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베스트 웨스턴 그레이터 런던 호텔 여행 후기

3 out of 5
베스트 웨스턴 그레이터 런던 호텔
60 Cranbrook Road, Ilford, England

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 242개 이용 후기 중 54개" "
평점 8 - 좋아요. 242개 이용 후기 중 91개" "
평점 6 - 괜찮아요. 242개 이용 후기 중 47개" "
평점 4 - 별로예요. 242개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 242개 이용 후기 중 27개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

7.0/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

2/10 - 너무 별로예요

Suman

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe. We had two gentlemen follow us in a car? Why? This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience.
2023년 5월에 1박 숙박함
답변 제공: Best Western London Ilford Hotel 님, 2023년 7월 4일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western London Ilford Hotel

8/10 - 좋아요

Per

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Sentralt i forhold til jernbane.
Best Western har flere bygninger den jeg ble vist til ligger i Argyle Road ikke langt fra Cranbrook Road. Stille og rolig gate ikke noe støy verken ute eller inne. Kun noen hundre m fra Ilford Station.
2023년 1월에 3박 숙박함
답변 제공: Best Regards, Hotel team 님, 2023년 2월 8일
Dear Guest, Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future. Best Regards, Hotel Team

6/10 - 괜찮아요

Poonum

I had a reservation to start at greater London best western, however I was placed in a different location best western on argyle rd. That hotel room was old, best down with disturbances day and night. I was asked to switch hotels last night to actual greater London best western day before check out last minute. It was a major inconvenience to make me switch hotels last minute. I am requesting a partial refund for the inconvenience.
2022년 12월에 3박 숙박함
답변 제공: General Manager 님, 2022년 12월 13일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

8/10 - 좋아요

Alain

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le plus apprécié dans cette hôtel est le personnel une gentillesse.et très professionnel. Le plus déplaisant dans l'hôtel ou j'ai séjourné, c'est le manque d'insonorisation des chambres.
2022년 12월에 5박 숙박함
답변 제공: General Manager 님, 2022년 12월 13일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

8/10 - 좋아요

PRITHWIRAJ

2022년 12월에 2박 숙박함
답변 제공: General Manager 님, 2022년 12월 13일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

6/10 - 괜찮아요

Erik

2022년 11월에 3박 숙박함
답변 제공: General Manager 님, 2022년 12월 13일
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

4/10 - 별로예요

David

2022년 10월에 1박 숙박함
답변 제공: Best Western Greater London Hotel 님, 2022년 11월 21일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PManagerBest Western Greater London Hotel

2/10 - 너무 별로예요

claire

연인과의 여행, 출장 여행
별로예요: 청결 상태
Très mauvaise place trop de passant , personnelle pas souriant politique de l’hôtel, mediocre, chambre trop mal située trop loin de la sorti si vous voulez fumez vous restez sur le trottoir devant un arrêt de bus devant la porte de l’hôtel, , à ne pas conseiller
2022년 10월에 1박 숙박함
답변 제공: General Manager 님, 2022년 10월 16일
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, Stephan Manager Best Western Greater London Hotel.

8/10 - 좋아요

Petr

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel with a strong wifi signal. Located in a nice area and surrounded by stores and cafes, couple of great pubs nearby. The only minus - breakfast isn’t worth £7 at all.
2022년 9월에 4박 숙박함
답변 제공: Stephan 님, 2022년 10월 2일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 - 좋아요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. Great location for local shops and train station
2022년 9월에 2박 숙박함
답변 제공: Stephan 님, 2022년 10월 2일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

6/10 - 괜찮아요

Estella

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay
I found all the staff to be friendly. I did have a problem, which was sorted out. But, when the problem came back, the receptionist wondered if I'd done it (which wasn't true).
2022년 9월에 10박 숙박함
답변 제공: Stephan 님, 2022년 10월 2일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 - 좋아요

Mez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All around a pleasant stay
2022년 9월에 1박 숙박함
답변 제공: Stephan 님, 2022년 10월 2일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 - 너무 별로예요

