실내 수영장, 06:00 ~ 자정 오픈, 일광욕 의자

보더스 인 & 스위트 바이 코블스톤 호텔 - 리폰 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 425개 이용 후기 중 129개" "
평점 8 - 좋아요. 425개 이용 후기 중 187개" "
평점 6 - 괜찮아요. 425개 이용 후기 중 65개" "
평점 4 - 별로예요. 425개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 425개 이용 후기 중 24개" "

8.0/10

청결 상태

8.6/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: James 님, 2024년 4월 9일
Diana,Thank you for the kind review! Please let us know if we can do anything to improve your next stay!

8/10 - 좋아요

Tasha

2024년 3월에 1박 숙박함
답변 제공: James 님, 2024년 4월 18일
Hi Tasha,Thank you so much for the kind review! We hope to see you again soon; please let us know if you have any suggestions on how we might make your next stay a five star experience!Thanks again!

8/10 - 좋아요

Donna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a room with one queen and the room had a couch and a coffee table as well as desk and usual amenities.
답변 제공: James 님, 2024년 2월 1일
Hello Donna,Thank you for the kind review! If you have any suggestions on how we might earn a 5/5, please let me know!

8/10 - 좋아요

Robin

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: James 님, 2023년 12월 8일
Hi Robin,Thank you so much for the kind review! If you have any feedback on how we might improve your next stay, please let us know!

6/10 - 괜찮아요

Richard

2023년 11월에 2박 숙박함
답변 제공: James 님, 2024년 2월 1일
Hello Richard,Thank you for taking the time to leave a review! If you have any suggestions on how we might improve our guest's experience, please let us know!

2/10 - 너무 별로예요

Lee

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away if you can.
This place is maybe a $75/night motel. The outfit that owns this place also owns Cobblestone in Ripon. I have stayed here many times for the last 20 some years. I have watched it go downhill. They charge what they do because they can, not because this place is worth it. They put no money back into the place. Zero. So it is getting very old. In my latest stay, the TV didn't work. Now they require an additional $25.00 security deposit. People behind the counter do the cleaning. It is so not worth it. But you have no other choices in Ripon
2023년 11월에 1박 숙박함
답변 제공: James 님, 2023년 11월 17일
Hi Lee,I'm sorry to hear that you did not enjoy your recent stay. We are currently making many improvements to the property (our new roof was completed yesterday), and the incidental deposit is part of our plan to improve operations and guest experience. We are also hoping to have our cable upgraded in the very near future, and have more exciting improvements planned for next Spring. Thank you for taking the time to let us know what you thought of your stay!

2/10 - 너무 별로예요

Tara

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled moldy.
2023년 10월에 1박 숙박함
답변 제공: James 님, 2023년 11월 17일
Tara,I'm sorry to hear you found your room to have an unpleasant odor. I will have Housekeeping inspect to see if they can find the issue. We hope that you'll give us another shot in the future, as we are just beginning a major overhaul and have already replaced our roof as of yesterday. Please feel free to contact us if you would like to further discuss your stay!

8/10 - 좋아요

Derek

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was very quite.
2023년 11월에 1박 숙박함
답변 제공: James 님, 2023년 11월 17일
Hi Derek,We appreciate you taking the time to leave us a review! We are always trying to improve, so please feel free to contact me if you have any suggestions! Thank you!

2/10 - 너무 별로예요

Roxanne

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
We found a thick silver ring in our bed that was between the mattress and sheet. This makes me think the sheets weren't changed/ cleaned. The breakfast was terrible. Even the bacon tasted old & reheated. Nothing impressive about the hotel at all.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Roxanne,I'm sorry to hear that you did not enjoy your recent stay. I have shared your comments with our housekeeping and breakfast staff, and we do hope you will give us another chance to earn your future business.Thank you for letting me know what you thought of your stay!

6/10 - 괜찮아요

Karen

연인과의 여행
좋아요: 직원 및 서비스
Friendly helpful staff.
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Karen,Thank you for the kind review! If you have any suggestions on how we might improve, please let us know. We hope to see you again soon!

