숙박 시설 정면

샌드맨 호텔 레드 디어 여행 후기

3 out of 5
샌드맨 호텔 레드 디어
2818 Gaetz Ave, Red Deer, AB

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 312개" "
평점 8 - 좋아요. 1007개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 190개" "
평점 4 - 별로예요. 1007개 이용 후기 중 108개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 68개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Leonard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff were very helpful
2024년 3월에 3박 숙박함
답변 제공: Sincerely, Management. 님, 2024년 3월 26일
Thank you Leonard for you kind words. We are glad to hear our staff was such a help. We hope to see you again.

8/10 - 좋아요

Wendell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to where i needed to be parking was good and the staff were very friendly
2024년 3월에 2박 숙박함
답변 제공: Sincerely, Management. 님, 2024년 3월 26일
Wendell, we are so glad to hear that we were a convenient location for you, and that our staff were so friendly. We look forward to welcoming you back, the next time you are in town!

2/10 - 너무 별로예요

marissa

단체 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff at check in were not helpful and check in took over an hour. Rooms and bathrooms were dirty.
2024년 3월에 2박 숙박함
답변 제공: Sincerely, Management. 님, 2024년 3월 26일
Marissa, I am so sorry to hear about your experience. We will be passing along your feedback to our Front Office, and Housekeeping teams, and we hope to welcome you back during your next visit to Red Deer.

10/10 - 훌륭해요

Simon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The receptionists Courtney & Julie were extremely kind amd helpful. I would come back just because of their kindness.
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 21일
Hi Simon,Thank you so much for the 5 star review! I know that Courtney and Julie's day will be made by your kind words and we hope to see you again soon

8/10 - 좋아요

Anna Liza

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Sincerely, Management. 님, 2024년 3월 19일
Thank you for your review, Anna Liza. We look forward to making sure your next visit with us is truly a 5/5 experience!

10/10 - 훌륭해요

Stacey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: Sincerely, Management. 님, 2024년 3월 18일
Stacey, we are so glad to hear you had a great stay with us. We look forward to welcoming you back during your next visit!

10/10 - 훌륭해요

Vicki

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay during the week
2024년 3월에 3박 숙박함
답변 제공: Sincerely, Management. 님, 2024년 3월 18일
Vicki, we are so glad we were able to meet your expectations during your stay. We look forward to hosting you again.

8/10 - 좋아요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Repeat customer. Great hotel and location
2024년 3월에 1박 숙박함
답변 제공: Sincerely, Management. 님, 2024년 3월 17일
Thank you so much Denise for your kind words, we always look forward to your next visit with us!

4/10 - 별로예요

Stephen

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room was disgustingly dirty. The couch was covered in dirt and hair. Headboard was even dirty. I know the hotel is showing it’s age but I stay in a lot of hotels and some older but always clean.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 15일
We deeply regret that the cleanliness of your room didn't meet expectations. Maintaining a high standard of cleanliness is very important to us. Your feedback is valuable in helping us address these issues and ensure a better experience for our future guests. We hope to welcome you back soon.

10/10 - 훌륭해요

Guy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 15일
Thank you so much for your 5 out of 5 review Guy! We hope to see you again soon.

10/10 - 훌륭해요

Ligaya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 3월에 1박 숙박함
답변 제공: Fron Office Manager 님, 2024년 3월 13일
Hi Ligaya,Thank you so much for the 5 star review!! We look forward to seeing you again soon

6/10 - 괜찮아요

Jess

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Fron Office Manager 님, 2024년 3월 13일
Hi Jess,Thank you for taking the time to leave us a review! We hope to see you return soon and hope that you have a better stay with us!

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I felt so comfortable being at this hotel. The hotel staff were very friendly. I would definitely recommend others to stay there. I also want to say I appreciate Julie for her positive vibe. It was great and made me smile when she was on shift.
2024년 3월에 7박 숙박함
답변 제공: Sincerely, Management 님, 2024년 3월 12일
Thank you for the positive review. We are glad Julie has a positive vibe and we hope to welcome you back soon

10/10 - 훌륭해요

CLAUDIA 님, Calgary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer services
2024년 3월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 10일
Hi Claudia,Thank you for taking the time to leave us such a pleasant review, we really appreciate it and hope to see you again soon!

6/10 - 괜찮아요

Stacy

단체 여행, 가족 여행
좋아요: 직원 및 서비스
Dated decor and rooms, overlooking a Peavey Mart. Room was ok, pullout couch uncomfortable and pillows didn’t smell clean.
2024년 3월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 3월 7일
Thank you so much for taking the time to leave us a review. We take all of your comments to heart, and will be sure to follow up with our housekeeping team regarding your concerns. We hope to see you during your next stay.

8/10 - 좋아요

Gemma

2024년 3월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 3월 7일
Thank you, Gemma for your review. We hope we can make your next visit with us a true 5/5 experience.

