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알라야 툴룸 여행 후기

3.5 out of 5
알라야 툴룸
Carretera Tulum Boca Paila Km 8.3, Tulum, QROO

이용 후기

9.6

최고예요

평점 10 - 훌륭해요. 309개 이용 후기 중 260개" "
평점 8 - 좋아요. 309개 이용 후기 중 34개" "
평점 6 - 괜찮아요. 309개 이용 후기 중 7개" "
평점 4 - 별로예요. 309개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 309개 이용 후기 중 5개" "

9.8/10

청결 상태

9.8/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

9.8/10

친환경

이용 후기

10/10 - 훌륭해요

KARLA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pequeño, pero muy cómodo y limpio, a unos pasos del mar.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Chris

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was great. Good location
2024년 2월에 8박 숙박함

10/10 - 훌륭해요

Cale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beach access and the treehouse style places.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

cynthia 님, Denver

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second visit but won’t be the last. Loved it.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Alexandre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Korosh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The design of our room and property was very nice and unique. The staff were very friendly. Access to a quiet and clean beach was a nice benefit.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Trace

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, Staff was super friendly.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jorge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxing place
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Carolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Geoffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property and services. Right on the beach and close to everything without the noise.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Genevieve

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is wonderful, especially Sandra, Rodrigo and Ismael
2023년 9월에 1박 숙박함
답변 제공: Edberg 님, 2023년 9월 28일
Hello dear GenevieveWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La pasamos increíble aquí… el hotel es bello, la atención que nos dieron.. las clases de yoga de Greta y el sound healing meditation… hicieron de una estadía inolvidable. Regresaremos pronto!! ❤️
2023년 9월에 3박 숙박함
답변 제공: Edberg 님, 2023년 9월 28일
Hello dear SandraWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

6/10 - 괜찮아요

Joanna Uyen

연인과의 여행
좋아요: 직원 및 서비스
the area is very nice, right in the center of everything which is awesome however the room has very poor Air conditioner system, it didn't work that well in my room and they only turn on between 8pm to 8am, imagining how hot the weather is in Tulum....we also booked an ocean view room and our room view got blocked by a big tree, couldn't see any view which was very disappointed but when we requested to change the room, first they said they will check and tried their best however nothing was done, 2 nights later I checked back with them again, they said they will cut the tree, however, they only cut a few top branches, which still blocked our view... so reaqlly disappointing.
2023년 9월에 5박 숙박함
답변 제공: Edberg 님, 2023년 9월 26일
Mrs. Joanna!Our commitment with our guests is as big as with the environment, that's why we are committed to regulate the consumption of energy, water and gas, Tulum boutique hotels by the beach are well known as a very complex maintenance buildings, and as part to protect nature, we regulate the consumption of energy. Our AC in all our rooms are available 24 hours, but just under request, I apologize if in some moment you feel that we were not clear in mention our environmental policies. Related to your room category, I had the pleasure to assist you the day that you notify us. Immediately I took action and we chop the upper part of the tree, As I mentioned before, due to our environmental commitment to preserve the flora and fauna of the place, it is forbidden to cut any tree. The preservation of the nature is one of our core values. As part of the misunderstanding and the little inconvenience with the tree we gave you credit for F&B. The category is Ocean view as the name said, it is possible to see and feel the breeze of the sea, we did everything to make sure you enjoy the ocean view. Daily our team get motivated to provide a top quality service. As you know Alaya Tulum is surrounded by wild nature, for us the satisfaction of our guests is the most important.Please let us apologize if in some point you feel that the place, experience and service were below your expectations. Have a lovely day, the best energy from Tulum!Warmly RegardsGM Edberg Martínez

10/10 - 훌륭해요

Alessandro

2023년 9월에 5박 숙박함

10/10 - 훌륭해요

Genevieve

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is wonderful!
2023년 7월에 2박 숙박함
답변 제공: Edberg 님, 2023년 9월 13일
Hello dear GenevieveWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Cedric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely staff, helpful in every way. The location was peaaceful despite its location. A great way charge our batteries
2023년 9월에 5박 숙박함
답변 제공: Edberg 님, 2023년 9월 13일
Hello dear CedricWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Alaya Tulum lived up to all of our expectations. Intimate, quiet, while still giving you that "resort" feeling. The service was perfect in every way. Gaby was especially wonderful, as was the main dining room manager during our stay. All of the staff are so friendly and helpful, we cannot say enough good things about them all. Access to the beach is immediate, comfortable, and had everything we could have wanted. The care they take in keeping their grounds top notch is impressive, it is simply beautiful!!! The food from their dining room was top notch as far as my wife and I were concerned, and access to other great food vendors and a great bar (say hi to Salvador), were just steps away, with tons of choices, good music, and friendly people. The room we had was very nice. Large shower, decent sized bathroom, nice wardrobe and drawers, and the bedroom was good sized with a very comfortable mattress and pillows. With a very nice porch to relax on with beautiful views, that the staff delivered coffee and tea to every morning for a great start to our day. I could go on forever, but to finish, I really have no negative comments to offer. Enjoy!
2023년 9월에 5박 숙박함
답변 제공: Edberg 님, 2023년 9월 13일
Hello dear PaulWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience. Thanks for all your words for our team.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Edberg 님, 2023년 9월 8일
Hello dear BrittanyWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that is your second time that you visit us.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

