5 개의 야외 수영장

아술 비치 리조트 리비에라 마야, 고메 올 인클루시브 바이 카리스마 여행 후기

2.5 out of 5
아술 비치 리조트 리비에라 마야, 고메 올 인클루시브 바이 카리스마
Carretera Cancun, Km 27.5 Bahia Petempich, Puerto Morelos, QROO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 107개 이용 후기 중 58개" "
평점 8 - 좋아요. 107개 이용 후기 중 29개" "
평점 6 - 괜찮아요. 107개 이용 후기 중 11개" "
평점 4 - 별로예요. 107개 이용 후기 중 6개" "
평점 2 - 너무 별로예요. 107개 이용 후기 중 3개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything from the service to the appearance was amazing about this resort
2018년 10월에 3박 숙박함
답변 제공: Your Hotel Management 님, 2020년 4월 3일
Dear expedia user Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not end up staying at the reserved property. The resort was sold and so my reservation was transferred to another resort. The resort itself was nice but the food was very disappointing. I also found out the resort I paid for was more expensive than the resort they transferred me to and no refund was provided to make up the difference.
2020년 1월에 7박 숙박함
답변 제공: Your Hotel Management Team 님, 2020년 2월 6일
Dear Expedia user Thank you for your recent review, sharing your experiences of your most recent visit to Riviera Maya. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in the Caribbean. Thank you once again, your feedback is truly invaluable to us.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
In need of upgrades. Had to switch rooms because shower was emitting horrible sulfur smells that stunk up whole room. Bed mattress had giant hole in it. Room faced a construction site that started at 7:45 every morning. Most staff was very helpful and nice but concierge was unbelievably and shockingly rude and obnoxious. And not just to us. He is in the wrong line of work.
2019년 12월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 5박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.
2019년 9월에 4박 숙박함
답변 제공: Hotel Management 님, 2019년 10월 2일
Dear Expedia User, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in Riviera Maya. Thank you once again, your feedback is truly invaluable to us.

6/10 - 괜찮아요

Frances 님, Picayune

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I think it would have been a swim up pool pad if we would have had the two side-by-side because we requested to other room because we didn't get them side-by-side. I feel like they just take my money
2019년 9월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 4박 숙박함
답변 제공: Your Hotel Management 님, 2019년 9월 18일
Thank you for the rate given and for sharing with the community. I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. Kind Regards,

10/10 - 훌륭해요

BSC

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very well maintained and relaxing. Beautiful views of the ocean and many available cabanas lined the beach. The main pool with a swim up bar was a little small but there is a second one on the other side of the property that was always empty.
2019년 6월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room, great views, good staff. Friendly and clean resort.
2019년 5월에 4박 숙박함

8/10 - 좋아요

실제 이용하신 고객

출장 여행
I like everything view is awesome room service was on time
2019년 5월에 3박 숙박함
답변 제공: Guest Services 님, 2019년 5월 21일
Dear Guest, Thank you so much for your review we Will love to welcoming you back again. Have a great day !!

6/10 - 괜찮아요

JR 님, Houston,Tx

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the smaller setting and the amenities, particularly for children. Didn’t like the room at all (I wasn’t even aware does kind of rooms existed in the property) and the food was everything but gourmet. Breakfast buffet was ok but lunch/dinner more like Chillis/Applebees quality
2019년 4월에 3박 숙박함
답변 제공: Resort Management 님, 2019년 5월 9일
Dear JR Thank you for the time taken to provide us your review of your recent stay at Azul Beach Resort Riviera Maya, México by Karisma; every comment raised by you it is of utmost importance at the time that we evaluate our hotel and services. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests. Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 4월에 3박 숙박함
답변 제공: Guest Services 님, 2019년 4월 15일
Dear Guest, Thank you so much for your lovely rate, we are happy to know you have a great time with us, looking forward to welcoming you soon. kind regards

