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엠버시 스위츠바이 힐튼 리치몬드 여행 후기

3.5 out of 5
엠버시 스위츠바이 힐튼 리치몬드
2925 Emerywood Pkwy, Richmond, VA

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1010개 이용 후기 중 549개" "
평점 8 - 좋아요. 1010개 이용 후기 중 238개" "
평점 6 - 괜찮아요. 1010개 이용 후기 중 99개" "
평점 4 - 별로예요. 1010개 이용 후기 중 67개" "
평점 2 - 너무 별로예요. 1010개 이용 후기 중 57개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Charles

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall our stay was excellent. The location to the highway made traveling to different areas of the city convienent.That being said, there were a few minor issues.I had a hard time finding an ice machine that was working. (successful on the 3rd floor after checking the 5th and 6th) Also, the facility is showing signs of age. I will definitely consider this as my first choice for future reservations.
2024년 4월에 2박 숙박함

4/10 - 별로예요

Megan

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
one elevator is as out of order and it took forever to wait for the one working elevator. Bathroom didn’t feel too clean I guess because it was older. Sink drained super slow. You have to pay $10 a day to park in their parking lot.
2024년 4월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 18일
HI Megan,We are sorry your stay as not great and that one of our elevators went out. We will work to fix these issues. We hope you will give us another chance.

10/10 - 훌륭해요

Joseph 님, Limoges

좋아요: 청결 상태, 직원 및 서비스
Nothing outstanding.
2024년 4월에 3박 숙박함
답변 제공: Embassy 님, 2024년 4월 17일
Hi Joseph,Thank you so much for staying with us! We hope to have you back in the near future!!

4/10 - 별로예요

Denese

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bathroom is too small!!! There is entirely too much living room space and the bathroom is a cubbyhole. This hotel is quite dated. The bed was okay. The best thing about this place was the breakfast buffet. Then they have the nerve to charge $10 for parking in a PARKING LOT! Not a parking deck but a parking lot! Ridiculous!
2024년 4월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 16일
Hi Denese,We are sorry your stay was not great. Please contact the hotel directly if you would like to discuss further.

10/10 - 훌륭해요

Alla 님, staten island

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice front desk staff! Very helpful! Nice breakfast!
2024년 4월에 1박 숙박함
답변 제공: Embassy 님, 2024년 4월 16일
HI Alla,Thank you so much for staying with us! We appreciate the staff mention and we hope to see you again!!

10/10 - 훌륭해요

Stephanie

연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was great beautiful Hotel Had the family suite it fit 5 adults 1child and a dog comfortably
2024년 4월에 1박 숙박함
답변 제공: Embassy 님, 2024년 4월 11일
Hi Stephanie,Thank you for your wonderful review! We are so happy you had a great stay and that everyone fit comfortably.

4/10 - 별로예요

Edniqua

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Was over booked & had to downgrade my room & I booked in advance. The front desk only words was “oh we must over booked & didn’t notice”.
2024년 4월에 1박 숙박함
답변 제공: Embassy 님, 2024년 4월 9일
Hi Edniqua,We are sorry to hear your room was not available. I will alert the FD manager to work on training.

10/10 - 훌륭해요

Aiisha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Embassy 님, 2024년 4월 9일
Hi Aiisha,We are thrilled you had a nice stay and hope to see you again!

8/10 - 좋아요

JOHN

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perhaps it was me, but I couldn't sleep very well. Barely got a couple hours. No bottled water in the room! Had to make a second trip to the desk, where they handed me a couple bottles.
2024년 4월에 1박 숙박함
답변 제공: Embassy 님, 2024년 4월 9일
Hi John,We are sorry your couldn't sleep very well. Please contact the hotel if you would like to discuss your stay further.

8/10 - 좋아요

Angela

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room coild have used a better cleaning. The floors.amd carpets needed cleaning. We used a clorox wipe to clean and it was full of dust and dort. The floor was very dirty.
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 4일
Hi Angela,We are so sorry your room was not fully cleaned. I will alert our staff so they can improve on this matter.

6/10 - 괜찮아요

LaVern

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: EMbassy 님, 2024년 4월 4일
HI LaVern,Thank you so much for staying with us!! We hope to see you again!

