리셉션

브리타니아 인 호텔 여행 후기

3 out of 5
브리타니아 인 호텔
54 Mansfield Road, Ilford, England

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 792개 이용 후기 중 131개" "
평점 8 - 좋아요. 792개 이용 후기 중 299개" "
평점 6 - 괜찮아요. 792개 이용 후기 중 204개" "
평점 4 - 별로예요. 792개 이용 후기 중 72개" "
평점 2 - 너무 별로예요. 792개 이용 후기 중 86개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.6/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The great meal...m
The room was too small, but the staffs were kind and friendly, especially the breakfast was really great, so I generally love it.
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

HANEUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I want to visit again
Everything was great. When I was checking in, the reception woman was beautiful and kind. The room was very clean, and they clean up everyday. The breakfast was great. And it is quiet to get rest.
2019년 3월에 3박 숙박함

6/10 - 괜찮아요

skwon 님, Seoul

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
친절한 직원, 하지만 너무 나쁜 위치
일단 주변 환경을 미리 알았다면 예약하지 않았을 겁니다. 밤 늦게 일포드역에 도착했는데, 호텔까지 가는 동안 가로등이 거의 없어 애들과 애들 엄마가 너무 무서워했습니다. 호텔에 도착해서도 방이 2층 (우리 식으로는 3층)인데 엘리베이터가 없어 무거운 짐을 다 들어서 옮겨야 했습니다. 다행히 방은 나쁘지 않았습니다. 카펫은 좀 지저분했으나, 침대 메트리스 품질은 좋지 않았으나, 침대보는 깨끗했습니다. 패밀리룸을 예약했는데, 퀸베드 2개 및 싱글 1개라서 4인 가족이 지내기 충분했고, 다락방이라 삼각지붕에 달려 있는 창으로 들어오는 햇살이랑 바람이 좋았습니다. 제일 좋았던 점은 아침식사로 나온 English breakfast가 너무 맛 있었고, 동유럽 출신인 듯한 주방 아주머니들이 매우 친절했습니다. 혼자 런던에 오면 다시 묵을 의향도 있지만, 가족들과는 다시 오지 않을 것 같습니다.

8/10 - 좋아요

Ankammarao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

S

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Britannia Inn Hotel 님, 2023년 8월 17일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

4/10 - 별로예요

Paul

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Britannia Inn Hotel 님, 2023년 6월 26일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 - 너무 별로예요

Hashim

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible
답변 제공: Britannia Team 님, 2023년 1월 24일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us , We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

10/10 - 훌륭해요

solomon

2022년 12월에 1박 숙박함
답변 제공: Britannia Team 님, 2023년 1월 24일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us and we can see that your stay was lovely . We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 - 너무 별로예요

Samuel

2022년 11월에 1박 숙박함
답변 제공: Britannia Inn Hotel 님, 2023년 4월 19일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

6/10 - 괜찮아요

Mia

2022년 11월에 3박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 12월 1일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 - 너무 별로예요

stéphanie

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Fuyez
Chambre vetuste malgré les efforts du personnel pour la rendre propre. Moisissure dans la chambre et la salle de bain. Moquette ou l on n ose pas marcher pieds nus. Nous sommes rentres un soir, un toxico etait rentre dans le hall et il se piquait le bras adosse a notre porte de chambre. Les deals se font d ailleurs au vu et su de tous dans la rue qui est clairement mal famée.
2022년 11월에 2박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 12월 1일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 - 너무 별로예요

Aqib

단체 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were bed bugs in the room and all over the bed i asked for the manager but the manager was not around. I want a refund
2022년 11월에 1박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 12월 1일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your opinion is matter to us , we will investigate this .We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

2/10 - 너무 별로예요

Angela

2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 4일
Dear Guest,Thank you for taking the time to review our hotel.We are really sorry to hear that you encountered issues during your stay with us.I hope we will have the opportunity to welcome you back to our premises in the nearest future.Kind regards, Britannia Team

4/10 - 별로예요

Wael

2022년 10월에 3박 숙박함
답변 제공: Manager 님, 2022년 11월 4일
Dear Guest,Thank you for taking the time to review our hotel.We are really sorry to hear that you encountered issues during your stay with us.I hope we will have the opportunity to welcome you back to our premises in the nearest future.Kind regards, Britannia Team

10/10 - 훌륭해요

Abu Talha jubayer

2022년 9월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 4일
Dear Guest, I am very glad to learn we have met your expectations.We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards

8/10 - 좋아요

Raouf

2022년 10월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 4일
Dear Guest, I am very glad to learn we have met your expectations.We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards

6/10 - 괜찮아요

Lydia

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 3박 숙박함
답변 제공: Kind Regards, Britannia Inn Hotel 님, 2022년 9월 27일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 - 너무 별로예요

Bianca

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staf it was rude
2022년 9월에 1박 숙박함
답변 제공: Kind Regards, Britannia Inn Hotel 님, 2022년 9월 27일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 - 너무 별로예요

Jefferson

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Reception with Bad Attitude (Black Girl)
I was greeted badly of their reception staff (black girl) because of my Google review. She couldn’t accept the review that I left her which I honestly experienced on the day I stayed on this hotel. But she repeated again in very bad way how she treated me, shouting at the reception. She really had bad attitude. She shouldn’t be working as reception giving bad image to the business establishment she work with. Highly not recommend this hotel to anyone if she’s working, Avoid as much as you can.
2022년 8월에 1박 숙박함
답변 제공: Britannia Inn Hotel 님, 2023년 4월 19일
Dear Guest , After investigating this ,you must follow hotel policy , booking policy rules & regulations as you did stayed with us many times . Our staff is here to help every one .Targeting specific staff member is coming under discrimination and what you have wrote is not true , As our records shows that you was very happy with our service ,staff , room , and room price and you did stayed with us recently again in march 2023 . We would love and wlecome you again for stay with us . But pelase you must follow hotel policy , booking policy rules & regulations . Kind Reagrsd , Britannia Inn Hotel

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not book, save the hassle.
No rooms available at the house. You will be turned away after your booking has been processed and a £50 deposit is taken. The house stinks of damp. Nittys and prostitutes use this premises for their services. No parking what so ever is available. You will have to wake up 8am to move your vehicle as its permits only. You will be promised a refund but will never hear from the 'accounts' department. The department does not exist.
2022년 7월에 1박 숙박함
답변 제공: Britannia Team 님, 2023년 4월 19일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

10/10 - 훌륭해요

Barinder

2022년 8월에 1박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 8월 31일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay with us. We are so happy :) to see that your stay was lovely . Please stay in touch and book us again .

4/10 - 별로예요

Tea

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Der kommer jeg ikke igen!
Et hotel i forfald, revner og knubs i selve huset. En due havde lavet redde og skidt ene vinue til, mug på badeværelset og mangelfuld rengøring inden vi fik værelset. På ingen måde allergivenligt. Sengene var gamle bulede ukomfortable skabninger. Flinkt personale, men der blev simpelthen gjort for lidt for langsomt for at løse problemerne. TV i meget mystisk vinkel. Blev overrasket over at når køkkenet løb tør for fuldkornsbrød, var der bare ikke noget de sidste 3 dage af opholdet. Svarer ikke til et godt eller 3 stjernet hotel i min bog.
2022년 7월에 6박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 8월 31일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future, of course your opinion is matter to us , our team will investigate this. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

4/10 - 별로예요

Laila Naz

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rented this hotel to save some money, but regretted it after we got the room. The Wi-Fi doesn't work at all !! The room smelled so bad, probably the dirty carpet. The carpet needs to get removed or replaced. The beds are so old and so hard, the springs sticking out of the mattress. The bathroom is dilapidated and filled with spiders. The breakfast is bad, it needs more variation. The card key for the hotelroom we got didn't work half of the time, and it needed to be charged every time we got back to the hotel. Overall this hotel just needs a bigger renovation and improvements.
2022년 7월에 5박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 8월 31일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future, of course your opinion is matter to us , our team will investigate this. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

10/10 - 훌륭해요

Barbara 님, Nickenich

2022년 7월에 4박 숙박함
답변 제공: Britannia Team 님, 2023년 4월 19일
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve in the future. Your opinion is matter to us We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Kind Regards, Britannia Inn Hotel

8/10 - 좋아요

Stephen

2022년 5월에 1박 숙박함
답변 제공: Britannia Team 님, 2022년 6월 2일
Dear Guest, I am very glad to learn we have met your expectations. We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards Britannia Team

10/10 - 훌륭해요

Susan

2022년 5월에 1박 숙박함
답변 제공: Britannia Team 님, 2022년 6월 2일
Dear Guest, I am very glad to learn we have met your expectations. We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards Britannia Team

