주니어 스위트 | 다리미/다리미판, 무료 WiFi
예약 가능 여부 확인

로스모어 호텔 여행 후기

2.5 out of 5
로스모어 호텔
301-309 Cranbrook Road, Ilford, England

이용 후기

6.2
평점 10 - 훌륭해요. 242개 이용 후기 중 33개" "
평점 8 - 좋아요. 242개 이용 후기 중 67개" "
평점 6 - 괜찮아요. 242개 이용 후기 중 57개" "
평점 4 - 별로예요. 242개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 242개 이용 후기 중 45개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.2/10

친환경

이용 후기

2/10 - 너무 별로예요

RAUL

2023년 5월에 13박 숙박함

6/10 - 괜찮아요

Per

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Bra beliggenhet
Flott frokost egg og bacon. Bra beliggenhet ved Valentines Park. Knøtt lite rom, virket som en dobbelseng var plassert i enmannsrom. Kun en person i resepsjon hilste og var hjelpsom. Spurte en om Central Line gikk som normalt om morgenen da det var problem når jeg skulle hjem kvelden før. Svarte det gjør den sikkert uten å sjekke eller være interessert i å sjekke.
2022년 10월에 7박 숙박함

6/10 - 괜찮아요

Kiryl

2022년 7월에 3박 숙박함

10/10 - 훌륭해요

Roger

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean comfortable room excellent breakfast polite helpful staff will stay again when in London
2022년 7월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Unhappy
First receptionist was miserable not very welcoming,lady doing rooms was very nice,Breakfast was not nice at all very cheap sausages tasted like it to only full fat milk for breakfast and in rooms no choice,free wifi but didn't work on our room,tv control broken,and same car parked in disabled space with no disabled badge, woken up by people going to work at 6 every morning from the hotel,someone screaming and fighting on the tuesday morning after breakfast and all we were told what do you expect it's a 2 star hotel
2022년 6월에 2박 숙박함

4/10 - 별로예요

carl

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Drew

2022년 6월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Crystal

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rossmore; get what you pay for
Very first experience of this 9 night stay was walking into my room and was greeted by some huge spiders. I thought, you get what you pay for. I settled in and planned to charge my electronics and none of the outlets throughout the hotel have USB ports. Not 1. I just assumed I'd have to use the shared bathroom which isn't ideal, but I didn't question it. Only on day 3 when the shared bathroom desperately needed cleaning did the cleaning lady tell me that my room had a private bathroom. I finally got my key to use the private bathroom and my god it was so lovely! However the door/lock combo on both the bathroom and the individual rooms are almost impossible to work. This hotel has no fridge, no ice but complimentary breakfast! I was asked about housekeeping daily which was nice and persistent! I would say it's a little uncomfortable to be asked when coming in early mornings whether I was staying there or not. I think the guest services should be a little more aware of who is staying (especially if I'm staying for 9 days) The staff overall was very nice and pleasant, I definitely asked a bunch of American style questions and they were always helpful and informative. Checkout process left a little to be desired in that they sort of pushed me out a few minutes early, and someone stood by to watch me collect my bag and things. A bit awkward. Best thing about this is the area, Valentines park is a gem! Food and shopping close by! Feeling of safety every at night!
2022년 6월에 9박 숙박함

2/10 - 너무 별로예요

Sarah

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Philadi

별로예요: 직원 및 서비스
Quite disappointing, the male at the reception desk did not offer to help with luggage I had or check if I knew where the restaurant/bar was or offer a WiFi password. Just handed a room card and carried on with his conversation.
2022년 6월에 3박 숙박함

8/10 - 좋아요

Alan

출장 여행
좋아요: 직원 및 서비스
2022년 6월에 1박 숙박함

6/10 - 괜찮아요

Daniel

출장 여행
좋아요: 청결 상태
OK hotel with a good cleaner, free parking
Small room and not the comfiest bed but the standard of cleaning/housekeeping was outstanding. Better than some 4/5 star hotels. Good shower too and breakfast not too bad considering the price. Corridors smelled of illegal substances though I must point out.
2022년 6월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice comfort stay
The location is a bit far, but still accessible on the newly opened Elizabeth line. The hotel is located on the main road, but it's a quiet road, not noisy at night. I had a good sleep, advantage of booking somewhere out of busy london, if you don't mind the extra time on the tube. The hotel is across the road to the Valentine Park, which gives this hotel a nice sense of "peace and quiet" surrounding. It's very relaxing. I booked a room with shared bathroom, however, it is very near to my room and bathroom seldom used. I felt it was as if my own. I have to bring my own shower gel, which I don't mind, because it is important to check and ask before you travel, and the staff quite friendly to answer any queries. With expectation all set, I had a really nice experience for this one night stay, not forgetting the nice breakfast which is cooked and buffet style, and allowing you to help yourselves, no need to place order. I will come and stay again. ;)
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Adenike

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Very bad reception from the staff
The place is terrible, no help from the staff, lift or trolley to carry luggage to the floors. No help from the staff at all, I regret staying there. I’m sure those that give all the good reviews are ghost customers.
2022년 6월에 3박 숙박함

