조감도

그레코텔 럭스 미 화이트 팰리스 - 올 인클루시브 여행 후기

5 out of 5
그레코텔 럭스 미 화이트 팰리스 - 올 인클루시브
Kambos Pigis, Adelianos Kampos, Rethymno, Crete Island

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 101개 이용 후기 중 56개" "
평점 8 - 좋아요. 101개 이용 후기 중 30개" "
평점 6 - 괜찮아요. 101개 이용 후기 중 9개" "
평점 4 - 별로예요. 101개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 101개 이용 후기 중 3개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

8/10 - 좋아요

Esther

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es war schwierig für die Restaurants einen Tisch zu reservieren
2023년 10월에 4박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Esther, First of all, thank you for posting this review after your stay with us, and sharing feedback on what seems to have been an unpleasant experience at our hotel.We would like to inform you that we take your comments under careful consideration and we want you to know that our goal is the constant improvement on the points that each guest mentions. We warmly thank you for taking the time to give us your positive rate and we do hope to have the opportunity to host you again in the near future. Kind Regards, The White Palace Team

2/10 - 너무 별로예요

LEOPOLDO

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Leopoldo,All the team members and hotel's management thank you for taking the time to share your review of your recent stay to our resort.We always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests and we are glad when we equally receive sincere feedback from our guests. However, we were most disappointed to learn that you were not satisfied with every aspect of your experience.Above all, we hope you may reconsider your decision and allow us another opportunity to show our strong commitment to service excellence, whenever you travel back to Crete. Warmest Regards, The White Palace team

8/10 - 좋아요

Dana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the pool and white decor. Loved the many choices at the buffet. The rooms were nice. Things that could be improved: -towels available at the pool or beach -order pool/beach food by app on iPhone -usb outlets by the bed to charge iPhone Thanks!
2023년 9월에 4박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Dana,Your positive feedback about the Resort and Food is deeply appreciated.We would like to inform you that we take your comments under careful consideration and we want you to know that our goal is the constant improvement on the points that each guest mentions.We would love for you to visit us again, in the near future.Warm Regards,The White Palace Team

10/10 - 훌륭해요

Ben

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great facilities and exceptional food. Friendly service
2023년 9월에 7박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Ben, Thank you for your kind comment, for us it was a real pleasure that you stayed with us in our property! We are glad to know that your stay to our beautiful resort lived up to your expectations, highlighting the service provided by all staff. Thank you again for choosing Grecotel LUXME White Palace for your holidays. We would love for you to visit us again, in the near future.Warm Regards,The White Palace Team

8/10 - 좋아요

Sami

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Sami, We would like to warmly thank you for choosing our resort for your recent holiday in Crete. Your positive feedback about our Resort is deeply appreciated and we would be honored to welcoming you back in our lovely property. With Kind Regards, The White Palace Team

10/10 - 훌륭해요

Sonja Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 11박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Sonja Maria,Thank you very much for your 5 star rating! We are very happy that you had a great time with us! Looking forward to welcoming you back soon! Kind Regards,Grecotel LuxMe White Palace Team

6/10 - 괜찮아요

GUILLERMO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 3박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Guilermo,Thank you very much for taking the time to write your review for our hotel. We always look forward for the feedback from our valued guests to help us maintain and improve our product and services. We are really very sorry that we did not fully meet your expectations, so please accept our sincere apologies. We truly hope to give us the opportunity to welcome you again to our hotel or to another hotel of Grecotel Hotels & Resorts. Wishing you all the best, With kind regards, Grecotel LUXME White Palace Team

10/10 - 훌륭해요

Antonina

2023년 5월에 7박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Antoninna,Thank you very much for your 5 star rating! We are very happy that you had a great time with us! Looking forward to welcoming you back soon! Kind Regards,Grecotel LuxMe White Palace Team

