디럭스룸, 킹사이즈침대 1개, 온수 욕조 | 이탈리아 프레떼 시트, 고급 침구, 오리/거위털 이불, 필로우탑 침대
예약 가능 여부 확인

엠파이어 인 & 스위츠 여행 후기

2.5 out of 5
엠파이어 인 & 스위츠
23 Gasoline Alley East, Red Deer, AB

이용 후기

6.6
평점 10 - 훌륭해요. 344개 이용 후기 중 51개" "
평점 8 - 좋아요. 344개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 344개 이용 후기 중 96개" "
평점 4 - 별로예요. 344개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 344개 이용 후기 중 44개" "

7.0/10

청결 상태

7.4/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

4/10 - 별로예요

Carolyn

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
The heater did not work. There was no housekeeping so the coffee supplies and paper cups weren’t replenished and the kitchenette was not equipped. No toaster or dish soap. No coffee cups, Kleenex or paper towels or dish towels or dish cloths
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Nicole

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was hands down one of the sketchiest places I have ever stayed and it was more expensive than a lot of other nicer places in the area, I only picked it because the photos make it look decent and I was able to use a booking credit for some of the cost. The outlets didn’t work in the room, the bedding was filthy, the microwave/mini fridge were filthy, the door had been broken through and the door frame was cracked apart and the bolt was ripped from the wall while the door itself had almost a dozen baseball sized dents that looked like they were made by a hammer, it was SO LOUD all night because of the clientele, multiple drug transactions took place in the parking lot, I was followed to my room and harassed multiple times by people who were under the influence, and I had to move my car across the parking lot for fear of a 20ft length of rain gutter tearing itself of the roof in the wind and landing on my car because it was hanging down a few feet
2024년 4월에 1박 숙박함

8/10 - 좋아요

Marisa

Please use vinegar to clean your stainless steel and mirrors
2024년 4월에 2박 숙박함

4/10 - 별로예요

Ken

연인과의 여행
Looks good on the outside, however the room had a bad oder more like smoke in a non-smoking room. The sink and tub drained very slow. The mattress needed replacing, was a bit worn. The light switch plate was broken and needed replacing. Door seal was inadequate allowing light and air to come through.
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Karyn

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The guy that did check in had to phone someone because he didn’t know how to complete the check in process which caused a 10 minute delay. The room stinks of cigarettes even though it is apparently a non-smoking room. There are dents in the doors, walls, fixtures. There is paint missing from gouges on the walls. TV didn’t work and had to have maintenance help. There are rough and colourful people around the property at all hours of the day and night. People could be heard yelling at each other in the middle of the night, outside and inside the rooms. I would not recommend or stay here again.
2024년 4월에 1박 숙박함

8/10 - 좋아요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s very good value for what you pay
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 - 훌륭해요

Chance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 - 훌륭해요

Daud

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 - 훌륭해요

Sharyn

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very happy with the cleanliness of the room, the spaciousness of the room and the price. I travel for work on a budget and have booked similarly priced hotels in red deer before to great disappointment and feeling unsafe and unclean. This motel didn’t have any of that and was the same price. This will be the motel I stay in in red deer moving forward.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 4일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

8/10 - 좋아요

Darwin

좋아요: 청결 상태, 직원 및 서비스
Reasonable price for the stay. Friendly staff and quite clean overall.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 29일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 - 훌륭해요

Umang

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

4/10 - 별로예요

Blaine

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

Jessica

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 - 훌륭해요

Jordyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Jucuzzi suite was great 👍
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 12일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 - 괜찮아요

Virendra

출장 여행
좋아요: 청결 상태, 직원 및 서비스
N/A
It was so so...nothing great or attractive which highlights here.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 - 괜찮아요

Tammy

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Very Convenient to westerner park, but wouldn’t book again, was not clean
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

4/10 - 별로예요

Dawn

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The room was supposed to be non-smoking. It wasn’t. There were only three small and hard cushions for pillows. Not real pillows and usually three isn’t sufficient for 2 people on a queen bed….and- these were cushions. The room was run down, the bed felt “thin”. The water wouldn’t drain in the sinks and shower well. Overall…I should have booked a hotel elsewhere earlier.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

2/10 - 너무 별로예요

Anna

It was unclean and smelled bad
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

Jason

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 14일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 - 괜찮아요

Michael

좋아요: 청결 상태
별로예요: 편의 시설/서비스
Hotel had been around since the 70's just got a new name and a cleaned up, still a travlers hotel motel. Has people who are full time residents.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 26일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 - 괜찮아요