8/10 - 좋아요

Trevor

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 5월에 4박 숙박함

8/10 - 좋아요

Leanna

좋아요: 청결 상태, 직원 및 서비스
Not the good nights sleep that was promised.
Lovely hotel bit old could do with a revamp past the reception point!! Said there was a bar and lounge but it was a room with some sofas and tables and chairs in and a shut down bar. Stated free toiletries but all there was was toilet roll and a hand soap dispenser. Bathroom could do with an overhaul, paint flaking off the ceiling lots of mould around the shower and non matching tiles. Bed was lovely but the mattress very uncomfortable so didnt get the good nights sleep that was promised!! If i had no other choice i would use again but wouldnt rush back im afraid.
Desk area and window
Just by the main bedroom door
The other side if the room
2022년 5월에 1박 숙박함

2/10 - 너무 별로예요

Shirley

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The attitude of one staff very disappointed
2022년 5월에 5박 숙박함

8/10 - 좋아요

Mahfuza

2022년 5월에 1박 숙박함

8/10 - 좋아요

Aboubacar

2022년 5월에 1박 숙박함

6/10 - 괜찮아요

Shahid

출장 여행
별로예요: 숙박 시설 상태 및 시설
2022년 5월에 1박 숙박함

4/10 - 별로예요

Haziq

2022년 5월에 1박 숙박함

4/10 - 별로예요

George

2022년 4월에 1박 숙박함

6/10 - 괜찮아요

jay

출장 여행
좋아요: 직원 및 서비스
Ok for money
Decent enough and you get breakfast but WiFi is rubbish
2022년 4월에 2박 숙박함

2/10 - 너무 별로예요

James

2022년 4월에 1박 숙박함

8/10 - 좋아요

Soichiro

2022년 3월에 4박 숙박함

2/10 - 너무 별로예요

Sajad

2022년 2월에 1박 숙박함
답변 제공: Alina 님, 2022년 4월 7일
Dear Guest,your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind regards

10/10 - 훌륭해요

F

2022년 1월에 1박 숙박함
답변 제공: Alina 님, 2022년 4월 7일
Dear Guest, thanks for your kind review and hope to see you again in our hotel. Thank you for choosing Rossmore hotel. Regards

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 1박 숙박함
답변 제공: Alina 님, 2021년 12월 7일
Dear Guest, thanks for your kind review and hope to see you again in our hotel. Thank you for choosing Rossmore hotel. Regards, Reception Team

2/10 - 너무 별로예요

Mohamed

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Bad
2021년 11월에 1박 숙박함
답변 제공: Alina 님, 2021년 12월 7일
Dear Guest. Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We are hoping that you will give us another chance to welcome you again and we will make sure that your next stay will be comfortable and pleasant. Kind Regards, Reception Team

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Alina 님, 2021년 12월 7일
Dear Guest. Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. We are hoping that you will give us another chance to welcome you again and we will make sure that your next stay will be comfortable and pleasant. Kind Regards, Reception Team

2/10 - 너무 별로예요

sheila

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
hairdryer in room dangerous , burning when switched on an bad electrical smelling smoke coming out, reception let me use hairdryer in other room...broken, third room he said hairdryer was working but when I tried sparks were flying out of it . Iron had bare wires coming out of iron lead, 2 small bath towels for a three people room, would never use again
2021년 9월에 1박 숙박함
답변 제공: Reception team 님, 2021년 10월 3일
Dear Guest, Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

4/10 - 별로예요

brian

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
the property needs a lot of upgrading to justify what they are charging
2021년 8월에 3박 숙박함
답변 제공: Reception team 님, 2021년 9월 18일
Dear Guest.Thank you very much for kind review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. Kind Reagrds

4/10 - 별로예요

Michael

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The tv did not work for he reception guy kept on disappearing the windows where wide open i ended up leaving after 1 hour is wasn’t very nice
2021년 1월에 1박 숙박함
답변 제공: Umer 님, 2021년 3월 15일
Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind regards

4/10 - 별로예요

Darren

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Work stay
The hotel is very run down, cracked floor ties in the shared bathroom,, things being taped together in the bedroom, across the road from a nice park but that is the only positive
2020년 7월에 2박 숙박함
답변 제공: Umer 님, 2020년 7월 30일
Dear Guest, Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind regards.

