숙박 시설 내 편의 시설/서비스

호텔 오이로페이셔 호프 하이델베르크 여행 후기

5 out of 5
호텔 오이로페이셔 호프 하이델베르크
Friedrich-Ebert-Anlage 1, Heidelberg, BW

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 300개 이용 후기 중 234개" "
평점 8 - 좋아요. 300개 이용 후기 중 49개" "
평점 6 - 괜찮아요. 300개 이용 후기 중 11개" "
평점 4 - 별로예요. 300개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 300개 이용 후기 중 2개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Youngkwon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 11월 22일
Dear Youngkwon,We're delighted to hear that you enjoyed your stay with us. We strive to ensure every guest has a comfortable and memorable experience, so we are thrilled to see this reflected in your feedback. Thank you for choosing us and we hope to welcome you back soon! We truly love to make our guests happy. Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

10/10 - 훌륭해요

YUONGJA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2021년 11월 19일
Dear YUONGJA, we are very happy that you enjoyed the Europäischer Hof Heidelberg and that it was just great. And thank you very much for the great feedback. This makes us happy too. It was a pleasure to have you as our guest. Warm regards and stay healthy, Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

MIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 1월에 3박 숙박함
답변 제공: Caroline von Kretschmann 님, 2020년 2월 6일
Dear MIN, thank you very much for the 10 out of 10. We really appreciate your great feedback. And we are very happy that you had a nice stay in the Europäischer Hof Heidelberg. Hope to welvome you again soon. Warm regards, Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고급스러운 호텔
중심지호텔보다 다소 벗어나있지만 덕분에 주차도 쉽고 더 조용한 호텔임. 하이델베르크에서 가장 고급스럽고 역사가 오래된 호텔로 적극 추천.
2018년 9월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2018년 9월 22일
Dear guest, thank you very much for your nice words and your recommendation. We are very happy that you enjoyed your stay in our privately run hotel. We will pass all your compliments on to our colleagues. It was a great pleasure to have you here as our guests. Looking forward to welcoming you soon. Warm regards, Caroline von Kretschmann (4th generation and managing director) and the team of the Europäischer Hof Entfernen

10/10 - 훌륭해요

pablo 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
고품격 호텔
이번 여행에서 별로 힘을 주고자 하지 않았으나, 호텔 하나로 힘이 들어간 하이델베르크가 되었습니다. 일행들은 왜 이렇게 좋은 호텔을 예약했나며 놀라는 눈치였습니다. 하이델베르크 구 도심에서 멀지 않은데도, 편리한 지하주차장을 완비하고 있었고, 친절한 직원들, 고풍스러운 내부 인테리어가 인상적이었다.
답변 제공: Caroline von Kretschmann 님, 2016년 10월 12일
Dear pablo, thank you very much for your very good review and the 5 from 5. We are very happy that you enjoyed your stay in the Europäischer Hof Heidelberg in so many aspects. It was a great pleasure, to have you as our guests. Hope to see you again. All the best, Caroline von Kretschmann (Managing Director and 4th. generation) and the whole team of the Europäischer Hof.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Classic, noble and kind hotel
It was a good hotel. In my room, there was a sudden problem, but the agent took an action immediately. And I was also satisfied with breakfast and room service. Now I have 2 cute Ducks. Whenever I see them, I think of Europa Hotel with kind persons and Heidelberg.
답변 제공: General Manager 님, 2016년 10월 28일
Dear guest, we are very happy that you rated us as a "Classic, noble and kind hotel". We are very happy that you enjoyed your stay in many aspects especially the breakfast, the room service and the kind staff. It was a pleasure to have you as our guest Hope to welcome you again. All the best, Caroline von Kretschmann (Managing Director and 4th generation)

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Prtfect place to stay.
IF you go Heidelberg, you should go this Hotel. It's really beautiful. You can find really kind personas well. I will be there again sometime.

