Superior Quadruple Room | In-room safe, desk, blackout drapes, soundproofing
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Reviews of Lucky 8 Hotel

3 out of 5
Lucky 8 Hotel
21 -25 York Road, Ilford, England

Reviews

7.4

Good

Rating 10 - Excellent. 217 out of 907 reviews" "
Rating 8 - Good. 368 out of 907 reviews" "
Rating 6 - Okay. 177 out of 907 reviews" "
Rating 4 - Poor. 72 out of 907 reviews" "
Rating 2 - Terrible. 73 out of 907 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Daisy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lucky 8 Hotel on Apr 18, 2024
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Lucky 8 Hotel

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Booked with Continental Breakfast but NOT Provided
I booked with this Hotel but they sent me to Best Western... I paid with Continental Breakfast but when i got my slip it as no breakfast i even show the reception that stated in my booking...This twice already happened to me so avoid this 2 hotels at all cost. HIGHLY NOT RECOMMENDED
Stayed 1 night in Feb 2023
Response from BIANCA on Apr 6, 2023
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the Lucky 8 reception team who would have happily sorted it out for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great hotel, friendly staff
Stayed 2 nights in Oct 2022
Response from BIANCA on Apr 6, 2023
Dear Guest, Thank you for taking time and posting a review about your stay in our hotel. We were glad to know that overall you have enjoyed your stay with us. We are looking forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Team

2/10 Terrible

Israel

Business traveler
Disliked: Cleanliness, staff & service, amenities
Staff extremely rude to everyone for no reason. Specifically the Polish ladies with big lips. Drug adicts everywhere outside and prostitutes.
Stayed 3 nights in Sep 2022
Response from BIANCA on Apr 6, 2023
Dear Sir,Thank you for your feedback, however, after checking our system's notes I have came across your booking where is stated that you in fact did not stay in the hotel due to the fact that you did not have the security deposit(which si advertised on the website).You were also very rude with our staff (swearing and showuting ) and we do not accept this type of behaviour against our staff who try their best to accommodate the guests.Kind Regards,Lucky 8 Hotel Management

10/10 Excellent

Paul Wing Kwong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff at the reception.
Stayed 3 nights in Sep 2022
Response from BIANCA on Apr 6, 2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 Poor

Mark

Business traveler
I was suppose to stay at Lucky 8 hotel as I pick it as it was ne
Stayed 2 nights in Sep 2022
Response from BIANCA on Apr 6, 2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

2/10 Terrible

Muhammad K

Stayed 2 nights in Sep 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! On behalf of Lucky 8 Hotel team, I would like to apologize once again in respect of what was clearly a disappointing experience. I do hope you will consider us again in the future. Kind Regards,Lucky 8 Hotel, Management

4/10 Poor

Aaron

Disliked: Staff & service
Stayed 1 night in Sep 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I would Like to reassure you that all your comments have been taken into consideration and our we have taken immediate action accordingly. On behalf of Lucky 8 Hotel team, I would like to apologize once again in respect of what was clearly a disappointing experience. I do hope you will consider us again in the future. Kind Regards, Lucky 8 Hotel, Management

2/10 Terrible

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Intruder alarm went off at 1am. The hotel was unable to turn it off, it was going off until afer i checked out, it was torture
Stayed 1 night in Aug 2022
Response from BIANCA on Apr 6, 2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I would Like to reassure you that all your comments have been taken into consideration and our we have taken immediate action accordingly. On behalf of Lucky 8 Hotel team, I would like to apologize once again in respect of what was clearly a disappointing experience. I do hope you will consider us again in the future. Kind Regards, Lucky 8 Hotel, Management

4/10 Poor

Billy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid! Bed bugs!!!
BED BUGS!!! Avoid at all costs. Staff were very friendly and helpful however at about midnight while watching a movie on my laptop, I noticed something crawling towards my face over the pillow. I quickly swatted it and turned the light on to find a patch of blood and another bed bug sat next to it. Felt very itchy afterwards and couldn't sleep in the bed so slept on a very small, uncomfortable sofa. After finally getting to sleep for an hour my neighbours came back at about 4.45 and despite them being on the floor above and me having my TV on I could hear every word of their conversation.
Stayed 1 night in Aug 2022
Response from Bianca on Aug 20, 2022
Dear Guest,Thank you for your feedback.I would like to ensure you that we have a regular disinfection company coming to check and disinfect the rooms.Last check was 1 week before your check-in day.However, we did take your comment into consideration and we have called a Pest Control team to check the room you stayed in. Their report came up as negative and they ensured us that there is no insects inside the room.Also, I am sorry to hear that you did not mention to the front desk which is open 24/7 as they could have checked for you and change the room in order to make your stay more comfortable.I would like to offer you a discount and an upgraded room for a future reservation to make your stay a more positive one.Kind Regards,Lucky 8 Hotel, Management