2/10 - 너무 별로예요

Sara

2022년 5월에 2박 숙박함
답변 제공: Britannia Team 님, 2022년 6월 2일
Dear Guest, Thank you for taking the time to review our hotel. We are really sorry to hear that you encountered issues during your stay with us. I hope we will have the opportunity to welcome you back to our premises in the nearest future. Kind regards, Britannia Team

8/10 - 좋아요

Per Arild

좋아요: 직원 및 서비스
Budget hotell
Kort vei til buss og tog. Lite bad og rom. Bra frokost. Greit alternativ til billig penge.
2022년 4월에 9박 숙박함
답변 제공: Britannia Team 님, 2022년 5월 6일
Dear Guest, I am very glad to learn we have met your expectations. We looking forward to seeing you again and welcoming you back to our premises in the nearest future! Kind regards Britannia Team

2/10 - 너무 별로예요

Saffron

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not a 3 Star Hotel at All
Good: - Amenities such as fridge, microwave, kettle, teas and coffees, TV - Inside of fridge clean - Inexpensive compared to average London rates - Free breakfast of good quality 👍 Bad: - Shower runs cold and is broken - Inside of microwave very tatty - Inconsistent cleaning job - Wi-fi does not work at all and 4G connection extremely bad - Negative experience with the receptionist staff upon arrival Ugly: - Room in a terrible state. Food(?) stains on ceilings, walls, light switch!!! - Dirty handles - Thick build-up of black mould around rim of shower from inconsistent cleansing - Cobwebs!! - Duvets and mattresses need to be replaced or better hidden I was prepared for wear and tear, but still expected a clean room and functioning shower! But I did not manage to get a single shower during my time spent here, and was very unsettled and underwhelmed. The thought of touching handles or opening the fridge/microwave door or turning the light switch on with my bare hands made me feel uncomfortable, because I didn't know what they had cleaned and what they had not. I would have preffered a clean and functional en-suite room with no amenities to what I was provided with. The least a hotel should be doing is cleaning room surfaces down thoroughly after each use! If the hotel staff kept room maintenance to half the standard the kitchen staff kept breakfast service, this would definitely be at least a "3 star hotel". But the receptionists, cleaners and m
Mould around rim of shower
Shower broken
Grime around toilet
Cobwebs
2022년 4월에 2박 숙박함
답변 제공: Britannia Team 님, 2022년 5월 6일
Dear Guest, First of all I would like to apologize for the inconvenience caused to you during your recent stay with us. I have noted all your concerns and let me reassure you that we have taken this on board and informed our head of housekeeper. I sincerely hope that you will give us another chance to serve you and we will be able to change a negative impression on a more positive one. Kind Regards, Britannia Team

6/10 - 괜찮아요

Estelle

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
J'étais fidèle à cet hôtel depuis quasiment 10 ans, mais cette fois c'était la dernière fois et je n'y retournerai plus. Il a grand besoin d'une rénovation, car le mobilier et les chambres sont usés. Depuis 10 ans j'avais la même chambre, A1, qui est très bien pour un couple. Là à l'arrivée on m'a donné la D2... minuscule, adaptée pour une seule personne (ll n'y avait d'ailleurs qu'une seule serviette, la preuve que c'est une chambre pour une personne seule), mon mari et moi n'avions littéralement pas la place pour bouger. Et en plus la porte de la salle de bain était cassée. J'ai donc demandé à changer de chambre, on m'a donc redonné la A1 le lendemain, donc tant mieux, c'est déjà ça. Mais voilà il est temps pour moi d'aller ailleurs.
2022년 4월에 5박 숙박함
답변 제공: Britannia Team 님, 2022년 5월 6일
Dear Guest, Thank you for taking the time to review our hotel. We are deeply sadden to hear that you encountered issues during your stay with us. I hope we will have the opportunity to welcome you back to our premises in the nearest future. Kind regards, Britannia Team

8/10 - 좋아요

Rubi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
It was a very sketchy property that it felt more like a motel than a hotel but the very good pricing, very good breakfast and the staff was extremely friendly. The property needs a lot of updates but for the most part was clean.
2022년 4월에 3박 숙박함
답변 제공: Britannia Team 님, 2022년 5월 6일
Dear Guest, Thank you for taking the time to review our hotel. We are really sorry to hear that you encountered issues during your stay with us. I'm glad to learn that our staff was helpful during your time with us. I hope we will have the opportunity to welcome you back to our premises in the nearest future. Kind regards, Britannia Team

10/10 - 훌륭해요

Prakash

좋아요: 직원 및 서비스
2022년 4월에 1박 숙박함
답변 제공: Britannia Team 님, 2022년 4월 6일
Dear Guest, Thank you for rating us an amazing 10 out of 10. We look forward to seeing you at Britannia Inn Hotel Kind Regards, Britannia Team

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Carpet is filthy and woken up by frying smell that went into the room. Maytresses are very uncomfortable. This hotel is in need of a full refurbishment
2022년 2월에 1박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 2월 25일
Dear Guest , Thank you for the feedback , we will investigate this . Please stay in touch and book us again .

