3 개의 야외 수영장

알레그로 플라야카르 - 올 인클루시브 여행 후기

3.5 out of 5
알레그로 플라야카르 - 올 인클루시브
Lote Hotelero No. 7, Playa del Carmen, QROO

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 370개" "
평점 8 - 좋아요. 1001개 이용 후기 중 325개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 166개" "
평점 4 - 별로예요. 1001개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 80개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Martina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff is amazing!!! Only draw back would be air conditioner may or may not work and hot water issues but we went to this resort with this in mind. Over all everything was really good.
2024년 3월에 13박 숙박함
답변 제공: Community Manager 님, 2024년 4월 17일
Dear Martina,Thank you for taking the time to share your positive review with us. We're delighted to hear that you found our staff amazing and that overall, you had a really good experience with us. We appreciate your understanding regarding the air conditioner and hot water issues. Your feedback is invaluable to us as we continuously strive to improve. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,Alberto PerezCommunity Manager

10/10 - 훌륭해요

Sandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it Will be back
2024년 3월에 13박 숙박함
답변 제공: Community Manager 님, 2024년 4월 17일
Dear Sandra,Thank you for your glowing review! We're thrilled to hear that you loved your experience with us. We can't wait to welcome you back for another fantastic stay in the future.Best regards,Alberto PerezCommunity Manager

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 9박 숙박함
답변 제공: Community Manager 님, 2024년 4월 12일
Muchas gracias por tu reseña de 5 puntos sobre 5.Alberto PerezCommunity Manager

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is our second stay there, all the staff are friendly.
2024년 1월에 10박 숙박함
답변 제공: Community Manager 님, 2024년 3월 28일
Dear Stephanie,Thank you for choosing to stay with us again and for taking the time to leave such a positive review! We're thrilled to hear that you found our staff to be friendly during your second stay. We look forward to welcoming you back for many more enjoyable stays in the future!Best regards,Alberto PerezCommunity Manager

6/10 - 괜찮아요

Erasmo

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is pretty outdated. If your are ok with your room being 75deg F after being out in the sun all day, this is a place for you. If not, you are in for a rough vacation. Their ac units will NOT cool below 75 day or night. Buffets options are very limited. Wish I was told that no dinner areas are conditioned. Every dinning area is very not with no A/C
2024년 3월에 3박 숙박함
답변 제공: Community Manager 님, 2024년 3월 19일
Dear Erasmo,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the temperature in the rooms and dining areas have been duly noted, and we will work diligently to address these issues to enhance the comfort of our guests.We appreciate your honest feedback as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Best regards,Alberto PerezCommunity Manager

4/10 - 별로예요

Maryam

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were fabulous. The bathroom was broke 5 of the 7 days in our room and the public ones. The food was not good and very limited.
2024년 3월에 7박 숙박함
답변 제공: Community Manager 님, 2024년 3월 19일
Dear Maryam,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback regarding the condition of the bathrooms and the quality of the food has been noted, and we will work to address these issues and enhance our guests' experience.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Alberto PerezCommunity Manager

8/10 - 좋아요

Orville 님, liberty lake

2024년 3월에 4박 숙박함
답변 제공: Community Manager 님, 2024년 4월 2일
Estimado Orville,Agradecemos tu valoración y comentarios sobre tu experiencia. Siempre estamos buscando maneras de mejorar, y tus opiniones nos ayudan en este proceso. Esperamos que hayas disfrutado tu estancia y estaremos encantados de recibirte nuevamente en el futuro.Atentamente,Alberto PerezCommunity Manager

10/10 - 훌륭해요

Juan Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Community Manager 님, 2024년 3월 11일
Estimado Juan Francisco,¡Gracias por tu reseña de 5 sobre 5! Nos alegra saber que disfrutaste de tu estancia en nuestro resort. Esperamos darte la bienvenida de nuevo pronto.Saludos cordiales,Alberto PérezCommunity Manager