8/10 - 좋아요

Fred

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Property is dated, but comfortable and quiet. Room was not cleaned entirely before our arrival, there was an open jar of pickles left in the fridge and a used bar of soap left in the tub. Caulking/trim around tub had crevices attacking mold and mildew.....
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Fred,I have shared your comments with our Housekeeping staff. I am truly sorry you experienced these issues with your room, and we will be using this as an opportunity to improve in mindfulness. Thank you for the kind review in spite of these issues; we very much appreciate it, and are happy that you at least found the property quiet and comfortable!

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was smaller than most hotel rooms but adequate. It was very clean with well maintained furnishing. Breakfast options were not appetizing with a bland sausage of unknown origin and eggs. The charge was a bit pricey for a motel in a town that is not close to any major cities or attractions.
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Richard,Thank you for the kind review! I should mention that our hot breakfast items are 100% real eggs and pork sausage/bacon. In regards to pricing: while we would like to price our rooms lower, our current prices reflect rising costs, and you will likely find that less expensive properties are not able to offer the same amenities (free high speed WiFi, parking, breakfast, swimming pool, etc.). Thanks again for letting us know what you thought of your stay, and we hope to see you again soon!

4/10 - 별로예요

Matthew

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: GM 님, 2023년 10월 16일
Matthew,I'm sorry that it seems you did not enjoy your stay. Please do not hesitate to leave feedback, as we rely on it to continuously improve our guest's experience. Thank you for letting us know what you thought of your stay!

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 22일
Hello,Thank you for taking the time to let us know what you thought of your stay. If you have any suggestions on how we might improve the experience, please let us know!

6/10 - 괜찮아요

Alisa

2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 22일
Alisa,Thank you for taking the time to leave a review of our hotel. If there are aspects of the stay that you think we could improve upon, please feel free to reach out to the property.

8/10 - 좋아요

Gregg

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 9월 22일
Gregg,Thank you so much for the kind review of our hotel! If there is anything we might be able to do to improve upon the guest experience, please feel free to let us know!

4/10 - 별로예요

Elise

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Morning Employee is HORRIBLE
The woman that checked me in was phenomenal and very friendly!! She tried to help me with my concerns and what was wrong. The man that checked me out was rude and SO very unprofessional. Didnt want to listen to my concerns, wouldnt even listen to me when I express i purposely got a king size bed room the hot tub and there was a sign saying Out of Order. He said....too bad, already checked you out. The list is WAY longer but i dont have the time list it all
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 24일
Elise,As I attempted to communicate to you at check out, you did not reserve a room with a hot tub. You made your own reservation online, and did not select, nor pay for, the hot tub option. I cannot give you a discount for a mistake that did not occur on our end. Regardless, we wish you good luck in selecting a different hotel for future stays in the area.Thank you!

6/10 - 괜찮아요

Veronica

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This place has seriously gone downhill over the years we have stayed here. Our room stunk like mold and had spider webs everywhere. The pillows stunk like Body Odor. However, I definitely appreciated the staff trying to be as helpful as they could. They all were helpful….except for the night shift guy with the ponytail he was tooooo professional and OVERLY serious about his job to the point it made us uncomfortable. We were completely bummed about the hot tub no longer being open. I think we will find somewhere that will maintain their property and amenities next year unfortunately.
2023년 8월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 24일
Veronica,I am sorry you did not enjoy your recent stay. I have asked housekeeping to look into the issues with your room and perform a deep cleaning. Unfortunately, as a business manager (and the guy with the ponytail) it is my job to maintain a professional demeanor at all times. I'm sorry if this made you uncomfortable, and hope you'll understand.At any rate, we thank you for taking the time to let us know what you thought of your stay. We hope you'll give us another shot next time you stay in the area.Thank you!

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 편의 시설/서비스
Decent stay…Adequate facility for one overnight.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 24일
Richard,I am happy to hear that you enjoyed your recent stay. If you ever have any suggestions for improvement, don't hesitate to let us know!

6/10 - 괜찮아요

Vladimir

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Visiting family in area. Felt room was clean and very good size. I would stay there again
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 24일
Vladimir,Thanks for taking the time to leave us a review! We hope that you'll consider us for future stays in the Ripon, WI area!

10/10 - 훌륭해요

Jane

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service. Staff made you feel right at home. Would highly recommend
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 19일
Jane,Thank you so much for the kind review! We are always open to suggestions on how we might further improve your experience, so feel free to reach out!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 19일
Hello,Thank you for taking the time to let us know what you thought of your recent stay! Please let us know if we can do anything to improve the experience next time.