6/10 - 괜찮아요

NYC

좋아요: 청결 상태, 직원 및 서비스
Needs to be updated in main entrance , lobby and dining facility
2019년 4월에 3박 숙박함
답변 제공: Resort Management 님, 2019년 4월 5일
Dear NYC Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience here in the Riviera Maya. Thank you once again , your feedback is truly invaluable to us.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, great food and beautiful beach! Clean rooms.
2019년 3월에 5박 숙박함
답변 제공: Guest Services 님, 2019년 4월 1일
Dear expedia user Thank you for such a wonderful review and for sharing your experiences with us. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Maya, México by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family and i have been to many different resorts/ hotels in Mexico over the last 8 years... we've been to 5 star hotels as well as 3.5 stars. This one definitely stood out! #1 thing is service! Customers are really important, and everyone really does their best to accommodate each guest. The food is great! The beach is amazing! They clean every bit of grass on it all day long! We loved it that it was a small resort and everything was conveniently close by! At breakfast and lunch Noel and Antonio were amazing! They always made us feel welcomed! We we're excited to see them every day)! Also on the beach, Perla was great! She always went out of her way on finding daybeds and accommodating our needs! She's very friendly and sweet! These were just a few people that stood out...but overall very many are great to! Its hard to remember everyone's name! The resort is very and i mean VERY kid friendly! Every restaurant has their own kids menu. The beach has a basket full of beach sand toys! We saw they even provide stroller, baby bathtubs, cribs and baby food to families with infants and small babies! This was very unique compared to any other resort we've been to! Over all we really enjoyed our stay and had a great time!
2019년 3월에 10박 숙박함
답변 제공: Guest Services 님, 2019년 4월 1일
Dear expedia user Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience. Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 7박 숙박함
답변 제공: Guest Services 님, 2019년 4월 1일
Dear expedia user Thank you for your rate, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future. Have a great Day !!

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the food and service. Not impressed with our room. It was old, dingy and had tiny ants all over. Not cleaned properly though we tipped everyday generously. The room had a old smell to it though we were told our room and pillows would have the scent we picked when checking in.
2019년 2월에 5박 숙박함
답변 제공: Guest Services 님, 2019년 3월 15일
Dear Guest. Thank you for your comment. we are working hard to identify this incidents and fix all them. Have a great day

10/10 - 훌륭해요

실제 이용하신 고객

2019년 1월에 7박 숙박함
답변 제공: Guest Services 님, 2019년 4월 1일
Dear expedia user Thank you for your great feedback. Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this. Thank you again for your rate, and I look forward to hosting you here at Azul Beach Resort Riviera Maya, México by Karisma many times more in the future

10/10 - 훌륭해요

Justin 님, Montreal, ca

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect property for a family with small children. We have an 8 month old and a 2.5 year old. Smaller resort, but they absolutely cater to young families (lots of kids pools/activities), nice beach, great food and truly amazing staff. We will certainly go back. Highly recommend this resort!
2019년 1월에 7박 숙박함
답변 제공: CHIEF CONCIERGE 님, 2019년 2월 11일
Dear Justin Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Maya, México by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Small property. Only there 3 nights but staff remembered our preferences after day one. Older property but well maintained. Would stay there again.
2019년 1월에 3박 숙박함
답변 제공: Mrs. Kathleen 님, 2019년 1월 15일
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 6박 숙박함
답변 제공: Greetings 님, 2019년 1월 15일
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