8/10 - 좋아요

Shaya

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very welcoming and accommodating. Small resort, but every area was within walking distance which was especially useful when walking back-and-forth from the pools to the room. Food was delicious and there were several options to choose from.
2024년 2월에 5박 숙박함
답변 제공: Community Manager 님, 2024년 2월 29일
Dear Shaya,Thank you for taking the time to share your feedback about your recent stay with us on Expedia. We are delighted to hear that you had a positive experience at our resort.It's wonderful to know that you found our staff welcoming and accommodating. Providing exceptional service is a top priority for us, and we're glad that our team made you feel valued during your stay.We're pleased that you found our resort layout convenient, with all areas within walking distance. Ensuring easy access to amenities is important to us, and we're glad that this aspect enhanced your overall experience.We're thrilled to hear that you enjoyed the food offerings during your stay. Our culinary team works hard to provide delicious options for our guests, and it's rewarding to hear that you found several choices to your liking.Thank you again for your review, Shaya. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Alberto Pérez

6/10 - 괜찮아요

Mana

.
2023년 12월에 7박 숙박함
답변 제공: Community Manager 님, 2024년 2월 29일
Dear Mana,Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience didn't fully meet your expectations.We would greatly appreciate it if you could provide more details about the specific aspects that disappointed you during your stay so that we can address them accordingly. Your satisfaction is our top priority, and we continuously strive to improve our services.Your input is valuable to us, and we hope to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience.Best regards,Alberto Pérez

6/10 - 괜찮아요

Rigoberto

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible food
2024년 2월에 7박 숙박함
답변 제공: Community Manager 님, 2024년 2월 29일
Dear Rigoberto,Thank you for sharing your feedback with us. We're truly sorry to hear that you found the food during your stay to be terrible.We take your comments seriously and would like to understand more about your dining experience so that we can make the necessary improvements. Could you please provide additional details about what specifically you found unsatisfactory about the food?Your satisfaction is very important to us, and we hope to have the opportunity to restore your confidence in our services during any future visits.Warm regards,Alberto Pérez

10/10 - 훌륭해요

Gary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We really enjoyed our stay, it has such a relaxed vibe, no rushing in the morning to get pool or beach chairs, small buffet, but excellent food, stay were pleasant and helpful, stunning beach, we will return
2024년 1월에 7박 숙박함
답변 제공: Allegro Playacar 님, 2024년 2월 23일
Dear Gary, Thanks so much to take the time to let us know the experience during your stay, our main goal at Allegro Playacar its bring the best service for all our guest. Best Regards Roberto Rodrigues

8/10 - 좋아요

Ricky Lynn

2024년 2월에 10박 숙박함
답변 제공: Community Manager 님, 2024년 3월 20일
Estimado Ricky Lynn,Gracias por tu calificación. ¿Hay algo que podamos mejorar para alcanzar una calificación perfecta la próxima vez? Te esperamos de nuevo pronto. Saludos cordiales,Alberto PerezCommunity Manager

8/10 - 좋아요

Chad Arnold

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only thing i really dislike is having to wait in line for an hour every time you want to try to go to a specialty restaurant.
2024년 2월에 7박 숙박함
답변 제공: Community Manager 님, 2024년 2월 17일
Dear Chad Arnold, We thank you for sharing your feedback on your recent vacation with us, our main goal is to ensure that we continue to provide unforgettable experiences for our guests and your comments help us to do that. We appreciate the time you took to share your constructive comments.Once again we thank you for choosing our hotel for your vacation and hope to have the opportunity to serve you again in the future.Best regards

2/10 - 너무 별로예요

francesco

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food bery bad not enough options no night life
2023년 11월에 8박 숙박함
답변 제공: Allegro Playacar 님, 2024년 2월 9일
Dear Francesco, Your comments are super important for us, we regret not having met your expectations 100%, we will continue improving and we hope in the future you give us again the oportunity to host you. Best Regards Roberto Rodrigues Guest Experience Manager