6/10 Okay

Nyok Pin

Traveled with group
Disliked: Amenities
Room is clean. Unless one has a reason to be in Ilford, con consider this budget horel. There are many other budget hotes within the vicinity to consider.
Stayed 2 nights in Aug 2022
Response from BIANCA on Apr 6, 2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

10/10 Excellent

Mwamba

Liked: Cleanliness, staff & service, property conditions & facilities
Better breakfast
Stayed 1 night in Jul 2022
Response from BB on Aug 10, 2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

2/10 Terrible

MRS S

Stayed 1 night in Jul 2022
Response from BB on Aug 10, 2022
Dear Guest, Thank you for your feedback. It was a great pleasure to have you as our guest. We look forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Management

2/10 Terrible

Barakat

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend. No AC/fan during a heat wave! To make matters worse when it was time to show me my room I was taken to a hotel that was not the one I booked under the guise that it’s their “sister” hotel. To make matters worse I had to pay a “deposit”‘that instead of being returned to me during check out I was told would be returned me after 5 working days. The worst hotel experience I have ever had in my life. I don’t see myself returning. Better if staying at ibis budget or some other hotel within a similar price range but much better quality.
Stayed 1 night in Jul 2022
Response from BB on Aug 10, 2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Kindly note the security deposit is not a payment but a pre-authorisation which should be released by your own bank. Kindly contact your bank provider if the funds have not been released between 3 and maximum 14 working days. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 Good

Serghei

Stayed 1 night in Jul 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 Good

Alan

Liked: Staff & service
Fantastic location for the price
Friendly reception staff. Nice spacious room and location is fantastic with an entrance to Ilford station literally a few doors down from the hotel. Will definitely be returning.
Stayed 1 night in Jul 2022
Response from BB on Aug 10, 2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and spacious room. Great quality for a great price!
Stayed 3 nights in Jun 2022
Response from BB on Aug 10, 2022
Dear Guest, Thank you for your feedback. It was a great pleasure to have you as our guest. We look forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Management

8/10 Good

Martin

Disliked: Cleanliness, property conditions & facilities
It was cheap and had parking, a bit tired.
Stayed 1 night in Jun 2022
Response from bianca on Aug 10, 2022
Dear Guest, Thank you for your feedback. It was a great pleasure to have you as our guest. We look forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Management

8/10 Good

Richard Alan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to sleep. Really close to the train station, shopping and food.
Stayed 6 nights in Jun 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 Poor

Bharani

Disliked: Staff & service, property conditions & facilities, room comfort
Ok
The staff approach wasn't friendly. The breakfast was okay. They took GBP 50 as advance but didn't provided any receipt for that also promised to revert the advance in 15 days
Stayed 3 nights in Jun 2022
Response from BAINCA on Apr 19, 2023
Dear Guest, It is a big disappointment for us that we did not meet your expectations . We do hope you will give us another change to change your negative impression into a positive one. We look forward to seeing you back to our property. Kind Regards,Lucky 8 Hotel, Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
When I arrived, the on site parking was full. The receptionist, told me, to use the one across the road at Great Western. Their one was also full. But, luckily, a man drove off and I got his space. The receptionist, very kindly, helped to to take my bags up to my room. After she’d gone, I found the shower wasn’t working. She got someone in, the next day, and had it fixed. I found they offered a cooked breakfast, if I wanted it. Also, the staff were very friendly and my room was always kept very clean.
Stayed 7 nights in May 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

6/10 Okay

Magdalena

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Rough area
Area is pretty rough. Beds were broken.
Stayed 1 night in May 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I would Like to reassure you that all your comments have been taken into consideration and our we have taken immediate action accordingly. I do hope you will consider us again in the future. Kind Regards, Lucky 8 Hotel, Management

