회의 시설

쉐라톤 레스턴 호텔 여행 후기

3.5 out of 5
쉐라톤 레스턴 호텔
11810 Sunrise Valley Dr, Reston, VA

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1005개 이용 후기 중 441개" "
평점 8 - 좋아요. 1005개 이용 후기 중 345개" "
평점 6 - 괜찮아요. 1005개 이용 후기 중 137개" "
평점 4 - 별로예요. 1005개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 1005개 이용 후기 중 44개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Inhan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good!!!!!
Good!!!!!
2019년 1월에 2박 숙박함

6/10 - 괜찮아요

NokWon 님, Daegu, S.Korea

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
미국사는 친척의 권유로 숙박했는데, 미국의 중가격대 호텔의 기본 룸들이 그러하듯이 객실 내에 냉장고가 없었으며, 1회용 비누와 샴푸만 있었고 칫솔과 치약은 투숙객이 직접 가져가야 되며, 객실 내부도 좀 낡았으며, 친척이 승용차로 태워줘서 다행이었지 렌터카를 하지 않으면 주위에 걸어갈수 있는 상점이 거의 없고 호텔 프론트 옆에 음료수와 간단한 먹을거리들을 파는 정도였으며, 호텔내 조식뷔페는 기본적인 구성을 갖춘 정도에 맛은 괜찮았는데 세금과 팁을 포함해서 18~19달러 정도였으며, 투숙객들은 대부분 백인과 흑인들이었으며, 증가격대에 딱 맞는 호텔이었음.
2019년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋았습니다..
전반적으로 깔끔하였고, 조식이 푸짐하게 많이 나왔습니다. 직원들도 친절하였구요. 다만, 주변 편의시설이 없다는것이 아쉬움으로 남습니다.
2019년 1월에 1박 숙박함

8/10 - 좋아요

sang hyun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가성비 좋음
가격대비 좋은 호텔
2017년 5월에 3박 숙박함

6/10 - 괜찮아요

Jeongsang

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
전자레인지 가 없어서. 컵라면.햇반 다시가져옴.

6/10 - 괜찮아요

Sunny

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
숙박만 목적이라면 매우 좋습니다
호텔 시설 소비스 자체는 매우 좋습니다. 조식 부페는 돈 내가면서 먹기는 아깝습니다. 공항에서 셔틀 운영되서 편합니다. 주변에는 식당하나 아주 멀리 떨어진 편의점 밖에 없어서 필요한 것은 미리 준비해야 합니다.

8/10 - 좋아요

Jason Cha 님, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편안한 숙박
공항접근성 좋음, DC다운타운 30~40분, 페어펙스 25분, 애난데일 25분로 렌트차량을 이용한다면 저렴한 가격으로 버지니아 북부 돌아다니는데 용이함. 그러나, 비슷한 가격대에 다운타운 접근성이 우수하고 지하철이 다니는 알링턴 크리스털시티 쪽 호텔들이 많이 있어서 경쟁력은 약간 떨어짐. 급히 호텔을 잡느라 예약했는데 시설이나 주변은 조용하고 깨끗해서 좋았음.

10/10 - 훌륭해요

Kayla Marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff
2024년 4월에 1박 숙박함

4/10 - 별로예요

Joshua

출장 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
The stay was adequate overall.
2024년 4월에 2박 숙박함
답변 제공: Patrick 님, 2024년 4월 22일
Thank you for taking the time to share your experience about your recent stay at The Sheraton Reston hotel. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations.Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider staying with us again in the future.Have a wonderful day!

2/10 - 너무 별로예요

Sherry

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

8/10 - 좋아요

Angela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel
2024년 4월에 1박 숙박함
답변 제공: Patrick 님, 2024년 4월 22일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day

4/10 - 별로예요

Joshua

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Facility was clean overall - no coffee before 6:30 am
2024년 4월에 3박 숙박함
답변 제공: Patrick 님, 2024년 4월 17일
Thank you for taking the time to share your experience about your recent stay at The Sheraton Reston Hotel. We sincerely appreciate your rating and we are sorry we were unable to meet and exceed your expectations.Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider staying with us again in the future.Have a wonderful day!