10/10 - 훌륭해요

alain

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 5월 18일
Dear alain, Thank you for taking the time to submit a evaluation here in EXPEDIA regarding your recent stay at Grecotel LUXME White Palace.We look forward to welcoming you back in the near future. Warmest Regards,

10/10 - 훌륭해요

Jayne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful setting always kept clean, friendly and inviting staff who go above & beyond. Good facilities for younger children
2022년 10월에 1박 숙박함
답변 제공: The White Palace Team 님, 2022년 11월 1일
Dear Jayne ,We would like to warmly thank you for selecting our beautiful property for your family holiday and for investing the time to share your first hand experience on Expedia. It fills us with so much joy to read how much you enjoyed your stay with us at Grecotel LUXME White Palace and that we made a lasting impression with your first stay. Making our guest going back home delighted is our number one objective and there is no better satisfaction than reading that our teams succeed in this.We would be excited to have you with us again in the near future!Warmest Regards,

10/10 - 훌륭해요

Thorsten

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Geniale Alleinlage
2022년 10월에 7박 숙박함
답변 제공: The White Palace Team 님, 2022년 10월 31일
Dear Thorsten,We would like to warmly thank you for choosing our resort for your holiday and for taking the time to rate us on EXPEDIA.We hope to have the opportunity to host you again in the near future.Kind regards,

8/10 - 좋아요

Ana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was stunning Staff was excellent gracious
2022년 10월에 9박 숙박함
답변 제공: The White Palace Team 님, 2022년 10월 31일
Dear Ana,Thank you for your truly significant recognition.Your positive feedback about the Resort and our attentive staff, is deeply appreciated and has been communicated to all the members of our team, who are humbled by your kind comments.We would be honored to welcoming you back in our lovely property. Kind Regards,

8/10 - 좋아요

Haren

좋아요: 청결 상태, 직원 및 서비스
2022년 10월에 7박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Haren, Thank you for taking the time to submit a evaluation here in EXPEDIA regarding your recent stay at Grecotel LUXME White Palace.We look forward to welcoming you back in the near future. Warmest Regards,Grecotel LUXME White Palace Team

8/10 - 좋아요

Casey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 10월에 7박 숙박함
답변 제공: Grecotel LUXME White Palace Team 님, 2023년 11월 24일
Dear Casey ,We thank you very much for your excellent rating! We hope to have the chance to welcoming back again soon!

10/10 - 훌륭해요

Charmaine

2022년 9월에 6박 숙박함

8/10 - 좋아요

Zulfiqar

2022년 9월에 3박 숙박함

10/10 - 훌륭해요

Aldo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel, very clean with gentle and competent staff, from the reception to the restaurants to the pool attendants and specially to the Grecoland Staff, great to entertain uor children, and to the Chief Bartender Socratis, great person, competent with drinks. Special mention to his Negroni, the only excellent Negroni that I could ever have outside of Italy.
2022년 8월에 5박 숙박함
답변 제공: The White Palace Team 님, 2022년 9월 14일
Dear Aldo ,We would like to warmly thank you for selecting our beautiful resort for your recent holiday in Crete. Thank you for taking the time to write such an amazing account of your recent stay with us, here at Grecotel LUXME White Palace. It was such a pleasure to read and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel. wish to thank you in particular for your kind recognition of Socrates who looked after you so exceptionally - We assure you that we will share your feedback with him.We all look forward to having the opportunity to welcome you back again in the near futureWith Warm regards,

10/10 - 훌륭해요

Alai

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
très beau séjour, l'hôtel, la situation, le personnel tout était parfait.
2022년 8월에 10박 숙박함
답변 제공: The White Palace Team 님, 2022년 9월 1일
Dear Alai ,Thank you for your kind comment, for us it was a real pleasure that you stayed with us in our property!We are glad to know that your stay to our beautiful resort lived up to your expectations, highlighting the service provided by all staff.Thank you again for choosing Grecotel LUXME White Palace for your holidays. We would love for you to visit us again, in the near future.Warm Regards,The White Palace Team