6/10 Okay

Keith

Stayed 1 night in May 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Your opinion is very important to us, therefore, I would like to take the opportunity to thank you for taking the time to review your last experience with us! I do hope you will consider us again in the future. Kind Regards,Lucky 8 Hotel, Management

2/10 Terrible

h

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs a clean
Tired room in need of a good clean. Shower and toilet both broken
Stayed 1 night in May 2022
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the reception team who would have happily change it in order for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

10/10 Excellent

David

Stayed 21 nights in Apr 2022
Response from bianca on Apr 19, 2023
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

8/10 Good

Moryden

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2022
Response from Bianca on Jun 9, 2022
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

6/10 Okay

Carl

Stayed 1 night in Apr 2022
Response from bianca on May 5, 2022
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

8/10 Good

kellie

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Room was clean although it had a strong smell of cigarette smoke! Basic but value for money,
Stayed 2 nights in Apr 2022
Response from bianca on May 5, 2022
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

6/10 Okay

Yosef

Disliked: Room comfort
Not so good
Stayed 7 nights in Apr 2022
Response from bianca on May 5, 2022
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from bianca on May 5, 2022
Dear Guest, Thank you for your feedback. Kind Regards, Lucky 8 Hotels, Manager

2/10 Terrible

Anjelica

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Breakfast was limited no selection offered or options for dietary requirement. Food was always stone cold no matter what time you went. Parking was a nightmare which caused me to damage my car. Area felt very unsafe especially at night lots of undesireables in the area in a property on the ground floor away from the main hotel didnt feel safe. No where to lock valuables despite housekeeping entering the property daily. The room stank of smoke when i entered, the pillows were flat and provided no support. Stains on the carpet and sofa. Chair at the desk was broken. No facilities for the kitchen area had to buy my own. TV wouldnt turn off and little tea and coffee facilities. Shower was unbearable the shower head was broken and the water was extremely inconsitent going from scolding hot to freezing cold. Fire alarm randomly came on one night at 2.30am and there was no notion of what to do where to go, no one came to check on the guests. No bin in room i just had to accumulate rubbish and find a bin on street to dispose of it. Walls are paper thing could hear snoring from room above, everytime they coughed or sneezed. Having to spend 8 days here was nothing short of traumatic! Never again!!!!
Stayed 8 nights in Mar 2022
Response from bainca on Apr 29, 2022
Dear Valuable Guest, Thank you for your feedback. I would like to start by apologising that you had to face all of the above mentioned. I am sorry to hear that you did not report any of the issues to the reception staff in 8 days while you were in the property as they could have sorted it out for you there and then. We do not offer ktichen facilities. I do hope you will give us a second change to improve what seemed a negative experience into a positive one. Kind Regards, Lucky 8 Hotels Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Very clean but bed mattress was too hard for my liking
Stayed 3 nights in Mar 2022
Response from bianca on Apr 29, 2022
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 Poor

MAHESH

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing overall
Disappointing First was told at check in that no room Have to be transferred to another hotel which was far Then after 20 min wait told that there is room available and was given room with broken mattress That African male receptionist was rude and unprofessional Next morning, however the receptionist changed the room. She was professional and helpful
Stayed 3 nights in Mar 2022
Response from bianca on Apr 29, 2022
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

6/10 Okay

Abbie

Liked: Staff & service
Disappointed
We have stayed here many of times but this time we was really disappointed , there was no parking when we arrived , then when we got back from our night out our room key was not working so we have to wait 15 mins for the reception guy to come back from shop , it did say on the desk ring this number which I do many of times but the phone was left at the hotel , then the alarm went off at midnight about 4 times there is now security on the front doors who was so rude to us regarding the alarm and room key , we then had breakfast the nect morning and everything was cold I did ask the kitchen to cook some fresh hot items but they said no . We use this hotel a lot and this time round I am so disappointed such a shame
Stayed 1 night in Mar 2022
Response from bianca on Apr 29, 2022
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! I would like to ensure you that I will personally investigate all of the above. Kindly contact the property directly for a future booking for a discount. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 Good

Evan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from bianca on Apr 19, 2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

10/10 Excellent

Bekim

Stayed 2 nights in Dec 2021
Response from bianca on Apr 19, 2023
Dear Guest, I would to thank you for taking the time to review your recent experience with us, at the Lucky 8 Hotel. We are delighted to read that you have enjoyed your stay with us. Kind Regards, Lucky 8 Hotel Team