Shariful

2022년 9월에 6박 숙박함
답변 제공: Stephan 님, 2022년 10월 2일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 - 좋아요

Amaechi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Anonymous
Great place but no good WiFi Clean and quiet. Facilities up to date. Good customer service Rooms are in good condition. Relaxing.
2022년 9월에 1박 숙박함
답변 제공: Stephan 님, 2022년 10월 2일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 - 너무 별로예요

Craig

2022년 8월에 1박 숙박함
답변 제공: Stephan 님, 2022년 10월 2일
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 - 너무 별로예요

Lavar

2022년 7월에 1박 숙박함

8/10 - 좋아요

Lynne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely room, executive suit, shame that the beds were a little uncomfortable, new mattresses or some extra padding would of made my stay perfect.
2022년 6월에 2박 숙박함
답변 제공: General Manager 님, 2022년 6월 29일
Dear Lynne, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephan Plitos General Manager Best Western Greater London Hotel

8/10 - 좋아요

John

2022년 5월에 1박 숙박함
답변 제공: Stephan 님, 2022년 5월 24일
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stephan Manager

2/10 - 너무 별로예요

Dagem

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality
2022년 5월에 1박 숙박함
답변 제공: Manager 님, 2022년 6월 19일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

2/10 - 너무 별로예요

Nick

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
Parking is pants
The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .
2022년 5월에 4박 숙박함
답변 제공: Manager 님, 2022년 6월 19일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

4/10 - 별로예요

Lesley

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.
2022년 5월에 1박 숙박함
답변 제공: General Manager 님, 2022년 5월 6일
Dear Lesley, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We are sorry that you did not like our Continental Breakfast, normally, we do not receive this type of feedbacks about weekday breakfast. Please accept our apologies but cooked breakfast is served during weekend only. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 15 percent discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. Sincerely, General Manager Best Western Greater London Hotel

10/10 - 훌륭해요

Saryu

아이를 동반한 가족 여행
Was okay not the greatest
2022년 4월에 2박 숙박함
답변 제공: Manager 님, 2022년 5월 5일
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Best Western Greater London Hotel

10/10 - 훌륭해요

NAOKI

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They kindly arranged early check-in. Very helpful.
2022년 4월에 2박 숙박함
답변 제공: Stephan 님, 2022년 4월 18일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 - 너무 별로예요

Jessica

2022년 2월에 1박 숙박함

8/10 - 좋아요

Feisal

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basic but ok
2022년 3월에 1박 숙박함
답변 제공: General Manager 님, 2022년 3월 31일
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Stay Safe. Kind Regards, Stephan

8/10 - 좋아요

Olufunke

2021년 11월에 1박 숙박함
답변 제공: General Manager 님, 2021년 12월 1일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 - 좋아요

Farida

출장 여행, 가족 여행
Housekeeping needs improvement
2021년 10월에 4박 숙박함
답변 제공: General Manager 님, 2021년 10월 18일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Stay Safe. Stephan

8/10 - 좋아요

mikkie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함
답변 제공: Stephan 님, 2021년 9월 22일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

4/10 - 별로예요

alex

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room but needs tlc
Good location - real friendly staff - room was good but dirty in places - shower had a real old plaster stuck on handle - dust everywhere on skirting boards - I really hurt my toe walking from room to shower from the fixing on a door bar - see pics but other than that good stay
2021년 8월에 2박 숙박함
답변 제공: General Manager 님, 2021년 8월 22일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Regards,

4/10 - 별로예요

alex

2021년 8월에 2박 숙박함
답변 제공: Stephan 님, 2021년 9월 22일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I drove down 4 hours from my home place there wasn’t enough parking and I explained to the hotel prior to booking that I wanted enough parking for 2 vehicles as I would used the hotel all the time That wasn’t the case when I got there I checked in for one hour and drove 4 hours home I was very disappointed
2021년 3월에 5박 숙박함
답변 제공: Stephan 님, 2021년 3월 18일
Dear S Miah, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 - 좋아요