8/10 - 좋아요

Stephen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it ok.
2024년 2월에 1박 숙박함
답변 제공: Sincerely, Management. 님, 2024년 3월 7일
Thank you for taking the time to leave us a review. We hope during your next visit to Red Deer, that we can exceed your expectations.

10/10 - 훌륭해요

lynn

Convenient and clean
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 28일
Hi Lynn,Thank you so much for leaving us a 5 star review, we really appreciate it!We hope to see you again soon!

10/10 - 훌륭해요

lynn

2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 20일
Hi Lynn,Thank you so much for leaving us a 5 star review, we really appreciate it and hope to see you again soon!

4/10 - 별로예요

Simon

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Bed was sloped to the middle and very uncomfortable. The tub had black mess in it.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 28일
Hi Simon,Thank you for your feedback. We apologize that you didn't have a comfortable stay with us. We are getting a major facelift within the next year, so we hope to see you back and have a more positive experience!

10/10 - 훌륭해요

Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Julia at checkin was awesome. Restaurant was very accommodating for a large group and food was excellent.
2024년 2월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 28일
Hi Donna,Thank you so much for the 5 star review, we really appreciate it! We're happy that you had a great experience with us and hope to see you again soon!

10/10 - 훌륭해요

Daniel 님, Edmonton

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 2월 22일
Thank you so much for taking the time to leave such an excellent review Daniel! We really appreciate your feedback.

8/10 - 좋아요

Mark

좋아요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 2월 22일
Thank you for sharing your feedback with us Mark! We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcoming you back soon!

10/10 - 훌륭해요

Rogelio

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay conveniently located
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 25일
Hi Rogelio,Thank you so much for your 5 star review!We hope to see you again soon!

8/10 - 좋아요

Alexander

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 2월 17일
Thank you so much for your review, Alexander. We look forward to seeing you during your next visit!

8/10 - 좋아요

Manwinder

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well my bath tub wasn’t cleaned properly and had someone try to open my door from outside about 7 am in the morning, until they noticed i was still in room and then left I'm not sure if it was staff or someone staying at the hotel... Other than these little inconvenience it was pretty good I liked my stay overall.
2024년 2월에 2박 숙박함
답변 제공: Sincerely, Management 님, 2024년 2월 17일
Manwinder, thank you so much for taking the time to leave us a review. We sincerely apologize that we did not meet your expectations, and for your disturbance. We will be sure to speak with our housekeeping department to ensure your next visit with us is even better. Thank you for choosing us for your visit to Red Deer.

10/10 - 훌륭해요

Jody

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice place to stay. Room was clean and staff went over and above.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 13일
Hi Jody,Thank you so much for the kind review. I'm glad you enjoyed your stay with us and we hope to see you again soon!

2/10 - 너무 별로예요

Daniel

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The rooms are very old looking, very cold in the room, lighting was horrible it always flickering. The staff was friendly, but this hotel needs updating bad.
2024년 2월에 3박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 13일
Hi Daniel,I'm so sorry you didn't have a positive experience. We are getting a major facelift in the near future which we are very excited about and hope to see you again soon!

8/10 - 좋아요

Nicole

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 13일
Hi Nicole,Thank you for taking the time to leave us a review, we appreciate your feedback and hope to see you again soon!

6/10 - 괜찮아요

Apryl

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
There is no baffles in the pool so it is beyond noisy. There are no chairs in the pool area for adults. There were no towels in the pool area so we had to call for same. The pillows ratio was inadequate for four sleepers. So we asked for three more. There was only one single small blanket for the pull out bed, my daughter and granddaughter were shivering all night. There were two dogs (dash hounds) that made noise cons.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 13일
Hi Arpyl,Thank you for taking the time to leave us a review, we appreciate your feedback. We apologize about your recent stay with us and will do our very best to ensure that your next stay with us is a more positive experience for you.We hope to see you again soon

6/10 - 괜찮아요

Jason

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is really run down. Needs an overhaul. Staff not too friendly at times, small choice for snacks, tiny pool area with no seating to actually supervise your kids. Rooms smelled old and smoky like the hotel is a smoking hotel. Arrived after check in time and room wasn’t ready yet. I guess you do get what you pay for.
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 13일
Hi Jason,Thank you for taking the time to leave us a review. I apologize about your recent stay with us and we will use your feedback to improve in the future and hope to see you again soon for a more positive stay with us!

10/10 - 훌륭해요

SHAYLA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 13일
Hi Shayla,Thank you so much for the positive review and hope to see you again soon!

8/10 - 좋아요

Randall

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Centrally located with ample parking.
2024년 2월에 1박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 2월 9일
Thank you for your review Randall. We look forward to welcoming you back during your next stay in Red Deer.