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 8월에 9박 숙박함

10/10 - 훌륭해요

Expedia Relocation

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 8월에 7박 숙박함
답변 제공: The White Palace Team 님, 2022년 9월 1일
Dear guests,We would like to warmly thank you for choosing our resort for your recent holiday in Crete. Your positive feedback about our Resort is deeply appreciated and we would be honored to welcoming you back in our lovely property.With Kind Regards,The White Palace Team

10/10 - 훌륭해요

Andrew

2022년 8월에 1박 숙박함

10/10 - 훌륭해요

Christin Danielle 님, Floral Park

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a beautiful resort and great for families! Every restaurant was delicious and all staff were kind and attentive! Can’t wait to go back!
2022년 7월에 8박 숙박함
답변 제공: The White Palace Team 님, 2022년 7월 27일
Dear Mrs. Danielle , We would like to warmly thank you for choosing our resort for your holiday and for taking the time to share your first hand experience on Expedia. We are more than delighted to hear that you enjoyed your stay to our hotel and all our restaurants. But we were more than happy when you mentioned about our staff and their attentive attitude, which we’ve already passed to all members of staff. We would be excited to have you with us again in the near future! Warmest Regards,

10/10 - 훌륭해요

Kristin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great from the food to the service.
2022년 7월에 5박 숙박함
답변 제공: The White Palace Team 님, 2022년 8월 6일
Dear Kristin , Thank you very much for taking the time to share your positive review for our beautiful hotel. For us it is a real pleasure that you have selected our property for your vacations! We are glad to know that the service provided by our team lived up to your expectations . We hope to have the opportunity of hosting you again in the near future. Kind Regards, The White Palace team.

10/10 - 훌륭해요

laura Fay

2019년 8월에 6박 숙박함

10/10 - 훌륭해요

Trond

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastisk opphold
Fantastisk opphold i 10dgr med all inclusive, dvs regningen hadde ikke økt noe når vi sjekket ut og vi hadde flaske med vin til maten hver dag, øl og drinker. Veldig god mat både i bufeet til frokost, lunsj og middag og 4 a la carte restauranten med meget god mat. Betjening var vennlige og uformelle selv om service var på topp hele tiden fra absolutt alle. Litt fullt ved bassengene og håndklekrigen var ganske synlig, men med swim in rom med egne solstoler mot havet så gjorde dette ikke noe for oss. Vi har aldri kost oss så mye på ferie. Ligger litt avsides til så leiebil anbefales selv om taxi var rimelig. Anbefales
2022년 6월에 10박 숙박함
답변 제공: The White Palace Team 님, 2022년 6월 29일
Dear Mr. Trond, Thank you for your kind comment, for us it was a real pleasure that you stayed with us in our property! We were thrilled to know you enjoyed the food in all our restaurants and our services . Our team really do take the greatest pride in delivering the very best experience for our guests - We will have pleasure in sharing your feedback with them. We hope to have the opportunity to host you again in the near future. Kind regards, The White Palace team.

