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Reviews of HOLIDAY INN EXPRESS & SUITES REIDSVILLE

2.5 out of 5
HOLIDAY INN EXPRESS & SUITES REIDSVILLE
101 Express Dr, Reidsville, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 180 out of 312 reviews" "
Rating 8 - Good. 91 out of 312 reviews" "
Rating 6 - Okay. 25 out of 312 reviews" "
Rating 4 - Poor. 12 out of 312 reviews" "
Rating 2 - Terrible. 4 out of 312 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Tisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Patience E General Manager on Apr 1, 2024
Thank you, Tisha for a Wonderful review. I do hope you will come back again soon.

6/10 Okay

Gloria

Traveled with family
The water pressure in the sink was almost non existent. All the towel holders were broken so had to put them on the shower rod to dry. Only 1 tiny bar of soap as I don’t use body wash it would have been nice to have another one. Still haven’t received the receipt.
Stayed 2 nights in Mar 2024
Response from Patience E General Manager on Apr 1, 2024
Gloria,You will have to get your receipt from Expedia. We at the hotel cannot send you one. If you could have let us know that you were having issues in the room, we would have gladly corrected the problems or moved you to a different room. I do hope that you will come back again.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in Mar 2024
Response from Patience E General Manager on Apr 1, 2024
Regina,Thank you for the great review! I hope you will be back again soon. I appreciate your business.

8/10 Good

Eric, Louisville

Stayed 1 night in Jan 2024
Response from Patience on Mar 7, 2024
Eric,Thank you for staying with us. I do hope you will come back again soon! Sincerely,Patience E GM

8/10 Good

Herbert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patience E General Manager on Dec 19, 2023
Herbert, Thank you for staying with us. I appreciate you and I hope you will come back again soon.

10/10 Excellent

Alfredo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice but the location is not the best
Stayed 3 nights in Dec 2023
Response from Patience E General Manager on Dec 11, 2023
Alfredo,Thank you for your review, I apologize that you did not like where our hotel was located. I do hope you will come back again.

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 3 nights in Nov 2023
Response from Patience E General Manager on Dec 11, 2023
Juanita,Thank you and please come back again.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean a little pricey, the only thing with the property was the loud noise right beside the property
Stayed 1 night in Nov 2023
Response from Patience E General Manager on Dec 11, 2023
Robert, I'm not sure about the loud noise beside our hotel normally it's pretty quiet back here. I do hope you will come back again and next time that is a lot quieter. Thank you for staying.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
It was all fine.
Stayed 1 night in Nov 2023
Response from Patience E General Manager on Nov 26, 2023
Thank you! I hope you will come back again soon.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice! We will stay hers again. Clean and friendly staff.
Stayed 3 nights in Nov 2023
Response from Patience E General Manager on Nov 26, 2023
Amy, Thank you for staying with us and we look forward to your next visit. I am glad you enjoyed your stay.

10/10 Excellent

Vito

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. I would request the parking lot side as the highway though not super busy does create noise. Easy to get around as town is not that big. Hotel is down a dead end street but feels safe.
Stayed 3 nights in Nov 2023
Response from Patience E General Manager on Nov 26, 2023
Vito, Thank you for staying with us. Yes, the parking lot side is much quieter. There are kings and suites on that side of the building so please request either one to be on the parking lot side. I hope to see you again soon.

8/10 Good

Trevor

Stayed 1 night in Oct 2023
Response from Patience E General Manager on Nov 9, 2023
Thank you, Trevor. I hope you will come back again and next time we can earn 5 stars. Thank you for staying with us.

10/10 Excellent

sharell kema

Liked: Cleanliness, staff & service, property conditions & facilities
Staff Was Very Pleasant Enjoyed My Stay There
Stayed 6 nights in Oct 2023
Response from Patience E General Manager on Nov 9, 2023
Sharell Kema, Thank you for the 5 stars!!!! I am glad to hear you enjoyed your stay and I hope you will come back again soon!

6/10 Okay

LATESHA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Patience E General Manager on Nov 9, 2023
Latesha,Thank you for staying with us and I apologize to you that you did not enjoy your stay. Wishing you more happy travels.

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elon
Good hotel
Stayed 1 night in Sep 2023
Response from Patience E General Manager on Oct 3, 2023
Kenneth,Thank you for staying with us and the nice review. Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service!
Customer service is top notch! From the desk clerk giving us a list of local restaurants and pointing out her favorites to the best ‘hotel eggs’ I’ve ever had! This place is very friendly! Comfortable bed, nice walk in shower and a stocked keurig in our room. A huge shout out to Tyler who was working breakfast both mornings we were there. He was amazing! Made conversation, informed people of items he refreshed on the buffet, cleared everyone’s plates and just overall made sure everyone had what they needed. My appreciation for him increased tenfold the last morning we were there when I watched him assist an elderly woman with a cane, who was eating alone, stand up from her chair. He held both her hands and gently helped her up. It was heartwarming to witness. Holiday Inn Express…you’ve got a gem in Tyler!!
Stayed 2 nights in Sep 2023
Response from Patience E General Manager on Oct 3, 2023
Jennifer,Thank you for the excellent review. I am so glad you enjoyed your stay and thank you for sharing the story of the friendly behavior shown by our front desk and breakfast Employee Tyler. It is always nice to hear when one of our employees is caught in the act of kindness. It lets me know we are doing something right and have the right people in the right places. Thank you again. I appreciate you. Please come back again soon. Wishing you many more happy travels.