8/10 - 좋아요

cd 님, somerset, ma

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here in December, overall I liked the property, it's not too big which is nice, not super crowded when I went. There are several restaurants at the property with a variety of food to choose from. Room was large, bed comfortable and grounds very clean. They also have a really nice spa if you want to take advantage of a massage or other spa like activities. The staff were all very nice as well. This report is great for families, there were a lot of families there with small kids. I have a couple of things that I wanted to point out that were a little odd. 1-Housekeeping-Cleaned the room at some point during the day, then someone came back at like 8 to ask if we needed towels and then someone knocking on the door at 9:30 asking us if we want waters. This happened a couple times. I could not figure out why they didn't just do all this stuff during the day and who comes to someone's room at 9:30? Another day, we were out all day and no one cleaned our room. This time, went to the desk and asked them to have someone clean it (5:pm) went back to the room at like 10 and it was not cleaned. 2-Beach-It's nice but there's a fair amount of seaweed pretty much every day I was there. They do have people raking it and dumping it but it's there. It really was not a huge deal, just mentioning it. The beach itself is soft sand, the swimming area in front was shallow so also good for little kids, they have kayaks if you want to use them.
2018년 12월에 8박 숙박함
답변 제공: Dear Mr. Cd. 님, 2019년 1월 15일
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2018년 12월에 5박 숙박함
답변 제공: Greetings. 님, 2019년 1월 15일
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

2/10 - 너무 별로예요

DMoney

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
That it was all inclusive I wanted a private swim up from pool but didn’t get it also the food was no up to par this has been the worst hotel experience I’ve had.
2018년 12월에 3박 숙박함
답변 제공: Resort Management 님, 2018년 12월 13일
Dear DMoney Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback were shared with the corresponding departament management for their review and to see where immediate improvements could be made. Please do not hesitate to contact customer services directly so your experiences could be addressed directly for satisfactory resolution. Thank you once again , your feedback is truly invaluable to us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2018년 12월에 2박 숙박함
답변 제공: Resort Management 님, 2018년 12월 10일
Dear expedia user Thank you for your recent review , sharing your experiences of you most recent visit to Azul Beach Resort Riviera Maya, México by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience there in the Caribbean. Thank you once again , your feedback is truly invaluable to us.

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that this property was small and that ALL staff in all the departments went above and beyond there wasnt anything disappointing. Although I must comment that the taxi fares into the city were a bit much 80.00 US one way for a 20 min cab ride. Not too enticing.
2018년 11월에 7박 숙박함
답변 제공: Guest Service Manager 님, 2018년 12월 10일
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Maya, México by Karisma and cannot wait for you to experience another Karisma resorts. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera

10/10 - 훌륭해요

Alexandra 님, Miami, FL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
From the moment you enter the property you’re greeted with smiles, a cold towel to freshen up and Champagne. The property is absolutely immaculate. Before you get your room they give you tiny samples of what you want your room to smell like, the kind of soap you’d like in your room as well as small pillow samples. The restaurants are great. The drinks aren’t as strong as I’d liked them to be but there good nonetheless. They have daily attractions such as: live music, bingo nights, Nickelodeon games by the pool, volleyball tournaments, a circus-which I thought was very nice, and many more things that took place while I was out of the resort exploring Mexico.I did however have a horrific experience with a taxi driver who was supposed to take me to a few places and wait until it was time to take me back to the resort. Instead of waiting he left me stranded at the mall. When I called the resort to see if they could get in touch with him they said that he wasn’t answering his phone nor his car radio. When I got back to the hotel hours later there he was with this silly smile on his face. Not only that he lied and said that I wasn’t where I was supposed to be and he waited for me. Mind you I got there early and not to mention I do have a sense of direction when it comes to a simple mall. Thankfully the manager was there to ease my frustration. The rest of my stay was perfect. I also appreciated the staff for remembering my name. Amazing resort I fully recommend your stay here.
2018년 11월에 3박 숙박함
답변 제공: Guest Services Manager 님, 2018년 11월 23일
Dear Mrs. Alexandra; Thank you so much for choosing Azul Beach Resort Riviera Maya, México by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. we feel very honored to receive your compliments and I thank you for sharing your wonderful review. We have taken your comment about the external taxi service which we will share with the people indicated to make sure we do not pass again It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Maya, México by Karisma , so it is a delight to know that you will be returning once again.

4/10 - 별로예요

rebeca

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 3박 숙박함
답변 제공: Azul Beach Riviera Maya 님, 2018년 10월 12일
Hello Can you help us with your comments on this rate please.