10/10 - 훌륭해요

burton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
wow
2024년 1월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2024년 2월 17일
Dear Burton,We are so glad to know that your experience at our hotel was excellent. Your positive feedback is a testament to our continuous commitment to offering an exceptional guest experience.Our team strives daily to ensure that every detail of your stay is taken care of, down to the finest detail. It is always a pleasure to hear that our efforts have been successful and have brought satisfaction to our guests. We hope you choose to stay with us again in the future, and we look forward to welcoming you back to our hotel.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Dominik

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich war bisher in vielen 5Sterne Unterkünften, aber nirgendwo sonst habe ich diese Echte Freundlichkeit erlebt. Das es so etwas noch gibt, darüber bin ich sehr dankbar.
2023년 12월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 12월 24일
Lieber Dominik,vielen Dank für Ihre fantastische Bewertung. Es ist wunderbar zu hören, dass Sie die aufrichtige Freundlichkeit unseres Teams so geschätzt haben. Es ist uns sehr wichtig, dass sich jeder Gast in unserem Hotel willkommen und wertgeschätzt fühlt. Es ist das Herz unserer Philosophie, stets authentisch und aufmerksam zu sein und den Aufenthalt jedes Gastes unvergesslich zu gestalten.Es freut uns sehr, dass Sie diese Werte während Ihres Aufenthaltes bei uns erleben konnten. Ihre positiven Worte sind eine schöne Bestätigung für unser Team, dass ihre Bemühungen geschätzt werden.Wir hoffen, Sie bald wieder in unserem Hotel begrüßen zu dürfen und werden weiterhin alles daransetzen, Ihnen und allen unseren Gästen ein herausragendes Erlebnis zu bieten.Herzliche Grüße, wunderschöne Weihnachten und alles Gute,Caroline von Kretschmann (geschäftsführende Gesellschafterin und 4. Generation)

10/10 - 훌륭해요

Rebekah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I stayed at Hotel Europäischer Hof Heidelberg for one night on our way through Heidelberg to see the Christmas markets. It was a fantastic experience, and I recommend this hotel to everyone! The rooms were so cozy and the beds so comfortable, that I honestly wanted to be in the room more than at the Christmas market! The linens were so soft and the personal duvets were delightful. We had a positive experience with every employee, and after encountering downright rude employees in other German hotels (yes, I'm American!), it was refreshing to be somewhere where everyone was extremely pleasant and kind. We got a drink at the bar and breakfast room service, so I feel like we saw many facets of the hotel. It definitely earns its five star rating!
2023년 12월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 12월 22일
Dear Rebekah, thank you so much for your wonderful feedback. It brings us great joy to hear that your stay at our Hotel Europäischer Hof Heidelberg was a memorable one. Your kind words and appreciation truly make our day.The comfort of our guests is of utmost importance to us, and we are thrilled to know that you found the rooms cozy and the beds comfortable. We put in a lot of effort to ensure that our linens are soft and inviting, so we are glad to hear you enjoyed them. Your mention of our personal duvets being delightful is a compliment we cherish.Moreover, we are pleased to know that you had positive interactions with our team. We strive to provide all our guests with exceptional service, and your experience reaffirms the fact that we are on the right path. We are also delighted to hear that you enjoyed our bar and breakfast room service, as we endeavor to offer a wide array of experiences to our guests.Your recommendation means a lot to us and we are humbled to have earned your high regard. We look forward to the pleasure of hosting you again, should your travels bring you back to Heidelberg.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Amy

2023년 12월에 4박 숙박함
답변 제공: Caroline von Kretschmann 님, 2024년 1월 7일
Dear Amy,We are so glad that you enjoyed your stay with us so much. We strive each day to ensure our guests feel welcome and comfortable during their visit, and we're pleased to hear that we were able to meet your expectations. We hope you will consider staying with us again in the future!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

8/10 - 좋아요

Karen

2023년 12월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 12월 17일
Dear Karen,thank you for your feedback. We are delighted to hear that you enjoyed your stay with us. We strive to create the best experience possible for each of our guests and it's wonderful to know that we have succeeded. We hope to welcome you back again soon.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
歴史あるホテルなので設備も歴史あり
歴史があり立派なホテルで従業員はプロフェッショナルでとてもスマートな方々です。 設備は古いようで、バスタブジャグジー、ベッドリクライニングは作動せず。部屋は全体的に寒い。
2023년 11월에 4박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 12월 1일
Dear guest, Thank you very much for staying at our hotel. Your appreciation of our professional and smart colleagues is a testament to our hotel's dedication to providing you with first-class service.As you noted, our hotel has a rich history and we are proud to maintain a balance between this historical charm and modern comforts. We are saddened to hear about the difficulties you have faced with some of our facilities.As a hotel that cares about your comfort, our team strives to maintain an environment where you can experience the best of both worlds: the grandeur of the past and the convenience of the present. Your feedback will reveal areas that need to be re-evaluated to improve the overall guest experience.Once again, thank you for sharing your insights. We look forward to welcoming you back for a more pleasant and satisfying stay in the future.Best regards,Caroline von Kretschmann, Managing Director, 4th generation