6/10 - 괜찮아요

Sachitra

좋아요: 청결 상태, 직원 및 서비스
We stayed two nights in room 427 the cooling system in the living room by the sink was leaking, woke up to water all over the floor . I called the front desk and they sent a younger gentleman and he got a bucket and towels, he cleaned it up . Then later on in the evening we came in to water leaking again from the cooling system. Definitely not good .
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 2일
Hi Sachitra,We are so sorry this happened. I will forward this to our team to investigate the leak further. We hope you will give us another chance.

8/10 - 좋아요

Shelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The breakfast and staff were excellent. The bathroom in the room was extremely small and its door was slightly damaged. I would stay again.
2024년 3월에 1박 숙박함
답변 제공: Embassy 님, 2024년 4월 2일
Hi Shelia,Thank you for staying with us. We will be sure to send our team to fix the door. We look forward to seeing you again!

6/10 - 괜찮아요

T

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Nice place
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 2일
Hi T,Thank you for the review! Hope to see you again!!

10/10 - 훌륭해요

Talsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a wonderful time staying there felt very welcome. Best one we have stayed at so far while in Richmond Virginia for the race.
2024년 3월에 3박 숙박함
답변 제공: Embassy 님, 2024년 4월 2일
Hi Talsa,We are so glad you enjoyed your stay!! We hope next time your in Richmond you will stay with us!

6/10 - 괜찮아요

Lamesha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 3일
HI Lamesha, We appreciate you staying with us and we hope you will stay with us again!

10/10 - 훌륭해요

Traci

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elevators were insanely slow & packed. Otherwise, very clean, comfortable bedding, serene, friendly staff! Much thanks!!
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 1일
Hi Traci,Thankyou so much for staying with us! We hope you will stay with us again!

10/10 - 훌륭해요

Toshia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoy happy hour and the breakfast.
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 2일
Hi Toshia,Thank you so much for staying with us! We are thrilled you enjoyed breakfast and the evening reception. We hope to have you back!

2/10 - 너무 별로예요

Tyiesha

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Embassy 님, 2024년 4월 9일
HI Tyiesha,We are sorry to see your stay was not great. If you would like to discuss your stay further please contact the hotel.

4/10 - 별로예요

Catherine

2024년 3월에 3박 숙박함
답변 제공: Embassy 님, 2024년 4월 16일
HI Catherine,We are sorry to see your stay was not a great one. Please contact the hotel directly if you would like to discuss further.

10/10 - 훌륭해요

Cheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed the dining and the kindness of the staff.
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 3월 25일
Hi Cheryl,We appreciate you staying with us! We hope to see you again soon.

6/10 - 괜찮아요

Emily

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Unfortunately our room was dirty when we checked in. The air conditioner was spilling water onto the floor and there was a puddle of muddy water on the side of one of the beds near the wall. Due to the water issue, it smelled stale and moldy. We ended up changing rooms and the staff was pleasant.
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 3월 19일
HI Emily,We are so sorry your room had all these issues. We will send maintenance to look into this.

10/10 - 훌륭해요

Nathaniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 3월 18일
Hi Nathaniel,We appreciate you staying with us and hope to have you back soon!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Embassy 님, 2024년 3월 18일
Hi Robert,Thankyou so much for the 5 out of 5 review! We hope to see you again soon.

10/10 - 훌륭해요

Erica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the hotel. Surrounding area is a congested and I would not feel comfortable walking around after dark. Hotel is s showing some age but it is a very nice room.
2024년 3월에 1박 숙박함
답변 제공: Embassy 님, 2024년 3월 18일
Hi Erica,Thank you so much for staying with us and leaving a review!! We appreciate you and hope to see you again soon!

2/10 - 너무 별로예요

Rachelle

2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 19일
Hi Rachelle,I'm sorry you stay was not a great one. Please call the hotel directly if you would like to discuss further.

8/10 - 좋아요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice place to stay. Free breakfast in the morning is complete with everything you could want, we ate it for all three mornings of our stay.
2024년 3월에 3박 숙박함
답변 제공: Embassy 님, 2024년 3월 13일
Hi Katherine,Thank you so much for staying with us. We are so happy you enjoyed breakfast!!