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Patience E General Manager on Oct 3, 2023
Thank you!

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noisy highway
Stayed 2 nights in Sep 2023
Response from Patience E General Manager on Oct 3, 2023
Scott,If you book a king or a suite it is on the opposite side of the building that is much quieter. I apologize that the highway noise bothered you. I hope you will come back again.

10/10 Excellent

Rosalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue is it is located right on Rt 29 and the traffic noise was loud all night.
Stayed 1 night in Sep 2023
Response from Patience E General Manager on Sep 21, 2023
Thank you for your wonderful review. I am sorry about the traffic noise but that is out of my control. I hope you will come back again and if you do not need a room with 2 beds pick a king or suite they are on the front side of the building and much quieter. Thank you again and I hope you have many happy travels.

10/10 Excellent

Miranda

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was very clean, breakfast was awesome
Stayed 5 nights in Sep 2023
Response from Patience on Sep 13, 2023
Miranda,Thank you for the wonderful review! I am so happy you enjoyed the breakfast! I hope you will come back again soon. Sincerely,Patience E General manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel - the staff was excellent, room was cozy and the bed was comfortable. Internet went in and out, but could deal with that. The only bad thing about this hotel was the water pressure - they had NONE - if they get that fixed I would give this hotel a 10
Stayed 2 nights in Sep 2023
Response from Patience on Sep 13, 2023
Dawn,Thank you for your nice review. I hope the water pressure will improve. It seems to be very good most days it really depends on the time everyone is taking showers. We are working on this too. Thank you for staying with us. I hope you will come back again soon. Sincerely,Patience EGeneral Manager

8/10 Good

STEPHANIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a smell near the fridge in the room. No curtains on the windows to block light and my room faced the front parking lot so light was barely filtered out.
Stayed 3 nights in Sep 2023
Response from Patience E General Manager on Nov 9, 2023
Stephanie,Thank you for the review. We appreciate your feedback and you. All of our windows have a roll up sheer and roll up blackout curtain, you may have missed it. I wish you would have told the front desk they could have showed you how it works. Anytime you have a problem please do not hesitate to ask us for help. That is what we are here for. We want your stay to be the best every time. I do hope you come back again.

10/10 Excellent

Bryant

Stayed 1 night in Sep 2023
Response from Patience E General Manager on Sep 6, 2023
Bryant,Thank you for the wonderful review! I do hope that if you're in our area you will come back and stay with us again. Sincerely,

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Patience E General Manager on Aug 28, 2023
Anthony,Thank you for staying with us. I hope you will come back again, and I am glad you enjoyed your stay.

10/10 Excellent

Thomasine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Aug 2023
Response from Patience E on Aug 14, 2023
Thomasine,Thank you! Please come back! Patience EGeneral Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Would stay again.
Stayed 2 nights in Jul 2023
Response from Patience E General Manager on Aug 4, 2023
Rebecca,Thank you for staying with us. I am so glad you will be coming back again.

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, staff was nice, rooms clean, everything was great
Stayed 1 night in Aug 2023
Response from Patience E General Manager on Aug 4, 2023
Percy,Thank you for staying with us. I am glad you enjoyed your stay. Please come back again.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay with IHG in Reidsville
We rented a suite, because we both had work to do while we were there. It worked out well. The staff was friendly and professional
Stayed 1 night in Jul 2023
Response from Patience on Jul 31, 2023
Jack,Thank you for sharing. I am glad everything worked out for you during your stay. We hope you will come back again. Sincerely,Patience E General Manager

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were
Stayed 1 night in Jul 2023
Response from Patience E General Manger on Jul 28, 2023
Kim,Thank you for staying with us. I hope you will come back.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Clean and fresh and welcoming
The welcome we received was just great. Very warm and personable. I thought the property was newly built because it looked so new. The recent renovations are still very fresh.
Stayed 1 night in Jul 2023
Response from Patience on Jul 14, 2023
Veronica,Thank you for the very nice review. I hope that you will stay with us again soon. We appreciate you. I loved that you thought we were so new! Sincerely,Patience EGeneral Manager

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. I thought it was pricey for the area but definitely a good, safe, solid choice
Stayed 2 nights in Jul 2023
Response from Patience E General Manager on Jul 12, 2023
Eric,Thank you for staying with us. I hope you will come back again soon. I am glad you felt safe here.