6/10 - 괜찮아요

Ben

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our first and last all inclusive holiday. We booked for a no fuss vacation for guarenteed sun hoping for a relaxing break with good food and good service. The other reveiws lead us to this hotel. This food was very basic only the fine dining and the italian were good but most of the options were sold out if you book a table later than 2000hrs. The asian, greek and buffet were terrible, the greek was embarrassing considering the location. You need to download the app and pre book your nights in the restaurants before arrival as we found 4 of our 7 nights were completely booked and were forced to eat the buffet. When eating you are mostly forgotten so are always needing to get the attention of the servers to ask for a drink. Drinks at the pool are slow and served in paper cups and the cocktails are some of the worst ive ever tasted. The gym us very basic and can still only have 4 people in. Lastly you need to wake uo at 0700hrs as all the sunbeds around the main pool are claimed by 0800hrs and sometimes the guests dont show up to use them for severals hours. We kept an eye of several empty sun beds with towels on and they remained empty until 1300hrs but every time someone mentioned to a pool attendant they would move the belongings. The shower in our room was like a trickle of water meaning we needed to spend so much more time to get the salt and sa d off us. The room was ok nothing special. The whole experience has put us off visiting Greece in the future.
2022년 6월에 7박 숙박함
답변 제공: The White Palace Team 님, 2022년 6월 15일
Dear Ben, First of all, thank you for posting this review shortly after your recent stay with us, and sharing feedback on what seems to have been an unpleasant experience at our hotel. Please accept our apologies for any inconvenience caused and regarding the points that you are highlighting in your review. We would like to inform you that we take your comments under careful consideration and we want you to know that our goal is the constant improvement on the points that each guest mentions. We are truly sorry to read that overall your stay with us did not meet your expectations. Above all, we hope you may reconsider your decision and allow us another opportunity to show our strong commitment to service excellence, whenever you travel back to Crete. Warmest Regards, The White Palace team

10/10 - 훌륭해요

Francis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Ein gutes Hotel und das Personal sehr freundlich 👍
2022년 5월에 5박 숙박함
답변 제공: The White Palace Team 님, 2022년 5월 17일
Dear Guests , We would like to warmly thank you for your kind comments regarding our hotel and our staff . Here in Grecotel LUXME White Palace we always strive to keep our guests pleased , as our main asset is the sincere and warm hospitality. We do hope to have the opportunity of hosting you again to our beautiful resort in the near future. Kind regards, The White Palace Team

10/10 - 훌륭해요

Nikesh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice for a peaceful relaxing break to sit and do nothing! Large pool area to relax and beach option too Good choice of restaurants & food Staff are friendly and helpful
2022년 5월에 4박 숙박함
답변 제공: The White Palace Team 님, 2022년 5월 11일
Dear Guest, We would like to warmly thank you for selected our beautiful resort for your holidays and for taking the time to share our overall experience. We are more than delighted to hear that you have enjoyed our services and facilities. Here, in Grecotel LUXME White Palace we always strive to keep our guests pleased, as our main asset , is the sincere and warm hospitality , so your kind words for our staff, really strengthen our efforts to continue providing the highest level of services. We do hope to have the opportunity of hosting you again in the near future. Warmest Regards, The White Palace Team.

10/10 - 훌륭해요

Charles-Henri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 4월에 7박 숙박함

10/10 - 훌륭해요

Rebekah Angelique Desiree

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is truly amazing. The pictures do not do it justice! The taxi driver, manager and front of house staff, were very helpful and welcoming. I really had an amazing experience. The room was very clean and spacious. Staff were very helpful and friendly. There was a good variety of food options, which looked and tasted great! The only negative was that the private bungalow pool was dirty however the main pool area was lovely. Overall, I highly recommend this hotel.
2022년 3월에 2박 숙박함
답변 제공: The White Palace Team 님, 2022년 5월 2일
Dear Mrs. Desiree , We would like to warmly thank you for taking the time to share your overall impression for our beautiful resort. Here, in Grecotel LUXME White Palace we always strive to keep our guests pleased, as our main asset , is the sincere and warm hospitality , so your positive feedback really strengthen our efforts to continue providing the highest level of services. We are more than delighted to hear that you have enjoyed our services and facilities. We do hope to have the opportunity of hosting you again in the near future. Warmest Regards, The White Palace Team.

8/10 - 좋아요

Saranda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Supertolles Hotel und sehr guter Service
2022년 4월에 7박 숙박함
답변 제공: The White Palace Team 님, 2022년 5월 11일
Dear Guests, First of all we would like to warmly thank you for selecting our beautiful resort for your holidays. We are more than delighted to hear that you liked our hotel and that you have enjoyed our services. We do hope to have the opportunity of hosting you again in the near future. Warmest Regards, The White Palace Team.