10/10 - 훌륭해요

AaronDouglas 님, Atlanta Georgia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The Staff was entertaining and allowed a personal experience they all welcomed my family and created a comfort as if it was your own home. Its a smaller resort which is great in this case to feel at home. The entertainment staff went above and beyond to make sure you were comfortable along with the waiter staff they all remember you by name. (Alberto, Joaquin and Diego very kind to the kids) It was a stress free week no worries other than what time do you want to go swimming. the Seaweed this time of year was heavy everyday but the hotel had workers present everyday cleaning and keeping it down to a minimum against nature. ALl day they they worked to keep to a minimum which is appreciated. The beach is a little smaller than others parts of mexico which, again, allows for a more exclusive experience The Food is a 3.5 - 4.0 out of 5 but worth it and will go again.
2018년 9월에 6박 숙박함
답변 제공: Chief Concierge 님, 2018년 10월 1일
Dear Mr. Douglas. Thank you so much for choosing Azul Beach Resort Riviera Maya, México by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value your visit. we feel very honored to receive your compliments and I thank you for sharing your wonderful review on Expedia. It is our goal for each guest to have a memorable experience at Azul Beach Resort Riviera Maya, México by Karisma , so it is a delight to know that you enjoyed your stay. Best regards

10/10 - 훌륭해요

Kristi 님, Oklahoma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We loved the Azul Beach Resort for so many reasons. The staff were so kind, the size of the property was just right for us, and our daughter loved the kids club.
2018년 8월에 4박 숙박함
답변 제공: Resort Management 님, 2018년 9월 18일
Dear Kristi, Thank you for taking your time to share your recent stay experiences with us. We´re very happy to know that you had a great time in our resort and your daughter was enjoying Azulitos. We hope you have the honor to host your next family vacation very soon.

10/10 - 훌륭해요

Patricia 님, Riverside, California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Everything was great. From check in till checked out. The staff is extraordinary . Every employee goes far and beyond to make your stay wonderful.
2018년 8월에 4박 숙박함
답변 제공: Resort Management 님, 2018년 9월 18일
Thank you for taking your time and sharing your recent experiences with us. We are happy to hear you had a wonderful stay during your holiday and will be waiting for your return very soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is an amazing place to visit! The service is excellent! I will definitely go back.
2018년 8월에 6박 숙박함
답변 제공: Resort Management 님, 2018년 9월 18일
Thank you for taking your time to share your recent experiences and kind words. We will be waiting for your next visit to keep exceeding your expectations !

8/10 - 좋아요

Roy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Barnas paradis
Eksotisk og flott familie hotell med all incusive, 4 restauranter og ett par barer på området, samt barnas paradis. Is og pannekake kiosken. Fine fellesområder med flere bassenger. Det er litt liten kapasitet på solstoler både rundt bassenget og på stranden, hvilket innebærer at du må tidlig opp for å sikre deg en solseng. Mye aktiviteter for både voksne og barn om du ønsker å delta på dette. Bra trimrom og en fin spaavdeling. prisene på spabehandlinger er dyrt og i flere tilfeller dyrere enn du er vant til fra Norge.
2018년 7월에 4박 숙박함
답변 제공: Hotel Management 님, 2018년 8월 14일
On behalf of the all staff and the management team at Azul Beach Resort Riviera Maya by Karisma we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations and hope to host your next stay with us soon.

10/10 - 훌륭해요

Rob 님, Dallas, TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful facility, excellent food/drinks and a super friendly staff. (Ulysses, Evelyn, Jonathan, Joan, Antonio, just to name a few.) Only downfall was swimming, seaweed issues that was not in anyone's control. They worked extremely hard to clear it out but that was not humanly possibly.
2018년 7월에 3박 숙박함
답변 제공: General Manager 님, 2018년 7월 24일
Dear Rob, thank you, it is always very rewarding to read the comments and feedback from our guests. We truly appreciate your recent visit and hope that you will return again very soon. Best regards,

