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데카메론 로스 코코스(비용 일체 포함) 여행 후기

3.5 out of 5
데카메론 로스 코코스(비용 일체 포함)
Avenida Retorno Las Palmas, Rincón de Guayabitos, NAY

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 371개 이용 후기 중 140개" "
평점 8 - 좋아요. 371개 이용 후기 중 119개" "
평점 6 - 괜찮아요. 371개 이용 후기 중 61개" "
평점 4 - 별로예요. 371개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 371개 이용 후기 중 20개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

6.6/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Luis

2024년 4월에 3박 숙박함

4/10 - 별로예요

Claude

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
C’était la dernière fois. Merci
2024년 3월에 2박 숙박함
답변 제공: Yecenia Haller Responsable du service clients 님, 2024년 3월 28일
Cher Claude,Recevez un salut cordial de la part de l'hôtel Decameron Los Cocos, nous tenons à vous remercier pour le temps que vous avez passé à répondre à notre enquête et à nous faire part de votre avis, qui est très important pour nous.Nous vous invitons à développer vos commentaires et nous permettre de savoir en détail quel aspect de nos services nous pouvons améliorer.Nous espérons vous voir bientôt profiter de nos destinations et ainsi améliorer votre expérience. Ce sera toujours un plaisir de vous servir.Cordialement,

10/10 - 훌륭해요

Alicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien solo la cena independientemente que cuenta con variedad deberían agregar cena ligera que no se tanto comida, a mi parecer yogur cereales frutas licuados no tan pesado
2024년 3월에 2박 숙박함
답변 제공: Yecenia Haller Villalobos Jefa de Servicio al Hués 님, 2024년 3월 19일
Estimada Alicia,Reciba un cordial saludo gracias por su reseña positiva sobre el hotel Decameron Los Cocos. Nos alegra saber que disfrutó del buen trato, la amabilidad del personal. Tomaremos en cuenta sus observaciones y las evaluaremos esto para futuras mejoras. Agradecemos su comentario y esperamos darle la bienvenida nuevamente en el futuro.Siempre será un placer poder atenderle.Cordialmente,

10/10 - 훌륭해요

Kelly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I wasn’t expecting much from this property but was pleasantly surprised. The service was excellent, food options were great. Our room had a peek a boo view of the ocean. Those that say this place isn’t on the water probably got put in building 4. I would definitely go back.
2024년 3월에 3박 숙박함
답변 제공: Yecenia Haller Villalobos Guest Service Manager 님, 2024년 3월 19일
Dear Kelly,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us, we will take each comment and rating to continue improving our service excellence program.We are very happy to know that you liked our service in general.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,

10/10 - 훌륭해요

Jose Rosalio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buen hotel
2024년 2월에 3박 숙박함
답변 제공: Yecenia Haller Villalobos Jefa servicio al huesped 님, 2024년 3월 10일
En nombre de Decameron Los Cocos, agradecemos el tiempo qué se tomó para compartir su opinión, la cual para nosotros es muy importante Nos alegra que haya disfrutado de las diferentes áreas, la variedad gastronómica, las actividades que tenemos diariamente en nuestro centro de actividades.Es un placer para todo el equipo haberlos atendido durante su estancia y leer sus valiosos comentarios que nos motivan a seguir trabajando para poder hacer de sus vacaciones una experiencia inolvidable. Esperamos volver a tener el gusto de atenderle en una próxima estancia y se convierta parte de nuestros clientes frecuentes para seguir haciendo de sus vacaciones la mejor experiencia. Siempre será un placer poder atenderle.Cordialmente, Yecenia Haller VillalobosJefa de Servicio al Huésped

4/10 - 별로예요

CHAD

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water, cockroaches in room, meals very repetetive, facilities very spread out, limited english speaking staff
2024년 2월에 28박 숙박함
답변 제공: Yecenia Haller Villalobos Guest Service Manager 님, 2024년 3월 10일
On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very sorry that your experience has not been satisfactory regarding our food and beverage service & hot water. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,

8/10 - 좋아요

Cony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Un poco más de variedad en comidas
2024년 2월에 3박 숙박함
답변 제공: Yecenia Haller Villalobos Jefa servicio al huesped 님, 2024년 2월 26일
¡Gracias por tu comentario, Cony! Tomaremos en cuenta tu sugerencia sobre la variedad en comidas en el hotel Decameron Los Cocos. Nos esforzamos por mejorar continuamente para brindar la mejor experiencia posible a nuestros huéspedes. ¡Esperamos verte de nuevo pronto!