6/10 - 괜찮아요

Kerry

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
The place needs a face lift
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 7일
Kerry,Thank you for taking the time to let us know what you thought of your recent stay! We are continuing to update and improve the property as quickly as possible, and hope that you'll give us another shot in the future.

10/10 - 훌륭해요

Lori

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We were happy with the accommodations.
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 8월 24일
Lori,Thanks so much for the kind review! We hope to see you again soon!

10/10 - 훌륭해요

CUONG

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall this place has charms that modern hotels don't have. Probably an elevator to the second floor would help some customers.
2023년 7월에 8박 숙박함
답변 제공: GM 님, 2023년 8월 4일
Cuong,Thank you so much for the kind review! We have been working very hard to improve things this summer, and we're very happy to hear that you enjoyed your stay!

8/10 - 좋아요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good location for a short and easy drive to the air show.
2023년 7월에 4박 숙박함
답변 제공: GM 님, 2023년 8월 4일
Dan,Thank you so much for the kind reivew! We hope to see you again soon! If you ever have any suggestions on how we might improve your experience, please let us know!

10/10 - 훌륭해요

Frank

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 8월 4일
Frank,Thank you so much for the excellent review! We hope you'll consider us when staying in Ripon in the future!

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
Overall-staff was good, property was mediocre.
Property needs an update and deep clean for sure. All of the staff were super friendly and appeared to be trying their hardest. We didn’t use the bedspreads on either bed, as there were stains and maybe blood on the other. We would’ve asked to move to a different and maybe cleaner room, but this was a major aviation event and we knew there wasn’t anything else available. The spa was not working and the pool was pretty cold. We did a thorough check for bedbugs and didn’t see any evidence. We also set some traps, and there wasn’t any. The breakfast each day was “meh”, but at least my kids had a little something before walking all day.
2023년 7월에 4박 숙박함
답변 제공: GM 님, 2023년 8월 4일
Hello,Thank you so much for letting us know what you thought of your stay! Please note in the future that we will always be happy to remake a bed, provide new towels, etc. We certainly want all of our guests to be able to sleep in the beds! At the very least, we are happy to hear that you were able to quickly get something to eat before attending the air show! We will continue to improve our guest's experience as much as possible, and hope you'll consider us when staying in Ripon in the future.

6/10 - 괜찮아요

Troy

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스
Beds were fine, 1 room had a damp-rid container in it that was gross and had an odd smell but turned the air on and smell went away. Bathrooms very old, no water pressure. Hot tub out of order. Staff during check in were very unprofessional and talking about personal things with each other and showing pictures on cell phones to one another while we were waiting to be checked in. Spider webs in stairwells. Overall it was an OK stay, but could use some effort from staff and some updates.
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 26일
Hello Troy,I'm sorry to hear that you experienced so many issues during your recent stay. I have looked over your reservation and found out who was staffed during check in, and I will address your complaint with them immediately. We were able to replace the hot water recirculation pump, so we have hopefully solved the water issue already. In regards to everything else, we are continuing to modernize and improve our guest experience as quickly as possible, and thank you for your understanding!

8/10 - 좋아요

Sandra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 26일
Hello Sandra,Thanks so much for the positive review! Please let us know if you have any suggestions on how we might improve our next stay!

4/10 - 별로예요

Cindy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No go!
The rooms smelled extremely musky, the carpet was not swept, the shower tub did not drain and we had to shower in a half a foot of water. Not worth the money.
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 26일
Hello Cindy,I'm sorry to hear that you had so many issues with your room during your recent stay. Were these issues reported to Front Desk? We are generally able to take care of a clogged drain/shower/etc., very quickly after an issue is reported; otherwise, we generally move the guest to different room. Regardless, I apologize for the trouble. Please contact us if you would like to further discuss your stay. Thank you!

4/10 - 별로예요

Sandra

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property was clean around the outside, the hot tub was down my room was left open when I got to it the bedding was not properly cleaned due to laundry not being ready before staff left. The best thing was the breakfast and my light was out in the bathroom my whole stay. I was very disappointed for the price I paid.
2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 24일
Hello Sandra,I'm sorry to hear that you experienced so many issues during your recent stay. Unfortunately, I do not see any mention of these issues in your reservation file. Please understand that many of these issues can be corrected by staff if they are brought to our attention. Otherwise, we are happy to hear that you enjoyed our breakfast. Thanks again for choosing Boarders!

