숙박 시설 정면
예약 가능 여부 확인

그레트나 홀 호텔 여행 후기

4 out of 5
그레트나 홀 호텔
Gretna Green, Gretna, Scotland

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 353개 이용 후기 중 111개" "
평점 8 - 좋아요. 353개 이용 후기 중 126개" "
평점 6 - 괜찮아요. 353개 이용 후기 중 78개" "
평점 4 - 별로예요. 353개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 353개 이용 후기 중 12개" "

7.8/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked pretty much everything! Clean, comfortable with great ambiance. Staff were very efficient and really friendly.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A relaxing stay.
2023년 12월에 1박 숙박함

8/10 - 좋아요

David

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Karen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We arrived at 11 pm and were greeted. It took very little time to check us in. We were exhausted and slept well, woke up early, had
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
All-round excellence
I dropped one star on eco-friendly because our towels were replaced even though we hung them up, as best we could, to show we would keep them. That's how deep I had to dig to find something wrong with our two night stay. Friendly and efficient service from check-in and throughout our stay. My specific room request was met and the room was as new, except for an area of carpet which had probably been assaulted in some way by one or other wedding guest, as this is the hotel's speciality. There were coach parties and groups of guests on both night we were there, and - from previous experience in other hotels - I probably wouldn't choose to stay there during the height of the wedding season. I'm old and miserable and looking, above all, for somewhere convenient to sleep when choosing a hotel, not a good time! The food in the restaurant was excellent, though pricey compared to similar restaurants in D & G, but this is prime tourism and we didn't feel ripped off as the quality and presentation were both very high. We didn't take breakfast on either day - didn't need to, portions were not stingy - so can't comment on that. Highly recommended.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Becky

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Becky

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay at gretna hall staff all so friendly!
2023년 11월에 2박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Nice hotel. Bed was a bit uncomfortable, food was nice. All in all, would stop again.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Hazel

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Staff brilliant. Breakfast good. Wedding meal Luke warm, bland, dry tasteless. Empty salt sellers. Felt like a bridal conveyer belt. Carpets in rooms dirty. Marks on all walls. Not the romantic wedding venue we expected. Not a four star hotel. More like a basic 3 star.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Stuart

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wedding stay
Lovely reception at the desk. Lovely rooms and comfortable beds. But lots of stairs. Good selection of drinks at the bar, and not badly priced. Restaurant food was delicious but wine was expensive. Only downside was breakfast. It seemed to be short staffed (or maybe too many wedding guests for the number of staff) and therefore the selection of available foods was variable. So close but easy to improve.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Craig

2023년 10월에 1박 숙박함

8/10 - 좋아요

Stan

좋아요: 청결 상태, 직원 및 서비스
It's OK
It was OK. We were wedding guests so it was chosen by the bride. We travelled a long way so stayed two nights. Our bed was a standard double. I'm still getting over it,how did we ever cope before getting our king size. The shower doors were missing a runner so the bathroom flooded and the lift was broken and our room was on the second floor so we had to carry the luggage up, and then down again when we checked out. Breakfast buffet was good though
Veggie curry evening meal. Excellent
Buttered chicken evening , excellent.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Sheila

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A great overnight stop en route to Edinburgh
Excellent stay. Comfy bed , great shower. All very good
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just a stopover, but enjoyed the experience.
2023년 8월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 9월 10일
Thank you for taking the time to leave us a review. I am thrilled you enjoyed your stay with us!

4/10 - 별로예요

Nathan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointed
Perfect location. Really nice building but shower didn’t work and repair silicone marks on the bath. Was really disappointed.
2023년 8월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 9월 10일
Thank you for taking the time to leave us a review.

10/10 - 훌륭해요

Julie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gretna wedding 💑
Beautiful hotel .very clean .lovely food .servixe is first class. Wonderful place to stay .
2023년 7월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 8월 7일
Thank you for taking the time to leave us a review, it is greatly appreciated. Your kind words mean a lot to us!