6/10 - 괜찮아요

S 님, houston TX

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Azul beach riviera maya
We had stayed at the Azulejo resort 2 nights for a wedding. Hotel lobby outside and very hot. Resort has 2 sides: villas with old villas, my opinion maybe 3 star accommodation. Bathroom very small. Shower floor VERY slippery. AC unit got stuck to a 25 Celsius degree. Could not turn it off, or change temperature. Called front office about it. They said that will send a technician immediately,, but we left after 2 days and the AC was not repaired. The vanity was very small, round and the faucet over the vanity made it hard to wash.....I would definitely not go back. The other side of resort I was shown during a travel presentation only. That was very nice and I would say 4 stars. It had swim up pools. I had paid about $ 500/night all inclusive but got the ugly, dark, small bathroom room. The bed was comfortable. The restaurants good, but the breakfast Blue place had no AC or fans. Very hot, humid.....we dinned at the Latin and everything was good,food and service. And AC worked well :). Overall I am very disappointed with the resort part that we were offered. Workers were nice, respectful, and kept the landscape very clean. Oh. The swimming pools are clean but on a small size. We did not go in any excursions. Couldn’t wait to get out of there. Resort is very secluded. Rivera Maya is about 20 min. From Cancún. We had 3 nights booked in Cancun hotel Krystal Grand hotel. This hotel and experience At Krystal IT WAS BEAUTIFUL! I will never go back to Azul Riviera Maya
2018년 7월에 2박 숙박함
답변 제공: Your hotel management team 님, 2018년 7월 7일
Dear S On behalf of the all staff and the management team at Azul Beach Resort Riviera Maya a Gourmet All Inclusive by Karisma we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay mentioning the disappointment with the room assignment and if there were inconvenience with the Air conditioning. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. At this moment we want to thank you for the positive feedback about the food and service received at the restaurant. We hope to have the opportunity to welcome you once again at our Azul Beach Resort Riviera Maya in the future. Warmest regards,

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 3박 숙박함
답변 제공: General Manager 님, 2018년 6월 9일
We hope to welcome you once again at Azul Beach Resort Riviera Maya by Karisma.

10/10 - 훌륭해요

Angela 님, Rhode Island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was our second time here at this resort and all I can say is excellente! From the staff to the accommodations, the food and the atmosphere you feel like you are royalty! Alain, Marco , Jessica, Ciealo (I love you I love you) I guarantee you will not be disappointed
2018년 5월에 5박 숙박함
답변 제공: General Management 님, 2018년 5월 15일
Thank you for your review and for sharing your experiences with us. It is a pleasure to know that you enjoyed your vacations. We hope that Azul Beach Resort Riviera Maya, will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Absolutely fabulous food and service. Great place for a family with small children.
2018년 4월에 7박 숙박함
답변 제공: General Management 님, 2018년 5월 1일
Thank you so much for choosing Azul Beach Resort Riviera Maya, for your recent vacation. We truly look forward to welcome you back in a near future.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This resort is excellent for families. They have all of the amenities that you need for a baby for toddler. The service was excellent and everyone on the staff was very polite and friendly. The food and drinks were also better than most of the adults only all inclusive resorts was have stayed at. The only negative was that they were doing construction in the room next to ours. It was very loud and our 8 month old couldn't nap. Then they used some sort of very strong glue that had a horrible odor and we had to change rooms. Would request a room that isn't near any construction.
답변 제공: NL 님, 2018년 4월 24일
Thank you for your recent review , sharing your experiences of your visit to our resort. Your comments and feedback are very important for us and will help us to improve the quality of our service. We hope to have the honor of hosting your stay once again in future. Kind Regards, Noe Landa General Manager Azul Beach Resort Riviera Maya gm@azulbeachresort.com

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great family resort
Wonderful facility and staff for young families or grandparents with grandchildren.
2018년 4월에 1박 숙박함
답변 제공: NL 님, 2018년 4월 24일
Thank you for your recent review, we truly value the time taken to share you experience. We hope to you see again very soon at Azul Beach Resort Riviera Maya. Best regards, Noe Landa General Manager gm@azulbeachresort.com

