로비 좌석 공간

레드 루프 인 넵튠 - 저지 쇼어 여행 후기

2 out of 5
레드 루프 인 넵튠 - 저지 쇼어
3310 NJ-33, Neptune City, NJ

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 804개 이용 후기 중 223개" "
평점 8 - 좋아요. 804개 이용 후기 중 302개" "
평점 6 - 괜찮아요. 804개 이용 후기 중 129개" "
평점 4 - 별로예요. 804개 이용 후기 중 74개" "
평점 2 - 너무 별로예요. 804개 이용 후기 중 76개" "

7.8/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Yasmin 님, Kearny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would definitely recommend this motel to friends and family
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Yasmin 님, Kearny

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Yasmin 님, Kearny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like this place and I will recommend this place to others to stay
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

GLENN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean. No food options on premises.
2024년 2월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 7일
Dear Glenn,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be clean prompting your 5/5 score. However, as it pertains to the food options, we do have restaurants that are in close proximity to our hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 - 너무 별로예요

taylor

별로예요: 편의 시설/서비스
Customer service was trash
2024년 1월에 3박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 7일
Dear Taylor,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff prompting your 1/5 score. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We will take your comments into consideration as a coaching opportunity moving forward. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kamaria RediResponse Specialist 님, 2024년 3월 7일
Hello Michele, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN NEPTUNE - JERSEY SHORE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 - 별로예요

Casey

연인과의 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, outlets hanging off the wall lights falling off, the freezer and fridge was dirty , there was garbage left from i assume the previous stayer. Couldnt wear no shoes bc my feet turned black feom the floor
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Eric

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

MILTON 님, WOODBURY

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Libby

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2023년 11월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 12월 17일
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you had a great stay. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 12월 17일
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The employees were all very pleasant.
2023년 10월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 12월 17일
Thank you for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you found our staff very pleasant. We look forward to seeing you again soon at our Red Roof Inn Neptune.

4/10 - 별로예요

Mary Ellen 님, Lords Valley

연인과의 여행
Booked a handicap accessible room…was told on arrival that none were available…made our stay very difficult.
2023년 10월에 2박 숙박함
답변 제공: Kamaria Red Roof Management RediResponse Special 님, 2023년 10월 31일
Dear Mary,Thank you for taking the time to tell us about your experience at the RED ROOF INN NEPTUNE - JERSEY SHORE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you mentioned regarding your room type. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 - 좋아요

Garrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 10월 17일
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and convenient
2023년 10월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 10월 16일
Thank you for your four out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are glad you found our staff friendly and our location convenient. We look forward to seeing you again soon.

10/10 - 훌륭해요

Michelle E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Neptune location
After staying at another Red Roof Inn and having a bad experience the night before, we were skeptical about staying at another. We were pleased with the friendly atmosphere and cleanliness of the hotel. The bed was very comfortable and quiet. Would stay again at this location😊
2023년 10월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 10월 9일
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We are glad to hear that our Red Roof Neptune met your expectations. We are happy you found our staff friendly and our hotel clean and quiet with comfortable beds. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 27일
Thank you for your eight out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Jamar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 27일
Thank you for your eight out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Erin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Employees were very friendly and pleasant. Property was clean and maintained. We brought our dog with us. The property was quiet, grassy areas to walk my dog, I felt safe.
2023년 9월에 2박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 24일
Thank you for your eight out of ten evaluation and feedback. We are glad to hear you found our employees very friendly and pleasant, and our property clean and well maintained. We are glad you felt safe and found our dog walk area convenient.

10/10 - 훌륭해요

Anna Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect for the price. Convenient drive to beaches. Wonderful, helpful staff.
2023년 8월에 3박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 20일
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. Glad to hear you found our price perfect and our staff helpful and wonderful. We look forward to seeing you again soon at our Red Roof Inn Neptune.

6/10 - 괜찮아요

Gina

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
You’ll sleep ok if you can ignore the smell
Roadside motels aren’t meant to be stellar. The bed was comfortable with a good mattress protector and the towels were clean. But the room smelled awful - an unpleasant combination of bathroom mildew and cleaning products. The shower looked so gross we did not use it. And the entire box for the wall outlet came out when I went to unplug my phone.
2023년 9월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 5일
We apologize your experience was anything less than completely satisfying. Most guests love our clean comfortable nicely remodeled fresh smelling rooms. We are sorry we could not meet your expectations.