4/10 - 별로예요

Darren

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Poor hotel
Stayed for a wedding at 1pm on our day of arrival but nowhere provided to get changed as there were no early check in availability we had to change in our cars The rooms on floor one were lovely but from 2 upwards are very dated The drinks prices are very expensive also Won’t be visiting here again
2023년 7월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 8월 3일
Thank you for taking the time to leave us a review, our check-in time is from 3pm and we cannot guarantee early check-ins which have not been pre-booked. Both our ground floor and first floor bedrooms have been recently refurbished with the second floor being the only floor which is yet to be refurbished and for this is discounted.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 8월 3일
Thank you so much for taking the time to leave us a review, it is greatly appreciated!

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hadn't been to the hotel for about 8 years what a difference in this time bar area restaurant and rooms have been updated to a lovely standard and the staff are all dressed in there smart uniforms This is not to say we didn't enjoy ourselves 8 years ago it was just nice to go back and get a lovely surprise how much it had been updated As for our stay we had a warm welcome at reception and then with the bar and restaurant staff thay were all nice over our 2 day Stay Only concern would be the prices at the bar we noticed some of the people going out to the nearest bars to drink wasn't like that 8 year ago it was more in line with the bars around the area and was away busy in the hotel Other than this thanks for a lovely time
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 6월 13일
Thank you so much for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us and humbled that you can appreciate the change in our hotel & team. We hope to welcome you back again and keep impressing you.Many Thanks

8/10 - 좋아요

Diane

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Woken at 6am by banging doors. I slept ok but you sunk into the middle of the bed.
2023년 6월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 8월 3일
Thank you for taking the time to leave us a review it is greatly appreciated.

2/10 - 너무 별로예요

Thomas

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 5월 28일
Hi Thomas, as you have provided no detail to your negative scoring I cannot address why your scoring of us was poor. Many Thanks,

10/10 - 훌륭해요

Trevor Berney

2023년 5월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 5월 24일
Thank you for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us and hope to welcome you back again soon.

10/10 - 훌륭해요

Anneka

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had eloped at the cottage at Gretna Hall, what an amazing day and great staff. Thank you so much
2023년 5월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 5월 18일
Thank you so much for taking the time to leave us a review, it is greatly appreciated. We're thrilled you're enjoyed your stay with us!

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect stay
Amazing hotel, friendly staff and fantastic food
2023년 5월에 3박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 5월 11일
Thank you so much for taking the time to leave us a review, it is greatly appreciated.

10/10 - 훌륭해요

Rosemary

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm friendly welcome. Good understanding of coeliac diet. Excellent well cooked food.
2023년 5월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 5월 11일
Thank you so much for taking the time to leave us a review, it is greatly appreciated!

6/10 - 괜찮아요

Andrew

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Didn't like : Cracked sink, mould in the bathroom. Bar staff condescending. The outside render is falling off and looks run down.
2023년 4월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 5월 28일
The building was built in 1710 however our maintenance team work extremely hard to ensure it is maintained to a high standard. I can only apologise if this was not to your taste.

10/10 - 훌륭해요

Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Short stay
Very good stay, food was great, especially breakfast.
2023년 4월에 3박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 4월 28일
Thank you so much for taking the time to leave us a review, your kind comments are greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 - 훌륭해요

Tina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed at Gretna Hall Hotel for 2 nights for my niece's wedding Staff very helpfuland friendly Room was very modern and clean Bar and restaurant lovely. Again, very helpful staff Beautiful grounds and photo areas Hotel is just a 5 minute walk into Gretna town Would definitely recommend
2023년 4월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 4월 28일
Thank you so much for taking the time to leave us a review, your kind words are greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel very friendly
2023년 4월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 4월 16일
Thank you so much for taking the time to leave us a review, it is greatly appreciated by our team! We're thrilled you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함
답변 제공: Lorraine Kirkwood 님, 2023년 4월 11일
Good evening DavidThank you for staying at Smiths Hotel. I am pleased to see you enjoyed your stay with us and hope we can welcome you back soon. Kind regards