Yinka

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Okay for the price
Lovely reception with nice (although small) clean room. The only issue I have is the bed, the bed needs upgrading. I have a back pain which has started to heal, but one night on the bed made my back pain worse.
2021년 2월에 1박 숙박함
답변 제공: Stephan 님, 2021년 3월 10일
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Stephan

8/10 - 좋아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking is difficult
2020년 12월에 1박 숙박함
답변 제공: Stephan 님, 2020년 12월 21일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

4/10 - 별로예요

Priscila

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Low standard I’m afraid
The staff is friendly. That’s pretty much it. The toilet was dirty, doors, door frames, walls were clearly not cleaned ages ago. Rusty stuff in the shower. The parking is not exactly next door. I was given a slip to a parking that was locked. You can hear everything that goes on on the rooms next door.
2020년 11월에 1박 숙박함
답변 제공: Stephan 님, 2020년 12월 21일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

8/10 - 좋아요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely, clean and great staff
Gentlemen that booked us in was lovely, welcoming and made you feel at home, room was clean and basic but everything you need, small ish but good enough for our weekend break, quiet and staff were helpful, would stay again
2020년 10월에 2박 숙박함
답변 제공: Stephan 님, 2020년 10월 29일
Dear Sam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management

4/10 - 별로예요

Leanne

출장 여행
좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
Advertised as having parking but only had the equivalent of a front driveway on a property that was a 3 minute walk away which is used by the other 2 best western properties in the area. So odds are you will not be able to park on it. Street parking is single yellow lines so you must be out before the wardens start work i had conflicting information from people some said 6:30 other 8:30 i wasnt taking a risk there so had to get up early and move my van. After a hard days work i tried to get a shower only to find there was no hot water called reception who said he would check the boiler and ring me back an hour later there was still no hot water so tried reception again, he cofirmed it was the boiler and try again in 15 minutes an hour after that it was still stone cold and had to be up extra early to move the van so had to give up and go without a shower Not impressed!
2020년 9월에 1박 숙박함
답변 제공: Stephan 님, 2020년 9월 21일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

10/10 - 훌륭해요

Afzal

2020년 9월에 1박 숙박함
답변 제공: Stephan 님, 2020년 9월 23일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not safe
It was not safe from Covid perspective. Please beware.
2020년 8월에 1박 숙박함
답변 제공: Stephan 님, 2020년 9월 11일
Dear guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

4/10 - 별로예요

Jefferson

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Not Recommended!
Reception is not knowledgeable about their services. I find him rude. The area is noisy and you can hear other rooms shouting. Can’t rest well
2020년 6월에 1박 숙박함
답변 제공: Stephan 님, 2020년 7월 16일
Dear Mr Jefferson, Thank you for sharing your feedback. We are sorry that your experience at Best Western Greater London Hotel did not match your expectations. We would like the opportunity to investigate your feedback further. Therefore, could you please contact us at info@bestwesterngreaterlondon.com. It was an uncommon instance and we are looking into this issue and hope to resolve it promptly and accurately. We will work with you to resolve any issues as quickly as possible, feel free reach out us with any further comments, concerns, or suggestions you wish to share. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with our business. We would love to make things right if you give us another chance. As a gesture of goodwill for the inconvenience caused, please kindly accept a discount of 15% for any future direct bookings you may have with us. The discount is applicable for Best Western Greater London Hotel and Best Western Ilford Hotel. Once again, please accept my sincere apologies as we failed to meet your expectations. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If you have any other questions or inquires please do not hesitate to contact us. Best Wishes, Stephan Best Western Greater London Hotel

