스탠다드 더블룸 또는 트윈룸 | 책상, 암막 커튼, 무료 WiFi, 침대 시트

스톰 호텔 바이 케아호텔 여행 후기

3 out of 5
스톰 호텔 바이 케아호텔
Thorunnartun 4, Reykjavik

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 627개" "
평점 8 - 좋아요. 1001개 이용 후기 중 306개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 42개" "
평점 4 - 별로예요. 1001개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 9개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Sangyop

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 3박 숙박함
답변 제공: ArnarFr 님, 2022년 1월 14일
Dear Sangyop, We are glad we were able to impress you with our service and quality. We look forward to seeing you again in the nearest future! Best regards, Arnar Freyr Óskarsson Hotel Manager

8/10 - 좋아요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely responsive to any request.
2024년 3월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2024년 3월 20일
Dear Elizabeth,Thank you for your kind words on our staff. Hope to see you again soon.Best regards,Vittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

René Willem Caspar

2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Robin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2024년 3월 5일
Hello Robin, thank you for your positive feedback! We are looking forward to have you back soon! RegardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Annette

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das Storm Hotel war sehr zentral gelegen , die Sehenswürdigkeiten waren zu Fuß erreichbar und das Personal sehr nett und hilfsbereit
2024년 2월에 3박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2024년 3월 5일
Dear Annette,Thank you for your detailed comments and for taking the time to share them with us and the Expedia community. We hope you visit us again soon and we look forward welcoming you back!Kind Regards,

10/10 - 훌륭해요

Trisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2024년 2월 22일
Thank you very much Trisha!

4/10 - 별로예요

Mark

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Pretty average hotel. Nothing wrong with it but just nothing good - tiny bedrooms, rubbish bar area and further away from the town than I would have liked.
2024년 2월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2024년 2월 16일
Dear Mark,Thank you for taking the time to review your recent stay at Storm Hotel. We are disappointed to hear that on this occasion your overall experience did not meet your expectations.Hopefully we will get another chance to impress you in the nearest future.Best regards,Vittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Char

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2024년 1월 17일
Dear Charthank you for the very good feedback! We are looking forward to have you with us again! RegardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Peyton Troy

가족 여행
The staff was very helpful and friendly- service oriented! The rooms were quiet, clean and attractive. The wood surrounding the bathroom was a little worn The breakfast food was well prepared, nicely plated, ample and very tasty. The walking distance into the shopping and center of the city was reasonable.
2024년 1월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2024년 1월 17일
Dear Peyton,We thank you for taking the time to write the review, and we are really happy to hear you had a great stay with us and look forward to seeing you again!All the best,Vittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Melanie

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Clean, comfortable stay but I need my tea.
I’m from the UK and stayed here with my teenage daughter. Lovely room, very comfortable beds and a clean bathroom. The room had enough plug sockets to charge phone and watches, there was a hairdryer, a kettle but no fridge, and no milk sachets for tea. I asked at the desk for some milk and they charged me for a small carton but with no fridge, it wouldn’t stay fresh for long. Breakfast was good, a good selection but no bacon or eggs. Donuts, pastries and waffles, as well as fruits and cereal. Location was great with a 10 minute walk to the main attractions and harbour. Overall a lovely hotel, but a fridge or milk sachets are a must for me.
View from room
2023년 12월에 3박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 29일
Dear Melanie,Thank you for choosing to stay with us and for providing feedback on your experience.We are pleased to hear that you and your teenage daughter enjoyed your time in our lovely room, finding the beds comfortable and the bathroom clean. It's great to know that you enjoyed the breakfast selection, although we note your preference for bacon and eggs. It is very uncommon to fond fridges in three-stars hotels here in Iceland, we are sorry if you struggled with this and we understand your point. Your comments are valuable as we continually strive to enhance our offerings.We are delighted that you found the location convenient for exploring the main attractions and the harbor. Your overall positive feedback is much appreciated, and we hope to have the opportunity to welcome you back in the future.RegardsVittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Vitali

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 22일
Hello Vitali,Thank you for your positive feedback! We are looking forward to have your back Regards Vittorio TeneriniAssistant Hotel Manager

2/10 - 너무 별로예요

Junjie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 22일
Hello Junjie,Thank you for your feedback. Please feel free to contact us to explain us what you did not like, so we can try to improve our quality and service. Thank you

8/10 - 좋아요

lakisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 5박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 14일
Hello Iksiha,thank you very much for your positive feedback! We hope to have you back soon to Hotel Storm! RegardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Luiz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 14일
Hello Luiz,thank you very much for your great feedback! We hope to have you back soon to Hotel Storm! RegardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Yvonne