8/10 - 좋아요

Susan

좋아요: 청결 상태, 직원 및 서비스
2022년 4월에 9박 숙박함

8/10 - 좋아요

Zaneta

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a very nice resort with heated swimming pool, a huge variety of food and excellent service. The facilities and rooms were nice and clean. The kids club is for children of four years and up and it is situated at the very end of the hotel. It was very windy during our stay, so we could not enjoy the beach much. The beach is very small. It was a nice and relaxing stay overall.
2022년 4월에 6박 숙박함
답변 제공: Emmanouil Rokkas 님, 2022년 4월 18일
Dear Guests, We would like to warmly thank you for taking the time to share your overall impression for our beautiful resort. Here, in Grecotel LUXME White Palace we always strive to keep our guests pleased, as our main asset , is the sincere and warm hospitality , so your positive feedback really strengthen our efforts to continue providing the highest level of services. We do hope to have the opportunity of hosting you again in the near future. Warmest Regards, The White Palace Team.

10/10 - 훌륭해요

lisa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 4박 숙박함
답변 제공: Emmanouil Rokkas 님, 2021년 11월 2일
Dear Guests , We would like to warmly thank you for taking the time to give us your positive rate . We do hope to have the ooportunity to host you again in the near future. Kind Regards, The White Palace Team

10/10 - 훌륭해요

Jayne

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful complex and stunning views of the ocean. Staff extremely courteous and brilliant with the kids. Will defo be going back!
2021년 10월에 7박 숙박함
답변 제공: Emmanouil Rokkas 님, 2021년 10월 26일
Dear Guests, We would like to warmly thank you for taking the time sharing your overall impressions for our hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words for our staff, really strengthen our efforts in order to continue providing the highest level of services. It will be our pleasure to host you again in the near future. We wish you a great winter. Kind Regards, The White Palace Team

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was phenomenal and the food was very very good.
2021년 9월에 6박 숙박함
답변 제공: Emmanouil Rokkas 님, 2021년 10월 26일
Dear Guests, We would like to warmly thank you for taking the time sharing your overall impressions for our hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words for our staff and the quality of the food, really strengthen our efforts in order to continue providing the highest level of services. We do hope to have the opportunity to host you again in the near future. We wish you a great winter. Kind Regards, The White Palace Team

10/10 - 훌륭해요

Anne Louise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing - definitely recommend 100%.
This hotel was fabulous in every way and the all inclusive package really is all inclusive, with no limitations on which drinks / restaurants are included etc. We were a family of 4 with our 2 children aged 19 & 16 - we all absolutely loved the whole experience. The best holiday we have had in the last 10 years.
2021년 8월에 6박 숙박함
답변 제공: Charalabos Gialitakis 님, 2021년 9월 1일
Dear Guests, We would like to warmly thank you for your kind words and your positive feedback regarding your overall impression for our beautiful hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words really strengthen our efforts in order to continue providing the highest level of services. We do hope to have the opportunity to host you again in the near future. Warmest regards, The White Palace team.

10/10 - 훌륭해요

Troy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely fantastic - even with a family
Grecotel was absolutely amazing and exceeded our wildest dreams - the air con could have been a couple of degrees cooler - but oh well 😂
2021년 8월에 7박 숙박함
답변 제공: Charalabos Gialitakis 님, 2021년 9월 1일
Dear Guests, We would like to warmly thank you for your kind words and your positive feedback regarding your overall impression for our beautiful hotel. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words really strengthen our efforts in order to continue providing the highest level of services. We take into consideration your comment for the air condition and we will try to improve it. We do hope to have the opportunity to host you again in the near future. Warmest regards, The White Palace team.

