our guest and welcome your 3/5 score. At Red Roof we are to know that the juice and coffee was good. However, as it relates to your comment of the breakfast option and having no secondary lock, these will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Erin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Smoking is not allowed at this place but the smell of Marijuana was nauseating. I walked past 2 men outside who were smoking a joint outside of their room. In the morning, when leaving, the entire hallway where our room was reeked of it.
2024년 3월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 3월 22일
Dear Erin,We are sorry to hear your recent experience at the Red Roof Inn Reading did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Julianne

가족 여행
좋아요: 청결 상태
At checkin they charge an Xtra $100 because of the no smoking policy. "That will be returned at checkout". I was NOT notified in advance of the fee and the return of the money takes 3-5 days! Fortunately I had the Xtra $100! But because of this policy I will never use Red Roof again
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 12일
Thank you for taking a moment to leave a review, Julianne. The staff and I at the Red Roof Inn Reading were disappointed to see your 2/5 score following your stay. It saddens us to read that our refundable deposit policy was not communicated to you before arrival, which dampened your experience with us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thanks again and we wish you all the best in your future travels.Sincerely, Gabrielle Red Roof Management RediResponse Specialist

8/10 - 좋아요

Chad 님, Reading

단체 여행
좋아요: 편의 시설/서비스
Atmosphere
2024년 3월에 1박 숙박함
답변 제공: Red Roof Management 님, 2024년 3월 9일
Thank you for your review, Chad. The staff at the RED ROOF INN READING and I were so glad we earned your 4/5 score following your stay. It's also great to hear that you were pleased with our atmosphere. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Chantelle 님, Peterborough

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great affordable place with excellent staff. I would stay again anytime
2024년 2월에 3박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 20일
Thank you, Chantelle, for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN READING. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted your pleasure with our affordable rates and excellent staff. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Red Roof Management

4/10 - 별로예요

Charles 님, Reading

별로예요: 숙박 시설 상태 및 시설
No breakfast
2023년 12월에 1박 숙박함
답변 제공: OnielRediresponse Specialist 님, 2024년 2월 17일
Hi Charles,Thank you for taking the time to write a review of your stay at the Red Roof Inn Reading. Relative to breakfast, yes, we do not offer breakfast at this particular location, however, we do have restaurants on-site open daily 4pm-2am.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 - 좋아요

Frances

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 2일
Thank you for taking a moment to leave a review, Frances. The staff and I at the Red Roof Inn Reading appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 - 좋아요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place to stay
2024년 1월에 2박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 30일
Dear Christina,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN READING. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Red Roof Management

10/10 - 훌륭해요

Mohan

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 1월 29일
Hello Mohan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the exterior it looks like a motel. The interior of the building is clean and better than one would expect from the outside. We did notice that building side doors did not seal well, so security could be improved. Overall, it’s a good value stay.
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 25일
Thank you for sharing your feedback with us, Jose. The team at the Red Roof Inn Reading was pleased to know that you were fond of our clean building and the good value you received from your stay. However, you made mention of the side doors not sealing well. As such, your sentiments may be kept into consideration.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with even better stays going forward.Regards,Red Roof Management

10/10 - 훌륭해요

Ambar

Bueno
2024년 1월에 1박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 1월 22일
Querida Ámbar,Gracias por tomarse el tiempo para completar nuestra encuesta para huéspedes. Agradecemos sus comentarios luego de su reciente estadía en RED ROOF INN READING. Los comentarios de nuestros huéspedes siempre son bienvenidos en Red Roof ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por compartir tu experiencia. Esperamos verle en sus futuros viajes.Sincerely,Red Roof Management

8/10 - 좋아요

Yashira

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the location and overall had a good time there with the family it was convenient.
2023년 12월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 21일
Hi Yashira,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Reading with us. It was so rewarding to see that we earned your 4/5 score. We were also happy to know that you liked our location and its convenience to your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

8/10 - 좋아요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 1월 19일
Hello Janet, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Reading and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Velez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good relax
2024년 1월에 3박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 16일
Hello Velez,We are delighted to hear that you had a wonderful experience at our hotel Red Roof Inn Reading. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our Red Roof team. We look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 1월 16일
Hello Anna,The staff at the Red Roof Inn Reading and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Yessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 11일
Thank you for sharing your 4/5 rating with us, Yessica. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear more about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
2024년 1월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Thanks for sharing your feedback with us, Michael. The staff at our Red Roof Inn Reading was elated to see that we earned your perfect score. You mentioned that you were fond of our great hotel, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management

10/10 - 훌륭해요

Virgen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Love it
Everything wonderful
2024년 1월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 9일
Thank you for sharing your 10/10 rating with us, Virgen. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share more about it.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

2/10 - 너무 별로예요

Yolanda

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room wasn’t even clean
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 12일
Thanks for sharing your feedback with us, Yolanda. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. You stated that the room was not clean, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