2/10 - 너무 별로예요

didier

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 8박 숙박함
답변 제공: Edberg 님, 2023년 9월 7일
Mr. Didier We would like to know more about your experience, we saw the review that you share with all our community on Expedia, and I apologize if my team failed in some point during the service. Daily our team get motivated to provide a top quality service. Please let us apologize if in some point you feel that the place, experience and service were below your expectations. Have a lovely day, the best energy from Tulum!Warmly Regards

10/10 - 훌륭해요

Matt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함
답변 제공: Edberg 님, 2023년 9월 6일
Hello dear MattWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Katsiaryna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing, unique hotel
2023년 8월에 8박 숙박함
답변 제공: Edberg 님, 2023년 9월 6일
Hello dear KatsiarynaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Allan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place, nice stay, attentive staff, beautiful set up.
2023년 8월에 4박 숙박함
답변 제공: Edberg 님, 2023년 9월 6일
Hello dear AllanWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Ibrahim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing hotel , good location.
2023년 8월에 3박 숙박함
답변 제공: Edberg 님, 2023년 8월 28일
Hello dear IbrahimWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Lauren P

2023년 8월에 2박 숙박함
답변 제공: Edberg 님, 2023년 9월 26일
Hello dear LaurenWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Eileen

2023년 8월에 1박 숙박함
답변 제공: Edberg 님, 2023년 9월 13일
Hello dear EileemWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are ver very happy to know that you had a really good experience.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Oswaldo

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nos gusto mucho la atencion de Rafael y sus compañeros son rapidos y muy atentos. Todo excelente.
2023년 8월에 2박 숙박함
답변 제공: Oswaldo 님, 2023년 8월 28일
Hello dear OswaldoWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Keila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
*
2023년 8월에 2박 숙박함
답변 제공: Edberg 님, 2023년 8월 28일
Hello dear KeilaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

upendra

2023년 7월에 1박 숙박함
답변 제공: Edberg 님, 2023년 8월 3일
Hello dear UpendraWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Susan Singer 님, PALM BEACH GARDENS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I absolutely loved our stay at Alaya! The best part was the staff who made us feel like family. The resort is very beautiful, quiet, and close to activities.
2023년 7월에 5박 숙박함
답변 제공: Edberg 님, 2023년 8월 1일
Hello dear SusanWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Brenda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Host was very friendly and communicative with any questions. Hospitable with open arms.
2023년 5월에 4박 숙박함
답변 제공: Edberg 님, 2023년 7월 31일
Hello dear BrendaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

8/10 - 좋아요

Lloyd Albert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small boutique hotel with excellent food. Rooms are too small for 4 persons - but the hotel is located in a great spot along the beach. No luxury but charming
2023년 7월에 3박 숙박함
답변 제공: Edberg 님, 2023년 7월 31일
Hello dear AlbertWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. As you know most of the little boutiques hotels in Tulum are limited due to the space that we have. Thanks for sharing your thoughts with us. At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Jaffer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sandra and the team were very professional, attentive and fun. Very beautiful place with great scenery. Highly recommend going there.
2023년 7월에 3박 숙박함
답변 제공: Edberg 님, 2023년 7월 25일
Hello dear JafferWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Maritza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We loved this hotel so pretty my only concern and advice for the hotel management is they need a bathroom by the beach area and they need a better air conditioning it was not cooling enough and we should be able to turn it on and off other then that it was amazing All the workers amazing so nice and they help w everything not them
2023년 7월에 1박 숙박함
답변 제공: Edberg 님, 2023년 7월 25일
Hello dear MaritzaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Donna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The most dreamy location in the perfect place what I didn’t realise would be the backdrop for my engagement in the midst of a tropical thunderstorm
2023년 5월에 1박 숙박함
답변 제공: Donna 님, 2023년 7월 24일
Hello dear DonnaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

2/10 - 너무 별로예요

Lazaro

가족 여행
No ac during day very hot horrible I left hotel 2 days before
2023년 7월에 4박 숙박함
답변 제공: Edberg 님, 2023년 7월 24일
Dear LazaroWe apologize due to the inconvenience, at Alaya we apply environmental policies and we put in practices different actions to preserve the nature that surrounds the hotel.As part of our Green key certification, our A/C system is reduced to an stablished period of time. This is from 6 pm until 10 am. During summer season, we completely understand the situation of the heat. Due to this situation our team can provide to all our guests the availability to have the A/C ON when they are in their rooms.We hope you can give us the opportunity to demonstrate the beautiful experience that is Alaya. We invite you to booking during October to March for your next GETAWAY to Tulum. Please send us a DM to give the proper follow up. We will be happy to receive you again in this stunning paradise.Have a wonderful day.Regards from Tulum

