실내 수영장

아메릭인 바이 윈덤 리퍼블릭 여행 후기

2.5 out of 5
아메릭인 바이 윈덤 리퍼블릭
950 Austin Lane, Republic, MO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 612개 이용 후기 중 280개" "
평점 8 - 좋아요. 612개 이용 후기 중 198개" "
평점 6 - 괜찮아요. 612개 이용 후기 중 66개" "
평점 4 - 별로예요. 612개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 612개 이용 후기 중 23개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Carla

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was pet friendly and the staff were polite and courteous. Breakfast didnt have a lot of variety
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Carla, We are pleased to hear that you found our property pet friendly with polite and courteous staff. Your feedback regarding the breakfast variety is duly noted for our ongoing improvement efforts. Feel free to contact management directly with any further comments or suggestions.

10/10 - 훌륭해요

Beth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good location for our needs
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Beth,We are pleased to hear that our hotel's location was suitable for your needs. We strive to provide a convenient and comfortable stay for all our guests. If you have any further feedback or comments, please do not hesitate to contact our management team directly so that we may address any concerns.

10/10 - 훌륭해요

Karen

좋아요: 편의 시설/서비스
It was good!
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Karen,We are glad to hear that you had a satisfactory stay with us. Your feedback is important to us, and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

2/10 - 너무 별로예요

Ashley

This hotel is right next to train tracks. The trains run about every 30 minutes so sleeping was not an option.
2024년 3월에 3박 숙박함

8/10 - 좋아요

Harry

연인과의 여행
It was nice and cozy
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 6일
Hello Harry,We are delighted to hear that you found our hotel nice and cozy. We strive to provide a comfortable stay for all our guests. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 - 훌륭해요

Melena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 5일
Hello Melena,We are joyful to hear that you had an exceptional experience during your stay with us! We hope to welcome you back soon for another fantastic stay.

4/10 - 별로예요

Eleanor

연인과의 여행
Breakfast meager, service at check-in unhelpful.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Eleanor,We appreciate your feedback and apologize for any inconvenience caused during your stay. We value all guest comments and will address these concerns with our team to enhance our services. Your input helps us improve for future guests.

8/10 - 좋아요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Sean,We are delighted to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 29일
Hello Jessica,We are delighted to hear that you had an excellent experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

6/10 - 괜찮아요

Hope

연인과의 여행
좋아요: 청결 상태
After notifying staff x2 that there was, at best, warm water when the handle was turned all the way to hot, staff checked the bathroom right beside their office and said “it’s hot to me”. Only rented this hotel for the bathtub and hot shower. Was ignored about the whole situation. No one checked the actual water temp in the room.
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Hope, We appreciate you bringing this matter to our attention. Rest assured, your feedback has been shared with the relevant team members for review. We strive to provide a comfortable stay for all our guests and regret any inconvenience caused. Should you encounter any similar concerns in the future, please don't hesitate to notify our management for prompt assistance.

10/10 - 훌륭해요

Michaella

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect, except that the hot tub was out of order. Other than that, everything was great
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Michaella,We're pleased to hear you enjoyed your stay overall. We apologize for any inconvenience caused by the hot tub being unavailable. Your feedback is valuable to us and has been shared with the team for further review.

8/10 - 좋아요

Melena

Pleasant stay. There is a train that runs right behind the hotel so it was loud. However, I will stay there again but ask for a room in the front section
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Melena,Thank you for your feedback. We appreciate your positive comments about your overall stay. Please note that our team is always available to assist guests with room preferences, such as requesting a quieter room away from the train noise. We hope to welcome you back and provide a more peaceful experience in the front section of the hotel.

4/10 - 별로예요

taya

The room seemed clean but thd bedspread had LOTS OF GROSS WHITISH SPOTS ON BROWN FABRIC!! Really creepy
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello taya,Thank you for bringing this to our attention. We apologize for any discomfort this may have caused. Our housekeeping team takes great care to ensure a clean and comfortable stay for our guests. We appreciate your feedback and will address this issue accordingly.

10/10 - 훌륭해요

Eric

좋아요: 직원 및 서비스, 객실의 편안함
Great place to stay for a night or two. I wish the pool would have been open but things happen. The staff is really friendly and the place is super quiet.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Eric,Thank you for choosing to stay with us and for your kind words about our friendly staff and peaceful atmosphere. We apologize that the pool was not available during your visit; we understand the disappointment it may have caused. We appreciate your understanding and look forward to welcoming you back in the future for a fully enjoyable stay.

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Our room was next to the railroad tracks - very loud. I forgot to ask for a room on the other side. It was a basic room which could have used an additional chair besides the "office-type chair." The small refrigerator made a loud buzzing noise all night. I should have unplugged it. The breakfast was delightful. The check-in/out employees were efficient.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Mark,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise from the nearby railroad tracks. We understand the importance of room preferences and encourage future guests to specify their requests in advance. Your feedback regarding the room amenities will be shared with our team for future improvements. We're glad you enjoyed the delightful breakfast and found our check-in/out employees to be efficient. We appreciate your feedback and hope to welcome you again in the future.