10/10 - 훌륭해요

Mike

2021년 8월에 7박 숙박함

6/10 - 괜찮아요

Amanda

별로예요: 숙박 시설 상태 및 시설
2021년 8월에 2박 숙박함

8/10 - 좋아요

Marcio

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bonito mas ordinário!
Em geral a experiência foi agradável. As instalações e os funcionários são bastante simpáticos e sempre dispostos a ajudar. Alguns pontos, contudo, merecem alguns comentários. Começando pela área da piscina, o número de cadeiras de piscina e guarda-sóis é extremamente menor do que o número de hóspedes, causando assim um grande conflito para conseguir as mesmas. Às 6 da manhã as cadeiras já estão quase todas tomadas. O hotel tem um aviso sobre a reserva de cadeiras e diz que no máximo 30 min sem a presença de ninguém seria tolerado, mas ainda assim esse sistema causa constrangimento a quem usa e insatisfação a outros. Pelo valor da diária ter uma cadeira de piscina e um guarda-sol é o mínimo esperado. Segunda observação, restaurantes. Todos os restaurantes necessitam de reserva que só pode ser feita após o seu check in no hotel, nao se espante a não encontrar nenhuma opção de reserva quando for fazer as suas, o sistema do hotel é horrível e sim pode ser que vc nao tenha oportunidade de visitar nenhum dos restaurantes na sua estadia, presenciei muitas pessoas com 3 ou 4 noites indo a recepção para reclamar disso. Terceiro ponto, o desperdício de água mineral e a quantidade de garrafas plásticas é inacreditável, como tudo está incluído na diárias nao é dificil de achar garrafas fechadas jogadas. Ligado a isso, a quantidade de luvas plásticas usadas no restaurante principal como prevenção do COVID é outro absurdo. Dica, fique longe do restaurante WHITE, horrível!
2021년 8월에 7박 숙박함
답변 제공: Charalabos Gialitakis 님, 2021년 8월 16일
Dear Guest, Greetings from Grecotel LuxMe White Palace! We would like to thank you for choosing our resort for your vacation and for taking the time to post a review about us. Additionally, we are thankful for your kind words regarding our staff and hotel. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our services. We apologise for the inconveniences occurred to you during your stay. Improvements of services and infrastructure are in progress for our guests to have enjoyable and carefree holidays in our resort. In restaurants the desire to dine at a certain time many customers, it is natural that there is no availability. Regarding plastic water, due to the Pandemic we do not use water coolers but for safety the plastics Botles we recycle. WHITE restaurant has the best reviews from all our customers, we are sorry that you did not like its flavors. We hope you will give us the opportunity to welcome you back in the future! Kind regards, Charalabos Gialitakis Hotel Manager​

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food and staff were all excellent, my children felt safe walking around the site without us have in to be with them all the time
2021년 8월에 7박 숙박함
답변 제공: Charalabos Gialitakis 님, 2021년 8월 16일
Dear Guest, First of all we would like to warmly thank you for your time in sharing your overall impressions by writing this review. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your nice words for our staff, really strengthen our efforts in order to continue providing the highest level of services. We once again thank you for selecting our resort for your holidays and we do hope to have the opportunity to host you again in the near future. Kind Regards, Charalabos Gialitakis General Manager

10/10 - 훌륭해요

Georges

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parfait
Parfait
2021년 8월에 3박 숙박함
답변 제공: Charalabos Gialitakis 님, 2021년 8월 16일
Dear Guest , Thank you for selecting our resort for your vacations. Here in Grecotel LUXME White Palace, we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying to accommodate all guests’ requests, so your positive feedback, really strengthen our efforts in order to continue providing the highest level of services. We do hope to have the opportunity to host you again in the near future. Kind Regards, Charalabos Gialitakis