10/10 - 훌륭해요

Ramkumar

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I would recommend this property to anyone! This property will continue to be my favorite place in Mexico.
2023년 7월에 3박 숙박함
답변 제공: Edberg 님, 2023년 7월 18일
Hello dear RamkumarWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Joan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The small intimate atmosphere & beach exposure with confortable lounges & protective umbrellas. The fact that they gave my husband a room with two full beds instead of a queen or king bothered me.
2023년 7월에 7박 숙박함
답변 제공: Edberg 님, 2023년 7월 18일
Hello dear JoanWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Iram 님, orlando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very good
2023년 7월에 2박 숙박함
답변 제공: Edberg 님, 2023년 7월 18일
Hello dear IramWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Curtis 님, Seattle

2023년 6월에 5박 숙박함
답변 제공: edberg 님, 2023년 7월 31일
Hello dear CurtisWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Maria Lizette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The perfect place!
2023년 6월에 4박 숙박함
답변 제공: Edberg 님, 2023년 7월 6일
Hello dear MariaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Heerlijk verblijf gehad met vriendelijke mensen en super service!
2023년 6월에 5박 숙박함
답변 제공: Concierge Team 님, 2023년 7월 3일
Dear Mandy,We appreciate your kind words and we hope to see you again in the future.Greetings from Alaya

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What I liked about this property was the room we chose. The best view of the beach and ocean . The hotel was unique, and the staff was very attentive. The management had plenty of recommendations for us in the area. Overall a great vacation.
2023년 6월에 14박 숙박함
답변 제공: Edberg 님, 2023년 7월 6일
Hello dear YuvaWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Brian

2023년 6월에 4박 숙박함
답변 제공: Brian 님, 2023년 7월 24일
Estimado BrianAgradecemos enormemente que haya elegido Alaya para relajarse y disfrutar del apacible paraíso que esconde Tulum. Gracias por darnos la oportunidad de consentirlo. Estamos felices de escuchar la manera en que describe tu experienciaEn Alaya, todo nuestro equipo trabaja con pasión y energía para brindar el mejor servicio a nuestros huéspedes y nos encanta ver que nuestros huéspedes lo reconozcan en Expedia. Le daremos sus felicitaciones a nuestro equipo.Estaremos encantados de estar muy pronto contigo para vivir momentos mágicos, te estaremos esperando en el paraíso para relajarte y consentirte como te mereces.Con amor ;)Familia Alaya

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 6월에 3박 숙박함
답변 제공: Edberg 님, 2023년 7월 24일
Estimada AmberAgradecemos enormemente que haya elegido Alaya para relajarse y disfrutar del apacible paraíso que esconde Tulum. Gracias por darnos la oportunidad de consentirlo. Estamos felices de escuchar la manera en que describe tu experienciaEn Alaya, todo nuestro equipo trabaja con pasión y energía para brindar el mejor servicio a nuestros huéspedes y nos encanta ver que nuestros huéspedes lo reconozcan en Expedia. Le daremos sus felicitaciones a nuestro equipo.Estaremos encantados de estar muy pronto contigo para vivir momentos mágicos, te estaremos esperando en el paraíso para relajarte y consentirte como te mereces.Con amor ;)Familia Alaya

10/10 - 훌륭해요

Manvel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful , great service , awesome location !
2023년 6월에 7박 숙박함
답변 제공: Edberg 님, 2023년 6월 19일
Hello dear ManvelWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

8/10 - 좋아요

Andre

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good relaxing place to stay right next to the beach great location , and good food happy I was there, if your looking to get a relaxing quiet with good food this is the place for you!!!
2023년 6월에 2박 숙박함
답변 제공: Edberg 님, 2023년 6월 23일
Hello dear AndreWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Michael

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing place! Highly recommend. We visited with our two young kids and booked the big house on the beach. It was gorgeous and the staff was incredible.
답변 제공: Edberg 님, 2023년 6월 6일
Hello dear HellaryWe greatly appreciate that you have chosen Alaya to relax and enjoy the peaceful paradise that Tulum hides. Thanks for giving us the opportunity to pamper you. We are super super happy to hear your words and the way you describe Alaya.At Alaya, our entire team works with passion and energy to provide the best service to our guests and we love to see that our guests recognize it on Expedia. We will tell your congratulations to our team.We will be delighted to be with you very soon to haven magical moments, we will be waiting you at paradise to relax and pamper you as you deserve.With love ;)Alaya Family

10/10 - 훌륭해요

Oswaldo

2023년 5월에 3박 숙박함
답변 제공: Concierge Team 님, 2023년 6월 25일
Dear Oswaldo.We appreciate your feedback and the team look forward to seeing you soon!Kind regards.

8/10 - 좋아요

Nimesh

Good experience!
2023년 5월에 3박 숙박함
답변 제공: Concierge Team 님, 2023년 6월 6일
Hello dear Nimesh,We appreciate your feedback and we are glad to know that you had a good experience at our hotel.Hopefully, we will see you soon in our little paradise.Alaya Family