8/10 - 좋아요

Earl

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Budget base for London visit
Check in was easy. Directed to the room. The room facilities were as expected.... Bed, TV,, kettle, toilet and shower... and also included fridge and microwave. A few issues with the room... Smoke alarm missing, toilet kept flushing and running by itself. These were rectified quite quickly after being reported. For the most part, the room was clean. There was black mould around the window and the grouting in the shower. The tiles were clean tho. Fresh towels and a quick clean daily. The breakfast included in the price was reasonable. Basic English breakfast buffet. Have to say, the staff were super throughout the stay.
2022년 2월에 3박 숙박함
답변 제공: Britannia Inn Hotel 님, 2022년 2월 18일
Dear Guest, We're pleased to receive such great feedback with regards to your stay at Britannia Inn Hotel and we thank you for sharing your experience with us. We are so happy to hear your stay with us was a positive one. Please rest assured we will pass your helpful comments to the hotel team, and I apologize for any discomfort or inconvenience caused. That being said, we have noted your feedback as we always look for ways to improve our facilities for our guests. Thank you for your review we look forward to welcoming you back to our hotel soon. Best Regards, Britannia Team

6/10 - 괜찮아요

Kaito

2022년 1월에 1박 숙박함
답변 제공: Britannia Team 님, 2022년 1월 25일
Dear Guest, Thank you for your time in giving us a score. Hope to welcome you back to our hotel Kind Regards, Britannia Team

10/10 - 훌륭해요

Jenniene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Britannia Team 님, 2022년 1월 14일
Dear Guest, Thank you for your kind score. We hope to see you again soon. Kind Regards, Britannia Team

10/10 - 훌륭해요

Krishnaprasad

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very good breakefast. Good location . But internet is slow
2021년 12월에 5박 숙박함
답변 제공: Britannia Team 님, 2022년 1월 14일
Dear Guest, Thank you for your kind score. We hope to see you again soon. Kind Regards, Britannia Team

8/10 - 좋아요

Khizar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff were friendly and cooperative, it was easy to check in and check out, room was enough to accommodate a person for night, but bathroom was too small, it smelled very bad, and i believed it’s something to do with the drainage because bathroom was clean
2021년 12월에 1박 숙박함
답변 제공: BT 님, 2021년 12월 10일
Dear Guest, Thank you for giving your time in writing a review based on your recent stay with us. I am delighted to see that our team was friendly and cooperative during your time at our hotel.We are sorry to hear about the smell. We will look into this matter and investigate. Hope to welcome you back soon Britannia Team

6/10 - 괜찮아요

Damian

좋아요: 직원 및 서비스
Small single room
Room and bathroom tiny
2021년 11월에 3박 숙박함
답변 제공: Britannia Inn Hotel 님, 2021년 12월 2일
Dear Guest , Thank you for staying with us and giving us feedback .Please stay in touch and visit us again .

4/10 - 별로예요

Martin

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 3박 숙박함
답변 제공: Britannia Team 님, 2021년 11월 12일
Dear Guest, Thank you for taking the time for giving us a score. We would have like to learn what went wrong so that we can improve for our guest. We hope you'll give us a chance to amend your thoughts in the near future. Kind Regards, Britannia Team

10/10 - 훌륭해요

Gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gary
Really good hotel , very friendly, staff go that extra mile to make you welcome , warm comfortable, clean hotel , good breakfast, just around the corner from good pubs restaurants, can't wait to be in the area to stay again ,
2021년 10월에 4박 숙박함
답변 제공: Manager 님, 2021년 11월 10일
Dear Gary, Thank you for being a guest at Britannia Inn Hotel. I'm pleased to see that our staff provided excellent service and our facilities were up to standard. It was a pleasure having you as our guest and look forward to welcoming you back in the near future. Kind Regards, Britannia Team

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
Rough & Ready but good Value for Money
This hotel is rough and ready but certainly value for money. A 20min walk from Ilford train station which then is a direct train into Central London. Generous breakfast and good quality. Showers are wet rooms rather than showers which leaves a bit to be desired. But the addition of microwaves to every room is a very nice touch for business travelling when you don't want to pay for dinner. If you're lucky you'll get a fridge too ! Very quiet and peaceful stay overall.
2021년 10월에 6박 숙박함
답변 제공: Britannia Inn Hotel 님, 2021년 11월 9일
Dear Guest , Thank you for feedback and giving us nice score 8/10 . Yes we are serving a good quality full English cooked breakfast and its comes absolutely free in the price :) Please visit us again and book us again . Thank you for staying with us .