8/10 - 좋아요

Georgia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Patrick 님, 2024년 3월 23일
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our staff and hotel. We are very happy you had a wonderful stay. If there is anything else that we can do to perfect the rating for your stay just let us know.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Natalie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a beautiful hotel, clean and very well-designed. Would recommend!
2024년 3월에 1박 숙박함
답변 제공: Patrick 님, 2024년 3월 18일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Olena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved staying here. Rooms are new and clean. Friendly stuff. I was pleasantly surprised! Will definitely stay again.
2024년 3월에 1박 숙박함
답변 제공: Patrick 님, 2024년 3월 4일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Kristin

2024년 2월에 1박 숙박함
답변 제공: Patrick 님, 2024년 3월 23일
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. We do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

8/10 - 좋아요

Mohammad

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine except for breakfast which was really low quality with very few options.
2024년 2월에 1박 숙박함
답변 제공: Patrick 님, 2024년 2월 5일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We are disappointed to know that you were unhappy with Breakfast. Please know that we offer choices with our property for breakfast and we do our very best to make sure that guests are satisfied with their choices. Nevertheless, I would love if you contact me directly next time you have reservation with us and I will make sure to add the complimentary Breakfast for 2.Have a wonderful day!

10/10 - 훌륭해요

Sadiya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommend! It was so so clean! The driver, Nat, is so so lovely! The most kindest human being ever!
2024년 2월에 2박 숙박함
답변 제공: Patrick 님, 2024년 2월 5일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff Mr. Naut for providing you the service and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

simon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
.
2024년 1월에 2박 숙박함
답변 제공: Patrick 님, 2024년 1월 26일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day

10/10 - 훌륭해요

Biren

2023년 11월에 2박 숙박함
답변 제공: Patrick 님, 2024년 3월 23일
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

6/10 - 괜찮아요

Connie

2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 22일
Thank you for taking the time to reflect on your recent experience at Sheraton Reston. We sincerely apologize that the overall quality of your stay did not meet your expectations. We share your disappointment as it is our goal to not only meet, but to exceed our valued guests' expectations.We pride ourselves on our mindset of continuous improvement and as such, appreciate you allowing us to learn from and address the shortcomings you referenced. It will be our pleasure to have the opportunity to welcome you back in the future and hope to restore your trust in our hotel.Please feel free to contact me if you have any questions or concerns.

2/10 - 너무 별로예요

Connie

2024년 1월에 2박 숙박함
답변 제공: Patrick 님, 2024년 1월 22일
Thank you for taking the time to share your experience about your recent stay at the Sheraton Reston. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations. Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.

10/10 - 훌륭해요

Danielle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 19일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean and the staff friendly. It was a quiet area which was very nice.
2024년 1월에 2박 숙박함
답변 제공: Patrick 님, 2024년 1월 16일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Crystal 님, COLUMBIA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and quiet experience.
2023년 12월에 2박 숙박함
답변 제공: Patrick 님, 2024년 1월 8일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Deborah

2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2024년 1월 1일
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

2/10 - 너무 별로예요

Ben

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid
Never staying here again
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 25일
Thank you for taking a moment to share your experience at The Sheraton Reston. We truly regret the shortcomings you encountered as we commit to providing the finest personal service and facilities to our guests.Please know we have communicated this to our team, and we do hope we have the opportunity to welcome you to our hotel in the future so that we may restore your faith in our hotel.

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Patrick 님, 2023년 12월 22일
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day

6/10 - 괜찮아요

Devagharan

2023년 12월에 2박 숙박함
답변 제공: Patrick 님, 2023년 12월 20일
Thank you and how you had a wonderful stay.

10/10 - 훌륭해요

Mohan 님, Edison

2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 20일
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

2/10 - 너무 별로예요

Sandra

2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 31일
Thank you for taking the time to share your rating about your reservation at The Sheraton Reston. We sincerely appreciate your feedback and we are sorry it end up no show in the system.Our team is disappointed that we were not able to show our great service and Hotel overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider to stay with us in the future.Have a wonderful day!

10/10 - 훌륭해요

Al 님, Santa Rosa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Recently remodel, great atmosphere, staffing quietness, I just love this spot.
2023년 12월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 20일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Darla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Updated and comfortable
2023년 11월에 3박 숙박함
답변 제공: Patrick 님, 2023년 11월 30일
Greetings,Thank you for taking the time to provide us with such a wonderful rating about the hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 20일
Thank you for choosing Sheraton Reston. We hope to see you again in a near future.Have a wonderful day.