6/10 - 괜찮아요

Karen

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 11일
Hello Karen, Thank you for staying with us. We appreciate your business and hope you had a pleasant experience at our hotel. If you have any further comments or feedback about your stay, please don't hesitate to reach out to us. We value your input and would like to ensure your satisfaction.

10/10 - 훌륭해요

Jon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice facility. Beautifull indoor pool & hottub
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Jon,Thank you for your kind words about our facility! We're thrilled to hear that you enjoyed our beautiful indoor pool and hot tub. We strive to provide a pleasant experience for all our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 - 훌륭해요

Darry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place
Hot tub was big enough to fit 20 people. Secluded area but minutes from walmart and restaurants
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Darry,Thank you for your feedback! We are delighted to hear that you enjoyed the spaciousness of our hot tub, perfect for a large group. Our prime location offers the best of both worlds - peaceful seclusion and convenient access to nearby stores and eateries. We hope to welcome you back for another enjoyable stay soon.

10/10 - 훌륭해요

Jerrie

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
When we travel, we aren't looking for luxury. We want a clean and safe place to rest. We found that here. I was disappointed that I was changed $15.00 more by walking in instead of reserving at one of the services online. I have read you can get the best prices by going into the motel and it helps the owner. I will probably go back to reserving online.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Jerrie,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your acknowledgment of our cleanliness and safety. We understand that the price difference upon walking in was disappointing for you. We encourage guests to explore all available reservation options to find the most suitable choice for them. We look forward to accommodating your future reservations online should you choose to return.

8/10 - 좋아요

Eileen

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 30일
Hello Eileen,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience with us. If you have any suggestions or comments, please feel free to reach out to us directly so that we may continue to improve our services. We hope to welcome you back again in the future.

8/10 - 좋아요

Jerry 님, Nederland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a room with two queens. There were no luggage stands or dressers for clothes. Only a hanging closet. Tried waffles for first breakfast and we were disappointed. They turned out kind of tough. Biscuits and gravy were good. Coffee and juice were good.
2023년 11월에 4박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Jerry,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the lack of luggage stands or dressers in your room. We appreciate your feedback on our waffles and will take your comments into consideration for improvement. However, we are glad to hear that you enjoyed the biscuits and gravy, as well as the coffee and juice. We hope you had an overall pleasant stay and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Ernest 님, Greenwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service by staff, good parking clean areas and good breakfast!
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Ernest,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that our staff provided good service and that you enjoyed our clean areas, convenient parking, and delicious breakfast. We strive to provide a memorable experience for all our guests and hope to welcome you back again in the future.

8/10 - 좋아요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was close to our destination & it was well priced fot the amenities.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 1일
Hello Kimberly,I am thrilled to know we have met your expectations and to know our location worked well for your plans and affordable rates met your expectations. We appreciate your feedback and are glad you found value in our amenities. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

10/10 - 훌륭해요

JERRY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very good but barebones room
room was clean and good condition, but barebones; e.g., there was room for a sitting chair (but no chair). The furniture had Formica covering (instead of wood). I didn't find a stand for my suitcase. I really liked the showerhead and hair dryer. Very good breakfast :) I was pleased that a Bible was present in the room :)
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello JERRY,Thank you for taking the time to share your feedback with us. We greatly appreciate your compliments on our clean and well-maintained rooms. We value your suggestions regarding the furniture and the suitcase stand, and we will definitely take them into consideration for future improvements. We are glad to hear that you enjoyed our showerhead and hair dryer, as well as our breakfast. We appreciate your mention of the Bible in the room. We hope to welcome you back in the future.

10/10 - 훌륭해요

Lynne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We always stay here when we come to visit family. Nice, clean and affordable
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Lynne,Thank you for choosing to stay with us when visiting your family! We're delighted to hear that you find our hotel nice, clean, and affordable. We look forward to welcoming you back again soon!

8/10 - 좋아요

Glenda J

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Glenda J,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconveniences you may have experienced. We strive to provide a comfortable stay for all our guests and regret that we fell short in some areas. We value your input and will use it to improve our services. Please reach out to our management team for any further assistance or concerns you may have. We hope to have another opportunity to welcome you back in the future.

10/10 - 훌륭해요

Brandon

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean, cute, nice breakfast options, and overall very good place to stay.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 28일
Hello Brandon,Thank you for your kind feedback! We're thrilled you enjoyed our clean rooms, cute decor, and nice breakfast options. We hope to welcome you back soon for another excellent stay!

6/10 - 괜찮아요

Robert

가족 여행
No chairs or any table in room. No rack to set suitcase on. No stopper in tub. Sink would not hold water. Lighting was poor.
2023년 10월에 3박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Robert,We apologize for the inconvenience caused during your stay. Your feedback has been noted and we will ensure that these issues are addressed to improve our facilities. Thank you for bringing this to our attention.