6/10 - 괜찮아요

Kathie

단체 여행
좋아요: 숙박 시설 상태 및 시설
It was a nice resort, clean, quiet, decent food and drinks. Staff was good for the most part. One crabby bartender at the beach. The waiters & staff at the buffet were great! My only complaint there were no beach towels for a couple hours. Now that i think about it ...it really wasn't that big of a deal. My travel companion loved it there
2024년 1월에 2박 숙박함
답변 제공: Allegro Playacar 님, 2024년 1월 19일
Dear Kathie, Thanks so much to take the time to share your experience at our hotel, for us its super important that way we always continue improve. Best Regards.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Community Manager 님, 2024년 1월 17일
Dear Patricia,We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

6/10 - 괜찮아요

Jill

2024년 1월에 5박 숙박함
답변 제공: Community Manager 님, 2024년 2월 6일
Dear Jill,We appreciate you sharing your review of your recent vacation with us, our main goal is to ensure we continue providing unforgettable experiences to our guests and your comments help us do this. We appreciate the time you have taken to share your rating.Once again we thank you for choosing our hotel for your vacation and we hope to have the opportunity to serve you again in the future.Kind regards

10/10 - 훌륭해요

Charles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bel hébergement « all inclusive » en bord de mer
Très bon rapport qualité/prix. L’hôtel a de très belles piscines, super accès à la mer aux eaux bleu turquoise. La nourriture est correcte, sans plus, mais on ne peut pas vraiment en demander davantage à un « all inclusive » de ce type à mon sens. Il y a une restauration mexicaine dans l’hôtel mais il faut réserver le matin pour le soir aussi nous ne l’avons pas testé. Il est possible de bénéficier du all inclusive jusqu’à 15h le jour du départ, la chambre devant être libérée à midi, ce qui est aussi un bon point. Il y a un parking inclus où il y avait beaucoup de place. Nous n’y avons passé qu’une nuit mais c’était une très belle fin de séjour dans cet hébergement.
2024년 1월에 1박 숙박함
답변 제공: Allegro Playacar 님, 2024년 1월 14일
Dear Charles, Thanks so much to take the time to share with us your experience in our beautifull hotel, it was a pleasure to host you and we hope to have you again with us in the future her at your second home Allegro Playacar.

8/10 - 좋아요

Lauren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
My husband and I came in Jan of 2024. Overall, we enjoyed ourselves and the relaxing resort. Though we had some issues with air conditioning, the staff promptly gave us a new room. The buildings/facilities are starting to show some age, but we felt any concerns were addressed well. We enjoyed the food but were a little disappointed with the restaurants. You have to stand in line at 10 am the day of to make a reservation, and only certain restaurants were open each day. It makes it difficult if you have tours or excursions during the day. The beach is wonderful; some resorts have very little beach but Allegro’s is nice.
2024년 1월에 5박 숙박함
답변 제공: Allegro Playacar 님, 2024년 1월 10일
Dear Lauren,We appreciate the time you have taken to let us know that in general you had a pleasant experience at our hotel, your comments are extremely important since with them we can continue improving our processes to make the client's stay the best.Best Regards.

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Community Manager 님, 2024년 1월 8일
Dear Thomas,We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

6/10 - 괜찮아요

Kenneth Adam

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 6박 숙박함
답변 제공: Community Manager 님, 2024년 1월 8일
Dear Kenneth Adam,We greatly appreciate the time you have taken to review your recent experience at our hotel, Royal Hideaway Playacar.Thank you again for choosing our hotel on this occasion and for the courtesy of your time, although we understand that it did not fully meet your expectations. We hope to have the opportunity to serve you again in the future and to have the opportunity to exceed your expectations.Kind regards,