4/10 - 별로예요

Andrew

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Overcharged lol
My stay was fine. They found me parking and was happy with that. Room was nice and clean but I was charged £49 for the room, £50 for the deposit and another £41 for god knows what. I called the hotel and they say I have to send them a email
2020년 7월에 1박 숙박함
답변 제공: Manager 님, 2020년 7월 7일
Dear Mr Andrew Foley, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. I would like to offer my personal and unreserved apology for the trouble and inconvenience caused to you. I would like to inform you that you have been charged £49.50 only, for the accommodation in our hotel. The amount of £41.25 was only pre-authorised in your account: authorisation code 024155, as well as the amount of £50 as a Security Deposit: authorisation code: 091423. A pre-authorisation is a temporary hold of an amount in your account that should be automatically released BY THE BANK within 5 to 14 business days subject to operation of your bank. For any issues please contact your bank, provide the authorisation codes and request to release the amounts. I sincerely hope that you will stay with us again and the above incidents won’t deter you from staying in any Best Western Hotel in future. If you have any other questions or inquires please do not hesitate to contact us. Best Wishes, Stephan

8/10 - 좋아요

Shevene

좋아요: 직원 및 서비스
2020년 6월에 3박 숙박함
답변 제공: Stephan 님, 2020년 6월 28일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact se. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephan Manager Best Western Greater London Hotel

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
Well for starters the room was small only had one window also the sink was absolutely tiny the tap was loose so had to be careful of using that
2020년 4월에 1박 숙박함
답변 제공: Reception Team 님, 2020년 5월 13일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

2/10 - 너무 별로예요

Lucy 님, london

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Firstly, I turned up at this property to see it was closed and that I had to go to another sister hotel on Argyle street. I wasn’t told this when booking. I would have expected someone to call me or message me to inform me of this before my stay. The hotel room we then got put into, the ceiling wa so low that we had to bend down to walk around. All in all was a disaster
2020년 4월에 1박 숙박함
답변 제공: Reception Team 님, 2020년 5월 13일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It walking distance from Ilford Train Station. A lot of restaurants at walking distance. Breakfast was great!
2020년 2월에 1박 숙박함
답변 제공: Stephen 님, 2020년 2월 24일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02085140444. Sincerely, Stephen Manager Best Western Greater London Hotel

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Location. Hotel is Crap.
Lift was out of order. Had to take up the luggage 3 flights of stairs. Hotel is dated.
2019년 10월에 4박 숙박함
답변 제공: Reception team 님, 2020년 2월 18일
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Best Western Greater London Hotel

10/10 - 훌륭해요

Arkadiusz

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 2월에 1박 숙박함
답변 제공: Cristina, receptionist 님, 2020년 2월 15일
Dear Guest, Thank you so much for a short but positive feedback. We are pleased to see that your stay at Best Western Greater London exceeded your expectations. We are looking forward to welcoming you back in the nearest future! Kind Regards, Best Western Greater London

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
De kamer was netjes, de badkamer schoon. Dichtbij openbaar vervoer.
2019년 12월에 2박 숙박함
답변 제공: Stephen Manager 님, 2019년 12월 23일
Dear Guest, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager Best Western Greater London Hotel

10/10 - 훌륭해요

Mark

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very friendly, great value
The welcome and professionalism of the front desk would put some 5 start hotels to shake. I was really impressed The decor in the rooms may be a bit dated bit they're really well maintained and everything was spotlessly clean Quite remarkable value for a hotel that's three minutes' walk from a station with fast and very frequent services to cereal London. (I was in Ilford for a meeting so it was even more convenient)
2019년 12월에 1박 숙박함
답변 제공: Stephen Manager 님, 2019년 12월 18일
Dear Mark, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager Best Western Greater London Hotel

2/10 - 너무 별로예요

Incoforme 님, Milano

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In poche parole non lo ho neanche visto,non mi hanno neanche dato un buonoper usarlo
2019년 12월에 3박 숙박함
답변 제공: Manager 님, 2019년 12월 18일
Dear Guest, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We would like to kindly ask you to provide us more details about your recent stay, where we can found weakness part of our service. Thank you again for taking the time to complete the survey. Sincerely, Stephen Manager Best Western Greater London Hotel

10/10 - 훌륭해요

Antonio 님, Vasto (Italy)

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and comfortable hotel very close to the rail station in Ilford. People working there are very friendly, the hotel is clean and situated in a quiet zone.
2019년 11월에 4박 숙박함
답변 제공: Stephen 님, 2019년 12월 5일
Dear Antonio, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager Best Western Greater London Hotel