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and helpful receptionist
Stayed 1 night in Feb 2022
Response from bianca on Feb 24, 2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

2/10 Terrible

Monjur

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible & disgusting
Horrible hotel. Dirty toilet, bed and kettle. Cold room.
Stayed 1 night in Jan 2022
Response from Bianca on Feb 24, 2022
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the reception team who would have happily change it in order for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

4/10 Poor

Jefferson Fellipe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2022
Response from bainca on Apr 19, 2023
Dear Guest, Thank you for your feedback I am sorry to hear that you did not report to the reception staff as they would have been happy to help you with all your needs. I would like to hear more about your experience and to make your future stay a more positive one. Kindly send us an email .Kind Regards, Lucky 8 Hotel, Management

2/10 Terrible

Barry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very clean Very noisy People shouting in the other rooms wasn’t informed breakfast was included until we checked out toilet seat broken sink blocked Mouldy shower Dust everyware you look heater didn’t work won’t be staying their again
Stayed 4 nights in Jan 2022
Response from bianca on Feb 24, 2022
Dear Guest, Thank you very much for your feedback and thank you for choosing us as your venue! I am honestly sad to learn you have encountered issues with the room and you did not reported to the reception team who would have happily change it in order for you to have a better experience with us. We are looking forward to your next stay with us in the nearest future! If there is anything we can do to make your future experience better, please, do not hesitate to directly contact us! Kind regards, Lucky 8 Hotel, Management

2/10 Terrible

Faisal

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to live in
It was so dirty that we decided not to stay. They cancelled the booking but still charged £49 even though they confirmed nothing will be charged as we are not staying as it’s very dirty and terrible place.
Stayed 3 nights in Dec 2021
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! I am sorry to hear that you did not enjoy your stay with us and I can ensure you we have improved all the above mentioned by you. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2021
Response from Bianca on Feb 24, 2022
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

2/10 Terrible

Sahdev

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! I am sorry to hear that you did not enjoy your stay with us and I can ensure you we have improved. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 Poor

Abeedat

Need to renovate the room, bed is horrible and it’s hurts my back!! Breakfast was bland and tasteless! Room service is not good also
Stayed 3 nights in Dec 2021
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you for your feedback. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! I am sorry to hear that you did not enjoy your stay with us and I can ensure you we have improved all the above mentioned by you. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

2/10 Terrible

Dana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2021
Response from bainca on Apr 19, 2023
Dear Guest, Thank you for your feedback I am sorry to hear that you did not report to the reception staff as they would have been happy to help you with all your needs. I would like to hear more about your experience and to make your future stay a more positive one. Kindly send us an email . Kind Regards,Lucky 8 Hotel, Management

10/10 Excellent

Chi Cheong

Stayed 1 night in Dec 2021
Response from BIANCA on Apr 19, 2023
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, ManagementEdit Remove

8/10 Good

Diana

Traveled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2021
Response from b on Dec 8, 2021
Dear Guest, Thank you for your feedback. It was a great pleasure to have you as our guest. We look forward to welcoming you back in the nearest future. Kind Regards, Lucky 8 Hotel, Management

4/10 Poor

Isabel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where is my deposit?!
The rooms stink pretty bad, old, mouldy. The receptionist was pretty rude, except for Peter, he was quite nice and reasonable. You meant to have a pendant £50 deposit charge, but in my case I got charge this extra as I arrived and still haven't got my money back.
Stayed 1 night in Nov 2021
Response from B on Dec 8, 2021
Dear Guest, Thank you for your feedback I am sorry to hear that you did not report to the reception staff as they would have been happy to help you with all your needs. I would like to hear more about your experience and to make your future stay a more positive one. Kindly send us an email and I will confirm a discount for a future stay. Kind Regards, Lucky 8 Hotel, Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from B on Dec 8, 2021
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay. Looking forward to seeing you back. Kind Regards, Lucky 8 Hotel, Management

4/10 Poor

Mohammed

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2021
Response from Bianca on Dec 8, 2021
Dear Guest, Thank you for choosing to stay with us here at Lucky 8 Hotel. Your opinion is very important to us and we appreciate you have taken the time to review your last experience with us! We are all looking forward to welcoming you back as our guest in the near future! Kind Regards, Lucky 8 Hotel , Management