6/10 - 괜찮아요

IVA

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
The beach was very nice. There are plenty of palm trees and beach chairs and they have 2 pool areas with plenty of chairs. I enjoyed the weather and the place. The food was good enough and there was plenty of food, music all day, activities and warm, clean sea water. What I didn't like was the room. They have nice-looking villas with a beautiful veranda (ours had a beach view) but the bathroom smelled day and night (a urine-like stench), the sheets had stains on them and the covers looked unclean. We did not get fresh towels daily (had to ask.) There was only one towel for the hands and I had to ask them to give me more than one. My daughter's bed was too small and too close to the bathroom with only one blanket. Another blanket was in the closet, but when I used it I noticed it had a large orange stain and it smelled . It also had hair stuck on it. In other words, the location, the beach area and the food were very good but the cleanliness and comfort in the room were not. (One night it rained and the rain came in.)
2023년 12월에 6박 숙박함
답변 제공: Community Manager 님, 2024년 1월 4일
Dear IVA,Thank you for taking the time to write and share your recent experience in our beautiful resort. In reference to your constructive comments, let me know that we have shared them with our management team in order to work on the improvements for your future visit, we offer you the deepest of apologies to know that the experience was an experience that does not represent our brand's standards, and as such, has been an unusual exception.We look forward to have the honor of welcoming you back home to offer you a truly remarkable experience.

8/10 - 좋아요

Rustom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The beach was awesome the staff was very friendly smaller place so you met a lot of new friends
2023년 12월에 5박 숙박함
답변 제공: Community Manager 님, 2024년 1월 31일
Dear RustomWe would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

6/10 - 괜찮아요

Monserrat

연인과의 여행
좋아요: 직원 및 서비스
Rooms are outdated and the dood is average; but the customer service was good and we enjoyed our stay.
2023년 12월에 1박 숙박함
답변 제공: Allegro playacar 님, 2023년 12월 31일
Dear Monserrat, Thanks so much for your review for us its super important to know how was your experience and your comments will help us a lot to continue being better. Best Regards

10/10 - 훌륭해요

Polya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Allegro Playacar is a very nice and quiet hotel. We stayed there for Christmas with my husband and two teenagers. The service was amazing. Location is amazing. Downtown is a 15 min. walk. Value is amazing. We would go back there again.
2023년 12월에 8박 숙박함
답변 제공: Allegro Playacar 님, 2024년 1월 2일
Dear Polya, Thanks so much to take the time to write your opinion about the resort, we are so glad that you and your family have a great time at Allegro Playacar. we hope to see you soon. Best Regards

6/10 - 괜찮아요

MITSURU

아이를 동반한 가족 여행
部屋が狭い、バスタブが欲しい
2023년 12월에 2박 숙박함
답변 제공: Allegro Playacar 님, 2023년 12월 28일
Dear Mitsuru, Thanks so much for your preference, as well is super important for us your comments , thah help us a lot to continue geeting beter. Best Regards.

2/10 - 너무 별로예요

Dennis Brian

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very limited buffet and ala carte restaurants. Of the 4 at dinner only the buffet and 1 or 2 ala carte were open.
2023년 12월에 7박 숙박함
답변 제공: Allego playacar 님, 2023년 12월 25일
Dear Dennis Brian, We appreciate the time you take to let us know about this issue, we are sorry that your experience with the restaurants was not entirely pleasant, we appreciate your comments and we will take them into account to continue improvingBest Regards. Roberto RodriguesGuest Experience Manager

10/10 - 훌륭해요

Wesley

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We always enjoy staying here. It is verrry budget so if you are expecting lots of amenities you will be very disappointed. It is an older resort but it is quaint quiet has an excellent beach. Food is good for a small resort. Walking distance to a small plaza just a couple of city blocks away. Staff is kind. You could even walk to 5 th avenue if you wanted. All in all a great experience for us but it is not for everyone. If you are budget conscious you will love it
2023년 12월에 4박 숙박함
답변 제공: Community Manager 님, 2023년 12월 20일
Thank you Dear, Wesley for your evaluation during your stay at Allegro Playacar.we are delighted to read that we were able to meet your expectations during of your stay with us.We hope to welcome you in the future.Kind regards

10/10 - 훌륭해요

Jason 님, Buffalo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Upon arrival, my wife and I were greeted by Roberto . Who took care of everything and anything that needed to be taken care of . Including interpreting for our transportation back to the airport also regularly checking up on us throughout our stay.Would have to say he went above and beyond to assure of a GREAT vacation
2023년 12월에 7박 숙박함
답변 제공: Allego playacar 님, 2023년 12월 10일
Dear Mr Kirby, Thanks so much to give us the opportunity to host you, its glad for us know that you have a pleasant saty, we hope to see you soon!Best Regards.