6/10 - 괜찮아요

Eliseo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 5일
I appreciate the time that you took to share your sentiments with us, Eliseo. Our team at the Red Roof Inn Reading appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

2/10 - 너무 별로예요

Margaret

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I couldn’t stay they didn’t let me in because it was late
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 4일
Thanks for sharing your feedback with us, Margaret. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were unable to check-in, as you arrived late. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

2/10 - 너무 별로예요

Rosanna

2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 24일
Thanks for sharing your feedback with us, Rosanna. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

10/10 - 훌륭해요

Frank

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Goood
2023년 12월에 2박 숙박함
답변 제공: Dannielle Rediresponse Specialist 님, 2023년 12월 30일
Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN READING. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Eligio 님, Mountville

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just horrible nasty and dirty
2023년 12월에 5박 숙박함
답변 제공: Anonio,RediResponse Specialist 님, 2023년 12월 29일
Dear Eligio,Thank you for taking the time to tell us about your experience at the RED ROOF INN READING. I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as uncleanliness and the property not being to your liking.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

KIWOO

좋아요: 청결 상태
2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 28일
Dear Kiwoo, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN READING and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 28일
Dear Jose, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Domingo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very good
2023년 12월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 26일
Thank you for taking the time to write about experience at the RED ROOF INN READING. Domingo, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you had a very good stay. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Domingo, and can't wait to see you back at Red Roof soon, where we can continue to offer you a very good stay at an affordable price! Sincerely, Red Roof Management

8/10 - 좋아요

Lacy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No complaints here!
Clean affordable no complaints!
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 22일
The team at our Red Roof Inn Reading would like to thank you for sharing your feedback with us, Lacy. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our cleanliness, along with our affordability delighted our staff.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

8/10 - 좋아요

Jessica A

2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 21일
Thank you for sharing your 4/5 rating with us, Jessica. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

8/10 - 좋아요

Chantelle 님, Peterborough

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay
2023년 12월에 3박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 21일
The team at our Red Roof Inn Reading would like to thank you for sharing your feedback with us, Chantelle. We were elated to read that we accomplished our goal to provide you with a nice stay. We also appreciated your 4/5 score.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to repeat your experience with us at any of our Red Roof locations in the future.Faithfully,Red Roof Management

4/10 - 별로예요

William 님, Chagrin Falls

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Loud pounding music until 2 in the morning followed by noisy fight in parking lot at 3am. Roll in shower for handicap did not have mobile water supply making it essentially useless. No telephone in room with explanation that "remodelers covered up phone jack". Im a big Red Roof fan...but certainly not here.
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 16일
Thanks for sharing your feedback with us, William. The team at our Red Roof Inn Reading was saddened to see that we failed to provide you with a satisfactory stay. You stated that the noise disturbances and the lack of a telephone in the room, along with your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room doors don’t shut completely, the mini fridge was leaking, tv didn’t work, and bugs everywhere.
2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 14일
Hello Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Reading. I am sorry that your experience did not meet your expectations. You stated that the faulty TV and the leaking mini fridge, along with the other highlighted issues hindered your stay. As it relates to the listed insects, we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,Red Roof Management

6/10 - 괜찮아요

Jennifer

답변 제공: Tianna RediResponse Specialist 님, 2024년 2월 11일
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Reading and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 - 훌륭해요

Justin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

julia

답변 제공: Adraine Rediresponse Specialist 님, 2024년 2월 15일
Hello Julia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN READING and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

8/10 - 좋아요

Ambar

2023년 12월에 1박 숙박함
답변 제공: Gabrielle RediResponse Specialist 님, 2024년 2월 3일
Thank you for taking a moment to leave a review, Ambar. The staff and I at the Red Roof Inn Reading appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2023년 12월 12일
Thank you for sharing your 4/5 rating with us, David. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 - 훌륭해요

Yolanda

2023년 12월에 1박 숙박함
답변 제공: Xao RediResponse Specialist 님, 2024년 1월 6일
Thank you for sharing your perfect rating with us, Yolanda. Our staff at the Red Roof Inn Reading was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

2/10 - 너무 별로예요

Brandon

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 12일
Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Reading and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all easy peasy.
답변 제공: Adraine Rediresponse Specialist 님, 2024년 2월 15일
Dear Brian, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN READING. We are happy to read that your stay was all easy peasy. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

4/10 - 별로예요

Edwin

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
100 percent like customers services great but roaches were crawling on walls
2023년 12월에 1박 숙박함
답변 제공: Tianna RediResponse Specialist 님, 2023년 12월 6일
Hello Edwin,Thank you for taking the time to write a review of your stay at the Red Roof Inn Reading. It's great to read that you were pleased with the customer service. However, I was saddened to read that your stay fell short of your expectations due to the pests you reported. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry.To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Wilton Jr

2023년 12월에 1박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 12월 25일
Hello Wilton, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN READING and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management