6/10 - 괜찮아요

Kelly Leighanne

Air conditioner didn’t work Had to ask for towels cause cleaning staff never left any Water was not hot
2024년 2월에 7박 숙박함
답변 제공: Yecenia Haller Villalobos Guest Service Manager 님, 2024년 2월 26일
Thank you for sharing your feedback, Kelly Leighanne. We apologize for the inconveniences you experienced at Decameron Los Cocos. Your comments will be shared with the hotel management to address the issues with the air conditioning, towel supply, and hot water. We appreciate your review.

2/10 - 너무 별로예요

Elizabeth

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The WORST
The worst all inclusive ever. In a very sketchy area, so far from civilization. They do not like Americans here. I can’t believe this place is in business!
2023년 12월에 2박 숙박함
답변 제공: Yecenia Haller Villalobos Guest Service Manager 님, 2024년 2월 18일
Dear guest,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are sorry that your experience has not been satisfactory. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,

2/10 - 너무 별로예요

ramiro

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
HOTEL NOT ON BEACH AND DOSN'T HAVE OCEAN VIEW.
2023년 9월에 4박 숙박함
답변 제공: Yecenia Haller Villalobos, Servicio al Huesped 님, 2023년 11월 10일
Dear Ramiro, I appreciate the time taken to answer our survey, I am sorry to know that your stay has not been satisfactory, I tell you we have 5 buildings, 3 of them are on the beach, we have rooms that have ocean view upon request by our guests since everything depends on the availability of the hotel. We hope to see you again in the not too distant future, and make your stay an unforgettable experience

2/10 - 너무 별로예요

juan gerardo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Yecenia Haller Villalobos, Servicio al Huesped 님, 2023년 11월 10일
Estimado Juan,Agradecemos que se haya tomado el tiempo, para contestar nuestra encuesta.Lo invitamos a que nos amplíe sus comentarios y nos permita conocer en detalle en qué aspecto de nuestros servicios podemos mejorar. Esperamos volver a tener el gusto de atenderlo en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia.

8/10 - 좋아요

Gabriela Alejandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
agradable hospedaje, y amabilidad del personal
2023년 9월에 4박 숙박함

2/10 - 너무 별로예요

leticia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Everyone in the hotel got sick from bad food including my family. It rained and water was coming from every aspect of the hotel including restaurant and rooms. Not safe to stay here.
2023년 8월에 3박 숙박함

2/10 - 너무 별로예요

JUAN 님, MIRA LOMA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함

8/10 - 좋아요

José Arturo

2023년 8월에 3박 숙박함
답변 제공: Paola Mendoza, Servicio a Huésped 님, 2023년 9월 4일
Estimado José Arturo,Reciba un cordial saludo del hotel Decameron Los Cocos, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y que haya sido satisfactoria. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderlo. Cordialmente, Paola Estefania Mendoza Garcia Jefa de Servicio al Huésped

10/10 - 훌륭해요

Alejandro

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
De lujo
2023년 8월에 2박 숙박함
답변 제공: Paola Mendoza, Servicio a Huésped 님, 2023년 8월 13일
Estimado Alejandro,Nos complace escuchar sus opiniones sobre su estadía en el hotel Decameron los cocos.Lo invitamos a seguir creando experiencias de lujo en cualquiera de nuestros destinos.