4/10 - 별로예요

NELSON

가족 여행
좋아요: 편의 시설/서비스
Too many boisterous children playing all over the hotel
2024년 3월에 3박 숙박함
답변 제공: Embassy 님, 2024년 3월 13일
Hi Nelson,There is a city wide soccer tournament and just about all hotels are filled with children. We are sorry they made your stay not a great one. Please contact the hotel if you would like to discuss further.

2/10 - 너무 별로예요

Wilmer

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had to leave the night before, the bad service with Latin people is incredible.
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 3월 11일
Hi Wilmer, We are sorry you did not enjoy your stay. Please contact the hotel if you would like to discuss further.

8/10 - 좋아요

Renee

2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 4월 1일
HI Renee,Thank you for staying with us! We hope to see you again.

10/10 - 훌륭해요

tammie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very comfortable and near the hwy.
2024년 3월에 1박 숙박함
답변 제공: Embassy 님, 2024년 3월 11일
Hi tammie,Thank you for the 5 out of 5! We are thrilled you enjoyed your stay and hope to see you again soon.

2/10 - 너무 별로예요

Joseph

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I never leave ratings or reviews. But, this property left a very bad taste with me. Had a rather late check-in roughly around 1030-11pm. Once my wife and I entered the room we noticed there was a pile of dirty/soaking wet tolls near the bed( 10-12 it seemed like). Once noticing this i looked around the for any other issues. Noticed there was crumbs and debris all over the couch. Noticed the bathroom had another small pike of hand towels dirty and wet in the corner behind the door. Front desk did send someone up about 30 mins after telling them and going down in person. There was no apologies besides the nice young gentleman that came up to remove everything. During checkout the front desk could have cared less. During checkout I also notice there were additional charges on our invoice. When asked what these were the front desk staff could not answer me(we made no charges to the room). They did eventually remove these charges. During this process it just seemed like I was being annoyance to the staff. When simply the property was in the wrong. I will never stay at another hilton property after this experience.
2024년 3월에 1박 숙박함
답변 제공: Embassy 님, 2024년 3월 11일
HI Joseph,We are truly sorry your stay was not a great one. I will forward these comments to management but if you would like to discuss further please contact the hotel directly.

6/10 - 괜찮아요

Alexis

좋아요: 청결 상태
My stay at embassy was average. My room was freezing the 1st night and I had to call someone to fix the Heat. The bathroom floor was not clean as there was trash pushed under the sink as to hide it instead of sweeping it up. Kids should not be allowed outside the room unless with an adult. There were multiple kids here during my stay who ran down the halls screaming and playing at 11:30 pm at night when most of us are trying to sleep.
2024년 2월에 3박 숙박함
답변 제공: Embassy 님, 2024년 3월 11일
Hi Alexis,We are sorry your stay was not a great one. Please contact the hotel if you would like to discuss further.

4/10 - 별로예요

Joel

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
$10/day parking fee that was only just started March 1 is something they should remove. The room we were given was clearly smoked in prior to our arrival. When I called the desk they told me they had no other room to give us and would make sure to clean the room with a disinfectant. The next day, after our room service the room smelt the same. SMOKING in any room should not be allowed. There was a group of younger people staying in the hotel and nobody controlled them. young kids ran around the lobby, the restaurant and the halls all day and night.
2024년 3월에 2박 숙박함
답변 제공: Embassy 님, 2024년 3월 6일
Hi Joel,We are sorry to hear your stay was not a great one. Please call the hotel if you would like to discuss further.

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ease of parking, close to shopping and dining areas, superior full breakfast and clean comfortable rooms. Did not like that a $10/day charge has been added to the parking but understand that it is needed due to the new hotel that opened next to it.
2024년 2월에 2박 숙박함
답변 제공: Embassy 님, 2024년 2월 28일
Hi Charles,Thank you so much for staying with us! We hope you will come back soon!!

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only problem I had was the check in was at 4:00 clock and I couldn’t check in until 6:00 because they had extended peoples checkouts which delayed cleaning and readiness of rooms .
2024년 2월에 1박 숙박함
답변 제공: Embassy 님, 2024년 2월 27일
HI Rodney,Thank you so much for the review. We sincerely apologize for the check in delay. We hope you will stay with us again.