6/10 - 괜찮아요

Fatima

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
The hot tub was dirty and very small altogether with the pool the are was very small. The elevator was very slow, had to take the stairs only to find the stairs door wasn't working! Breakfast was not included.
2024년 2월에 1박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 2월 7일
Thank you for taking the time to leave a review of your stay with us. We apologize for the inconvenience and we appreciate your feedback. Hopefully we can welcome you back in the future.

4/10 - 별로예요

Hope

별로예요: 숙박 시설 상태 및 시설
I was robbed on premices for my wallet and 2500 dollers cash
2024년 1월에 7박 숙박함
답변 제공: Sincerely, Management 님, 2024년 2월 8일
Thank you for sharing this experience you had at the property and sorry to hear that such a horrific event occurred. Happy to discuss this matter further if required and we would be happy to support in any way possible. We will also be reviewing our security protocols to help prevent this from happening in the future.

8/10 - 좋아요

Rod

좋아요: 청결 상태, 직원 및 서비스
Denny's not attached
2024년 1월에 1박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 2월 8일
Thank you for taking the time to leave a review Rod. We look forward to welcoming you back in the future.

8/10 - 좋아요

keith

2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 3월 20일
Hi Keith,Thank you so much for leaving us a great review! We hope to see you back soon

8/10 - 좋아요

Marion

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Make sure to enjoy the light show with the flickering lights when you turn it on coming in lol. It eventually grows on you.
2024년 1월에 2박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 6일
Hi Marion,Thank you for taking the time to leave us a review, we really appreciate it!I'm glad you enjoyed our light show, lol! Unfortunately the show will come to an end soon as we are replacing our fixtures in the near future!We hope to see you again soon!

8/10 - 좋아요

Angela

Our stay was quick but good. Room was just like photo.
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 6일
Hi Angela,Thank you for leaving us such a nice review, we really appreciate this!I'm glad you had a good stay with us, and we hope to see you again soon

2/10 - 너무 별로예요

Murray

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bums
2024년 1월에 1박 숙박함
답변 제공: Front Office Manager 님, 2024년 2월 8일
Hi Murray,Thank you for taking the time to leave us your feedback.I'm sorry that you didn't have a pleasant experience with us, but we hope to make it up to you and that you'll give us another chance to make your stay better!We hope to see you again soon

6/10 - 괜찮아요

Tom

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room 340 needed work. Bathroom sink didn't drain properly. Hook was ripped off bathroom door. Otherwise, large room, well laid out (except for closet door right behind room door, really inconvenient). I guess okay for the price.
2024년 1월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 2월 1일
Thank you Tom for your feedback. We will be sure to speak with maintenance about your concerns. We look forward to welcoming you back during your next visit to Red Deer.

2/10 - 너무 별로예요

Kelley

2024년 1월에 1박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 2월 8일
Hi Kelley, thank you for taking the time to leave a review. We hope to welcome you back in the future and you have a better stay with us.

10/10 - 훌륭해요

Phyllis

2024년 1월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 1월 12일
Thank you, Phyllis! We look forward to your next visit to Red Deer!

8/10 - 좋아요

Ryan

2024년 1월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 1월 12일
Thank you for taking the time to leave us a review, Ryan. We hope we can make your next experience a true 5/5.

2/10 - 너무 별로예요

Glen

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
no hot water. Tv didnt work an no wifi.
2024년 1월에 1박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 2월 8일
Hi Glen, we are so sorry for the inconveniences you experienced with your recent stay with us. We hope to welcome you back again soon and you have a better stay with us.

8/10 - 좋아요

Curtis

연인과의 여행
There was a lot of people running back and forth in the floor above us but thankfully it stopped around 10 pm. The staff tried to deal with it as best as they could.
2024년 1월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 2월 1일
Curtis, thank you for taking the time to leave us a review. We are glad to hear that our staff addressed the noise, and we do apologize for any inconvenience this may have caused. We hope to welcome you back during your next visit to Red Deer.

8/10 - 좋아요

monty

출장 여행, 반려동물 동반 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
I like the food so close by, as you know, hotel could use a re fresh. Over all good though
2024년 1월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 1월 13일
Monty, we are so glad to hear how convenient our location was for you. We are pleased to inform you that we will be undergoing renovations later this year. We look forward to welcoming you back!

6/10 - 괜찮아요

Leroy

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Sincerely, Management 님, 2024년 1월 13일
Leroy, thank you for your review. We hope we can better meet your expectations during your next visit to Red Deer.

10/10 - 훌륭해요

Brian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was in a great location for the area i needed to be in
2023년 12월에 2박 숙박함
답변 제공: Sincerely, Management 님, 2024년 1월 5일
Brian, thank you for your review. We are pleased to hear how convenient our location was for you. We look forward to your next visit to Red Deer!

8/10 - 좋아요

Christopher

2023년 12월에 2박 숙박함
답변 제공: Sandman Hotel Red Deer 님, 2024년 1월 25일
Thank you Christopher for taking the time to leave us a great review. We look forward to seeing you again!