6/10 - 괜찮아요

Ismael

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Tv sin imagen, personal insuficientes, llaves que no abren las puertas,
2023년 7월에 2박 숙박함
답변 제공: Paola Mendoza Servicio a Huésped 님, 2023년 8월 8일
Estimado Ismael,Reciba un cordial saludo del hotel Decameron Los Cocos, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y valoramos sus comentarios y calificación que nos permiten seguir mejorando nuestro programa de excelencia en el servicio para cumplir 100% sus expectativas en una próxima oportunidad. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderlo. Cordialmente, Paola Estefania Mendoza Garcia Jefa de Servicio al Huésped

8/10 - 좋아요

Ana Rosa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nos gusta el hotel , pero el baño de la habitacion pequeño.
2023년 7월에 3박 숙박함
답변 제공: Paola Estefania Mendoza Garcia 님, 2023년 7월 23일
Estimada Ana Rosa,Reciba un cordial saludo del hotel Decameron Los Cocos, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y valoramos sus comentarios y calificación que nos permiten seguir mejorando nuestro programa de excelencia en el servicio para cumplir 100% sus expectativas en una próxima oportunidad. Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos. Siempre será un placer poder atenderlo. Cordialmente, Paola Estefania Mendoza Garcia Jefa de Servicio al Huésped paola.mendoza@decameron.com

2/10 - 너무 별로예요

Claudio

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I don’t like it
2023년 7월에 3박 숙박함
답변 제공: Paola Mendoza, guest service 님, 2023년 8월 13일
Dear guest,We invite you to expand your comments to know where we can improve.it will be a pleasure to hear you again

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Un lugar ideal para viajs familiares, ambiente relajado y tranquilo
2023년 6월에 3박 숙박함
답변 제공: Sr. Francisco 님, 2023년 7월 2일
Estimado FranciscoReciba un cordial saludo del hotel Decameron Los Cocos, agradecemos que se haya tomado el tiempo de evaluar su experiencia en el hotel y que haya sido satisfactoria. Tomaremos en cuanta cada comentario y calificación para seguir mejorando nuestro programa de excelencia en el servicio.Esperamos que sea parte de nuestros huéspedes frecuentes para así poderle seguir brindando experiencias memorables en cualquiera de nuestros destinos.Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

10/10 - 훌륭해요

Martha Silvia

2023년 6월에 2박 숙박함
답변 제공: Sra. Martha 님, 2023년 7월 2일
Estimada Martha Silvia,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

6/10 - 괜찮아요

ROLAND

00000
2023년 5월에 3박 숙박함
답변 제공: Jefa de Servicio al Huésped 님, 2023년 6월 1일
Estimado Roland,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

2/10 - 너무 별로예요

Rodolfo

별로예요: 직원 및 서비스
2023년 5월에 2박 숙박함
답변 제공: Sr. Rodolfo 님, 2023년 7월 2일
Estimado Rodolfo,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

6/10 - 괜찮아요

Irene

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
This an old hotel that needs to be remodeled. Furniture is old.Mirrors have black spots & need to be replaced. Food was good as well as service. The night entertainment show was great!
2023년 3월에 2박 숙박함
답변 제공: Guest Service Manager 님, 2023년 6월 1일
Dear IreneOn behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very happy to know that you liked the service from the staff of our hotel.We are sorry that your experience has not been satisfactory regarding the hotels infrastucture. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

8/10 - 좋아요

Silviano

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
2023년 3월에 3박 숙박함
답변 제공: Jefa de Servicio al Huésped 님, 2023년 6월 1일
Estimado Silviano,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

8/10 - 좋아요

Cindy

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Nice three star. Friendly guests snd staff. Food was ok. Great beach. Very walkable area with lots of great food and entertainment outside the resort. A la carts were hard to book.
2023년 3월에 7박 숙박함
답변 제공: Guest Service Manager 님, 2023년 6월 1일
Dear Cindy,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very happy to know that you liked our service in general.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

10/10 - 훌륭해요

Brandi

2023년 2월에 7박 숙박함
답변 제공: Jefa de Servicio al Huésped 님, 2023년 6월 1일
Estimado Brandi,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

10/10 - 훌륭해요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family-friendly, family fun at Los Cocos A-I
We were greeted by friendly staff. Most people there speak Spanish but there was a front desk clerk who spoke English and helped us with all our needs. Our room was beautiful and had a lovely balcony facing the ocean in building number one. W We asked for a king room and had two double beds, no problem for us. We met up with family and enjoyed the buffet meals, snack bar, adult pool bar and bar #1. The service was excellent in restaurant we ate at, on the floor and behind the counters. A very friendly and congenial atmosphere. My son and I enjoyed the free kayaking experience. Sailing with a skipper on a catamaran was offered to us, as well. The adult pool area was lovely for hanging out in the sun or shade and a cool down in the water. Chaises we’re comfortable and towels were provided with exchange for a card. A wonderful time for all of us. Thank you staff for your endless attention.
Base point
Isla Coral, Jaltamba Bay
Rincon de Guayabitos
Night time by the bay
2022년 12월에 5박 숙박함
답변 제공: Guest Service Manager 님, 2023년 6월 1일
Dear Angela,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very happy to know that you liked our service in general.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