10/10 - 훌륭해요

Tammy

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Patrick 님, 2023년 11월 21일
Greetings,Thank you for taking the time to provide us with such a wonderful Rating about our hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This facility was clean, quiet, and enjoyable. Everyone was super friendly!
2023년 11월에 2박 숙박함
답변 제공: Patrick 님, 2023년 11월 20일
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel to stay. The shuttle bus takes you to the Reston town and the bus driver gave as guide which really helped us. Thank you for a wonderful stay.
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 11월 20일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Crystal

2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 12월 20일
Thank you for the wonderful rating. We hope to see you again in a near future.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had stayed in the property for two saturdays in a row and had a great experience both times. The first Saturday we had not a great experience with the Bar and Breakfast, but the second both were much better. The full breakfast was very nice with many tasty options and the attendant was always available and very helpful. An overall great experience this time.
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 11월 16일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

8/10 - 좋아요

Danielle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Patrick 님, 2023년 11월 14일
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

8/10 - 좋아요

Scott

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful Property with assume staff and quiet rooms that were well furnished. Our only problems were with the rather odd and confusing Bar and Breakfast Bar staff. It was hard to figure out what the set up was and the staff was not particularly good about explaining how they worked. Others also seemed to be confused at the experience. The menu was hand printed on a caulk board with limited choices. Another patron told us that we could custom order a sandwich which we did and it was tasty but one requested item was left out. They took the sandwich back and added the missing item without problem. Otherwise, it was a great place to stay. If I went back again, I would just opt to go out to breakfast.
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 11월 6일
We thank you for your feedback and are disheartened to learn that your experience was not up to Sheraton Reston you have come expect. We listen very closely to our guest’s feedback and take note of the incidences that occurred so we can ensure a warm and welcoming experience to all. We hope to have the opportunity to welcome you back to Sheraton Reston once again.Please do not hesitate to reach out to me directly should you find yourself back in the Reston area.Warmest Regards

10/10 - 훌륭해요

Discover

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
2023년 11월에 1박 숙박함
답변 제공: Patrick 님, 2023년 11월 6일
Greetings,Thank you for taking the time to provide us with such a wonderful rating about our hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

6/10 - 괜찮아요

Marc

2023년 10월에 4박 숙박함
답변 제공: Patrick 님, 2023년 11월 23일
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

4/10 - 별로예요

Heather

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Apathetic staff. Daily housekeeping service would not replace empty soap, remove coffee cups from the morning or refill coffee capsules for the number of people in the room. Restaurant awful food and expensive. Won’t be returning.
2023년 10월에 5박 숙박함
답변 제공: Patrick 님, 2023년 11월 1일
Thank you for taking the time to share your experience about your recent stay at The Sheraton Reston. We sincerely appreciate your feedback and we are sorry we were unable to meet and exceed your expectations.Our team is disappointed to know that you did not have a great experience overall. Please know that you are a valued guest and your satisfaction is paramount to our success.We strive to provide our guests with refreshing, enjoyable and memorable experiences.We hope you will consider staying with us again in the future.Have a wonderful day!

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Advertised 'free wifi' on Expedia. Hotel charges for Wifi.
2023년 10월에 2박 숙박함
답변 제공: Patrick 님, 2023년 10월 31일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our hotel. We are very happy you had a wonderful stay.We are disappointed to know that you were unhappy with the internet fee. Please know that it is standard for properties in our area to charge an internet fee, and we do our very best to make sure that all of our charges are fair and competitive with similar hotels in the area. Our Bonvoy members normally can enjoy the complimentary internet access. Nevertheless, I would love if you contact me directly next time you are in town and I will make sure to add the complimentary internet.Have a wonderful day!

10/10 - 훌륭해요

Harsh

Amazing property
2023년 10월에 2박 숙박함
답변 제공: Patrick 님, 2023년 10월 30일
Greetings,Thank you for taking the time to provide us with such a wonderful review about our staff and hotel. We are very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!

2/10 - 너무 별로예요

Matthew

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Patrick 님, 2023년 10월 29일
Thank younfor choosing Sheraton Reston.

10/10 - 훌륭해요

June

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very convenient location to airport and meeting venue. It was quiet and clean.
2023년 10월에 2박 숙박함
답변 제공: Patrick 님, 2023년 10월 23일
Greetings,Thank you for choosing the Sheraton Reston on your last visit to the Reston area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future.Have a wonderful day!

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and the room was clean. Food in their restaurant was surprisingly good and not crazy expensive.
2023년 10월에 1박 숙박함
답변 제공: Patrick 님, 2023년 10월 23일
Greetings,Thank you for taking the time to provide us with such a wonderful comment about our staff and hotel. I am very happy you had a wonderful stay.We do hope to see you again in a near future.Have a wonderful day!