10/10 - 훌륭해요

Scott

2023년 11월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 12월 17일
Dear Scott,thank you for your great review and the 5 our of 5. We are delighted to hear that you were pleased with your stay. We strive to provide excellent service and amenities, so we are very glad that we were able to exceed your expectations. Thank you for choosing our hotel and we hope to have the pleasure of hosting you again in the future.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

BASIM

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 11월 19일
Dear BASIM,thank you for your great feedback and the 10 out of 10. We are delighted to hear that you enjoyed your stay at our hotel. It is our top priority to make sure all our guests have the most comfortable and positive experience possible. We hope you'll come back and visit us again soon.Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a beautiful hotel that envelops you in classic luxury of yesteryear. Decor brings you back in time with total elegance and the staff is truly 5 star. Great shops and restaurants in walking distance and some very good hiking trails across the street that bring you up to the tower with great views.
Room Service Breakfast
2023년 11월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 11월 16일
Dear Matt,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed the classic luxury and elegance of our hotel. Our team takes great pride in providing top-notch service, and it's rewarding to know we've met our goal of five-star hospitality. We truly love to make our guests happy. We're glad you had the chance to explore the nearby shops, restaurants, and the scenic hiking trails leading to the tower with its breathtaking views. We hope to welcome you back soon for another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Shaun

2023년 11월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 11월 15일
Dear Shaun,We are delighted to hear that you had a great stay at our hotel. We strive to meet the highest standards of hospitality and we are so pleased to know that we achieved this for you. We hope that we can serve you again soon in the future.Best wishes and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent family run hotel with superb staff and facilities. Ideally located for exploring the old town. Great standards and friendly attitude. Reply enjoyed our stay
2023년 10월에 4박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 24일
Dear Joe,thank you very much for your great review. Your words of appreciation truly warmed our hearts. It is always a pleasure to hear about the experiences of our guests who thoroughly enjoyed their stay in our family-run hotel. Your positive remarks about our colleagues and facilities are indeed a testament to the effort and dedication we put into ensuring that our guests feel comfortable and well cared for. We're particularly glad to know that our location proved ideal for your explorations of the old town. We are lucky to have guests like you who take time out to recognize our endeavors. Please know that your satisfaction is our greatest reward. Your warm compliments about the friendly attitude of our staff and the excellent standards we maintain serve as an encouragement for us to keep striving for superior guest experiences.We look forward to welcoming you back soon to our hotel, where we hope to create more delightful moments for you. Warm regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

10/10 - 훌륭해요

Nicolas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 23일
Dear Nicolas,Thank you for submitting your feedback and for choosing us for your accommodation. We are delighted to hear that you had an enjoyable stay with us. We take great pride in our customer service and it's wonderful to see that it was up to your standards. We hope you choose us again when planning your next trip and that we will be able to make it even better than last time. Thank you again for your time and support, it is greatly appreciated.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic stay in Heidelberg
Amazing hotel, outstanding service, awesome location
2023년 10월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 22일
Dear Patrick,thank you very much for your great review and the ten out of ten. Your gracious words truly warmed our hearts. It is always a delight to hear about our guests' fantastic experiences during their stay in Heidelberg. Your recognition of our service is particularly appreciated. Our dedicated team strives to deliver an outstanding level of service to each guest, and it is always heart-warming to see these efforts acknowledged. As for the location, we agree that it's indeed awesome. We are fortunate to be positioned in such a beautiful and vibrant city, which undoubtedly enhances our guest's overall experience.Once again, thank you for sharing such a positive review. We hope to have the pleasure of welcoming you back in the near future, promising another exceptional stay at our hotel. It was a great pleasure to have you here. Warm regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

6/10 - 괜찮아요

linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I reserved a double room, I did not expect 2 twin beds pushed together with a crack in the center. Also, the bed was hard as a rock, pillows with zero neck support and a bathtub with “ jets” that did not work. Breakfast was ALL or nothing, no option for just coffee.
2023년 10월에 3박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 19일
Dear Linda,It is with sincere regret that we note your dissatisfaction with your recent stay at our hotel. We deeply value your thoughts and your comfort, and we apologize for not meeting your expectations.We understand that the arrangement of the twin beds was not to your liking. As a hotel with 122 different rooms, we offer a wide variety of sleeping arrangements, and we would have been more than happy to show you an alternative to better suit your needs. We are always working to improve our facilities and services, and your feedback is instrumental in this process.Regarding the hardness of the bed, we recognize that preferences regarding mattress firmness are highly individual. We have recently introduced mattresses from the luxury manufacturer SCHRAMM, and while we aim to cater to a broad range of comfort preferences, we understand that everyone's needs are unique. We would have been pleased to add a soft topper to enhance your comfort or suggest another room that might better match your desired firmness.Similarly, we apologise for the issues with the bathtub jets. We are constantly renovating to keep our bathrooms in good condition, and we take your feedback seriously.On the topic of breakfast, we understand the importance of flexibility. While we do offer an extensive buffet breakfast, we also provide the option for guests to simply enjoy a coffee. Additionally, we have a small savory or sweet Business Breakfast available. We deeply regret not having offered these options to you during your stay.We hope that despite these issues, we will have the opportunity to welcome you again in the future. We are committed to improving your experience and showing you the quality and service we strive to uphold.Kind regards and all the best,Caroline von Kretschmann (managing partner and 4th generation)

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 6박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 20일
Dear Robert,thank you very much for the 10 out of 10. We are delighted to hear that you had such an enjoyable stay at our hotel. Our team works hard to ensure every guest has the best experience possible and we are glad that this was reflected in your visit. We hope you will consider staying with us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

8/10 - 좋아요

Daniela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 18일
Dear Daniela,We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority and we strive to make every guest's visit a memorable one. We hope that you will come back and stay with us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

8/10 - 좋아요

Tong

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
地方服務都好
2023년 10월에 3박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 14일
Dear Tong,We're truly thrilled to receive your positive feedback regarding our services. Your kind words about our hotel are greatly appreciated. Our team works diligently to provide exceptional hospitality and ensure that your stay is comfortable and enjoyable. We truly love to make our guests happy. If you have any specific comments or suggestions that could help us improve even further, please feel free to share. We value your input and look forward to serving you again in the future. Thank you for choosing our hotel for your stay!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Juliana

2023년 10월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 11일
Dear Juliana,thank you very much for your great review. We are delighted to hear you enjoyed your stay at our hotel. We strive to provide guests with the best possible experience and it's wonderful to know that we succeeded in doing that for you. Thank you for taking the time to provide us with your feedback; we value each and every opinion. We hope you will stay with us again soon. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Michael 님, Plantation

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and wonderful staff. So many lovely added touches. Kudos to bartender Robin.
2023년 10월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 10월 7일
Dear Michael,Your delightful description of our property brings us immense joy. It is pleasing to hear that you cherished the little extra touches we provide to enhance our guest's experience.The commendation for Robin, our bartender, is particularly heartening. Our colleagues are the gems that help us provide an exceptional service and it's wonderful to know that you appreciated their efforts. We hope that your wonderful experience will bring you back to us in the future. We are keen to welcome you again and provide another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Karin

2023년 9월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 9월 29일
Dear Karin,thank you very much for the 10 out of 10. We are delighted to hear that you enjoyed your stay with us! We strive to make sure all our guests feel comfortable and well taken care of, and it is great to know that we achieved that goal for you. We hope you will consider staying with us again the next time your travels bring you our way.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

10/10 - 훌륭해요

Fang

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a beautiful boutique hotel with beautiful decor, spacious room, very friendly staff, easy 8-10 walk to old town… walkable to Schlissen Palace (around 20 min), university of Heidelberg, very happy staying at this hotel!
2023년 9월에 3박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 9월 23일
Dear Fang,Wow. What a fantastic feedback. Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay at our privately managed hotel so much. We take pride in our spacious rooms and friendly colleagues , and it's great to know that you found our location convenient for exploring Old Town, the Heidelberg University, and even Schloss Heidelberg. We look forward to welcoming you back in the future!It was a great pleasure to have you as our guest.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Nicolai Akira

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband, father-in-law and I were extremely impressed with how personable management was with the guests. The management and staff was amazing and went above and beyond to make sure my husband and his dad had a great birthday and that we were taken care of. They checked in with us everyday to make sure we were comfortable and had everything we needed, made reservations for us, took care of any need we had. We will definitely be going back!
2023년 9월에 7박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 9월 20일
Dear Nicolai Akira,Thank you so much for your wonderful review! It was an absolute pleasure to have you, your husband, and father-in-law as our guests. We're delighted to hear that you were impressed with our management and colleagues’s dedication to ensuring a memorable birthday celebration. We take great pride in going above and beyond for our guests, and it's heartwarming to know that our efforts made your stay comfortable and enjoyable. We'll be sure to share your compliments with our team, who will be thrilled to hear about your positive experience.We can't wait to welcome you back for another memorable stay in the future. Please feel free to reach out if you have any special requests or preferences for your next visit. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Pamela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all so welcoming and helpful. The owner greeted us every day of our stay so the personal touch was greatly appreciated.
2023년 9월에 3박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 9월 11일
Dear Pamela,it is wonderful to read about your positive experience at our hotel. I'm delighted to hear that our team made a lasting impression on you with their warm welcome and helpfulness. It's our priority to ensure that guests feel at home and well taken care of during their stay.Furthermore, I'm pleased to know that the involvement of our family was appreciated. It is a joy for my mother and me to interact with our guests regularly, enhancing the familial spirit that we strive to foster in our establishment.We are indeed fortunate to have a team that understands the essence of our philosophy and is dedicated to providing such personalized service. Your words of appreciation will be passed on to them, which will undeniably serve as a motivation to continue with their efforts.We look forward to having you with us again in the future, ensuring your experience is as delightful as the one you've just had.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Evan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Classic European hotel with all the high quality touches expected.
2023년 8월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 9월 4일
Dear Evan,It is indeed heartening to know that your stay at our hotel was an enjoyable one and that we were able to provide you with the classic European experience you expected. Our hotel aims to blend tradition with quality, offering a unique stay that mirrors the charm and elegance of Europe.Your kind words, acknowledging the high-quality touches that we strive to maintain, truly inspire us. It is always our goal to imbue every corner of our hotel with the spirit of European elegance and sophistication, so your appreciation means a lot to us.We hope to continue being your preferred choice of hotel when you travel. It will be an honour to serve you again, ensuring your future stays are as enjoyable, if not more, as this one. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Arun

2023년 8월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 8월 27일
Dear Arun,Thank you for choosing our privatly Manager hotel for your recent stay and for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience and awarded us a perfect score of 10 out of 10. We always strive to provide exceptional service and a comfortable atmosphere, and it's delightful to know that we met your expectations. Your kind words truly motivate us, and we hope to welcome you back in the future for another memorable stay.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

8/10 - 좋아요

Enrico

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will return in a next stay
2023년 8월에 7박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 8월 24일
Dear Enrico,Thank you for choosing to stay with us and for taking the time to share your feedback on Expedia. We're thrilled to hear that you had a positive experience during your recent visit.Your comment, "I will return in a next stay," is truly encouraging for us. We're committed to continually improving our services to ensure that your next stay with us is even more enjoyable. Your loyalty is greatly appreciated.If there's anything specific you enjoyed or any suggestions you'd like to share, please feel free to let us know. We look forward to welcoming you back and making your next stay even more memorable.Warm regards,Caroline von Kretschmann (geschäftsführende Gesellschafterin und 4. Generation)

10/10 - 훌륭해요

ChangYoung

2023년 8월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 8월 22일
Dear ChangYoung,Thank you so much for your exceptional 10/10 rating on Hotels.com! We're delighted to know that you had a wonderful experience during your stay with us. Your positive feedback means the world to us, and we hope to have the pleasure of welcoming you back again in the near futur. It was a great pleasure to have you as our guest. Warmest regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Marianne

2023년 8월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 8월 17일
Dear Marianne,We are so glad that you were very pleased with your stay at our hotel! We strive to provide our guests with the best possible experience, and we're thrilled to hear that we achieved that goal for you. We look forward to welcoming you back soon and continuing to exceed your expectations. It was a great pleasure to have you here. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Rene

2023년 7월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 8월 24일
Dear Rene,We are so glad to hear that your stay with us was a pleasant one. It is our continual aim to make sure that all of our guests have a wonderful experience while staying at our hotel, so we are delighted that we were able to provide you with such a positive experience. We hope you will stay with us again the next time you're in town!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

8/10 - 좋아요

Ben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
older property/ was probab;y 5 star back 40 years ago
2023년 7월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 7월 30일
Dear Ben,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback and value every opinion our guests give us. We are happy that you had a nice stay in major respect. This is what we aim for. Thank you also for the points where we can improve. Please rest assured, we are continuously renovating and modernizing. And once we're through with all the rooms, we start again from scratch. Every year we invest over 800,000 euros just in maintenance and to keep the hotel in shape. All new investments like the new serviced apartments, the new massage area, or the comprehensive renovation of the rooms and public spaces are not included.We strive to continuously improve our guest experience and ensure a high level of service that always meets the highest standards. Our team takes great pride in delivering luxurious amenities and accommodating service for all our guests. As a hotel that has stood for many years, we believe in preserving the traditional charm of the property while embracing modern hospitality services. We understand from your review that you experienced our property's classic atmosphere and we are very grateful for your support. We look forward to welcoming you again soon!It was a great pleasure to have you here. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

alexandre

2023년 7월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 7월 30일
Dear Alexandre,We are thrilled that you enjoyed your stay at our hotel so much. Thank you for the 10 out of 10. Our colleagues strives to provide an exceptional experience for all of our guests and we are delighted to hear that you were pleased with your stay. We truly love to make our guests happy. We sincerely hope you will choose us for your accommodation needs again soon.Warm regards,Caroline von Kretschmann (managing director and 4th generation)

8/10 - 좋아요

Kako

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 7월 26일
Dear Kako,We are so glad that you had a pleasant stay with us. Our main goal is to provide our guests with the best experience possible and we are delighted that we were able to make your visit enjoyable. We hope that you will come back soon and stay with us again. It was a pleasure to have you as our guest. Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

10/10 - 훌륭해요

Robin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel Europäischer Hof is our favorite place to stay in Heidelberg. The service is exceptional. The hotel is very well maintained. It's in the perfect location with many cafes and restaurants immediately outside the hotel. It's an easy walk to the castle and old bridge.
2023년 7월에 4박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 7월 18일
Dear Robin, Thank you so much for choosing the Europäischer Hof during your recent stay in Heidelberg. We sincerely appreciate your kind words about the hotel's service and maintenance, and we are thrilled to hear that you found it to be in an ideal location. We truly love to make our guests happy and we are delighted that you experienced this. We are happy that you enjoyed the close proximity of cafes and restaurants as well as the walking distance to the castle and bridge. We hope to be able to welcome you back should your travels bring you back to Heidelberg in the future. It was a great pleasure to have you here. Thank you again for taking the time to share your feedback with us.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

8/10 - 좋아요

Alexandre

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is clean and the staff is nice. The restaurant is also good. The hotel does need some updates.
2023년 7월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 7월 18일
Dear Alexandre,Thank you for your review. We are so glad to hear that you found our hotel clean and our colleagues pleasant. It is also great to hear that you enjoyed the restaurant. We appreciate your feedback about needing some updates, and we believe in continuously improving our guests' experience. Here at the hotel, we strive to make sure our guests leave satisfied with their stay and look forward to welcoming them back in the future. Thank you again for staying with us and for taking the time to share your thoughts.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

10/10 - 훌륭해요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 7월 10일
Dear Mohamed,we are so pleased to hear that you enjoyed your stay with us at the hotel. It is always our aim to provide a comfortable and enjoyable experience for our guests, and we are delighted that we have achieved this with you. We strive to make sure our guests have everything they need during their stay, and it's great to hear that was achieved for you. Thank you for the excellent rating; we look forward to welcoming you back in the future!Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Mohamed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 7월 11일
Dear Mohamed,Thank you very much for taking the time to share your experience with us. We are so happy to hear that you enjoyed your stay. Our team works hard to ensure each and every guest feels welcomed and comfortable, so it is wonderful to receive your positive feedback. We hope that we can continue to exceed your expectations, should you choose to visit us again in the future.Best regards and all the best,Caroline von Kretschmann (Managing Partner and 4th generation)