6/10 - 괜찮아요

Maxine

단체 여행
좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 24일
Maxine,Thank you for taking the time to let us know what you thought of your recent stay! If there is anything you think we could do differently to improve the experience of our guests, please let us know!

2/10 - 너무 별로예요

Richard

2023년 7월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 24일
Richard,We are sorry to hear you did not enjoy your recent stay at Boarders! If you have any suggestions on how we might improve our guests' experience, please don't hesitate to let us know!

4/10 - 별로예요

Patricia

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 24일
Patricia,I'm sorry that it seems you did not enjoy your recent stay. Please consider leaving feedback on what you did and did not enjoy so that we can improve your experience for next time! Thank you!

2/10 - 너무 별로예요

Robert

단체 여행, 출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Arrived at property at 930 pm to find no one at front desk. Called the number and it rang through to a phone at the desk that went unanswered. We waited for 20 minutes and still no one came to the desk. Found room key with our name on it at the desk and went to room. The next morning we went to check out and the manager accused us of "stealing" the room key, refused to apologize and called us a liar went we detailed the story. An awful customer experience; I'll never return to a Boarders hotel again.
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Robert,We apologize if you had to wait to check in; however, a wait is not an excuse to help yourself to things from our Front Desk, especially room keys. We hope you have better luck in selecting a different hotel in the area.

10/10 - 훌륭해요

ANN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean and quit
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Ann,We really appreciate the positive review, and are glad that you enjoyed your stay! We hope to see you again soon!

8/10 - 좋아요

Michelle

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Michelle,Thank you for the positive review! If you have any suggestions on how me might improve the experience, please let us know.

8/10 - 좋아요

Brian

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 18일
Brian,Thank you for the positive review! We hope you'll be back soon! Please let us know if you have any suggestions for improvement!

10/10 - 훌륭해요

James M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 11일
James,Thanks so much for the perfect review. If you have any suggestions for improvement, please don't hesitate to reach out!

10/10 - 훌륭해요

Andrea

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 11일
Andrea,Thank you so much for the excellent review! We hope to see you again soon!

8/10 - 좋아요

Susan

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 11일
Susan,Thanks for letting us know what you thought of your recent stay. We are always open to suggestions for improvement, so please let us know if you have any ideas!

8/10 - 좋아요

Cindy

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 11일
Cindy,Thank you for the kind review! Please let us know if you ever have any suggestions for improvement.

10/10 - 훌륭해요

Derek

2023년 7월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 24일
Derek,Thank you so much for the glowing review! We always appreciate you staying with us, and hope to see you back again soon!

2/10 - 너무 별로예요

Karen

2023년 6월에 2박 숙박함
답변 제공: GM 님, 2023년 7월 11일
Karen,I'm sorry you didn't seem to enjoy your recent stay. Unfortunately, we are not able to offer a hot tub going forward. Thank you!

2/10 - 너무 별로예요

Karen

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 7월 11일
Hello Karen,I'm sorry that it seems you did not enjoy your recent stay. Unfortunately, we are unable to offer a hot tub going forward. We wish you good luck in finding another hotel for future stays in the area.Thank you!

8/10 - 좋아요

Kent

2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 27일
Kent,Thanks so much for leaving a review! If you have any ideas on how we might improve your next stay, please let us know!

10/10 - 훌륭해요

Lorraine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I arrived early because I needed to be at a wedding by 3 pm and they let me check in early. So thankful for that
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 27일
Lorraine,We do our best to accommodate our guests' busy schedules, and will always work with you to get you to your event on time. Please let us know if there is anything we might do to improve the experience! Thanks again!

8/10 - 좋아요

Gene

좋아요: 청결 상태
2023년 6월에 1박 숙박함
답변 제공: GM 님, 2023년 6월 27일
Gene,Thank you for the review! Please let us know if you have any suggestions that would help us improve your experience and the experience of the other guests. Thank you!

10/10 - 훌륭해요

Patrick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was friendly and the room was clean.
답변 제공: Gm 님, 2023년 6월 27일
Patrick,Thank you so much for the wonderful review! If you ever have suggestions for us to improve, please let us know!Thank you!