10/10 Excellent

Cyrus, Far Rockaway

Liked: Cleanliness, staff & service, property conditions & facilities
There was really no dining areas in close proximity of the hotel.
Stayed 2 nights in Jun 2023
Response from Patience E General Manager on Jun 30, 2023
Cyrus,Thank you for staying with us. I'm happy to know your enjoyed your stay. I am sorry there are only a few restaurants in our immediate area. We have Bojangles, McDonalds and Chesters Chicken within a mile of hotel plus the Shell station. Hopefully we will get more soon as the interstate comes through. Sincerely,

2/10 Terrible

Jonathan

Stayed 2 nights in Jun 2023
Response from Patience E General Manager on Jun 21, 2023
Jonathan,I noticed that you gave us 2 out of 10 stars when your initial review at check in was good and room was too. I would like to find out what happened during your stay to find out why the change. Please contact me at the hotel by phone or email. I appreciate your feedback and I would like to know what went wrong.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Patience E on Jun 1, 2023
Lawrence,Thank you for the best review! Please come back again soon.

10/10 Excellent

robert

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Patience E on Jun 1, 2023
Robert,Thank you for the awesome review! please come back again soon.

10/10 Excellent

carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great breakfast and great breakfast staff. Day time front desk staff really lovely and helpful.
Stayed 2 nights in May 2023
Response from Patience E on Jun 1, 2023
Carolyn,Thank you for the awesome review! I hope you will come back again soon!

10/10 Excellent

John, Dacula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable room. Easy and quiet location
Stayed 3 nights in May 2023
Response from Patience E on May 16, 2023
Thank you, John! Please come back again soon.

10/10 Excellent

Randy, Reidsville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Patience E on May 16, 2023
Thank you, Randy! Please come back again soon.

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Patience E on May 8, 2023
Thank you Tammi! I hope you will come back again soon.

10/10 Excellent

Tammi

Stayed 1 night in Apr 2023
Response from Patience E on May 15, 2023
Thank you Tammi!

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities
It was very safe and clean. The staff were excellent. The breakfast was very good
Stayed 1 night in Apr 2023
Response from Patience E General manager on Apr 24, 2023
Thank you Celia, I do hope you will stay with us again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Always a nice environment and comfortable.
Stayed 2 nights in Apr 2023
Response from Patience E GM on Apr 13, 2023
Thank you for allowing us to be your home away from home!!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, property conditions & facilities
Who needs a lounge couch ?
Our king size bed room had a (lounge couch) of no use to us , I asked for an extra chair and they refused, I went to Walmart and bought one so that my wife and I could play cards, we used the (lounge couch) as a table , I don't know of any use for a lounge couch in a hotel room !!! ??? It was not good as a table either. In fact a table and 2 chairs would of fit the space much better. Other than that though we enjoyed the Hotel.
Stayed 4 nights in Apr 2023
Response from Patience E General Manager on Apr 13, 2023
Richard,Thank you for your recent stay and review. I am sorry we could not accommodate your request for an extra chair. I am not sure why the clerk could not take one from our meeting room unless it was in use? Thank you for staying with us and I hope you will come back again. I agree with you 100% on the chase lounge but it is what we are required to put in our king rooms.

10/10 Excellent

Kevin

Stayed 1 night in Mar 2023
Response from Patience E General Manager on Apr 13, 2023
Thank you, Kevin! Please come back again.

10/10 Excellent

Charles Tyler, Chagrin Falls

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall: very good. Walk in shower was roomy like at home; water pressure very good! Bed was comfy, if you like soft pillows there were 4. Breakfast had choices. Staff very nice. It was quiet by 10. Bona Italian Restaurant was good and reasonably priced: just closed on Tuesdays.
Stayed 2 nights in Feb 2023
Response from Patience E General Manager on Mar 2, 2023
Charles,Thank you so much for the great review. I appreciate your staying with us and I hope you will come back again soon. Sincerely,

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great in our stay
Stayed 1 night in Feb 2023
Response from Patience E General Manager on Mar 2, 2023
Thank you, Jerry! I am glad to hear you enjoyed your stay. Please come back again soon.

8/10 Good

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Breakfast was horrible. We had to be at a meeting at 8 am and were excited to grab breakfast before we left and we couldn't even eat it because it was so bad. Very disappointing,
Stayed 1 night in Feb 2023
Response from Patience E General Manager on Mar 2, 2023
Jordan,My apologies that you did not enjoy your choice of breakfast. I do wish that you had expressed your concern to the staff running the breakfast as they would have been more than happy to try to accommodate your needs. I do hope you will come back again.

8/10 Good

Cynthia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Comfortable bed. Room clean, but Bathroom could have been cleaner. Traffic noise bad on the back side where our room was. Nice complimentary breakfast.
Stayed 1 night in Feb 2023
Response from Patience E General Manager on Sep 25, 2023
Cynthia,Thank you for your review! I do wish there was something I could do to help with traffic noise but that is beyond my control. I appreciate your comments and I hope that you would consider staying with us again. If you book a king size room or a suite they are on the front side of the building and much quieter. Thank you again.

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Patience E General Manager on Mar 2, 2023
Thank you Richard!