로비
예약 가능 여부 확인

컴포트 스위트 인스브룩 - 숏 펌프 여행 후기

2.5 out of 5
컴포트 스위트 인스브룩 - 숏 펌프
4051 Innslake Dr, Glen Allen, VA

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 332개" "
평점 8 - 좋아요. 1001개 이용 후기 중 321개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 170개" "
평점 4 - 별로예요. 1001개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 86개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Tamba

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great choice
2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Judy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Carpet and sofas were stained and dirty.
2024년 4월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 4월 9일
I apologize for any inconvenience this may have caused you and hope to see you again in the future.

8/10 - 좋아요

Dale

좋아요: 청결 상태, 편의 시설/서비스
na
2024년 4월에 2박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 4월 9일
Thank you for your feedback and we hope to see you again in the future!

10/10 - 훌륭해요

Shavonne

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything
2024년 3월에 2박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 4월 9일
Thank you for your review we appreciate at you staying with us and hope to see you again!

6/10 - 괜찮아요

Jennifer 님, Lebanon

출장 여행
별로예요: 청결 상태
The common areas were neglected. Needed to be vacuumed, swept. In my experience, staff were more interested in engaging with each other than with guests. Signage for the property is not great.
2024년 3월에 2박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

6/10 - 괜찮아요

Savannah

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel at a great price.
2024년 3월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

10/10 - 훌륭해요

Saravuth 님, Columbus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

8/10 - 좋아요

Erica

단체 여행, 출장 여행
좋아요: 편의 시설/서비스
It was a nice experience for my dollar.
2024년 3월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

6/10 - 괜찮아요

Susan Toucehtte

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff was very friendly. The owner clearly doesnt care about the property. I booked it by mistake late that night but thought a bed is a bed. The elevators haven’t been swept or mopped in weeks/months. Floors are definitely spot mopped in the lobby/breakfast area. Room was clean but a broken light in the bathroom and a bad repair job in the shower screams "owner is cheap". Let the kids swim and it was warm, needed a cleaning in there and guess the key swipe is broken as the door was propped with a chair daily. The staff was super friendly and helpful. Just a shame the owner doesnt bother to get repairs done correctly.
2024년 2월에 3박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

4/10 - 별로예요

Patricia

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback!

10/10 - 훌륭해요

Todd

2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

4/10 - 별로예요

JEAN

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Our second stay at this hotel, so we didn't have high expectations. We just needed a clean, comfortable place to stay overnight so we didn't have to drive after dark. It was clean and the bed was comfortable. The bathroom needed updating - severe wear in the tub. We were awakened twice during the night by noise in the hallway. Breakfast was not good. The lid on the hot food chafer was broken and banged on the counter when lifted. The attendent was grumbling that the waffle maker had already malfunctioned three times that morning. The trash container in the breakfast area was overflowing and being ignored with an hour left to the breakfast time. The fruit bowl remained empty after we took the last orange. But the rub was the policy of the hotel to treat guests that have booked through a third party as second rate. They have restrictions on payment methods. I was told I would not get any Choice Privileges points because I booked through a third party. When we got up in the morning there was no hot water. The front desk person was doing her best to handle complaints and treated us with respect, however, after talking to her manager, she was unable to provide the same compensation they were providing other guests for the situation "because we had booked through a third party" and told us we would have to work through them. After arriving home, I contacted Expedia and their solution was to reach out to the manager of the hotel. Same answer - no compensation.
2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 편의 시설/서비스
The hotel is in very close to restaurants and very the price is very fear was a good choice, I definitely come back again to stay there.
2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

8/10 - 좋아요

Karen

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only issue i saw was the heating in the pool area. It was too cold to sit on the sode deck. It was a nice place for our family for our staycation
2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback

2/10 - 너무 별로예요

Brittany

아이를 동반한 가족 여행, 출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Don’t stay here. This property was run down and dirty. We were routed to this location due to overbooking at original hotel. The first room we had showed signs of bed bugs so I requested another room. I was moved to a different floor and the room had a door that would open properly. Could see hair in the sink and crumbs in the microwave . No visual signs of bed bugs but woke up the next morning and found one crawling on the sheets. We were in town for a soccer tournament and it was a nightmare and now have to scramble ro get a new room for the remainder. Waited twenty min at the desk for a manage only to be told we had to call Expedia for a refund. I will never stay there again
2024년 2월에 2박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback

2/10 - 너무 별로예요

robinn 님, Holdfast

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
There was no hot water!
2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback

6/10 - 괜찮아요

Jennifer

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast staff was awesome but property was dirty. Trash bags left in the halls and just dingy. Pool was underwhelming.
2024년 2월에 2박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback

10/10 - 훌륭해요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast was great. The room was clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback

4/10 - 별로예요

Danielle

단체 여행, 아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
2024년 2월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback

6/10 - 괜찮아요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel and staff were very nice. Wonderful breakfast options in the morning. I was a bit upset because I booked this hotel specifically for the indoor pool, but apparently the lights were broken and we weren't able to use it. Which we weren't told upon check-in.
2024년 2월에 1박 숙박함

4/10 - 별로예요

Momma

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not clean, needs repairs and very noisy
2024년 1월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback

4/10 - 별로예요

Momma

아이를 동반한 가족 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location. Shower floor was cracked, first room smelled like cigarettes, dirty wash cloths, food crumbs on the floor and couch.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Laurenda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only problem i had was i needed a king accessible room. My was not so i had to change ròoms the second day
2024년 1월에 2박 숙박함

8/10 - 좋아요

anthony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

2/10 - 너무 별로예요

Amanda 님, Simpsonville

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The door leading into the room was ajar when we fournd our room. It's like the door hinge was broken and tilted on one end. Had to lift up on the door to get it it close and would not close unless we slammed it several times. Once we got it closed, it would not lock. We ended up using the extra locks once inside the room. The bathtub was very dirty looking. If it was clean, no one could tell. I would not step foot in that tub. We purchased 2 nights via Expedia, but only stayed the one night.
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

Edward

2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Huimin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast, Great place to stay. Only heating maching in the room makes too loud noise.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Patricia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Nathaniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very affordable and convenient.
2024년 1월에 7박 숙박함

2/10 - 너무 별로예요

Jamel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Kristin

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Great service
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Silang

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함

8/10 - 좋아요

Brittany

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Room needed attention.
Ceiling was falling in/peeling down in shower. One light in bathroom flickered with a seizure-inducing disco vibe. Had to ask for towels at front desk. Wallpaper peeling in bathroom shower and faux wood trim peeling off shelving below sink. Couch stained/dirty/muddy. Otherwise room wastage, beds comfortable and stay fine. Property in great location and lobby clean. No idea how bathroom issues weren’t noticed/addressed. Also some mold on bathroom ceiling.
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태, 객실의 편안함
A Value Hotel with Value Prices
It has potential to be a 4 star rating, but although the room was clean and comfy, and nicely priced, there are still some areas for improvement. Lobby was nicely kept up but the painting needs an upgrade. Had several issues with keys for the room and pool and although the front desk service was kind, it was really slow and difficult to find someone at times. Strong smoking smell in the hallway and elevators, a broken ice maker on our floor, and a refrigerator that didn't work were a couple of the issues. It's definitely a value stay location. We enjoyed the pool. We enjoyed the breakfast. We enjoyed the cleanliness of the rooms.
2023년 12월에 2박 숙박함

4/10 - 별로예요

Paola

반려동물 동반 여행, 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
Place looked nice, but once I was inside the room I saw roaches
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Levon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staffs was very respectful and helpful and the room was nice and clean
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Najeebullah

2023년 12월에 2박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

4/10 - 별로예요

Elham

2023년 12월에 1박 숙박함
답변 제공: Shawnae Thomas 님, 2024년 3월 29일
Thank you for your feedback.

4/10 - 별로예요

Jacqueline

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here over Christmas 2023. Hotel is located in a convenient location. Right off of Broad, roughly 10- 20 minuets from everything. 30ish minutes to the airport, with easy highway access. HOWEVER- Garbage bins outside front door were overflowing for 4 days. Elevator floor was perpetually sticky, noticed garbage on floor that was not picked up for 4 days. Room door handle was broken/damaged but use-able, and The room door was also off-square and I had to slam it shut every time. Room was clean, but the couch had stains, along with the bottom hem of the curtains. The pillows were TERRIBLE, and beyond lumpy, 4 out of 5 were not even full size. The bathroom air vent was dirty with lint and the caulking around the toilet looked 100 years old. The employees were decent and courteous, but the breakfast chef insisted on listening to rap music on their phone at full volume as they talked to everyone in the lobby. This hotel needs a serious update and refresh, with better signage on the road. If I hadn't investigated it's location on google maps, it is just another brown brick building, and looks the same as the ones surrounding it.
2023년 12월에 4박 숙박함

4/10 - 별로예요

Erik

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bad conditions
Had to change rooms because we did not have hot water. The new room has wallpaper falling off the walls. The toilet needs to be fixed. Trash was in The hallway the whole trip. Closet door falling off.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

ELIZABETH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place and a great price too! Great folks there and very helpful.
2023년 12월에 1박 숙박함

6/10 - 괜찮아요

Antonio

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Michael 님, Fredericksburg

연인과의 여행
좋아요: 청결 상태
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Tori

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was friendly and accommodating for sure. Great for a quick trip and a place to rest. Close to everything you need. I felt safe and would return.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

helen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place, water with lemon, hot water, tea, friendly greeting desk.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Khemmony

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
the room is clean. breakfast and hall are nice and clean
2023년 12월에 1박 숙박함