4/10 - 별로예요

Andrew

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
On arriving at the hotel I found there to be no sign of any covid-19 related signage, no social distancing measures, no hand sanitizer ANYWHERE!. The bed was comfortable but had little space as room was very pokey. Also damp on wall with wallpaper peeling off (see pic), and a strong shisha smell in room and hallway. On entering the dining area n the morning I found 3 yellow X's on the floor. As I was getting my breakfast from the buffet, the lady from the kitchen walked in ( no hair net, apron, face mask or gloves) with a plate with several fried eggs on (not covered) and removed the ultimate lid and slid them off the plate with her fingers. With the current situation with the pandemic I think this is atrocious behaviour. I don't think I will be returning any time soon thank you.
2020년 7월에 1박 숙박함
답변 제공: umer 님, 2020년 7월 10일
Dear Guest, Thank you very much for review of your recent stay at our hotel. Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Kind Reagrds

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worste nights sleep in a long time
Only use this app for cheap stays whilst working away for work (construction) on my own, so im use to the low end hotels not being much to shout about but wow, one of the main reasons i booked this place was because it had a bar and restaurant, on arrival was told it does not open, had to go into town for food. Room was the size of a match box, could only find 2 shared toilets/showers between 66 rooms. Shower room was in awful condition, worse ive ever come across, all floor tiles were cracked and loose on the floor. Could not stand in the bathroom bare foot without a towel on the floor as tiles would have cut bottom of feet. Shower room door didnt even have a lock. Bedroom was absolutely red hot due to radiator thermostat broken, kept the window wide open all night which did not help and just let all the road noise in. Woke up 3 times in the night needing water, only place i could get drinking water from was from the basin in one of the shared toilets as basin in room only gave me hot water. Would not stay again, spend an extra tenner and go to a proper hotel.
2020년 2월에 1박 숙박함
답변 제공: Reception team 님, 2020년 3월 3일
Thank you for your review. we are dismayed to read of your disappointment and only wish you had informed us your concerns. We would have gladly sat down with you to discuss your issues further and endeavour to assist you. we do hope that we may have the pleasure of welcoming you back to Rossmore Hotel in the not too distant future..kind regards..

8/10 - 좋아요

Inesa

단체 여행
좋아요: 직원 및 서비스
I had issue with the bathroom but was salved well will a move to another room, but new room was cold
2020년 2월에 1박 숙박함
답변 제공: Reception team 님, 2020년 3월 3일
Dear Inesa, Thank you for choosing Rossmore hotel and thank you for the feedback. Kind regards,

6/10 - 괜찮아요

Gary

출장 여행
좋아요: 청결 상태
No bar as advertised.
2020년 2월에 1박 숙박함
답변 제공: Reception team 님, 2020년 3월 1일
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future..Kind regards..

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great for the price i paid last minute.
I've used this hotel b4 and it a great price for the facilities they have.
2020년 2월에 1박 숙박함
답변 제공: Reception team 님, 2020년 2월 12일
Dear Guest, Thank you for your feedback. we are happy that you enjoyed your stay at our hotel . we look forward to have you again as a guest in our hotel in near future. Kind regards

8/10 - 좋아요

Per

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mye for billig penge
Topp frokost, spis så mye du orker og god mat. Billig hotel men bra standard til pris.
2020년 2월에 3박 숙박함
답변 제공: Reception team 님, 2020년 2월 10일
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated. Kind regards

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 1월에 5박 숙박함
답변 제공: Reception team 님, 2020년 1월 29일
Thank you for feedback. kind regards

10/10 - 훌륭해요

Neil

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Nice and friendly hotel with great breakfast
2020년 1월에 3박 숙박함
답변 제공: Umer 님, 2020년 1월 21일
Dear Mr Neil, Thank you very much for amazing review. We are glad that you enjoyed your stay at our hotel. We look forward to seeing you again as a guest in our hotel in not too distant future. Kind regards

8/10 - 좋아요

Elvis

좋아요: 청결 상태, 직원 및 서비스
2019년 12월에 1박 숙박함
답변 제공: Reception team 님, 2020년 1월 5일
Dear Elvis, Thank you for amazing review. We are pleased that you enjoyed your stay with us. kind regards

4/10 - 별로예요

Max

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 2박 숙박함
답변 제공: Reception team 님, 2020년 1월 23일
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind Regards

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2019년 12월에 1박 숙박함
답변 제공: Reception team 님, 2020년 1월 4일
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind Regards

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Une seule prise électrique, des toilettes bouchées, une fenêtre cassée et une moquette qui sent la poussière ! 😩
2019년 12월에 2박 숙박함
답변 제공: Reception team 님, 2019년 12월 30일
Dear Guest, thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind regards

10/10 - 훌륭해요

ERIC

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 14박 숙박함
답변 제공: Reception team 님, 2019년 12월 26일
Thank you for your feedback relating to your stay with us. Your feedback is much appreciated, and will help us to continually improve the standard of our facilities and services offered to all our guests. Looking forward to seeing you again in the near future. Kind regards

10/10 - 훌륭해요

Malyar

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
alright
2019년 12월에 1박 숙박함
답변 제공: Reception team 님, 2019년 12월 22일
Thank you very much for amazing review. Kind regards,

8/10 - 좋아요

Esther

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Location very close to bus stop and about 15-18 min walk from the Underground station. About 40-50 minutes from the middle of central London. Some sketchy people also staying there. Sometimes loud at night and questionable neighbourhood at night. But the hotel itself and the staff were good.
2019년 12월에 4박 숙박함
답변 제공: Reception team 님, 2019년 12월 14일
Dea Guest, Thank you for your valuable feedback. Kind regards,