8/10 - 좋아요

Martha

답변 제공: Jefa de Servicio al Huésped 님, 2023년 6월 1일
Estimada Martha,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

6/10 - 괜찮아요

Christian

가족 여행
별로예요: 숙박 시설 상태 및 시설
Outdated. Needs remodeling
답변 제공: Jefa de Servicio al Huésped 님, 2023년 6월 1일
Estimado Christian,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

10/10 - 훌륭해요

Victor M

2022년 12월에 3박 숙박함
답변 제공: Jefa de Servicio al Huésped 님, 2023년 6월 1일
Estimado Victor M,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

4/10 - 별로예요

Damara Karan

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
So disappointing. This is our third time here and unfortunately will be our last. It was loud all the time. No quiet area to be found. The rooms were dirty. Hardly could get a towel restocked. Beds were like sleeping on the floor. A/c stopped working. Elevator broke numerous times. Food was the same everyday. Beach chairs were hard to find and always dirty. The only pro If you are still with me is the city itself and the people that live in it. The excursions away from the hotel are amazing. We love rincon de guayabitos but we will not be back. We will pay the extra money to stay in sayulita or punta de Meta. Don’t waste your money on the Decameron chain. Terrible.
2022년 11월에 6박 숙박함
답변 제공: Guest Service Manager 님, 2023년 6월 1일
Dear Damara Karan,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are sorry that your experience has not been satisfactory. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

8/10 - 좋아요

David

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Falta actualizar sus imágenes ya que muestras otras instalaciones de la misma cadena de hoteles
2022년 8월에 3박 숙박함
답변 제공: Regino Romero, Jefe de Servicio al Huesped 님, 2022년 8월 21일
Estimado HuéspedEn nombre del staff del Hotel Decamerón Los Cocos le damos las gracias por el tiempo tomado a compartirnos su experiencia.Su comentario será canalizado al área correspondiente para su corrección.Esperamos tenerlo pronto con nosotros

4/10 - 별로예요

Pedro

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good Poor and property need to improve
2022년 8월에 3박 숙박함
답변 제공: Regino Romero, Jefe de Servicio al Huesped 님, 2022년 8월 18일
Dear Guest We want to thank you for your comment, we are continuously working to exceed the expectations of our customers. We invite you to visit us in the future so you can see all these changes and you can have an unforgettable vacation.

4/10 - 별로예요

Jacob Jonas

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Reservamos una habitación con vista al mar, se hizo el cobro como tal, y nos mandaron a una habitación a 2 cuadras Del Mar, con la excusa que no tenían habitaciones disponibles
2022년 7월에 3박 숙박함
답변 제공: Regino Romero, Jefe de Servicio al Huesped 님, 2022년 8월 4일
Hola Jacob El precio de las habitaciones es el mismo para todas, las habitaciones con vista al mar es bajo disponibilidad, la mayoría de la habitaciones con vista al mar esta en el bloque 4 que es el lugar que usted comenta.

8/10 - 좋아요

Marco A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quieres pasar Bieen :)
Instalaciones Comodas Limpias Restaurantes Bieen Bebidas Bieen Playa Bieen en General Bieen, bueno un poco tardado el Check in, pero es entendible, Gracias Volveré.
2022년 2월에 3박 숙박함

4/10 - 별로예요

Catherine

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pretty disappointed after being there on 4 different occasions and bringing at least 9 other guests with us we won’t recommend. Pool bar was closed multiple days, and pool was green for 2 days. Steakhouse restaurant was not open every night for reservations. When rooms were cleaned no toilet paper was left and there was no wash clothes. The floor was often not swept or washed. The all inclusive restaurant was lacking variety of food. Previously the food provided offered a larger variety and quality. We love this area but unfortunately after our 4th visit we may not stay here again.
2022년 3월에 9박 숙박함