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grear resort to take children under 10 years old. Food, drinks and activites are excellent.
2018년 3월에 5박 숙박함
답변 제공: NL 님, 2018년 4월 24일
Thank you for your review of your stay at Azul Beach Resort Riviera Maya, it was a pleasure to host your vacation. We look forward to your next visit to our resort. Best regards, Noe Landa General Manager gm@azulbeachresort.com

8/10 - 좋아요

samar 님, edmonton, canada

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice resort, very friendly staff, good for familie
Our stay could be better if beach was cleaner. Due to storm, there was too much weed on beach. Staff tried to clean it but it was the biggest disappointment
2018년 3월에 4박 숙박함
답변 제공: NL 님, 2018년 4월 24일
Dear Samar, Thank you for your recent visit to the Azul Beach Resort Riviera Maya and the feedback you’ve shared. We sincerely apologize for the inconvenience you have experience during your stay at our resort. We hope to have the honor of hosting your stay once again in the near future. Best regards, Noe Landa General Manager gm@azulbeachresort.com

8/10 - 좋아요

Lina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bra hotell! Blandad upplevelse
Fint hotell med väldigt god mat. Vi hade bokat en lyxary suit som skulle ha delvis havsutsikt och bubbelbadkar men det stämde inte enligt hotellet att rummet hade utsikten och badkaret vilket vi blev besvikna för. Men hotellet var sjyssta och uppgraderade oss till ett rum med bubbelbadkar och utsikt som dessutom var större, så fint rum! Smidigt att inte behöva boka restauranger i förväg och bra med a la carte, väldigt god mat och service. Jättefina pooler och bra strand med härliga sängar. Dock väldigt svårt och krångligt att svårt att få säng på stranden, måste bokas och var fullbokat våra dagar. Lyckades stå på väntelista och få säng på stranden en av våra tre dagar. Tycker det bör vara enklare att få sängar på stranden när man bor på ett så fint hotell där allt ska ingå. Det förtog en del av upplevelsen. Var även tråkigt att det kändes som man borde lämna dricks överallt på restauranger/barer, skönt att slippa hålla på med pengar när det är all incl. Italienska rest var väldigt god.
답변 제공: NL 님, 2018년 4월 24일
Dear Lina, Thank you very much for taking the time to share your experience. We sincerely apologize for the inconvenience you have experience during your stay at our resort. We hope to have an opportunity to host you once again in the future. Noe Landa General Manager Azul Beach Resort Riviera Maya gm@azulbeachresort.com

6/10 - 괜찮아요

Alexander

좋아요: 청결 상태
Durchschnitt
Achtung: ‚Suiten‘ sind einfach Doppelzimmer und viel zu klein für eine Familie Service: grosse Unterschiede zwischen Reception (schlecht) und Restaurant (top) Essen ist sehr gut! Strand enttäuscht
2018년 2월에 5박 숙박함
답변 제공: General Management 님, 2018년 3월 1일
Thank you for the time provided to share your experience with us. Please apologize for any bad reflection caused during your stay, thank you for every kind word of yours we are able to improve our services to achieve the perfection with all our valuable guests.

10/10 - 훌륭해요

Ken 님, Long Island, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice Hotel, great staff and service
Really enjoyed our stay except for the sales pitch to join their vacation program. They were very persistent trying to get me to listen to their pitch. Other then that we had a great time and plan on returning for another stay.
2017년 11월에 7박 숙박함
답변 제공: Hotel Manager 님, 2017년 12월 12일
Dear Ken, Thank you for your feedback and for sharing the experiences of your recent stay. It was a pleasure to host your holiday. We apologize the inconvenience with our Vacation Club, this will assist us to ensure we maintain focused on providing only the very best to our guests. Best regards, Javier Martinez Hotel Manager gm@azulbeachresort.com

8/10 - 좋아요

Tipchaya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent staff
Overall a very nice stay. Excellent attentive staff. Beach not nearly as nice as in official photos.
2017년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2018년 1월 25일
Thank you for your review, we are looking forward to hosting your holidays once more.

6/10 - 괜찮아요

Asal 님, Houston, TX

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Decent all-inclusive
Pros: 1. Hotel has private beach 2. Cabanas are luxurious and big 3. The waitresses/bartenders/beach staff are incredibly friendly - gives the hotel a more personal feel because they remember your name and will go above and beyond to help with what they can 4. Lots of restaurant/food options - most of them are delicious Cons: 1. You only get to use the cabanas ONCE during your entire stay. I didn't at first believe the reviews that mentioned this, but it's a thing. On the other days of your vacation, you have to wait until 11am when someone else cancels their cabana or use the beach chairs that are first-come-first-serve. 2. Things not included in all-inclusive: premium alcohols and premium wines - these really bugs me because all-inclusive minus the best quality things doesn't count as all inclusive to me. 3. We were bombarded with offers of dinner on the beach, paying to be part of a membership for the Karisma brand, spa services, etc. It was relentless. Every day without fail, a member of the staff would find you and for 5 minutes try to convince you to pay extra for something. It isn't the staff's fault, it's the hotel's fault for making the staff do it. 4. They have live music very often (which is technically a pro), but if your room is in the main area, then you will hear it until it stops (11pm)
2017년 10월에 4박 숙박함
답변 제공: Javier Martinez Resort Manager 님, 2017년 10월 23일
Thank you for the time to provide to us, your kind words feedback about the recent experience of your stay with us. Every word of yours helps to improve achieving your expectations to surpass last experience on your next visit to our facilities.

8/10 - 좋아요

Okay 님, United States

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Resort but Could Have a Few Improvements
This is a very nice resort - however, there are some things that could be improved. One of the most disappointing aspects of this visit was that before arriving I thought that tips were included in the price we paid, but a couple days into our stay we realized that tips were highly needed and pretty much expected by the staff. In fact, we felt almost guilted into forking out more cash for everything in order to get more attention. The only good thing about this was that the front desk had change for American $ so that we could easily get more. I wish the resort paid its employees better and restricted tipping because we spent way more money than we anticipated, in fact they are lucky we had enough cash at all. Another thing to note, they did ask when we arrived to each restaurant if we had food allergies which is great! But the level of cautiousness completely depended on the knowledge/zealousness of the waiter. I had to continually ask (most of the time) to each waiter if every item had my allergen or not. Sometimes I still had a breakout and sometimes I didn’t. It was hit or miss. I did have one waiter ask me if I was really allergic or did I just not like my allergen..really!So that part of my stay I knew would be challenging, but that also led me to feeling like I needed to tip more. The grounds were BEAUTIFUL & the spa was very nice. If it hadn’t cost so much we would have done more there. Our bed was super comfortable, but we did notice a few things that need repair
2017년 10월에 11박 숙박함
답변 제공: Hotel Manager 님, 2018년 2월 26일
Dear guest, Thank your for your review. We are glad to hear that overall your experience was positive. We apologizefor the several things throughout your stay did not meet your expectations. Again, thank you for your feedback. We hope to welcome you back to the hotel in the near future. Javier Martinez Hotel Manager

10/10 - 훌륭해요

Ron 님, Western Massachusetts

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
best vacation ever
The trip we had in Mexico was the best vacation ever. The staff were extremely helpful and courteous. They went out of there way to insure we were taken care of. The cabanas by the beach were great as we were able to jump in the water at our leisure or just relax in the shade.
2017년 9월에 4박 숙박함
답변 제공: Hotel Manager 님, 2017년 9월 22일
Dear guest, Thank you for your positive comments, I am glad to read that you enjoyed your vacations at Azul Beach Resort Riviera Maya. We look forward to welcome you again in a near future. Warm Regards, Javier Martinez Hotel Manager