I am sorry to see that you found our staff was not friendly. I can honestly say that the team usually gets rave reviews on their willingness to go above and beyond for our guests and to be sure they take care of them from check in to check out. Please feel free to reach out to me if you feel there is something specific that should be addresed.

I am so sorry that you experienced these issues on your recent stay. This is not something that typically happens at our property and I will be sure to follow up with my staff to ensure it is not a repeat issue. I also want to further apologize that the message to follow up with you was not passed on to me. I also wanted to apologize that I was in and out of the office when you called assisting with a community service event and had not had an opportunity to get your voicemail. I understand how frustrating and concerning his can be and I will be sure to reach out and discuss with you.

I am sorry that you were not pleased with your recent stay. Our staff works very hard to make sure all our rooms are clean and comfortable for our guests and then after check in we usually follow up to make sure everything is going well with your stay. It seems that we may have dropped the ball with during your recent stay and I wanted to apologize for that. If you stay with us or one of our properties again please report any issues to the front desk right away so that we can address it and ensure that the rest of your stay goes well.

Thank you for completing a review about your recent stay at our property. I am so glad that you noticed and mentioned the good service that you received. I pride my team for always being willing to go above and beyond for our guests.

I am sorry that you experienced a cleanliness issue on your recent stay. The staff works hard to make sure all our guests are placed in clean rooms However if there is an issue with a room that you are placed into, please notify the Front Desk immediately so that we can correct the issue and make sure you are able to enjoy your stay.

I am sorry that you were disturbed by the housekeeping team during your stay. We have a few new housekeepers, and we are working closely with them to ensure proper protocols are followed. I am sorry of the language barrier made them seem rude to you, but I can assure you that they are very hard workers that only want to provide the best service to our guests. We often have to work through Google Translate as we learn each other's language, but I am sure we will get better, and our team will be better for it! Hilton believes in creating a diverse and inclusive workforce. and I am. I am truly lucky to have them on my team.

Thank you for being our guest and giving us a good review. I am glad that you chose to stay with us and it appears your stay went well.

Thank You for your 5 out of 5 rating! We are glad that you were able to enjoy your stay with us. I appreciate that you gave a shout out to our Siobhan - one of our amazing front desk associates. I am very proud of the service that my team gives to our guests.

It looks like we did not WOW you during your recent visit however I am glad to see that you had an ok stay with us. Please feel free to let us know what we could have done to make your stay better. We rely on our guests feedback to help us know how we can better serve all our guests.

Thank you for your amazing review of our property. We are so glad that you choose to stay with us!

I am sorry that you were disappointed with your recent stay. We strive to provide clean and comfortable rooms to all our guests. We provide our staff training and inspect the rooms before turning them over for the next guest. We make every effort to be proactive however I understand that there could be an occasion the ball is dropped, and I would request that a guest let us know right away and give us the chance to correct the issue and restore your confidence, comfort, and satisfaction. As a brand Hilton recently started allowing pets to stay at our properties as we know most guests have pets that are an integral part of their family. We charge the fee in order to provide a deep clean to the room so that the next guest will also be comfortable as other guest may have allergies and we want them to have the same experience with a clean, and comfortable room.

Thank You for your feedback. We are continuously striving to make improvements on our property. We have recently replaced all our beds and TV's and have several other projects planned.

Thank you for your kind comment. We take great pride in our staff friendliness and willingness to assist our guests.

Thank You for alerting us to this issue. I will have maintenance follow up to ensure this was resolved and repaired.

Thank you for your feedback. We are currently working our way through each room to give them a thorough deep cleaning and perform preventative maintenance.

Thank You for taking the time to give your feedback. We appreciate it very much.

Thank You for your rating!

Thank You for taking the time to evaluate our property.

Thank you for your feedback, I am so glad that you enjoyed your stay and we look forward to having you stay with us again in the future.

I am so sorry that you had trouble finding our location. I hope that your were able to enjoy your stay after arrival.

Thank You for your feedback on your recent stay. I will share comments with our team to ensure cleanliness protocols are followed in order to meet the satisfaction of our future guests.

Thank You for your feedback. I am sorry that we did not meet your expectations on this recent stay, but I can assure you we are diligently working on property upgrades such as a new Preventative Maintenance program, New General Clean program, new mattresses, new tv, and a new door lock system.

Thank you for your feedback. I hope your issue was quickly resolved during your stay.

Thank You for your kind review of our property.

Thank You for your kind review of our property.

Thank You for your kind review of our property.

Thank You for giving us an outstanding rating after your recent stay.

Thank You for sharing your comments about your stay. We appreciate the 5 out of 5 rating.

thank you for your feedback. We highly discourage smoking inside the property and try to give the room a thorough deep clean on an occasion when it does occur. I am very sorry to hear that you experienced this issue.

I am sorry that you had an issue with the cleanliness of your pillow. I hope that our amazing staff was able to quickly remedy this issue during your stay.

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

Thank You for giving us an outstanding rating after your recent stay.

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

I am sorry that you had issues with your key. We have ensured that all our doors lock securely, and we will be getting new guest room door locks in early 2024!

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

Thank You for giving us an outstanding rating after your recent stay.

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

Thank You for giving us an outstanding rating after your recent stay.

Thank You for the kind comments about our staff and property. I am so glad that you enjoyed your stay.

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

Thank You for giving us an outstanding rating after your recent stay.

Thank You for giving us an outstanding rating after your recent stay.

Thank You so much for your feedback! We are so excited to see our guests give us a 5 out of 5 rating!

It seems that you had an "average" stay with us, I would love to hear what you feel would have made your stay an exceptional one as we strive to provide our guests with the best experience during every stay.

Thank You for taking the time to evaluate our property. If you feel there is more detailed information that we can benefit from about your stay, please feel free to reach out to me at the property.