10/10 - 훌륭해요

Liz

2023년 4월에 1박 숙박함
답변 제공: LORRAINE 님, 2023년 4월 9일
Good morning LizThank you for staying at Smiths Hotel I am pleased to see you enjoyed your stay. I hope you will visit us again soon.Kind regards

10/10 - 훌륭해요

jo

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 4월 28일
Thank you so much for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 - 훌륭해요

Paul

2023년 3월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 4월 21일
Thank you for taking the time to leave us a review, it is greatly appreciated by our team! We hope to welcome you back in the near future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wedding
Gretna Hall is a lovely place to stay, food is good drink prices a little on the high side nice grounds but to really get the best out of the area you need good weather.
2023년 3월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 3월 29일
Thank you for taking the time to leave us a review, it is greatly appreciated. We're thrilled you enjoyed your stay and hope to welcome you back again soon!

10/10 - 훌륭해요

Jane

2023년 3월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 4월 12일
Thank you so much for your excellent review! We hope to welcome you back again soon.

10/10 - 훌륭해요

David

2023년 3월에 1박 숙박함
답변 제공: Lorraine Kirkwood 님, 2023년 3월 21일
Good morning David Thank you for staying at Smiths I am pleased you enjoyed your stay and hope we will see you again soon. Kind regards

10/10 - 훌륭해요

Mary

2023년 2월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2023년 3월 4일
Thank you for taking the time to leave us a review, it is greatly appreciated. Many Thanks!

8/10 - 좋아요

sam

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Lorraine Kirkwood 님, 2023년 2월 25일
Good morning Thank you for staying at Smiths hotel and offering feedback. I am pleased you enjoyed your stay and hope to see you again soon. Kind regards

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel and staff. Looking forward to staying again in august for our wedding.
2023년 2월에 2박 숙박함
답변 제공: Lorraine Kirkwood 님, 2023년 2월 21일
Good morning ChrisThank you for staying at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope you will visit us again. Kind regards

6/10 - 괜찮아요

Anne marie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Hotel was lovely. Room was good size
2022년 12월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 12월 21일
Thank you for taking the time to leave us a review, it is greatly appreciated.

10/10 - 훌륭해요

Helen

2022년 12월에 2박 숙박함
답변 제공: Lorraine Kirkwood 님, 2022년 12월 20일
Good morningThank you for staying at Smiths Hotel and taking the time to give feedback.I hope you will visit us again soon.

8/10 - 좋아요

Benn

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 29일
Thank you for taking the time to leave us a review, it is greatly appreciated. Many thanks.

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 29일
Thank you for taking the time to leave us a review, it is greatly appreciated. Many thanks.

8/10 - 좋아요

Margaret

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Weekend Break and Shopping.
This is the third time at hotel better room this time as I booked superior room it was excellent only thing missing was a fridge but I will go back next year.
2022년 11월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 24일
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
Great hotel, friendly and helpful staff, will be a regular stopover for me on my way along the A75
2022년 11월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 20일
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 20일
Thank you for taking the time to leave us a review, it is greatly appreciated!

8/10 - 좋아요

Clare

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel and fantastic food.
Lovely hotel and fantastic food. Only negative was being in a room above the main wedding function disco when we weren’t part of their group. Too noisy to sleep…but I guess that’s to be expected when you’re staying at a wedding venue.
2022년 10월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 20일
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 20일
Thank you for taking the time to leave us a review, it is greatly appreciated!

6/10 - 괜찮아요

Lynn

좋아요: 직원 및 서비스
OK
VERY small bedroom with stained carpet, apart from that clean enough. The corner shower cabinet only opened a partly. Communal toilets were in need of an upgrade and very smelly. Staff were very friendly and helpful.
2022년 10월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 11월 20일
Thank you for taking the time to leave us review, it is greatly appreciated!

10/10 - 훌륭해요

Samantha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: Emily - Gretna Hall Hotel Reception Manager 님, 2022년 10월 23일
Thank you for taking the time to leave us a review, it is greatly appreciated!