10/10 - 훌륭해요

Shauna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful!
2023년 6월에 3박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 6월 6일
Dear Shauna,Thank you for your great review. We are delighted you enjoyed your stay with us so much and that you think it was "beautiful". Your satisfaction is our top priority and we strive to ensure that you have the best experience possible when staying at our in 3rd and 4th generation privately managed hotel. Please do not hesitate to contact us if there is anything that we can do to make your future stays even more enjoyable. It was a pleasure having you here, and we look forward to welcoming you again soon!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Nicolas

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 5월 26일
Dear Nicolas,We are so pleased to hear that your stay at our hotel was enjoyable. We strive to make sure each and every guest has a positive experience while with us, and it is wonderful to know that we succeeded in doing so. Tank you very much for the 5 stars. We hope you will come back soon and experience more of what our hotel has to offer. It was a great pleasure to have you here.Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful - walkable - comfortable - 5 star!
2023년 5월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 5월 24일
Dear Janet,Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay with us and found our hotel to be walkable, comfortable, and 5 star. Your positive feedback is greatly appreciated and we hope that we can continue to exceed your expectations in the future. We strive to provide the best possible experience for all of our guests, and it is wonderful to know that we have achieved this for you. Thank you again for taking the time to share your feedback with us; it means a lot. It was a great pleasure to have you in our privately managed hotel. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Wilhelm

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Atmosphere
2023년 5월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 5월 11일
Dear Wilhelm,Thank you for giving us a great review and for appreciating the atmosphere at our hotel! We appreciate your positive feedback very much and our colleagues are delighted to hear that you enjoyed your stay. We take pride in our effort to create a tranquil and inviting atmosphere for all guests, and we are glad that it was well received by you. Once again, thank you for your kind words and we hope to have the pleasure of welcoming you back soon! It was a great pleasure to have you here. Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

Pantea

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was amazing, we stayed there for 1 night and i like the atmosphere and also the bar, it was a bit pricey but was amazing
2023년 4월에 1박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 5월 3일
Dear Pantea,wow. What a great feedback. Thank you very much. And thank you for taking the time to review your stay at our hotel. We are delighted that you enjoyed the atmosphere and bar and our hospitality so much. We strive to provide an enjoyable experience for all of our guests, and take pride in offering exceptional hospitality services. And we truly love to make our guests happy. We hope that we were able to create a memorable experience during your stay! Thank you again for your kind words, we look forward to welcoming you back soon. It was a great pleasure to have you here. Warm regards,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
古き良きハイデルベルクの街にピッタリ、最高のホテルです
古さを活かし、かつ、中身は新しく、おしゃれで清潔で、スタッフもとても親切、私の大のお気に入り、とても素敵なホテルです。 10年余り前、クリスマスマーケットに来た時に泊まりましたが、中庭の美しさを鮮明に覚えていて、新緑の季節にまた泊まりたいと思いました。 旧市街を散策したり、哲学者の道、ハイデルベルクのお城、街歩きにはとても便利です。今回は、ハイデルベルク中央駅を使ってSpeyerにも行きましたが、駅まで歩いて20分くらいです。 また来たいホテルの一つです。
2023년 4월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 4월 27일
Dear guest,Thank you for taking the time to share your wonderful review about your stay with us here at the Europäischer Hof Heidelberg. We are so thrilled that you appreciated our efforts to combine traditional hospitality with modern amenities, and that you found our colleagues to be friendly and helpful. We are also delighted that you had fond memories of the hotel from your 10-year-ago visit and would like to come back during springtime! It's great that our location is convenient for exploring Old Town, Philosophers' Path, and Heidelberg Castle, as well as taking trips to Speyer. It's guests like you who remind us every day why we do what we do and strive constantly to provide a unique experience. We truly appreciate your kind words and look forward to welcoming you back soon!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)

10/10 - 훌륭해요

DAVY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
one of the best hotels that we have stayed in Europe
2023년 3월에 2박 숙박함
답변 제공: Caroline von Kretschmann 님, 2023년 3월 31일
Dear DAVY,Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in our privately managed hotel so much and found our hotel to be one of the best you have had in Europe. Your feedback is incredibly valuable and we are so thankful that you chose us as your accommodation. in the Europäischer Hof, it is our number one priority to ensure that each guest has a pleasant and enjoyable experience in our hotel. Once again, thank you for taking the time to leave such a kind review about your recent stay with us! We hope that we will have the chance to welcome you back soon!Warm regards and all the best,Caroline von Kretschmann (managing director and 4th generation)