6/10 - 괜찮아요

Marvin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Food sucked but its a nice place
답변 제공: Community Manager 님, 2024년 2월 7일
Dear Marvin, We would like to thank you for the review you shared regarding your recent visit to our hotel Allegro Playacar, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was good experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon.Kind regards

10/10 - 훌륭해요

Heidi Kristina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had an amazing time at Allegro! We loved the direct access to the beach, and had many relaxing walks by the ocean. All the staff we interacted with were a pleasure. Everyone was attentive, friendly, helpful, and so much fun! Lots of options for food, drinks, and activities inside the resort. We also loved how we could easily walk to town and the market for shopping and more fun. Overall, there’s really nothing bad to say about our experience here, and we’re super excited to make another trip. 10/10 :)
답변 제공: Community Manager 님, 2023년 12월 6일
Dear Heidi Kristina, We thank you for your ratings about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

8/10 - 좋아요

JUDITH APARICIO

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lo único que falta es que la comida del todo incluido sea más variada. todo lo demás bien.
2023년 11월에 3박 숙박함
답변 제공: Community Manager 님, 2023년 11월 29일
Estimada Judith Aparicio , Le agradecemos que haya compartido su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurarnos de seguir proporcionando experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que se ha tomado para compartir su opinión y comentarios constructivos.Tendremos en cuenta sus comentarios y lamentamos sinceramente que no se haya sentido suficientemente atendido en esta ocasión.Una vez más le agradecemos que haya elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Saludos cordiales

2/10 - 너무 별로예요

Carlos

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Esta propiedad es de lo peor que he visto en mi vida, de hecho no me quede ni una noche , solicite el reembolso y nada es demasiado cochino el lugar.
2023년 11월에 4박 숙박함
답변 제공: Community Manager 님, 2023년 11월 24일
Estimado Carlos,Agradecemos sinceramente el tiempo que ha dedicado a compartir su opinión tras su visita a nuestro hotel Allegro Playacar.Las opiniones de nuestros huéspedes son de suma importancia para asegurar que nuestros estándares de servicio se cumplan en todo momento. Por favor, acepte nuestras más sinceras disculpas por cualquier problema que haya podido experimentar durante su estancia.Esperamos sinceramente que nos dé otra oportunidad para demostrar nuestro verdadero nivel de hospitalidad e interés en servirle adecuadamente en el futuro. Saludos cordiales

8/10 - 좋아요

Veronica Patricia Garcia

Todo está perfecto con el hotel lo único malo es que no tienen suficientes toallas !!!
2023년 11월에 5박 숙박함
답변 제공: Community Manager 님, 2023년 11월 24일
Estimada Veronica, Nos gustaría agradecerle la valoración que ha compartido respecto a su reciente visita a nuestro hotel Allegro Playacar, estamos encantados de saber que hemos sido capaces de cumplir con sus expectativas.agradecemos su retroalimentación sobre las toallas.agradecemos su tiempo y le deseamos un buen viaje a casaSaludos cordiales

8/10 - 좋아요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You can sit at the pool and it is so close to the ocean that you get the best of both worlds.
2023년 11월에 1박 숙박함
답변 제공: Community Manager 님, 2023년 11월 21일
Dear Joseph, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

8/10 - 좋아요

Noel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Me gustó el hotel. Sencillo y cómodo. Las habitaciones amplias y limpio. El unico inconveniente que encontré fue que por haber contratado dos dias el hotel, y por mas que pague y igual que otros tarifas superiores no tenia detrcho a elegir restaurante.
2023년 11월에 2박 숙박함
답변 제공: Community Manager 님, 2023년 11월 13일
Estimado Noel,Nos gustaría agradecerle su calificación elogiando su reciente visita a Allegro Playacar y estamos encantados de saber que fuimos capaces de satisfacer sus expectativas.agradecemos sus comentarios, nos ayudan a mejorar las opciones para nuestros huespedesUna vez más, le agradecemos su amable reseña sobre nuestro hotel y esperamos poder servirle de nuevo en el futuro.Un cordial saludo