8/10 - 좋아요

fernando salaazar

가족 여행
좋아요: 청결 상태, 직원 및 서비스
creo pueden mejorar la calidad de los alimentos sobre todo en los restaurantes a la carta. los alimentos de muy baja calidad
2022년 3월에 3박 숙박함

8/10 - 좋아요

Leslie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff were excellent. Location is great. Food was pretty good for an all inclusive. They did not make good margaritas which was disappointing. The beach was crowded and the music loud even at night. Make sure your room is away from the bar area.
2022년 2월에 14박 숙박함

4/10 - 별로예요

Steve and Denise

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a difficult time at check in as we walked up several flights of stairs to get to our room to find out we didn't get the king bed we requested, but 2 small doubles. My husband went to change rooms and they put us on the main floor when we paid for an upgrade for an ocean view room, so back he went to change the room again. There are no king beds in the category we booked even though they say there is. There are not enough loungers at the beach and they are the hard plastic ones which are not comfortable at all. We were supposed to have reservartions for a la carte dining both nights, however, there was no a la carte open the first night. I was supposed to have received a birthday cake, but never received it. You cannot get a mojito at any of the bars and the mixed drinks are so sweet you can't even drink them. The pillows on the bed were too hard and too big to sleep comfortably. The staff were attentive and friendly, but we would not return as there are just too many negatives.
2022년 2월에 2박 숙박함

6/10 - 괜찮아요

Laurie

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
2022년 2월에 4박 숙박함

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice room and the beach
2022년 1월에 3박 숙박함

2/10 - 너무 별로예요

Eduardo

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tanto el hotel como todo el establecimiento es de lo peor nada sirve no ay agua caliente no sirve el aire ni la Tv la comida de lo peor tanto que sólo estuvimos una noche y nos tuvimos que salir y reservar en otro hotel y pues perdimos lo de la reserva de las otras noches
2022년 1월에 4박 숙박함

10/10 - 훌륭해요

nancy 님, Rancho Palos Verdes

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and amenities at this property. The beach access is a plus.
2021년 12월에 8박 숙박함

2/10 - 너무 별로예요

Ruby

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed in this hotel. The room had cockroaches. Needs a total renovation.
2021년 12월에 3박 숙박함

6/10 - 괜찮아요

Jesus

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
they gave me a wrong room which i never got small and had insects on the bed next day i demanded my room i purchased. a Also they think the wifi is amzing to make dinner reservations which is impossible useless. cleaning people seem too hurry u up and leave and staff seems there always on top of u
2021년 12월에 3박 숙박함

8/10 - 좋아요

SYLVIA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Totally geared to Mexicans…no bacon, no toast, no more olives or capers. On the ocean but no shrimps or crab. Staff are absolutely fabulous but not being paid properly and trying to make do with the many less ingredients to feed the customers. Many negative changes since the Colombians took over…cheapest of everything. New staff don’t even know the basics of English. Never any beach chairs after 9am. Really went downhill in the past few years ! But we love the people who do their utmost to make things right.
2021년 11월에 7박 숙박함

2/10 - 너무 별로예요

Jose

2021년 8월에 4박 숙박함

10/10 - 훌륭해요

Tania

2021년 7월에 4박 숙박함

6/10 - 괜찮아요

Francisco

좋아요: 청결 상태
별로예요: 객실의 편안함
Reserve habitación con cama king me dieron matrimonial
2021년 7월에 2박 숙박함
답변 제공: Jefe de servicio a huésped 님, 2021년 8월 20일
Estimado Francisco, En nombre del hotel Decameron Los Cocos queremos agradecerle el tiempo dedicado a escribir sus comentarios y darnos a conocer su opinión, la cual es muy importante para nosotros. Nos alegra mucho saber que le haya gustado los servicios en general de nuestro hotel. Referente a sus comentarios, los haremos llegar a las áreas correspondientes para que trabajen en las mejoras necesarias. Esperamos volver a tener el gusto de atenderla en una próxima oportunidad y hacer de sus vacaciones la mejor experiencia. Saludos cordiales, Natalia Casas Ramirez Jefe de servicio a huésped