아파트, 침실 2개 | 전용 주방 | 냉장고, 전자레인지, 커피/티 메이커

노스윈즈 호텔 레벨스톡 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 350개" "
평점 8 - 좋아요. 1009개 이용 후기 중 410개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 145개" "
평점 4 - 별로예요. 1009개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 37개" "

8.0/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Lindsay

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the seamless checkin and check out! Super comfy beds and pillows! Dove products to shower with which is great!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

joseph

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The advance check-in was a nice option and the room was large.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Doug

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was clean, the area around the hotel was quiet. It had adequate parking. Quite enjoyed our stay.
2024년 3월에 3박 숙박함

4/10 - 별로예요

Justin

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My room was spacious, but that's about it for the good. My bed was lopsided. The bedding did not smell fresh. There was no one at the counter to report issues to after 6pm. I was not at my room before 6pm, I couldn't check out, get a refund, and go somewhere else. I was stuck with the room, felt like it was a cash grab trap. I do not intend to say it was filthy, or that the sheets were slept on and unwashed. Rather the state of cleanliness was below standard (found an arrow root cookie under the chair, and the sheets smelled like they were washed with just water. I will definitely not be staying here again, there are far better options in the area.
2024년 3월에 2박 숙박함

6/10 - 괜찮아요

Yauheni 님, Fort McMurray

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Janice

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

Paul 님, Oro Medonte

좋아요: 청결 상태
Basic service. Not close to downtown. Overall good value if just looking for a clean place to sleep.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Amielle

연인과의 여행, 반려동물 동반 여행
Good location
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
LIKE Staff were fantastic Room was terrific and I loved the pillows on my bed It was close to the Rider Express bus stop. Restaurants close by. In the hub of the river walking tracks.so I did walk everywhere. A short walk to down town and museums, groceries and commercial shops. Local shuttle bus stop out front and a short walk for the ski resort. DIDNT LIKE:- Couldn’t turn the heating down over night. Some guests were noisy at night in the car parking area
2024년 3월에 3박 숙박함

4/10 - 별로예요

Carleigh

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I’ll start by saying that the price point was good but everything else was awful. The floors were covered with hair and what appeared to be crumbs. The heat/air conditioners are incredibly loud and the train that passes every two hours kept us awake all night. I could have survived the noise, but in combination with how dirty the room was I will never recommend this place to anyone, even at the affordable price.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

christopher

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very loud heater. Not good if you like to sleep. No breakfast as advertised. Other than this it’s fine but overpriced.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good no ice machine thou
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Thomas

별로예요: 숙박 시설 상태 및 시설
Price was good room was medically clean and shower head is falling off wall not enough hot water in the afternoon
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Shun

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Live their attention to details, like the boots drier in the room. Super friendly staff...
2024년 2월에 1박 숙박함
답변 제공: Haley | Guest Services Supervisor 님, 2024년 3월 6일
Thank you so much for your kind words and positive feedback! We're delighted to hear that you appreciated the attention to detail, such as the boots drier in your room. Providing those little conveniences is our way of ensuring that your stay is as comfortable and enjoyable as possible.Our team is thrilled to know that their friendliness made a positive impact on your experience. We believe that exceptional service and a warm atmosphere are crucial elements of a memorable stay, and we're glad to hear that we succeeded in creating that for you.Your feedback means a lot to us, and it serves as motivation for our staff to continue delivering outstanding service. If your travels bring you back to our area, we would be honored to welcome you again. If there's anything specific you loved about your stay, please feel free to share it with us. We appreciate your choosing Northwinds Hotel in Revelstoke!

4/10 - 별로예요

Sarah

별로예요: 숙박 시설 상태 및 시설
No hot water between 4:30/5 to 7pm, after a day of skiing it’s hard to warm up. no restocking of coffee or tea or cups or toilet paper. Hot tub was broken.
2024년 2월에 3박 숙박함
답변 제공: Haley | Guest Services Supervisor 님, 2024년 3월 6일
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your concerns regarding the lack of hot water during specific hours, the issues with restocking amenities, and the broken hot tub are certainly not reflective of the high standards we aim to uphold.Please know that we take your feedback seriously, and we are actively addressing these issues with our team. We understand the importance of a reliable hot water supply, especially after a day of skiing, and we are working to ensure that this matter is resolved promptly.We appreciate your understanding and patience in this matter. We will be undergoing renovations this spring and would love a second chance to offer you a better experience once those have been completed. Thank you for bringing these issues to our attention and have a great day!

10/10 - 훌륭해요

jake

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Sarah

2024년 2월에 1박 숙박함

4/10 - 별로예요

Scott

단체 여행
별로예요: 숙박 시설 상태 및 시설
Neither the inside or outside hot tub was working and no breakfast is available any longer. The new owners are clearly running the old Days Inn down without putting any more money into it. Used to go there every year - not returning in the future.
2024년 2월에 4박 숙박함
답변 제공: Haley 님, 2024년 2월 28일
Thank you so much for your feedback! Although we are experiencing changes due to new ownership we want to assure you that we take all guest feedback into account. We want to apologize for the lack of hot tubs and breakfast. We will be undergoing renovations this spring and we hope you will give us another opportunity to change your experience once these upgrades have been completed.

4/10 - 별로예요

brad

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed for 2 nights and 3 days our room was never cleaned, garbages were never emptied no fresh towels garbage out side the hotel, hot tub was not working and stink bugs in the room
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Alenka

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
dirty
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Assunta

가족 여행
별로예요: 숙박 시설 상태 및 시설
It was just ok for the 2 nights that we stayed. One can notice that the property needs upgrading. The room smelled mildewey and the toilet wobbled when sat upon.
2024년 2월에 2박 숙박함
답변 제공: Haley | Guest Services Supervisor 님, 2024년 3월 6일
Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconveniences you experienced during your recent stay. We sincerely apologize for the issues with the room, including the mildew smell and the unstable toilet. Your comments have been brought to the attention of our maintenance team, and we are working diligently to address these concerns and make the necessary upgrades to enhance our guests' experience.We understand the importance of a comfortable and enjoyable stay, and we are committed to taking corrective measures to ensure that future guests do not encounter similar issues. Please know that your feedback is invaluable to us, and we genuinely appreciate your input.We would love to welcome you back to our property following renovations that we will be undergoing this spring. We would love another chance to offer you a more positive experience once the upgrades have been completed.

8/10 - 좋아요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
E
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

ALFRED ARCHIE

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

kris

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Hopefully they get more staff soon!
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

keith

2024년 2월에 5박 숙박함

8/10 - 좋아요

Kendra

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Wes

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the option of online check-in and check out. As I arrived late and left early. The room was clean and quiet and the bed was comfortable.
2024년 2월에 1박 숙박함
답변 제공: Haley 님, 2024년 2월 15일
Thank you for your glowing review! We're delighted to hear that our online check-in and check-out option made your stay more convenient, especially considering your late arrival and early departure. It's great to know that you found your room clean, quiet, and the bed comfortable, allowing you to rest well during your time with us. Providing a seamless and comfortable experience for our guests is always our top priority, and we're thrilled that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

Bing Lin

좋아요: 청결 상태, 직원 및 서비스
Good and convenient
2024년 2월에 1박 숙박함

2/10 - 너무 별로예요

Bence

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property charged me $150 for leaving garbage in the room. Sink never worked and hot water went out. They stole my security deposit because there was food left in the fridge. I left an 80 dollar brand new blender for them to keep as well just to be nice and then this is how they treated me.
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Zakary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Highly recommend staying here whenever you can
2024년 1월에 1박 숙박함
답변 제공: Haley 님, 2024년 2월 8일
Thank you so much for your kind words! We hope to welcoming you again soon

10/10 - 훌륭해요

Halliday 님, Kelowna

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great value for a clean, convenient stay.
2024년 1월에 1박 숙박함
답변 제공: Haley 님, 2024년 2월 8일
Thank you for your positive response! We hope to see you again soon.

8/10 - 좋아요

William 님, Federal Way

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Nicole

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has gone downhill. Their hottub is closed and will not be open until this summer. There was no hot water in the rooms, we couldnt have a hot shower - no matter what time it was at. We checked out early in the morning and there was no hot water at 6 am. There was no room cleaning while there. We had to go get our own towels, coffee, and anything else we needed. We had to take out our own garbages. Worst hotel experience, we stayed at days inn for the last 15 years and now that its new ownership and under Northwinds, the hotel has gone downwards. We will never stay here again.
2024년 1월에 4박 숙박함
답변 제공: Haley 님, 2024년 2월 8일
Thank you so much for your feedback! Unfortunately, when we bought the property from Days Inn the hot tubs were not in working order. We are hopeful that they will be available soon, but do not have a set date. We want to apologize that you did not have hot water during your stay. Our maintenance team has resolved the issue since your stay and we thank you for bringing it to our attention. On our confirmation email it is stated that we do not offer a stay over service. However our front desk team is happy to bring up extra towels, coffee, and other amenities if and when you require them. Our renovations will occur this spring and we will operational again in 6-7 months! Once complete we would love another opportunity to give you a better experience.

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Dylan

단체 여행
별로예요: 청결 상태, 직원 및 서비스
No daily room service No hot tub No discount for no hot tub No front counter after 10 pm
2024년 1월에 4박 숙박함
답변 제공: Haley 님, 2024년 2월 15일
Thank you for sharing your feedback with us. We appreciate hearing about your experience, and we apologize for any inconvenience caused by the absence of daily room service, the lack of a hot tub, and the limited front desk availability after 10 pm. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services and amenities to better meet the needs of our guests. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 - 좋아요

Petra

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Queen suite is a good and roomy option for if you want three beds in the same room. Shower was nice and warm. Good communication about the shovelling of the parking lot, although a bit of salt would've helped the slipperiness in the morning. The hallways and room smelled like old cigarette smoke, and there was a lot of noise in the hallways from other guests.
2024년 1월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 1월 18일
We appreciate your feedback and we are so glad you enjoyed the room! For any noise/smoke concerns in the hotel we encourage you to call our front desk. We hope to welcome you back soon!

4/10 - 별로예요

Adrian

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Very disappointed there is not hot tubs. I have been staying at that hotel for years and always hot tubs. This is why we stay there good location nice parking lot and hot tubs. Let me know what you can do to help me with this issue. Thank you
2024년 1월에 2박 숙박함
답변 제공: Guest Services 님, 2024년 1월 18일
Unfortunately, when we acquired the property the hot tubs were not in working order. Our maintenance team is working diligently to resolve this issue as quickly as possible! We apologize for the inconvenience.

6/10 - 괜찮아요

Marilynn

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Hot water was out for hours. Garbage cans were tiny. Lots of hanging space for gear after a day of skiing
2024년 1월에 2박 숙박함
답변 제공: Haley 님, 2024년 2월 8일
Thank you so much for your feedback and we would love to acknowledge your concerns. Unfortunately, the building is very old and we are working with an outdated boiler for the hot water. Our maintenance team has since resolved the issue. We ask that guests leave garbage outside the rooms in the morning and housekeeping will pick it up for you.

8/10 - 좋아요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The suite was spacious, separate sitting room and bedroom. We found for the price very good value.
2023년 12월에 1박 숙박함
답변 제공: Haley 님, 2024년 2월 8일
We appreciate your positive feedback and are so glad you enjoyed your stay! We hope to welcome you again in the future.

10/10 - 훌륭해요

Jacqueline C

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas Vacation
Had a comfortable stay, hopefully the hot tub will be available for use on our next trip. Love that they’re pet friendly, not too many place with reasonable prices had any rooms that allowed pets.
2023년 12월에 1박 숙박함
답변 제공: Haley 님, 2024년 2월 8일
Thank you so much for your feedback!Unfortunately, our hot tubs have been under maintenance since we took over the property back in November. We hope they will be up and running soon. We are so glad we were able to accommodate you and your dog!

4/10 - 별로예요

Amanda

별로예요: 숙박 시설 상태 및 시설
I paid $120 for a $69 dollar room. It was alright, until I realized there were no bath towels, no room phone, and the bathtub/shower had been modified to shower only. I’m not sure if the toilet is sealed, every time I used it I thought it was going to go through the floor. It was an 8 hour drive and I was sick. I got to the hotel, nobody told me about the bathroom, I would have requested a working tub. While I was showering , I asked my kid to call the front desk while I was in the shower and she said there was no phone. I tried to check out in person about 1030am, but there was no front desk person and there were two people already waiting. I didn’t have time.
2023년 12월에 4박 숙박함
답변 제공: Haley 님, 2024년 2월 15일
Thank you for sharing your experience with us. We apologize for the inconvenience and frustration you encountered during your stay. It's disappointing to hear that you encountered issues with the room amenities and the lack of communication regarding the bathroom setup. We strive to provide comfortable and well-equipped accommodations for all our guests, and we regret that we fell short in meeting your expectations on this occasion.Your feedback regarding the missing bath towels, lack of room phone, and the modified bathtub/shower setup is concerning, and we will address these issues with our team to ensure that similar situations are avoided in the future. Additionally, we apologize for the inconvenience caused by the absence of a front desk person during your check-out time.We truly value your feedback, and we appreciate you bringing these matters to our attention. Please know that your experience does not reflect the high standards we aim to uphold. We hope to have the opportunity to make it right and regain your trust during any future visits. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly.

10/10 - 훌륭해요

Sean

2023년 12월에 1박 숙박함
답변 제공: Ronit 님, 2024년 1월 28일
Dear Sean,Thank you for your review.We look forward to welcoming you back at Northwinds Revelstoke.

10/10 - 훌륭해요

Sharon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Ronit 님, 2024년 1월 28일
Dear Sharon,Thank you for your review.We look forward to welcoming you back at Northwinds Revelstoke.

8/10 - 좋아요

fayfamily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was clean and quiet. Not on the highway so no street noise. A great stop over place while travelling.
2023년 12월에 1박 숙박함
답변 제공: Ronit 님, 2023년 12월 26일
Dear Ms. Fay,Greetings from Northwinds by Basecamp!Thank you so much for taking out time to share your positive experience with us. We are thrilled to hear that you found Northwinds to be excellent value and a comfortable stop during your road trip. Your kind words about the cleanliness and quiet room mean a lot to us. We appreciate your feedback and hope to welcome you back on your future travels.Best Regards,Ronit SharmaRegional General ManagerBasecamp Resorts Revelstoke

10/10 - 훌륭해요

Robbie

2023년 12월에 1박 숙박함
답변 제공: Ronit 님, 2024년 1월 28일
Dear Robbie,Thank you for your review.We look forward to welcoming you back at Northwinds Revelstoke.

10/10 - 훌륭해요

Thomas

2023년 12월에 1박 숙박함
답변 제공: Ronit 님, 2023년 12월 25일
Dear Thomas,Thank you for your feedback!We appreciate your review and are delighted you had a positive experience. If you have any further suggestions or comments, please feel free to share.We look forward to hosting you again in the future.Best Regards,Ronit SharmaRegional General ManagerBasecamp Resorts Revelstoke

10/10 - 훌륭해요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I found the bed to be too soft but that is due to my injuries
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in was smooth and the place was very clean.
2023년 12월에 1박 숙박함
답변 제공: Ronit 님, 2023년 12월 25일
Dear Sir/Ma'am,Thank you for your feedback!We appreciate your kind words and are delighted you had a positive experience. We are delighted to know that the check-in was smooth and you found accommodation very clean.We look forward to hosting you again in the future.Best Regards,Ronit SharmaRegional General ManagerBasecamp Resorts Revelstoke

8/10 - 좋아요

David

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I didn’t like was that the cleaning staff did not put any bath towels in the room and I didn’t notice until I got out of the shower.
2023년 12월에 1박 숙박함
답변 제공: Ronit 님, 2023년 12월 25일
Dear David,Greetings from Northwinds by Basecamp!Please accept our sincerest apology for the oversight regarding the bath towels during your stay. This is not the level of service that we strive to provide, and I deeply regret any inconvenience this may have caused during your stay.We appreciate your feedback and have address this issue promptly to ensure it does not recur.Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards,Ronit SharmaRegional General ManagerBasecamp Resorts

2/10 - 너무 별로예요

Barry

별로예요: 청결 상태, 숙박 시설 상태 및 시설
- No hot tub's where working. - No continental breakfast. - No room service for 3 night stay.
2023년 12월에 3박 숙박함