Megan

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Dirty room and no breakfast kther than that it was alright. Reasonable staff
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

Amber

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 30일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

10/10 - 훌륭해요

Amber

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 12일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Old and dirty
Older and dirty looking place. Sheets and cover both had black grease looking stains. Mattress was older and sloped to the middle and sagged at bottom corner. Kitchenette seemed like an after thought add on. No kitchen linens were provided, no toaster. Chose to use paper plates and glad we brought our own pan as what was there for dishes and pans were dirty and very poor. Bathroom was good but old. Quiet overall.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

6/10 - 괜찮아요

Jadyn

2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

Bradley

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 5박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

jason 님, CALGARY

2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 31일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

4/10 - 별로예요

Pearl 님, Winnipeg

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bathroom sink was stained brown. Looked like dirt was in it but it wouldn't rub off. Very dirty old sponge was on the counter I'm assuming to be used to clean dishes. New sponges can easily be bought for cheap at the dollar store instead of leaving old dirty ones for new guests.The air conditioning unit didn't blow cold air and was more like a fan. The room smelled like smoke. There were ants in the kitchen.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 26일
We appreciate your time and review. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

Stuart

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The property is in need of a lot of repairs. Our room the headboard was torn and tattered, the trim on the hot tub is falling off, everything else was acceptable. The stairwell needed to be cleaned. If we had anywhere else we could’ve gotten a room, we would not have stayed, but it was the last room in the city.
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 25일
We appreciate your time and review. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

Marian

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

Janann

2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 19일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: Manager 님, 2023년 7월 3일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

Brad

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

Sanja

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 10일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

6/10 - 괜찮아요

Pat

좋아요: 직원 및 서비스
the bathroom had drywall dust on the floor and on the toilet paper roll when i took my socks off to lay untop of the bed the bed got covered with dirt from the floors
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 26일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 26일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

Marielle

2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 15일
We appreciate your time and review. We highly appreciate for your feedback. Looking forward to seeing you near future. Sincerely,

10/10 - 훌륭해요

Hilda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One night stay
Overall we were pleased with our stay. The room was clean and comfortable. There is highway noise, but unless you are a real light sleeper, it isn't a problem. We could also hear the people above us walking around, but it wasn't terrible. The staff was friendly and helpful. If we only need to stay for one night again, we'd look at staying here again.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 26일
We appreciate your time and review. We highly appreciate for your feedback. We will definitely address your concerns with our management. Looking forward to seeing you near future. Sincerely,

8/10 - 좋아요

Travis

2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 13일
We're glad you had a positive experience with our team. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Thank you for letting us know about your stay.

6/10 - 괜찮아요

Cody

별로예요: 청결 상태
2022년 11월에 2박 숙박함

4/10 - 별로예요

barett

좋아요: 청결 상태
2022년 11월에 1박 숙박함

4/10 - 별로예요

Vicki

출장 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a cold snowy day in Red Deer (-15 c). We couldn't drive home because the highways were very icy and had numerous accidents between Red Deer and our home, so we elected to book the only room left. What a mistake! Check in was at 3:00 pm, we arrived around 5:30 pm and were told the room wasn't ready yet. No big deal, we went and had supper while waiting. Arrived back at the room, there was painted ripped of the walls, the room smelled, no glasses, no towels and no heat! Can you imagine no heat in a snow storm! Won't be EVER going back!
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 8일
Good DaySorry that we could not provide the best as for our standard, I will bring this matter up to our management team and look into this matter soon as possible. I do apologize for the inconvenience.

2/10 - 너무 별로예요

Pedro

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yes
2022년 9월에 9박 숙박함
답변 제공: Manager 님, 2022년 10월 21일
Good Day Sorry that we could not provide the best as for our standard, I will bring this matter up to our management team and look into this matter soon as possible. I do apologize for the inconvenience.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: Mangaer 님, 2022년 9월 7일
Hi Elizabeth - We're glad you had a positive experience with our team. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards.Thank you for letting us know about your stay.

8/10 - 좋아요

Andrzej

2022년 8월에 1박 숙박함

8/10 - 좋아요

Zichao

2022년 8월에 1박 숙박함

2/10 - 너무 별로예요

Amanda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rude, unprofessional front desk
After booking a room for my son and his friends the front desk refused to allow them to check into my room and made him book another room but didn't cancel the original booking.
2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Bryan-Jason

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 6월에 1박 숙박함