8/10 - 좋아요

Rohit

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 5일
Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - 훌륭해요

Wilfrido

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 6일
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Steve

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 5일
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 4일
Thank you for evaluating our property. We hope to see you again soon.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Decent & well appointed enough for a short stay. Biggest issue was that the toilet was kid-sized; I’m 5’2” and it came up to my knees, which was uncomfortable.
2023년 8월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 28일
Thank you for your ten out of ten evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We hope to see you again soon.

8/10 - 좋아요

MICHAEL

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
A little noisy. The faucet was loose, stayed 4 days asked to fix it. Never did, but they were nice and it was clean! I'd still go back. I didn't ask enough about faucet and was keeping twice when they wanted to come in. lol
2023년 8월에 3박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 28일
Thank you for your evaluation and feedback. We hope to see you again soon.

6/10 - 괜찮아요

Adam

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 22일
Thank you for evaluating our property. We hope to see you again soon.

2/10 - 너무 별로예요

Norbert

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 26일
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations.

2/10 - 너무 별로예요

Lauren

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy is the office is super kind (only positive thing). The AC smells like mildew to the point where we couldn’t use it because we were coughing and it smelled so bad. The neighbors are obnoxious, super loud, yelling or just stomping around. Everything is dirty, I’m not even sure if the sheets are cleaned. Highly disappointed. Also, the phone service is awful!! I have to leave the room to get signal.
2023년 8월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 26일
We apologize your experience was anything less than completely satisfying. We are glad you were happy with our staff. Most guests find our rooms very clean. We maintain our rooms and air conditioning units to the highest standards. Phone service depends on your cell company and the location of the towers in our area. That is beyond our control. We are sorry we could not meet your expectations.

8/10 - 좋아요

Earl

2023년 8월에 3박 숙박함
답변 제공: S.P. General Manager 님, 2023년 9월 20일
Thank you for your four out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - 훌륭해요

Dennis

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice polite staff. Very quiet. Easy to get to.
2023년 8월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 12일
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our staff nice and polite and our property quiet and easy to get to. We look forward to seeing you again soon at our Red Roof Inn Neptune.

8/10 - 좋아요

Jacqueline

2023년 8월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 12일
Thank you for your eight out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune.

2/10 - 너무 별로예요

Heide

아이를 동반한 가족 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The whole room was terrible. First impression, the room smelled like a horrible cover up, of 10 years of cigarette smoke. There was a film on everything in the room. The coffee cups smelled and tasted like they were soaked in industrial sanitizing solution. The walls and floor were filthy. The bathroom looked like it has never been cleaned. There was soap scum everywhere. The grout was yellowed. The beds felf like an army of kids knocked every spring out of place. Couldnt roll over with out the sound of loud metal popping from the strange bed platforms it sat on. The neighbors upstairs decided that 3:30 in the morning was a good time to party, play loud music, stomp around, and argue with your girlfriend. Then to charge almost $600 for both nights. I had to suffer because they only do a partial refund, and not many places allow pets. I had my dog with as well. Another thing, the owners watch your evry move on the surveillance camera. I left the door open to unload my belongings and they called my room to tell me to close the door. That mosquitoes will get in. Nice gesture, but creepy like Big brother is watching. Next time i willl just go back to The Berkeley. The only plus i can say about this place is that the only bug i saw was a spider.
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

James

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room was great for a weekend traveling to Jersey Shore! We loved the pool as well! Great spot and easy commute to areas around the hotel.
2023년 7월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 1일
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room great and you loved our pool. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - 훌륭해요

Catherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 8월 1일
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon at our Red Roof Inn Neptune,

8/10 - 좋아요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was kind and good with service. I had everything i needed for the most part, however, I would have liked to have a safe for valuables and better signal for my phone.
2023년 7월에 2박 숙박함
답변 제공: S.P. General Manager 님, 2023년 7월 26일
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Heidi

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice little place if youre looking a for a 1-night stay. Not very sound proof rooms though. There were people in the room above us running around and banging things in the middle of the night and the one bed made a loud, metal banging noise when moving on it (weirdest thing ever! Lol). Other than that, it was a clean, pleasant stay with simple amenities. Had a nice nature view, too and faced away from the main roadway.
2023년 7월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 7월 24일
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 7월 19일
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 - 너무 별로예요

Elizabeth

별로예요: 직원 및 서비스
2023년 6월에 1박 숙박함
답변 제공: Sam Patel 님, 2023년 7월 9일
YOUR RESERVATION WAS A NO-SHOW RESERVATION, SO I DO NOT UNDERSTAND WHY IS IT TERRIBLE. IF YOU WANT TO TAKE YOUR FUSTRATION OUT YOU NEED TO DO IT ON BOOKING CHANNEL AND NOT US. YOU DID NOT PAY US AND YOU DID NOT AGREE OUR TERMS AND CONDITIONS IT WAS EXPEDIA'S.