8/10 - 좋아요

Ken 님, Redmond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel delivered on all of the Embassy Suites signature experiences - great breakfast, easy check-in, spacious rooms with a living room that has a sofa bed along with two very comfortable beds. No complaints! The only thing was that there was some upgrades being done so some sections of the hotel were blocked off with construction signs. I am sure the improvements will be worth it.
2024년 2월에 1박 숙박함
답변 제공: Embassy 님, 2024년 2월 27일
HI Ken,Thankyou so much for staying with us! Yes the improvements will be worth it! We hope to have you back soon!!

10/10 - 훌륭해요

Kendra

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Everything was good no complaints
2024년 2월에 2박 숙박함
답변 제공: Embassy 님, 2024년 2월 27일
Hi Kendra,We appreciate the 5 out of 5!! We hope to see you again soon.

10/10 - 훌륭해요

Paula 님, La Cañada Flintridge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Embassy 님, 2024년 2월 27일
Hi Paula,Thank you for the 5 out of 5!! We hope to see you again soon.

4/10 - 별로예요

Joaquín

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
Very dirty room. We even had a couple of dead roaches in the room.
2024년 2월에 3박 숙박함
답변 제공: Embassy 님, 2024년 2월 20일
Hi Joaquin,We are sorry that you did not have a great stay and will be sharing your comments with the staff.

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I just loved it
2024년 2월에 2박 숙박함
답변 제공: Embassy 님, 2024년 2월 16일
Hi Daniel,Thank you so much for staying with us! We are so happy you enjoyed your stay and we hope to see you again soon!!

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms, clean, good food, good service
2024년 2월에 2박 숙박함
답변 제공: Embassy 님, 2024년 2월 12일
HI Angela!Thank you so much for your review! We are so happy you enjoyed your stay and we hope you will stay with us again!

10/10 - 훌륭해요

Carolyn Faye

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property with great highway access and an amazing staff. For the overall area, not sure about the $10 per day parking fee makes sense.
2024년 1월에 2박 숙박함
답변 제공: Embassy 님, 2024년 2월 2일
Hi Carolyn Faye,Thank you for staying with us and for your review!! We hope to see you again soon!

6/10 - 괜찮아요

Danielle

2024년 1월에 1박 숙박함
답변 제공: Embassy 님, 2024년 1월 31일
Hi Danielle,Thank you for staying with us! We hope you will come back soon.

10/10 - 훌륭해요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Embassy 님, 2024년 1월 29일
Hi Daniel,Thank you so much for staying with us and leaving a 5 out of 5 review! Hope to see you again soon.

10/10 - 훌륭해요

Kirstin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
From the reception area to the bar, to breakfast, the staff were exceptional! So many smiling faces made our short stay incredibly enjoyable.
2024년 1월에 2박 숙박함
답변 제공: Embassy 님, 2024년 1월 22일
Hi Kristin,Thankyou so much for the wonderful review. We are thrilled you enjoyed your stay and thank you for the staff mention!

10/10 - 훌륭해요

Sheree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Go to Place
We had a great stay we always go to this particular hotel when we go to Richmond. They have the best breakfast and nice little reception at night with appetizers.
2024년 1월에 1박 숙박함
답변 제공: Embassy 님, 2024년 1월 22일
Hi Sheree,Thank you so much for staying with us. We are so happy you had a great stay and we hope to have you back!!

2/10 - 너무 별로예요

Enika 님, Toney

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property with great breakfast and snack hour. However, the heat in my room was broken and not fixed after several reports to the front desk. The gym area also had no heat. I reserved a room with a balcony but didn’t get one even after questioning my reservation.
2024년 1월에 4박 숙박함
답변 제공: Embassy 님, 2024년 1월 22일
Hi Enika,We are sorry to hear about the issues with your room. Please contact the hotel if you would like to discuss further.

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Embassy 님, 2024년 1월 19일
Hi Tiffany,Thank you so much for staying with us!! We appreciate the 5 out of 5 rateing and hope to have you back soon!

10/10 - 훌륭해요

Nikki

가족 여행
2024년 1월에 1박 숙박함
답변 제공: Embassy 님, 2024년 1월 17일
Hi Nikki,Thank you for the 5 out of 5 rating!! We hope to have you back soon!!