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수퍼 8 바이 윈덤 리치먼드/브로드 스트리트 여행 후기

2 out of 5

이용 후기

5.2
평점 10 - 훌륭해요. 286개 이용 후기 중 33개" "
평점 8 - 좋아요. 286개 이용 후기 중 40개" "
평점 6 - 괜찮아요. 286개 이용 후기 중 65개" "
평점 4 - 별로예요. 286개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 286개 이용 후기 중 96개" "

5.4/10

청결 상태

5.8/10

직원 및 서비스

5.2/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

4.0/10

친환경

이용 후기

4/10 - 별로예요

Lisa

2024년 3월에 1박 숙박함

6/10 - 괜찮아요

LaKeisha

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

yusif

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Tammy

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Literally worst place I’ve ever stayed. First they gave us a key to a room that was already occupied. Then the room got….. the door had been busted in at some point because the top lock was broken. Floors were too nasty to walk without shoes, sheets were even questionable. How this place is ok to keep running i have no idea.
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Lionel

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함

2/10 - 너무 별로예요

Wesley

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Add said breakfast included this was untrue. Shower/tub was filthy! Toilet was leaking on bathroom floor
2023년 8월에 1박 숙박함

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

4/10 - 별로예요

Gary

단체 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s a tired old hotel. In a noisy neighborhood. Would not recommend it to anyone. Stayed only one night. Cancelled the next two.
2023년 7월에 3박 숙박함

2/10 - 너무 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 7월 18일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Supriya

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This property is unsafe and unhygienic. The room was not cleaned, bedsheet had food crumbs, blankets had holes and shower curtain was missing! The entire hotel passage had smoking smell. Breakfast advertised was not available due to budget cut, only coffee served. The only good thing about the hotel was front desk service.
2023년 6월에 2박 숙박함
답변 제공: Hotel manager 님, 2023년 6월 19일
Dear Guest, Thank you so much for taking the time to give us your candid feedback on our property. We are extremely sorry for the bad experience you had at this hotel. Your feedback is the best way for us to know that action needs to be taken to improve our process at this property. Please accept our sincere apology for the issues you encountered during your stay as this is certainly not the kind of guest experience we want you to have. Your concerns will be shared with hotel management to ensure proper steps are taken to resolve all of the issues. We hope that you will visit us again the next time you are in the area. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Stephen 님, Richmond

Good property, just need cleaner paint, sheets and the “aura” around it.
2023년 3월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 4월 27일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 - 별로예요

Kathleen

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Heater was gutted out and did not work.. towels were stained.. furniture was chipped and damaged.. the guest-defaced artwork of confederate statues on the wall was entertaining though.. #BLM
2023년 3월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 4월 27일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Alberto

가족 여행
좋아요: 직원 및 서비스
Boa
Razoável com algum problemas, torneira da pia do Banheiro com problemas.
2023년 1월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 1월 11일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Shane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Recent Stay
Check in was easy. Owner recommended a near by Indian restaurant which was great.
2022년 8월에 2박 숙박함

6/10 - 괜찮아요

Tammy M 님, Waynesboro

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
2022년 6월에 1박 숙박함

2/10 - 너무 별로예요

Gail

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The rooms were filthy. Shower was not clean, nor was the shower head. Furniture was falling apart. Was not dusted or vacuumed. Windows and mirrors needed to be cleaned. You were instructed that our room had 3 people, but not enough towels.
2022년 6월에 1박 숙박함
답변 제공: Hotel manager 님, 2022년 7월 29일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Kimberly

2022년 6월에 1박 숙박함
답변 제공: Hotel manager 님, 2022년 7월 29일
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Naveen r

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 1박 숙박함
답변 제공: Hotel manager 님, 2022년 7월 29일
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

4/10 - 별로예요

colton

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Decent location and price but the sheets were stained, every single bathroom towel and rag had stains on them even a pillow had a stain on it. Luckily I had brought my own stuff. I understand I paid little and got a smoking room but I at least would like for clean stuff. The tub looked like it hadn’t been scrubbed along with the crumbs on the bed and dirt on the floor. Plus the door didn’t even shut the whole way and the dead bolt was halfway snapped off of the door.
2022년 4월에 1박 숙박함