8/10 - 좋아요

naomi 님, Fair lawn

2023년 6월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 7월 24일
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was pleasantly surprised to see that the room looked just like the pictures. Clean, nicely remodeled... I would def stay there again. It was also nice and quiet for a Saturday night.
2023년 6월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 6월 27일
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room quiet, clean and nicely remodeled. We look forward to seeing you again soon at our Red Roof Inn Neptune.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty and needs updates/repairs
The place is run down and in need of repairs. Vent in bathroom ceiling was falling down. It appears that repairs that have been done are sloppy. Dirty, needs a deep clean. The shower was gross. The room had a strange smell.
Bathroom ceiling vent
Previous wall repair
Dirty shower floors
2023년 6월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 6월 27일
We apologize your experience was anything less than completely satisfying. Most guests love our clean comfortable nicely remodeled rooms. We are sorry we could not meet your expectations.

2/10 - 너무 별로예요

Kennetha

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
no cell service
2023년 6월에 3박 숙박함
답변 제공: Sam Patel 님, 2023년 6월 23일
I am sorry for your inconvenience, well cell services we do not provide, so that issue you would have to take it up with your cell services provider. If your cell service provider did not provide you cell services how we are responsible for your bad stay with us, I do not see any logic in that. We hope to see you next time.

10/10 - 훌륭해요

SONIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A bathroom mat is needed. Other than that, comfortable and clean
2023년 6월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 6월 9일
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found your room comfortable and clean. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - 훌륭해요

Cameron

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location & clean room
2023년 5월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 6월 1일
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our location good. Great to know you found your room clean. We look forward to seeing you again soon at our Red Roof Inn Neptune.

10/10 - 훌륭해요

Jacob

2023년 5월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 6월 19일
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 - 좋아요

Jennifer

2023년 5월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 5월 27일
Dear Jennifer, Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely S.P. General Manager

2/10 - 너무 별로예요

Daniela

출장 여행
별로예요: 청결 상태, 직원 및 서비스
rent a room through the expedia app. I entered the room and it kept a smell of those when you wash something and it doesn't dry well "rotten" I immediately knew that I couldn't rest with that uncomfortable smell... then I went to the bathroom and it was flooded with water... then I tried to wash my hands and The water came out in a ridiculous amount. literally in drops .. it seems incredible but yes this happened to me in this hotel. after seeing those 3 inconvenient odors, flooding... and no water. Call reception to ask for a solution. Then the answer from the lady in charge was if they come to look at a moment... I asked for a different room and she denied it with the excuse that they don't have more available! I thought my only solution was to wait... I waited for around an hour and a half and no one came to check... The smell had me about to vomit... I had to call the police and present my case because they appeared in the application another 6 rooms available and they for some reason did not give the necessary attention in a timely manner. and each one will judge... it is not Five stars but they had "free" rooms available and this Damage from the water filtration I could conclude that it is old... literally the carpet folder next to the Bed is rotting due to the water that it seeps from the other side of the bathroom. disloyal people. They rent you a room in poor condition and are so unashamed to ask you for an extra Value for damages.
2023년 5월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 5월 11일
Dear Daniela,You stayed at our property on May 1st and extended an extra night. You had no problems at our hotel or obviously you would not have extended a second night. We have had no flooding in any room, our water comes out of our taps with normal force. We have no carpets and we have no ladies working at our Front Desk. Also the police did not come to our property. We are certain your review was misfiled against the wrong Red Roof Inn since none of the matters you described occurred at our hotel. We are sorry to hear you had a terrible experience even though it was not at our Red Roof. We hope to see you at our property again soon where we provided a nice clean room and none of the problems you described.

6/10 - 괜찮아요

Samantha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: S.P. General Manager 님, 2023년 5월 11일
Thank you for evaluating our property. We hope to see you again soon.