로비

포 포인츠 바이 쉐라톤 리치몬드 에어포트 여행 후기

3.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 851개 이용 후기 중 351개" "
평점 8 - 좋아요. 851개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 851개 이용 후기 중 135개" "
평점 4 - 별로예요. 851개 이용 후기 중 63개" "
평점 2 - 너무 별로예요. 851개 이용 후기 중 43개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

6/10 - 괜찮아요

Najee 님, Lanham

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
To start the whole staff was pleasant AND patient; they were amazing. After putting my bags down I went to the window to try to enjoy some natural air, I got that and then some. As soon as I opened the window it fell off its track, maintenance came to fix it quickly however I was told it wasn’t meant to be open (for context the window had the simplest of locks on it, was not bolted in, and had no signage staring it was to remain closed). The TV could not seem to keep a signal on any channel and took at times five minutes to finish buffering and was the upmost irritating. I was excited for breakfast Sunday morning however found my cheese bacon and spinach omelette was mostly cheese while most of the breakfast itself was either as lightly seasoned as possible or unseasoned.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. I have made Our management Team aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that you will come back and visit us here at The Four Point.

10/10 - 훌륭해요

Thas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.

6/10 - 괜찮아요

Neena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
#1: I had a late flight. I checked out a week ago and left my car at the hotel. Specifically asked for the phone number to get the shuttle and the clerk said no problem about the lateness. #2: the clerk gave me a card with the manager's phone number highlighted. I called the number and of course it was the manager's day phone. Had to look up on the internet to get the hotel number. #3: I call the front desk asking for the shuttle, told there is no night shuttle. I ask how am I to get there. Told to take an Uber or taxi...it is midnight. #4: I check in, ask about the shuttle and told haven’t had a night shuttle for a month. #5: Get to my room, no tv remote. Had to call front desk and he had to bring me one.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 29일
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. I have made Our management Team aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that you will come back and visit us here at The Four Points.

10/10 - 훌륭해요

Neena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Isiah

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a medical emergency, the hotel staff was quick to get medical assistance.I had a diabetic problem.I am sure the manager save my life.If I had not been and found on floor I would had been in very bad trouble. Thank you for the alertness of management.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon. Guest satisfaction is very important to us. Thanks again for taking the time to let us know about your stay! Glad you are Feeling better

6/10 - 괜찮아요

Cynthia

가족 여행
좋아요: 직원 및 서비스
It is time to remodel. Funiture is old and breakimg down.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. I have made Our management Team aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that you will come back and visit us here at The Four Points .Renovation is on the way.

10/10 - 훌륭해요

Elizabeth

연인과의 여행
Easy check in and clean and convenient to dinner options
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 29일
Thanks so much! Guests like you are the best advertising for our hotel. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Ali

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk was excellent, very accommodating and friendly.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

CONNIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a convenient location to many areas. You could benefit by changing the parking, maybe a deck. Overall it was quiet, EXCEPT for one guest room slamming the door several times after midnight.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. Sorry about door slamming.

10/10 - 훌륭해요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
James was the best ❤️😊 phenomenal customer service at restaurant 😊
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and ouremployees. It is so nice when they are recognized for their awesome guest service! We hopethat you will return to see us soon. We do appreciate your business. James is a amazing !!Thanks

8/10 - 좋아요

Timothy Allen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unique “non-chain” food Options limited, but the property was nice. Rooms need a little touch up, but over all a good value.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
We would first like to thank you for taking the time to tell us about your visit.Thanks for your feedback

4/10 - 별로예요

STEPHEN ARTHUR

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property didn’t have a real restaurant as advertised that was open. The airport shuttle did not run 24/7 as advertised but they did come through and get a driver to make a 5 AM run which apparently we were all expecting when we made our reservations.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apologythat your stay did not meet your expectations. I have made Our management Team aware of the issuesmentioned above and will work diligently to ensure it does not happen again. Again we do apologize.

10/10 - 훌륭해요

LeEsta

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was excellent
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 20일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to knowthat you enjoyed your visit. Your happiness and comfort is always our number one priority. It was anabsolute pleasure having you here and we look forward to seeing you soon.

10/10 - 훌륭해요

Debra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and ouremployees. It is so nice when they are recognized for their awesome guest service! We hopethat you will return to see us soon. We do appreciate your business.