4/10 - 별로예요

Michael

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
bring your own entertainment!
staff were friendly and hotel generally clean. however the toilet seat was broken and the tv had no service. friend staying in another room had the same issues. there appeared to be no TV service in the hotel at all.
2022년 4월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Unacceptable Room Stay
Definitely not a family friendly environment. Very smokey smell throughout. Could smell marijuana in the hallways. No continental breakfast as advertised. Cigarette burns in the comforter. Rooms smelled smokey even though it was a non smoking room. I cannot rate this room as being satisfactory or average in any way. this was probably my worst hotel room stay in my life.
2022년 3월에 2박 숙박함

2/10 - 너무 별로예요

Matthew

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

2/10 - 너무 별로예요

Robert

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bad!!!!
Dirty room..bad smell..tv wouldn’t work properly..loud guests ALL NIGHT!
2021년 2월에 1박 숙박함
답변 제공: smp 님, 2021년 2월 28일
Sorry to here that but at least you could contact font desk immediately if there was problem.

6/10 - 괜찮아요

Isadore

출장 여행
좋아요: 직원 및 서비스
Everything just average
2021년 2월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2020년 12월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked how the customer service showed me ways I could actually save money for my next visit
2020년 3월에 1박 숙박함
답변 제공: satish 님, 2020년 3월 25일
thanks very mush sir.we hope to see you again,thans

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean rooms nice font desk guy good services and no bed bugs in the room very nice motel thank u very much
2020년 3월에 2박 숙박함
답변 제공: SATISH 님, 2020년 3월 18일
THANK YOU VERY VERY MUCH FOR YOUR GREAT REVIEW.WILL BE HOPING TO SEE YOU NEXT TIME IN OUR MOTEL.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2020년 2월에 1박 숙박함
답변 제공: frank 님, 2020년 3월 9일
Thank You so much !

2/10 - 너무 별로예요

Teresa

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It's a painted DUMP!!
The place was dirty. Burn holes on the comforter and blankets. Hot water non existent when taking a shower at 9a.m. Only 3 functioning TV channels. Windows held closed with stick in window. No truck parking sign in back of hotel then, family member of owners hotel allowed to park there blocking majority of exit. Staff knocking on the door CONSTANTLY trying to come in during the day.
2020년 2월에 2박 숙박함
답변 제공: SMP 님, 2020년 3월 9일
THANK YOU FOR SHARING YOUR FEEDBACK REGARDING YOUR RECENT STAY.I AM TRULY SORRY AND I WILL USE YOUR FEEDBACK AS A TRAINING OPPORTUNITY TO REVIEW PROCEDURES WITH MY STAFF.I HOPE YOU WILL GIVE US ANOTHER CHANCE AGAIN IN FUTURE

6/10 - 괜찮아요

Jarvis

별로예요: 숙박 시설 상태 및 시설
2020년 2월에 1박 숙박함
답변 제공: Peter 님, 2020년 2월 19일
Thank you for staying with us. we hope to see you next time at this property ver soon.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not too happy
The room was nice and clean. But the continental breakfast could be better. It was not pleasing at all. Especially, the breaksfast area which is so small.
2020년 1월에 1박 숙박함
답변 제공: Frank Patel. (Manager). 님, 2020년 1월 22일
Thank you for sharing your feedback regarding your recent stay. I am truly sorry our breakfast did not live up to expectations. I will use your feedback as a training opportunity to review procedures with staff. I hope you will give us another chance again in the future.

2/10 - 너무 별로예요

Ronica 님, Richmond va

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was dirty i was told i couldnt get my money back
2019년 12월에 1박 숙박함
답변 제공: Frank Patel (Manager). 님, 2020년 1월 19일
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us.We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in future.

