Dear Brittany,I am glad you've enjoyed your most recent stay with us as our services have left lasting impression on you. We greatly appreciate your continued loyalty and wish you visit us again whenever your travel brings you back to Chester.Again, thank you for choosing our hotel.Best regards,Gilbert CapateGeneral Managet

Dear Emily,Thank you for your comment which gave us inspiration to do better on our guest service delivery. Rest assured, I will share your message to my team nembers. I hope to welcome you sometime again in the near future.Bedt regards,Gilbert CapateGeneral Manager

Dear Glenda,Thank you in giving us a good rating. I appreciate your continued patronage of our hotel. Rest assured, I will share this to my team. Again, than you for choosing our hotel and I hope will visit us again whenever your travel brings you back to Chester.Regards,Gilbert C.

Dear Dharika,Thank you in giving us a great review. I do appreciate you chose us for your moist recent stay. Rest assured, I will share this to my staff. I hope you will visit us again in the near future.Regards,Gilbert C.

Dear Kadeidra,I am glad you've enjoyed with what we've offered you during your stay. Rest assured, I will share your message to my team. I hope you will choose us again whenever your travels bring you back to Chester VA.Reghards,Gilbert CapateGeneral Manager

Dear Angela,Thank you for giving us a good rating based on your most recent stay with us. Rest assured, I will share this to me team members. I hope you will consider us again for your next visit.Regards,Gilbert CapateGeneral Manager

Dear Judith,Thank your for giving us a great post stay review. I do appreciate your continued patronage of our hotel. Rest assured, we will continue to deliver our promise of good customer service to guest like you. Regards,Gilbert C.

Dear Christine,I personally apologize for the inconvenience during your stay for the untimely treatment when you needed the pool service. It was a mistake on our part not to notify you at that point in time and I am sorry for not meeting your expectations. Hopefully you will choose us again and I can assure you that the pool will be in good running condition the next time around.Regards,Gilbert C.

Dear Don,My personal apology for not meeting your expectations on the cleanliness of the pool water and hot tub and its components. These are isolated incidents and my maintenance staff needs to pay attention to details when cleaning and inspecting the pool. Your comment has been shared with my maintenance team to ensure further improvement. Rest assured, by the time you return to our hotel, the pool water and hot tub will be cleared of any unwanted particles or matter. Thank you for your feedback.Regards,Gilbert CapateGeneral Manager

Dear Shuron,Thank you for your most valuable review. We do appreciate your kind words. Rest assured your comment will be shared with my team. Again, thank you for choosing to stay with us.Regards,Gilbert C.

Dear Brian,Thank you for giving us a good recommendation based on your most recent stay with us. I do appreciate your patronage of our brand. Rest assured, we will continue to deliver our brand promise. I do hope you will visit us soon.

Dear James,Thank you for your important feedback. I personally apologize for the fire alarm. It's not intentional due to low pressure caused by the water leak which unfortunately affected your room you just checked in that evening. I guess, I would need to retrain my front desk personnel on how to handle situations surrounding any incidents like this and I need to follow up with my associates with whatever happened as to why the promise was not delivered. Rest assured, I will reverse the inappropriate charges. Again, thank you for your patience and staying with us even if you experienced an emergency situation.

Dear Chrsitopher.Thank you for giving us feedback through a score of 6. Next time we will try to deliver the brand promise that you deserve.Thank you for choosing to stay with us

Dear Angela,Thank you for giving us a good score. I do appreciate your concern and that score signals that we need to focus more on how we will deliver exceptional service.

Good evening Oscar,Thank you for your feedback. Rest assured, I will pass along your comment to my F&B team who will review our offerings.

Dear Ann,Thank you so much for giving us a great review. Hopefully we will be able to fix the pool water soon. See you again next time.Regards, Gilbert C.

Thank you for your great review. I do appreciate your time and rest assured I will share this to my team!

Dear Lacey,I do apologize for some inconvenience during stay. Hopefully you will choose us again.

Thank you for your most recent stay with us and for the compliment.

Thank you for your positive review.

I personally apologize for the presence of pests in the kitchen guestroom. Rest assured it is an isolated incident and we already seek out the expertise of Ecolab for the proper treatment. Hope to see you again next time.

Thank you for your positive review. I appreciate you for staying with us.

I personally apologize for the inconvenience during your stay. Nevertheless, I hope you will still come back for another stay.

Thank you for your great review. Rest assured I will share this to my entire staff.

Thank you for your most recent stay with us. It's our pleasure to serve you.

Dear Jinni,Thank you for your great review. I am so glad you've enjoyed your stay with us from the check in to the actual occupancy of the room and our amenities. rest assured we will continue to deliver exceptional service to guest like you.Regards,