10/10 - 훌륭해요

Jerri

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
it was a nice experience for me and my son ‘
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.

10/10 - 훌륭해요

Omari

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.

10/10 - 훌륭해요

Wayne

2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Nicholas

2024년 1월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.

8/10 - 좋아요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Thanks for your 4 out 5 review see you next time your in the area.

10/10 - 훌륭해요

Kathryn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Convenient, comfortable, and a great overall stay. Check in and out desk staff and driver for the shuttle to the airport were all friendly and personable. Very positive experience.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.

8/10 - 좋아요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Thanks for the 4 out of 5 review please come back and see us again.

10/10 - 훌륭해요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

4/10 - 별로예요

Monica

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
El sistema de Aire Acondicionado en la habitacion es muy ruidoso los cual no permite descanzar.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Sorry about the issues with the AC we had our team look into this again sorry

6/10 - 괜찮아요

Diana

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.

4/10 - 별로예요

Agatha

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations.

10/10 - 훌륭해요

ernest

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Myra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean, staff was friendly and took care of the things I need. Property was quiet, which I liked.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Thanks for staying with us 5 out of 5 Thanks

10/10 - 훌륭해요

Anastasia

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was such a nice property and is conveniently located near the airport and downtown. The shuttle was a great amenity and the staff was so friendly. The area is quiet and has multiple dining and shopping options nearby. I'd definitely stay here again if I'm ever back in Richmond!
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

6/10 - 괜찮아요

Brenda

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not the best
Could be cleaner. Trash in hallways.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Thanks for your review and feedback we working on the issues

8/10 - 좋아요

Perry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Thanks for your Review please come back to see us

10/10 - 훌륭해요

Ron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel was quiet and very comfortable, next time we are in the area we will staythere again
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.

10/10 - 훌륭해요

Aaron

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for one night , staff were kind and helpful . Hotel located in a great spot for restaurants and shopping , parking was close and free! Very big, hotel, very clean , rooms were so nice and spacious . Would stay again!
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.

10/10 - 훌륭해요

Karen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing. Rooms were clean. Super convenient location near airport shopping and food.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon. Guest satisfaction is very important to us. Thanks again for taking the time to let us know about your stay!

2/10 - 너무 별로예요

Johnny

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst hotel stay I have ever had. I travel for work. I would recommend to not go here. I woke up in the middle of the night to use the restroom and stepped into water on the restroom floor. When I went back to bed I seen small roaches on top of my food on the computer desk. I took photos and called the front desk. They were not helpful and seemed to know this had happened before.
답변 제공: Hotel Manager 님, 2024년 2월 15일
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. I have made Our management Team aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that you will come back and visit us here at The Four Points.

10/10 - 훌륭해요

Carole

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay. My go-to when flying out of RICHMOND.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Velvet

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Jackson

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 13일
thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Thanks for staying with us and the Review

10/10 - 훌륭해요

Ashley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I enjoyed my stay for work. It was very quiet and relaxing. I will definitely be coming back
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.

10/10 - 훌륭해요

Lucy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Staff was courteous and attentive. The entrance was very clean and had a relaxation atmostphere. The rooms were clean and the beds were comfortable. I was not ablt to go to the pool but I did walk to the pool and saw how clean and kept up it was. Also I had to leave at 0500 am so I did not get the breakfast but I did get a wonderful shuttle driver who took us to the airport in plenty of time to catch our airplane. He was wonderful and very helpful. This was the best place to stay in Virginia. I would definitely come back and stay here or other Sharatons.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.

8/10 - 좋아요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations.

10/10 - 훌륭해요

Nada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff :)
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Thank you so much we have amazing Staff Thanks

10/10 - 훌륭해요

Joey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice location and the staff was very helpful
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.

10/10 - 훌륭해요

Debra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Thank you so much

10/10 - 훌륭해요

Dennis

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 15일
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff. They are friendly and accommodating. Food in the restaurant is so good. Love to stay here. It is so clean!
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon.Guest satisfaction is very important to us. Thanks again for taking the time to let us know about yourstay!

10/10 - 훌륭해요

Tamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2023년 8월에 2박 숙박함

8/10 - 좋아요

Brian

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 1박 숙박함