10/10 - 훌륭해요

Samuel

2021년 10월에 1박 숙박함
답변 제공: Manager Britannia Inn Hotel 님, 2021년 11월 1일
Dear Guest , Thank you for giving us lovely feed back 10/10 after your stay . We are so happy to see that you have enjoyed your stay with us . Please visit us gain .

2/10 - 너무 별로예요

Olutobi

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel looks decent but the staff are rude, the room i was staying in had bed bugs and you will be asked to pay a £50 deposit that will never be returned. Overall terrible experience. There are plenty of hotels in the area, my advice pick any place other than this one.
2021년 10월에 6박 숙박함
답변 제공: Manager 님, 2021년 10월 27일
Dear Guest, We are sadden to hear that your experience at Britannia wasn't up to your standard. I can see that you stayed with us for 6 days and during your time with us you was informed that we have 24 hours front desk available who are always happy to help our customers with any issues or questions. At no time during your stay did you mention anything to our front desk team that you encountered issues. This is unfair as you didn’t give our team the chance to help during your time with us. We have also mentioned to you regarding your deposit that it is a pre authorization which payments returns within 5-14 days automatically. We are deeply sadden as we wasn’t given a fair review due to not being informed as we had took it as you had a good stay with us as you stayed the full 6 nights without any complaints. We hope you will allow us to amend your thoughts. Kind Regards, Manager

10/10 - 훌륭해요

Beatriz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recomendado
Fue la mejor de las experiencias recominedo este lugar a todos
2021년 10월에 4박 숙박함
답변 제공: Manager 님, 2021년 10월 28일
Dear Guest, Thank you for giving us your time and reviewing your stay. We are happy to see that you was happy during your time with us at Britannia Inn Hotel. We look forward to welcoming you back to our premises. Kind Regards, Manager

8/10 - 좋아요

Abelardo

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 10월에 2박 숙박함
답변 제공: Manager 님, 2021년 10월 29일
Thank you so much for taking the time to share your experience following your recent stay at Britannia Inn Hotel. I am delighted to read that you have given us a good score. This means a lot to us! Thank you once again for your kind feedback. I am looking forward to welcoming you back! Kind regards, Hotel Manager

6/10 - 괜찮아요

Scott

출장 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2021년 10월에 1박 숙박함
답변 제공: Manager Britannia Inn Hotel 님, 2021년 11월 1일
Dear Guest , Thank you for your time and giving us feedback we can see that you have enjoyed your stay with us . Please keep in touch and visit us again .

2/10 - 너무 별로예요

SHILU RANI

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need immediate renovation, old rusty and mouldy rooms, breakfast was ok.
2021년 10월에 3박 숙박함
답변 제공: Manager Britannia Inn Hotel 님, 2021년 11월 1일
Dear Guest ,we apologies to you ,regarding your stay with us , We are open 24 hr if you do speak with our staff members they will definitely will look into it . Further more we will investigate this . Please stay in touch .

10/10 - 훌륭해요

Walter

좋아요: 청결 상태, 직원 및 서비스
Äußerst freundliches Personal! Immer hilfsbereit und zuvorkommend!
2021년 10월에 3박 숙박함
답변 제공: Manager Britannia Inn Hotel 님, 2021년 10월 19일
Dear Guest , Thank you for giving us 5/5 score and writing back to us your views and thoughts of your stay . we are so happy to see that you have enjoyed your stay with us . Please book us again in future . Thank you for staying with us .

8/10 - 좋아요

gary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was close to where i was working
2021년 10월에 7박 숙박함
답변 제공: Manager Britannia Inn Hotel 님, 2021년 10월 19일
Dear Guest , We really appreciate your feed back and Thank you for giving us 4/5 score . We are happy to see that you have enjoyed your stay with while working near by . We loved to welcome you again please stay in touch and book us again .