10/10 - 훌륭해요

Janice

2023년 2월에 10박 숙박함
답변 제공: Community Manager 님, 2023년 12월 4일
Dear Janice,Le agradecemos que haya compartido su calificación sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurarnos de seguir ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello.Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future. Kind regards

6/10 - 괜찮아요

laslo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really loved the property and the way things were set up. The one thing we really missed was having entertainment within the resort such as shows. They don't serve alcohol before 11am and then after 9pm only one bar is open for drinks. We found that evenings were very boring. We also found the food was the same every day. No variety. This is the perfect resort for someone for a good rest, but to have fun and experience music, shows and other fun, you have to leave the resort itself.
2023년 10월에 7박 숙박함
답변 제공: Community Manager 님, 2023년 11월 13일
Dear Iaslo,We would like to thank you for your rating praising your recent visit to Allegro Playacar and we are delighted to know that we were able to meet your expectations.We appreciate your comments, they help us to improve the options for our guests.Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Best regards

10/10 - 훌륭해요

Andres Heriberto Mancilla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel tranquilo, el personal súper amable y cordial. No me gustó que hay muy pocas áreas para fumar y los shows muy temprano y aburridos. Le falta más ánimo a la animación, más actividades.
2023년 11월에 4박 숙박함
답변 제공: Community Manager 님, 2023년 11월 13일
Estimado Andres,Nos gustaría agradecerle su calificación elogiando su reciente visita a Allegro Playacar y estamos agradecidos por el tiempo que nos compartio sus comentariosagradecemos sus comentarios, nos ayudan a mejorar las opciones para nuestros huéspedesUna vez más, le agradecemos su amable reseña sobre nuestro hotel y esperamos poder servirle de nuevo en el futuro.Un cordial saludo

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함
답변 제공: Community Manager 님, 2023년 11월 13일
Estimado Jose,Nos gustaría agradecerle su calificación elogiando su reciente visita a Allegro Playacar y estamos agradecidos por el tiempo que nos compartio su valoracion.Una vez más, le agradecemos su amable reseña sobre nuestro hotel y esperamos poder servirle de nuevo en el futuro.Un cordial saludo

4/10 - 별로예요

Marilyne Jeanne 님, ORLANDO

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Community Manager 님, 2023년 11월 13일
Dear Marilyne,We would like to thank you for your rating praising your recent visit to Allegro Playacar and we are grateful for the time you took to share your review with us.Once again, we thank you for your kind review of our hotel and look forward to serving you again in the future.Best regards.

10/10 - 훌륭해요

Mohammed

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was wonderful from the staff to the infrastructure to the amenities were all wonderful. However the water pressure in the rooms is not good at all and even one of the nights the taps weren’t working completely. Nonetheless this hotel is 5/5 would definitely recommend.
2023년 10월에 4박 숙박함
답변 제공: Community Manager 님, 2023년 11월 1일
Dear Mohammed, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regards

10/10 - 훌륭해요

Patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen servicio
2023년 10월에 4박 숙박함
답변 제공: Community Manager 님, 2023년 10월 20일
Estimada Patricia,Nos gustaría agradecerle los comentarios tan positivos que ha compartido en relación a su reciente visita a nuestro hotel, estamos encantados de saber que hemos sido capaces de cumplir con sus expectativas.Nos alegra que sus vacaciones hayan sido una experiencia increíble y que haya disfrutado de todo lo que tenemos para ofrecerle, esperamos que nos tenga presente para otra visita muy pronto.Saludos cordialesAxel SosaCommunity Manager

8/10 - 좋아요

Mercedes Elizabeth Rauda

단체 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place
2023년 10월에 3박 숙박함
답변 제공: Community Manager 님, 2023년 10월 16일
Dear Mercedes,We would like to thank you for the very positive comments you shared regarding your recent visit to our hotel, we are delighted to know that we were able to meet your expectations.We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regardsAxel SosaCommunity Manager