10/10 - 훌륭해요

Elizabeth 님, Lenexa

2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 9일
Hello Elizabeth,Thank you for taking the time to review our hotel. We are delighted to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that our guests have a comfortable and enjoyable visit. We look forward to welcoming you back on your next trip to the area.

10/10 - 훌륭해요

Ernest 님, Greenwood

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convient distance from places I need to be.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Ernest,Thank you for choosing our hotel and for sharing your review. We're glad to hear that our convenient location suited your needs. We value your feedback and hope to welcome you back in the future.

8/10 - 좋아요

Ellen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel had a very quaint homey feeling. Our room was very nice, but they accidentally put us in the wrong room at first and the interaction was odd. Everything was very clean. The hotel is right up against loud train tracks that run roughly every hour, but I think the price reflects this and the whole place is very nice for a decent price.
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 18일
Hello Ellen, We apologize for any inconvenience caused by the initial room mix-up. We're glad to hear that you enjoyed our hotel's cozy atmosphere and cleanliness. Thank you for mentioning the train tracks, we appreciate your understanding of the price and value we offer.

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello David,We apologize for any inconvenience you experienced during your stay. Please provide specific details so we can better address your concerns.

10/10 - 훌륭해요

Randall

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very clean. good breakfast. nice pool
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 29일
Hello Randall,Thank you for the positive feedback! We strive to maintain a clean environment and provide a tasty breakfast for our guests. We're glad you enjoyed our pool!

8/10 - 좋아요

Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Trains running behind hotel.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 4일
Hello Michelle,Thank you for your valuable opinion regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 - 너무 별로예요

TAMATHA

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Took me and my children and the first night was great. We left for a bit came back to my door being unlocked and the metal piece on the door that the latch goes into was completely gone. Went to the front and told them about it and told her it was really weird and I did not feel safe with it being just me and my kids it looked suspicious considering my door worked just fine the night before. I was told that I could get a refund for the second night and then she was unable to do it. I asked her to call her manager since she couldn’t do it. She did and he wanted her to show him the room, after she done that she informed me it was my fault the door wasn’t closed and I will not be getting a refund. She said the reasoning was that I did not pull my door shut when I left and it was my responsibility. I did check my door before I left. I was also not the last person in my room, it was housekeeping. I would think twice if your a women with kids and going alone. My gut feeling was something suspicious was going on and I am glad I left with my kids.
2023년 9월에 2박 숙박함
답변 제공: Manager 님, 2023년 9월 28일
Hello TAMATHA ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 - 훌륭해요

Jacqueline

2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 26일
Hello Jacqueline,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very polite
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hi David,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 - 좋아요

Roger

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 9일
Hello Roger,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Manager 님, 2023년 9월 4일
Hello Maria,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Connie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 - 훌륭해요

Melissa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was very polite and helpful
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 26일
Hello Melissa,Thank you for sharing your experience with us. We appreciate the input referring to our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 - 좋아요

Eleazar

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Neat lodging. Pool and hot tub are nice. Breakfast was good. Staff were very pleasant. Water pressure was low and toilet was loose (rocked when you sat on it.) Otherwise, it was great!
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 21일
Hello Eleazar,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff as well as our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 - 별로예요

Thomas

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Like: the location. Didn't like: rooms smell like animal urine and feces and cigarettes. This is not staff's fault. Staff are very friendly , very busy multi taskers. They inform us that this facility has gone totally pet friendly - all/any room is open to pets. Carpet gets soiled and can't get odor out. Advertised to be a non-smoking facility but that is ignored totally. Very toxic unhealthy environment. Not employees' fault.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Thomas,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 - 괜찮아요

William

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello William,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 - 훌륭해요

Jennifer Rucker

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was very friendly. The room was clean. Basic hotel but clean and quiet.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 20일
Hello Jennifer Rucker,We can't thank you enough for sharing your feedback with regards to our staff and your insights regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 - 별로예요

Brad

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The air conditioning unit kept cycling on and off, constantly. Pillows were like sleeping on pancake’s! Other than that, staff was nice!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 17일
Hello Brad, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Nices but holes in the bedspread
The hotel was clean and quiet and everyone was nice. But I did not like the holes in the bedspread and I was in a non smoking room!! Just throw that away or keep it in the smoking rooms. That is just common sense. No one wants to see that!
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Chris,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 - 좋아요

Brian 님, Reston

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great and varied selection for breakfast. Odd-numbered rooms probably would be quieter with respect to the adjacent train tracks.
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 11일
Hello Brian,Know that your voice is of tremendous importance to us and we value your comments about our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 - 훌륭해요

Frederick

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Manager 님, 2023년 8월 12일
Hello Frederick,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Lloyd

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very clean and nice and the staff was friendly and helpful.
2023년 8월에 2박 숙박함
답변 제공: Manager 님, 2023년 8월 8일
Hi Lloyd,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.