4/10 - 별로예요

Marjorie

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
GRANDE DECEPTION PAS A LA HAUTEUR
Nous avions réservé une White suite family et demandé avant notre arrivée le tarif pour une Family pool. Evidemment lors de notre arrivée on nous invente un tarif deux fois moins cher que demandé une semaine avant. nous refusons car la disposition de la chambre n'est pas pensée pour les familles. Les chambres sont mal refaites et les photos du site très bien prises. Franchement pas la réalité. De vulgaires balcons avec deux chaises qui font très usine! le personnel est inefficace excepté les femmes de ménage. Tout est baclé, lent et sans charme. Il faut se réveiller aux aurores pour obtenir un poolbed ou transat au bord de la piscine. Le sauveteur passe son temps caché derrière son pupitre avec son téléphone au lieu de surveiller et faire son job. Les ppol attendant sont toujours cachées au bar pour éviter de servir les clients. une honte! J'envoie un mail au GM de l'hôtel pour lui faire part de notre mécontentement. Une réponse mais aucun geste de sa part. Il est inefficace comme son personnel. Tous les restaurants sont soit-disant tous complets lors de l'arrivée pendant une semaine. Ayant gueulé nous avions comme par hasard obtenu une table à l'italien le lendemain. Sinon buffet et deux fois dans le séjour eu le droit et l'honneur de manger au grec et à l'asiatique. Le white restaurant est refusé aux familles : chose qui n'est mentionné nul part et dont ils font la publicité sur les réseaux sociaux. Scandaleux et mensongé
2021년 7월에 7박 숙박함
답변 제공: Emmanouil Rokkas 님, 2021년 9월 1일
Dear guests, Thank you for taking the time to share your overall impression for your stay in our hotel. We are regret to hear that we didn't manage to exceed your expectations.We totally respect your opinion and we take into consideration your negative comments as we believe that could help us to improve in every level. Nevertheless, at this point allow us to allow us to express our opposition to your comments regarding our hotel staff as here in Grecotel LUX ME White Palace we always strive to keep our guests pleased since our main asset is the sincere, warm hospitality trying hard to accommodate all guests’ requests.This is the reason why we daily receive plenty of positive comments. We do hope though to have the opportunity to host you again in the near future and give us a second chance that will exceed your exceed your expectations. Kind Regards,

8/10 - 좋아요

Toby

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Excellent service
Service absolutely fantastic. Communal areas were excellent. Room was a little more tired than expected and some small things like the lack of snacks in the room did not feel 5 star. Overall we were very happy with our stay.
2021년 6월에 6박 숙박함
답변 제공: Charalabos Gialitakis 님, 2021년 7월 5일
Dear guest, Thank you for choosing Grecotel LuxMe White Palace for your holiday and for having taken the time to post your review. We are really glad to read that you had an beautiful experience at our hotel Thank you very much for your comments! We are looking forward to welcome you back to our hotel . Kind regards, Charalabos Gialitakis Guest Services Manager

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was amazing. We had our honeymoon and the staff was always polite and helpful. The gym is equipped in a good way and the trainer George is very professioal and friendly. Mani from the Animateurs was always there for some games and fun. The whole teqm from reception to pool attendees and servers are outstanding. The room was perfect and clean. We enjoyed our atay and will come back for sure. Big thanks to everyone to make our trip to Greece very special
2021년 6월에 13박 숙박함
답변 제공: Charalabos Gialitakis 님, 2021년 7월 4일
Dear Guest, We would like to thank you for taking the time to let us know about your experience in Grecotel LUXME White Palace. We would like to thank you for choosing our hotel for your holidays and we do hope to have the chance to welcome you again in our property! Yours faithfully, Charalabos Gialitakis Hotel General Manager

10/10 - 훌륭해요

Bruno

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing all inclusive! Very good food and service!
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service and fabulous food. It was a shame several of the bars and restaurants were already closed for the season however, despite the hotel being quite full.
2019년 10월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 10월에 7박 숙박함

10/10 - 훌륭해요

Isa 님, Paradou

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Magnifique hôtel avec personnel charmant, pratique le sur booking, première nuit dans une autre chambre, heureusement ils savent se rattraper
2019년 10월에 7박 숙박함