8/10 - 좋아요

Raul Tapia

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Casi perfecto, el detalle es el restaurant que se encierra el calor, en mi caso la habitación tenia tapada la coladera de la regadera. Sin duda volvería a ir, la zona esta genial, cerca del ADO, de la Quinta avenida, el personal desde la recepción, 9.5/10. La playa sin sargazo, dependiendo tu compañía telefónica será la señal que tengas pero eso no afecta en nada al hotel.
2023년 10월에 3박 숙박함
답변 제공: Community Manager 님, 2023년 10월 16일
Estimado Raul, Le agradecemos que haya compartido su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurarnos de seguir proporcionando experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que se ha tomado para compartir sus comentarios constructivos.Una vez más le agradecemos que haya elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Saludos cordialesAxel SosaCommunity Manager

4/10 - 별로예요

Consuelo

가족 여행
There were not security around the pool when people got drunk!
2023년 10월에 6박 숙박함
답변 제공: Community Manager 님, 2023년 10월 13일
Dear Consuelo,Thank you for sharing your comments about your experience at Hotel Allegro Playacar. We appreciate your feedback, and take all guest comments very seriously.We apologize for any discomfort you experienced due to the lack of security around the pool. The safety and well-being of our guests are of the utmost importance to us. We will address this concern with our management team to ensure a safer environment for all guests.Your feedback is valuable to us and helps us to improve our services. If you have any further suggestions or need further assistance, please do not hesitate to contact us.Yours sincerely,Axel SosaCommunity ManagerHotel Allegro Playacar

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The ocean was amazing . Helpful staff
2023년 10월에 4박 숙박함
답변 제공: Community Manager 님, 2023년 10월 6일
Dear Sandra, We thank you for your comment about your vacation at our Allegro Playacar hotel; the satisfaction of our guests is our main goal and there is nothing better than knowing that we have achieved it. We are very pleased that the hotel and staff were able to meet your expectations during your stay. We are glad that your vacation was an amazing experience and that you enjoyed everything we have to offer, we hope you will keep us in mind for another visit very soon. Kind regardsAxel SosaCommunity Manager

6/10 - 괜찮아요

CELESTE

단체 여행
별로예요: 청결 상태, 직원 및 서비스
Las instalaciones están bonitas, es amplio, la playa es preciosa, también la comida es rica. Los meseros de la mañana y la noche muy amables; personal en general un poco pesados y siempre nos decían que no tenían toallas para la piscina. Limpieza en habitaciones le falta bastante, el aire acondicionado no se adapta a la temperatura que uno pone sino general, dls noches estuvo bien y las otras nos congelamos porque estaba muy baja la temperatura. En general calidad-precio está bien.
2023년 9월에 4박 숙박함
답변 제공: Community Manager 님, 2023년 10월 6일
Estimado Celeste,Muchas gracias por tomarse el tiempo de compartir sus impresiones personales sobre su estancia en Allegro Playacar. Siempre estamos abiertos a sus comentarios, ya que nos permiten mejorar continuamente la experiencia que creamos para nuestros huéspedes.Puede estar seguro de que sus comentarios se tendrán en cuenta y nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas encontrados durante su estancia, esperamos seguir siendo una opción para sus próximas vacaciones. Saludos cordialesAxel SosaCommunity Manager

10/10 - 훌륭해요

Kevin Leonardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gusto mucho que la playa estaba limpia y las bebidas
2023년 9월에 2박 숙박함
답변 제공: Community Manager 님, 2023년 10월 6일
Estimado Kevin,Nos gustaría agradecerle los comentarios tan positivos que ha compartido en relación a su reciente visita a nuestro hotel, estamos encantados de saber que hemos sido capaces de cumplir con sus expectativas.Nos alegra que sus vacaciones hayan sido una experiencia increíble y que haya disfrutado de todo lo que tenemos para ofrecerle, esperamos que nos tenga presente para otra visita muy pronto.Saludos cordialesAxel SosaCommunity Manager