10/10 - 훌륭해요

Henry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Deal!
I was very pleased with the new management at this Super 8. The young man at the service desk was very friendly and made me feel right at home. The room was nice, it looked like it had new carpeting, the bathroom was clean and the bed was very comfortable. It's an excellent deal for the money and the location is so convenient to anything. I plan on staying there again when I'm in Richmond the first week of Jan. 2020.
2019년 11월에 1박 숙박함
답변 제공: Peter 님, 2019년 12월 3일
Thank you so much Sir. We will look forward to provide you the same service when you come again in first week of Jan. 2020.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Noisy
People in the room above were up most of the night stomping (literally) around.
2019년 11월에 1박 숙박함
답변 제공: PETER( General Manager) 님, 2019년 11월 20일
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

10/10 - 훌륭해요

Amagueye

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice
2019년 11월에 1박 숙박함
답변 제공: Peter (General Manager) 님, 2019년 11월 20일
I am glad to hear that you liked your stay with us at La Quinta Inns & Suites Clearwater Airport. I do appreciate the time you have put into your review. I hope that once again we will see you in the future and surpass your recent experience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 11월에 2박 숙박함
답변 제공: Peter( General Manager) 님, 2019년 11월 20일
Thank you for sharing your comments about your experiences. We appreciate you taking the time to post your comments about your stay, and we're sorry you did not get a great night's sleep while with us. We'll be working with our team to make sure they are more aware of the surroundings so they can help talk to guests and stop issues like the parking lot noise from happening again. We want all of our guests to have a great night's sleep when staying with us and we're hoping you'll come back and give us another try!

6/10 - 괜찮아요

Tony

출장 여행
좋아요: 청결 상태, 객실의 편안함
2019년 10월에 4박 숙박함
답변 제공: peter 님, 2019년 11월 3일
thanks for your positive feedback . we value your pleasant stay experience.

4/10 - 별로예요

Sean

출장 여행
좋아요: 객실의 편안함
The room was clean and the bed was comfortable. My only complaint is when you walk into the lobby and all you smell is stale marijuana, it wasn’t just at the time it was also walking out in the morning, and all of the super 8s I stayed in this one has the worst breakfast area by far
2019년 10월에 1박 숙박함
답변 제공: PETER 님, 2019년 10월 24일
THANKS FOR YOUR FEEDBACK, WE HIGHLY APPRECIATE IT ,WE HAVE TAKEN YOUR CONSIDERATION INTO ACCOUNTS AND GONNA SOLVE THE ISSUE SOON.WE HOPE TO SERVE YOU BETTER ON YOUR UPCOMING STAY WITH US.

2/10 - 너무 별로예요

Dean

2019년 10월에 1박 숙박함

8/10 - 좋아요

Amy

2019년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태
Place was real easy to find. The room was clean Staff at check in was very nice. The room did have an odd odor and when we went to check out no one was there which is very odd.
2019년 10월에 1박 숙박함
답변 제공: peter 님, 2019년 10월 20일
thanks you had a pleasant experience with us except check out,If we are helping other guest then we put sign at desk and also we have phone in lobby if someone dials up front clerk will come down to help.

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
In our non smoking room there were cigarette burns in the comforter. In the bathroom the electrical outlet was sticking out of the wall. Breakfast was minimal and bleak.
2019년 10월에 1박 숙박함
답변 제공: peter 님, 2019년 10월 13일
Your feedback is very important to us, and I am saddened to hear that you had problem about the TV channels and it was not solved. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Yuck yuck yuck yuck yuck yuck yuck yuck!!!!!!!!!!!!!
2019년 9월에 5박 숙박함
답변 제공: Peterr (General Manager) 님, 2019년 11월 20일
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 9월에 1박 숙박함
답변 제공: Frank 님, 2019년 9월 25일
Thank you for the positive rating.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I got there and they said there was no reservation and no rooms available
2019년 9월에 1박 숙박함
답변 제공: Peter (General Manager) 님, 2019년 11월 20일
Thank you for your recent stay and taking the time to review the hotel. I truly am sorry to hear about the numerous issue, that you had experienced. I have shared your comments with my maintenance team for immediate attention. Please, feel free to contact me on your next stay and I will personally ensure that your room is in immaculate condition.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 9월에 1박 숙박함
답변 제공: Frank 님, 2019년 9월 25일
Thanks for your positive feedback. We will serve you even better on your upcoming stay.

2/10 - 너무 별로예요

Carnell P

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wont stay again....
First off the blanketsbwere dirty the ac bearly worked. The lady at front des was rude and short with me. Stains in sheets hall ways were disgusting carpet was just nasty..
2019년 8월에 1박 숙박함
답변 제공: peter 님, 2019년 9월 4일
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention

4/10 - 별로예요

Gerald

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태, 직원 및 서비스
2019년 8월에 2박 숙박함
답변 제공: peter 님, 2019년 9월 4일
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention