로비

수퍼 8 바이 윈덤 리치먼드/체임버레인 로드 여행 후기

2 out of 5

이용 후기

6.0
평점 10 - 훌륭해요. 1000개 이용 후기 중 137개" "
평점 8 - 좋아요. 1000개 이용 후기 중 253개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 234개" "
평점 4 - 별로예요. 1000개 이용 후기 중 198개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 178개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

5.6/10

친환경

이용 후기

6/10 - 괜찮아요

Carlton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Carlton,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

4/10 - 별로예요

Termaine

별로예요: 숙박 시설 상태 및 시설
bathroom doors were broken and the room smelled like mildew
2024년 4월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2024년 4월 15일
Sorry you had a bad experience at the Chamberlayne Super 8

2/10 - 너무 별로예요

Stefan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Une chambre vraiment mal propre Des trous dans les murs.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 3일
Dear Stefan,We apologize sincerely for the condition of your room during your stay. Maintaining cleanliness and ensuring the comfort of our guests is our utmost priority, and we are disappointed to hear that we fell short of your expectations. Please rest assured that we are taking immediate action to address the issues you've mentioned to prevent recurrence in the future. We hope to have the opportunity to provide you with a much-improved experience on your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Richard C Kresley

단체 여행
Quick service
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Richard C Kresley,Thank you for your fabulous feedback! We're glad to hear that you found our service quick during your stay. Providing prompt and efficient service is a priority for us, and we're delighted that we could meet your expectations in this regard. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

christian

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear christian,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Frank

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Hotel was good but was disappointed with the advertised breakfast. Only had coffee and juice.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Frank,Thank you for staying with us. We appreciate your noticing the cleanliness of our hotel, and we're glad that you were pleased. Our goal is to give each of our guests an excellent experience, and we're glad you were completely satisfied. We apologize that your experience with our breakfast wasn't good, and we are making changes. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again.Sincerely, Hotel Manager

6/10 - 괜찮아요

Michelle

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in for 1 night at 830PM. The good thing about this hotel was that every staff member was friendly. However, our room room (a suite with double beds and pull out sofa) had no extra sheets for the sofa bed. We only had 2 full sized towels for our room. The room while overall was clean, was dingy. One of the lights by the bed was loose. The corners of the room had mold or dust. Both the toilet and the bathtub were slow to drain water. Thankfully, we only stayed for 1 night. However, when we came down for breakfast, there really was no breakfast. It did make 1 person happy that there were brownie bites. Don't stay longer than a night.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 19일
Dear Michelle,We sincerely apologize for the multiple shortcomings you experienced during your stay. While we're glad to hear that our staff members were friendly, we regret that we fell short of providing you with a comfortable and satisfactory experience overall. Your feedback regarding the lack of extra sheets, insufficient towels, cleanliness issues, maintenance issues, and breakfast availability is concerning, and we're taking immediate action to address these issues and ensure that they do not recur in the future. We understand your disappointment, and we appreciate your patience and understanding.Sincerely, Hotel Manager

4/10 - 별로예요

Susan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Trash strewn about the parking lot including an abandoned pair of men’s boxer briefs. Looked at four separate rooms with the font desk clerk before finding one just barely good enough. Each room had something wrong with it/something broken including a broken door on the third room. Finally decided on the second room which had the least amount wrong with it - a wiggly toilet seat and wiggly faucet in the sink. Overall, place seemed uncared for and uncared about and indifferent staff/management. Disappointing and disappointed.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Susan,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

4/10 - 별로예요

Christopher

2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Christopher,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Shanel

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Shanel,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

David

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear David,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

6/10 - 괜찮아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Bathroom was not good. Tub was cracked, floor tiles loose and broke. Not the cleanest.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear William,We sincerely apologize for the condition of the bathroom during your stay. Your feedback regarding the cracked tub, loose and broken floor tiles, and cleanliness is deeply concerning. We take such matters seriously, and we assure you that these issues will be addressed promptly by our maintenance and housekeeping teams. Your comfort is our priority, and we appreciate your understanding.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Terence 님, Paola

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lacking maintenance every where. I have pictures if you want them. Air conditioner grill and knobs broken, filthy Bathtub grab bar missing, duct tape over holes Tub drain fitting busted and dangerous Hair dryer busted and filthy Light switch cover plate missing screws and filthy Peep hole in door missing and plugged with trash Hole in sheets Vending machine busted I was in room 110 and it was next to a mechanics room that was very very noisy ,pump or something needing maintenance Horrible experience Really feel like total refund is in order I’ll send images if you want terry@herronoutdoors.com
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 8일
Dear Terence,We are truly sorry to hear about your disappointing experience at our hotel. We apologize for the issues you encountered during your stay, including the condition of the room, the cleanliness, and the noise disturbances. Your feedback is valuable to us, and we take your concerns seriously. We will address these issues with our team to ensure improvements are made immediately. We understand that your experience did not meet your expectations, and we appreciate your candid review. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

JEAN PIERRE

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 23일
Dear JEAN PIERRE,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

4/10 - 별로예요

Gabriela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok if youre on the road and need to stop...
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Gabriela,Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests.Sincerely, Hotel Manager

6/10 - 괜찮아요

Gg

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Gg,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Djoana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Djoana,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 - 괜찮아요

Kisha 님, Richmond

반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The rooms are pretty decent. Signs not posted that they have a pet fee nor that they have a 3 day limit on dogs.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear KishaWe are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

4/10 - 별로예요

Wendy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 23일
Dear Wendy,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Khrie

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 7일
Dear Khrie,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

10/10 - 훌륭해요

Quita

I like it
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 5일
Dear Guest,Thank you for the review. I’m very glad that our hotel impressed you in so many ways. Our goal is to provide an experience worth repeating for every guest, every time. We look forward to serving you again soon.Sincerely,Hotel Manager.

10/10 - 훌륭해요

HANNAH

2024년 1월에 5박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 5일
Dear Guest,Thank you for the review. I’m glad you had such a nice experience with us. We take great pride in being a pleasant, friendly, and accommodating place to stay. We look forward to serving you again soon.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Mikhail

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My first room, room 109 had a door that didn’t lock. Anyone can walk in anytime. The sink was clogged, when I asked for a room they sent me upstairs to a smoking room with over a dozen cigarette burns in the bedsheets and black mold by the TV, said they’d help in an hour with a 3rd room, while I was on an important business call the door was banged on and they demanded I switch rooms then and there. The next day there the hotel staff yelled at my traveling mate for not grabbing towels when housekeeping came by and asking upfront for them. Why is that an issue? Do your job! I had pre paid for 4 nights and was no way I could stay another there. They did not refund me for the 4th night, decided to leave my trip early. This is the worst hotel experience I have ever had.
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Mikhail,We deeply apologize for the numerous issues you encountered during your stay. This is unacceptable, and we sincerely regret the inconvenience it caused you. Your feedback is crucial, and we will investigate these matters to ensure they are promptly addressed. We understand the importance of a comfortable and secure stay, and we apologize for falling short of your expectations. We appreciate your understanding and hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Eddy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Esta propiedad es un terror estaba caminando al elevador ayer por la noche cuando una persona me persiguió tuve que correr de nuevo a mi habitación no contaba las horas para salir de hay
2024년 1월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Eddy,I'm truly sorry to hear about your frightening experience. Your safety and comfort are our top priorities, and it's deeply concerning to learn about this incident. We take such matters very seriously and will address them immediately with our security team to ensure the safety of all our guests. Please accept our sincerest apologies for any distress this may have caused you. Your feedback is invaluable as we strive to create a secure and welcoming environment for all our guests.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Ahmed

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Ahmed,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 - 좋아요

Diane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Property in the back did not look safe to park your car,Beds were uncomfortable Hair dryer didnt work
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Diane,We apologize for the discomfort you experienced during your stay. Your feedback regarding the safety of our property and the amenities in the room is important to us, and we will address these concerns with our team to ensure improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Decent bargain stay
We picked the Super 8 because of its location, price and the promise of breakfast. The location and room were good bargains. However, breakfast was basically non-existent. There was regular coffee - no decaf, no tea - watery orange juice and apple juice. We were each provided with 4 mini-muffins, and were told we could only have 4. That was the extent of the spread.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 6일
Dear Guest,Thank you for sharing your experience. We appreciate your feedback and are pleased to hear that you found the location and room to be good bargains. However, we apologize for the disappointment with the breakfast offerings. Your comments are valuable to us, and we'll review our breakfast service to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Laura

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Elevator out of order, vending machine out of order, cable tv in my room didn’t work, internet connection labeled as”not to be trusted “, clerk could not direct me to a restaurant
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 7박 숙박함

4/10 - 별로예요

tyler

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was horrible, itchy sheets side doors didn’t lock no door latch didn’t ask for a new room because based on the lobby I figured it would not be better
2023년 12월에 4박 숙박함

8/10 - 좋아요

HANNAH

2023년 12월에 2박 숙박함

6/10 - 괜찮아요

Malia

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Sergei

2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Joe

2023년 11월에 1박 숙박함
답변 제공: Tina Front Desk Staff 님, 2023년 12월 2일
Thank you for the 6 out of 10 on the survey for our hotel

2/10 - 너무 별로예요

Brien

2023년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 12월 5일
We are glad that you enjoyed your stay with us at the super 8 Chamberlayne Rd

4/10 - 별로예요

James

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The check in process took about 15min. The room was old, dirty bathroom, and had a smell about it. We went down for breakfast at 6:10 and no breakfast was out. There was coffee but no creamer. There was no one at the front desk. After 5min a lady came out with a giant attitude. I asked politely if breakfast was going to be put out and she snapped that she was working on it. By now it was 6:15. We just left.
2023년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 12월 2일
The front desk person has other things to do beside sit behind the desk all day and night and there is time when they have to tend to their business. When the coffee was set up; the sugar, sweet low and the powder cremer along with cups were put out

8/10 - 좋아요

Blanca

Room wasn’t ready at 3pm check in time
2023년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 12월 2일
Sorry your room wasn't ready by or at check-in.

10/10 - 훌륭해요

Tanya

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2023년 11월에 2박 숙박함
답변 제공: Tina Front Desk Manager 님, 2023년 11월 23일
Thank you, Ms. Wheeler.

2/10 - 너무 별로예요

Maxwell

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fire hazards, disgusting room, disgusting attitude with the indian staff member at the front counter, has no problem judging you while driving his daddys maserati. DO NOT STAY HERE avoid it at all costs
2023년 11월에 1박 숙박함
답변 제공: Tina Front Desk Staff 님, 2023년 11월 20일
Mr. Maxwell, we are sadden to hear that the front desk staff treated you so badly.

4/10 - 별로예요

Bryndis

별로예요: 숙박 시설 상태 및 시설
Sorry not good
The room was unclean, no servise and we do not call this breakfast.
2023년 11월에 3박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 14일
Sorry you didn't like the cleaness of your room.What we serve for breakfast (juice, coffee, tea andmini muffins) is better than nothing at all.

2/10 - 너무 별로예요

Tracy

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The saying can't judge a book by its cover, well let me tell you if you want a decent place to sleep just stay in your car. The floors and rooms smell like old cigarettes just a horrible experience
2023년 11월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 13일
You requested a smoking room (which we sales everyday); so the room will smell like cigarettes.

4/10 - 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Won't go again
Not pleasant, breakfast was bad.
2023년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 8일
Sorry you didn't enjoy your stay with us or the breakfast that was offered.

2/10 - 너무 별로예요

Pierra

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Do not stay here
This hotel is absolutely disgusting. Will not stay here again. Just because it's cheap doesn't mean you neglect cleaning.
Beds are not cleaned. This is disgusting
Showerhead not cleaned.
Stains on and in fridge.
2023년 11월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 8일
Sorry you was pleased the condition of the room that you stayed in

2/10 - 너무 별로예요

jeremy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Don't do it ! ! !
I'm no prude, and I've stayed at some questionable properties that I found acceptable, but this is the absolute worst, nastiest,dirtiest hotel I've ever had the displeasure of staying at. After a 1300 drive to an event I had in Richmond I checked in and was immediately asked if I "had a cigarette" by 3 guests in a row and knew I was in trouble. The room was so disgusting I slept in my clothes and didn't get under the covers, and left a day early. Totally ruined my Vacation. Don't make the same mistake I did, this place should be condemned.
2023년 10월에 5박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 5일
Sorry you and your friend vacation was cut short because yall didn't enjoy your stay at the Super 8

2/10 - 너무 별로예요

Jacqueline

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 5일
Thank you for doing the expedia survey and giving a score 1 out of 5

2/10 - 너무 별로예요

Delores

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 5일
Thank you for doing the survey

10/10 - 훌륭해요

Quiara

2023년 10월에 2박 숙박함
답변 제공: Front Desk Staff 님, 2023년 11월 18일
Thank you for the positive score of a 5.

4/10 - 별로예요

Danielle

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Tina Front Desk Staff 님, 2023년 10월 23일
Thank you for taking the time do a review from your stay at the Chamberlayne Super 8

4/10 - 별로예요

MICHAEL

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
WAS TOLD I COULD NOT STAY THERE AFTER RESERVATIONS WERE MADE PAID FOR AND PAYMENT ACCEPTED BECAUSE WHEN LAST THERE, LEFT BLOOD ON PILLOW FROM NOSEBLEED, AND SCRATCHES ON FACE WHERE I SCRATCHED DURING THE NIGHT DUE TO DRY SENSITIVE SKIN, LEFT SHEETS ON FLOOR AND I HAD A DOG WHICH THEY WERE INFORMED WHEN RESERVATION WAS MADE THAT I HAD A SERVICE ANIMAL AND SGAIN RESERVATIONS WERE MADE AND PAYMENT WAS ACCEPTED. WHEN I ASKED FOR MONIES PAID FOR OCTOBER 14 & 15, 2023, AND ASKED FOR MFR'S (THAT IS WHO O WAS TOLD I WAS SPEAKING TO) SHE JUST SAID "I DOB'T GIVE YOY MONEY YOU GOTTA GET IT FROM EXPEDIA'". THIS PERSON THEN JUST HUNG UP ON ME WHILE AGAIN I WAS ASKING FOR HER NAME AND TO MAKE SURE THE FOLLOWING NIGHT WAS NOT CHARGED .TO ME.
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 17일
Sorry we had to tell you not welcome here anymore; but you left us no other chioce after how you left the room.

4/10 - 별로예요

Brandon

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk Staff 님, 2023년 10월 15일
Ok