2023년 11월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 29일
Hello Yvonne thank you a lot for your positive feedback! regardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect location for bus stop 12 which is a collection point for tours. Hotel was lovely and clean and staff 10/10. Would recommend
2023년 11월에 3박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 14일
Hello Katie,thank you very much for your great feedback! We hope to have you back soon to Hotel Storm! RegardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Li Shan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are friendly and helpful. They even helped to post my postcards on my behalf, saving me time to find where to post it. The rooms are clean, spacious for our stay. Will recommend the hotel to our friends
2023년 11월에 3박 숙박함
답변 제공: ArnarFr 님, 2023년 11월 24일
Dear Li Shan,Thank you for taking the time to leave a kind review of your experience at Storm Hotel. We are glad you enjoyed the service and location of our property and hope to see you again in the nearest future.Best regards,Arnar Freyr ÓskarssonHotel Manager

10/10 - 훌륭해요

Jose Alberto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Buen Hotel
El hotel esta en frente de la parada #12 de donde salen la mayoría de las excursiones, el hotel tiene un buen desayuno y la habitación esta bien
2023년 11월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 22일
Dear Jose Alberto,We thank you for taking the time to write the review, and we are really happy to hear you had a great stay with us and look forward to seeing you again!All the best,Vittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Staci 님, London

2023년 11월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 12월 14일
Hello Staci,thank you very much for your great feedback! We hope to have you back soon to Hotel Storm! RegardsVittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Mitchell

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its hard to find parking here, but the location in the city is good.
2023년 11월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 11월 16일
Dear Mitchell,Thank you for staying with us and we appreciate your complimentary feedback. We hope to see you again soon!Best regards,Arnar Freyr ÓskarssonHotel Manager

4/10 - 별로예요

Janette

가족 여행
별로예요: 객실의 편안함
I find the breakfast area to small and not comfortable when you have a visual diss ability and very hot also you cannot even take a coffee to your room or like my daughter has visual impairment the area was crowded so we made a plat to take back to our room. And got embarrassed by one of the servers about taking food out we would have to pay. Breakfast not what I expected think we ate twice there no milk in room for coffe or a fridge Front desk were helpful just not what I expected dissatisfied
2023년 11월에 5박 숙박함
답변 제공: ArnarFr 님, 2023년 11월 16일
Dear Janette, First of all, thank you for taking time to rate your stay with us.I do apologize about the inconvenience that you experienced at the breakfast, my staff was just following general hotel rules. We have this as a hotel rule that breakfast is meant to eat in the breakfast area.The main reason is to prevent people from eating breakfast at the hotel and also take with them for the road.But every case is different and if you have some questions/ requests you can always talk to the reception staff.We do hope that you and your daughter enjoyed your time in Iceland and we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best regards,Arnar Freyr ÓskarssonHotel Manager

10/10 - 훌륭해요

Emily

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 8일
Hello Emily,Thank you very much for your great feedback! We are looking forward to have you back soon! RegardsVittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Becky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A solid option if you require a hotel in Reykjavík. Clean, had the essentials, wifi, and parking (provided there is a spot available). Able to walk to most main attractions easily. Super safe area.
2023년 11월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 8일
Dear Becky,We are glad we were able to impress you with our service and quality. We look forward to seeing you again in the nearest future!Best regards,Vittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Marion Nathan

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
The room could have been a little bigger. There was o lot one place to put a suitcase, the other suitcase had to go on the floor. The faucet in the bathrooms was way too strong for the tiny sink provided.
2023년 10월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 8일
Dear Marion Nathan,Thank you for your detailed comments and for taking the time to share them with us and the Expedia community. We hope you visit us again soon and we look forward welcoming you back!Kind RegardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an unfortunate tragedy occur during the flight to Iceland where my wife passed away. The staff here at Storm hotel were over and above extremely accommodating, kind and caring. They had a room ready for me early and blocked it off for me for the duration of my extended stay. The clerks at the front desk were all so nice, caring and friendly, and made me feel as comfortable as possible. When I hadn't been down to breakfast they graciously brought food up to my room for me. Words cannot express the gratitude I have for the staff and managers of this hotel
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 8일
Dear David,We are deeply moved by your words and your experience, and we offer our heartfelt condolences for your loss. During challenging times, our team is committed to providing compassionate and considerate support to our guests. We're glad to have been able to accommodate your needs and offer a comforting environment during your extended stay.Our front desk staff is dedicated to ensuring that you feel cared for and comfortable, and we're touched to hear that they were able to make a difference during your stay. Your kind words are greatly appreciated.Our thoughts are with you.Thank you for choosing our hotel during this difficult time, and we're here to support you whenever needed.Warm RegardsVittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Virginia

2023년 10월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 20일
Hello Virginia,Thank you for your positive feedback! We are looking forward to have you back again at Hotel Storm!RegardsVittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Adam

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot to stay for a few days while exploring the City and getting out and about.
2023년 10월에 4박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 8일
Dear Adam,We thank you for taking the time to write the review, and we are really happy to hear you had a great stay with us and look forward to seeing you again!All the best,Vittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Convenient and modern
Full breakfast included with plenty of choices. Free parking was very convenient. Small but modern rooms and bathrooms. Easy walk to most sites.
2023년 9월에 3박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 8일
Dear Peter,Thank you for your wonderful and detailed review. We are glad that you loved your stay and your time in Reykjavik and that our staff were up to the high standards we set for ourselves.Kindest regards,Vittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 1일
Hello Susan,Thank you very much for the great feedback you gave us! We will be happy to host you again whenever you will decide to come back to Iceland! RegardsVittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Michel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel in a quiet neighborhood close to Laugavegur Street and the main city bus terminal.
2023년 10월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 1일
Hello Michel,Thank you very much for your very positive feedback! We are really happy you liked our position, quiet but still central.We are hoping to see you in the future !RegardsVittorio TeneriniAssistant Hotel Manager

10/10 - 훌륭해요

Darya

2023년 10월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 11월 16일
Dear Darya,Thank you for taking time to rate your stay with us.We are delighted that you enjoyed your stay with us and we hope to have the opportunity in welcoming you again at Storm Hotel.Best regards,Arnar Freyr ÓskarssonHotel Manager

10/10 - 훌륭해요

Dane

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a great hotel for a reasonable price. The staff was responsive and the included breakfast was good. It's also a great location. There is some on side parking but not enough. That was my only complaint but aside from that I would highly recommend this hotel.
2023년 9월에 3박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 10월 18일
Dear Dane,What fantastic comments to read, especially your kind words aimed to our staff. I will absolutely pass on your compliments to all our departments. We hope you visit us again soon and we look forward welcoming you back!Best regards,Vittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Kevin

2023년 10월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 10월 18일
Hello Kevin,Thank you for your very positive feedback! We are looking forward to have you back! RegardsVittorio TeneriniAssistant Hotel Manager

2/10 - 너무 별로예요

Sobin

2023년 10월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 1일
Hello,Thank you for your feedbackRegards

4/10 - 별로예요

Kerry

2023년 10월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 11월 1일
Hello Kerry,Thank you for your feedbackRegards

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good overnight in Reykjavik for our family. Rooms were clean and comfortable. Location was good for access to restaurants
2023년 10월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 10월 18일
Dear guest,We thank you for taking the time to write the review, and we are really happy to hear you had a great stay with us and look forward to seeing you again!All the best,Vittorio TeneriniAssistant Hotel Manager

4/10 - 별로예요

Nestor 님, Redmond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Room was very small and amenities were minimal
2023년 10월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 10월 5일
Dear Nestor,Thank you for taking the time to review your recent stay at Storm Hotel. We are disappointed to hear that on this occasion your overall experience did not meet your expectations. We'll share your feedback with our team so we can address the issues you mentioned and improve future visits for our guests.Hopefully we will get another chance to impress you in the nearest future.Best regards,Arnar Freyr ÓskarssonHotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kan anbefales
Bil er viktig for besøkende på Island. Derfor burde hotellet hatt flere parkeringsplasser. Selv om det gratis å parkere på gatenivå mellom 18:00 og 09:00. Trekk for liten og trang frokostsal, men pluss for god mat. Godt lydisolerte og greie rom, men tunge dører som smeller en del for å gå i lås. Dette førte til klage fra naboer da vi skulle sjekke ut for å rekke et tidlig fly. Betalte oppholdet i Euro ved innsjekk. Burde fått tilbud om å betale i lokal valuta.
2023년 9월에 4박 숙박함
답변 제공: ArnarFr 님, 2023년 10월 5일
Dear Anonymous,Thank you for taking time to review your stay with us.I am glad to see that you enjoyed your stay with us.All reviews are important and we really appreciate the feedback that we get from our guests. We hope to see you soon!Best regards,Arnar Freyr ÓskarssonHotel Manager

6/10 - 괜찮아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 10월 5일
Dear Sarah,Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!Best regards,Arnar Freyr ÓskarssonHotel Manager

10/10 - 훌륭해요

Sanjay 님, seattle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 10월 5일
Dear Sanjay,Thank you for taking the time to share your experience, I am glad you enjoyed your stay. Hope to see you again soon!Best regards,Arnar Freyr ÓskarssonHotel Manager

2/10 - 너무 별로예요

Fjóla B

2023년 9월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 10월 5일
Dear Fjóla B,Thank you for taking the time to rate your stay with us. I am slightly saddened to see that we have not been able to go above and beyond your expectations during your stay. I cannot really pinpoint anything in your review which you were particularly unhappy with but we will certainly use your comments to further motivate and encourage our staff.Thank you again for your feedback, it really is vital to our development. Hopefully we will see you again in the nearest future.Best regards,Arnar Freyr ÓskarssonHotel Manager

10/10 - 훌륭해요

Ingrid

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: ArnarFr 님, 2023년 10월 5일
Dear Ingrid,Thank you for taking the time to provide us with your feedback. I am very happy to see that you enjoyed your time with us and hopefully we will see you again.Best regards,Arnar Freyr ÓskarssonHotel Manager

10/10 - 훌륭해요

Vincent

Very nice stay. Well-managed and nice area
2023년 9월에 2박 숙박함
답변 제공: ArnarFr 님, 2023년 9월 28일
Dear Vincent,Thank you for taking the time to leave a kind review of your experience at Storm Hotel. We are glad you enjoyed the service and location of our property and hope to see you again in the nearest future.Best regards,Arnar Freyr ÓskarssonHotel Manager

8/10 - 좋아요

Sonny

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just when it says that it has parking available. A hotel of 150 rooms. They have only 11 spots of parking for hotel guest
2023년 9월에 3박 숙박함
답변 제공: ArnarFr 님, 2023년 9월 28일
Dear Sonny,Thank you for taking the time to post a review of our hotel. I am glad to see that overall you liked your stay with us.Regarding parking, yes we have limited parking at the hotel but there is on-street parking all around us.We hope you enjoyed your time in Iceland and hope that one day we will see you again.Best regards,Arnar Freyr ÓskarssonHotel Manager

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great free breakfast. Very limited parking. Front desk staff not very friendly or helpful.
2023년 9월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 9월 28일
Dear Laura,Thank you for taking time to review your stay with us.I am glad to see that overall you enjoyed your stay with us.At Storm Hotel it remains our main objective to deliver a high standard of customer service in order to deliver great experience, and we do apologize that on this occasion we failed to achieve thatWe thank you for choosing to stay with us at Storm Hotel and hope to see you again in the future.Best regards,Arnar Freyr ÓskarssonHotel Manager

4/10 - 별로예요

Ruth E.

좋아요: 청결 상태
별로예요: 직원 및 서비스
The receptionist insisted that I hadn't yet paid for my stay, so she charged me again (Expedia had already charged me). There was no parking available, with only 10 spots -- false advertising. I never write bad reviews for anyone, but this took the prize. Too bad bc the breakfast is nice, the staff works hard, but if you can't an accurate, pleasant beginning, then you are lost.
2023년 9월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 9월 25일
Dear Ruth E.Thank you for writing your review.First of all I do apologize about the double charge, a refund to your card has been made and you should see it in your statement soon.Regarding the parking situation, on Expedia you can only pick by ticking boxes what applies to your premises, in our case, parking. But if you are looking at the popular amenities for Storm Hotel and click "see all" you have the following: Parking and transportation*Free uncovered self parking on site*Limited onsite parkingI am glad to see that you liked our breakfast selection and i hope that you are having a wonderful time in Iceland.Best regards,Arnar Freyr ÓskarssonHotel Manager

8/10 - 좋아요

Kathy

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property in central location. Parking was limited- even street parking was tough to find but that may be the case for all hotels in that area
2023년 9월에 1박 숙박함
답변 제공: ArnarFr 님, 2023년 9월 25일
Dear Kathy,Thank you for taking the time to provide us with your feedback. I am very happy to read you enjoyed your time with us and hopefully we will see you again.Best regards,Arnar Freyr ÓskarssonHotel Manager

10/10 - 훌륭해요

Pamela

단체 여행
Staff were professional and helpful. Very convenient to the bus transport and local dining.
2023년 9월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 9월 19일
Dear Pamela,What fantastic comments to read, especially your kind words aimed to our staff. I will absolutely pass on your compliments to all our departments. We hope you visit us again soon and we look forward welcoming you back!Best regardsVittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

Robert 님, Calgary

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice location, easy walking distance to restaurants and shopping. Easy access to bus transport.
2023년 9월에 2박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 9월 19일
Dear Robert,Thank you for taking the time to write a review. I am delighted to see you loved your stay with us, thank you for your feedback.Best regards,Vittorio TeneriniAssistant Hotel Manager

8/10 - 좋아요

RANDY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Vittorio Tenerini, Assistant Hotel Manager 님, 2023년 9월 19일
Hello Randy,Thank you for your very positive feedback! We are looking forward to have you back.RegardsVittorio TeneriniAssistant Hotel Manager