Thank you for choosing our establishment for your stay. We greatly appreciate your preference and support. We would like to apologize for any inconveniences you may have experienced during your time with us. Rest assured that we are actively working to improve the overall experience for our valued visitors. Your feedback is invaluable to us, and we are committed to ensuring a more seamless and enjoyable stay in the future.Once again, thank you for choosing us. We hope to have the opportunity to welcome you back soon and provide you with an enhanced and memorable experience.

Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments and we apologize for any inconvenience you may have experienced during your stay. Please be assured that we take your feedback seriously and we will work diligently to address the issues you have raised in order to improve our services.Our goal is to provide exceptional experiences for all of our guests, and we regret that we fell short of your expectations on this occasion. We value your input and will use it constructively to enhance the quality of our facilities and services.Once again, we apologize for any inconvenience caused and we hope to have the opportunity to welcome you back in the future, so that we can demonstrate the improvements we have made.Thank you for choosing our hotel.

Hola Emilia, muchas ¡gracias por haberse hospedado en Be Playa Hotel! Lamentamos mucho que la estancia no haya sido de su agrado. Diariamente estamos trabajando en mejorar cada aspecto del servicio que brindamos para que ustedes como huéspedes tengan la mejor experiencia en su viaje y sus comentarios nos ayudan a pulir esos detalles. Esperamos verla de nuevo y poder cubrir sus expectativas. Saludos

Thank you for your comments Maria, they help us to improve our service, in this case as it is a reservation of a single night, we do not give more than one key to avoid losses and with-it extra charges. On the dates that you stayed with us our roof closed at 12:30 am, unfortunately there is little we can do with the surrounding bars. For the extra charge, at check in we gave you a sheet in accordance with our policies, which specifies that we charge for damaged targets and is signed by you. We are sorry to hear that you did not have a good experience. But we take their experience into account. Best regards.

Agradecemos su estancia con nosotros Srita Abigail, sus comentarios nos ayudarán a seguir mejorando como empresa. Lamentamos el detalle con la limpieza y los alimentos, estamos trabajando día a día en mejoras continuas para pulir cada detalle. Esperamos verla de vuelta para poder cubrir sus expectativas y que su estancia sea lo más agradable posible. Saludos

Hello Mr. Pennock ¡Thanks for stay with us at Be Playa Hotel! We appreciate your comments and we hope to see you soon again in the hotel.

Dear ms. Guerra were really glad to read your value comments, we hope that you take us in count when you return to playa. BEST REGARDS.

Hello dear Bita.Thank you for your comments, we hope to have the pleasure and count whit your preference the next time that you visit playa. Best Regards

Thank you for rating us, hope you had a great time with us. This will be always your place to be, come back soon :)

Thank you for your feedback and for bringing these issues to our attention. We apologize for the inconvenience you experienced during your stay at our establishment. Your satisfaction is of utmost importance to us, and we are committed to addressing these issues promptly.We apologize for the lack of hot water and for not providing you with the room you booked. We understand how frustrating this can be, and we will take immediate steps to rectify the situation and ensure that it does not happen again in the future.

Thank you for your comments,

Thanks for your comments we're really happy for have you this days whit us. best regards

Agradecemos su tiempo con nosotros, sus buenos comentarios nos ayudarán a seguir mejorando como empresa. Lamentamos el detalle con el agua, así como la limpieza, estamos trabajando día a día en mejoras continuas para pulir cada detalle. Deseamos lo mejor y agradecemos de nuevo sus comentarios que nos ayudarán a seguir mejorando

Hello, Nikolai! We really appreciate you taking the time to leave us your feedback to improve our service and facilities, your opinion is worth a lot to us. We hope to see you soon!

¡Hola Julio! Agradecemos el tiempo para reseñarnos, y esperamos verte pronto de nuevo. ¡Gracias por elegirnos nuevamente!

¡Hola, Julio! Estamos encantados de que te haya gustado tu estancia con nosotros. Esperemos pronto nos vuelvas a visitar, será un placer recibirte. ¡Felices Fiestas! :)

¡Hola Maricarmen! Agradecemos el tiempo para reseñarnos, y esperamos verte pronto de nuevo. ¡Saludos!

Gracias por hospedarse con nosotros, fue un placer recibirlos! Espero que hayan tenido un buen viaje de vuelta a casa, esperamos verlos pronto!! Saludos!

Hi, Samet. Thank you for taking the time and give us your feedback, I assure you that we consider all of your remarks and we are working to improve our facilities for the comfort of all our guests. We hope to host you again in the future, have a great day!

¡Qué tal, Norberto! Estamos encantados de que te haya gustado tu estancia con nosotros. Esperemos pronto nos vuelvas a visitar, será un placer recibirte.Saludos :)

¡Qué tal Jesús! Nos da mucho gusto que tu estancia con nosotros haya sido bastante grata. Nos seguiremos esforzando para siempre darles a nuestros huéspedes nuestra mejor versión :) ¡Saludos!

Hello! Thank you for taking the time to give us your feedback, we’re very sorry to hear the inconveniences that you had, we’re going to work with the areas involved to improve our service. We really hope to see you again in your next vacations! Best regards!

Obrigado por compartilhar sua experiência conosco, levaremos sua opinião em consideração para continuar melhorando, esperamos ter o prazer de tê-lo em casa novamente. Atenciosamente

Estimado Gabriel, gracias por tus apreciables comentarios, para nosotros ha sido un placer haber formado parte de tu descanso, esperamos con gusto volver a tener el honor de tu visita. saludos.

¡Muchas gracias por hospedarte con nosotros! Tu opinión es muy importante para el hotel :)

Hola Adolfo!Nos alegra leer que disfruto de su estancia. Esperamos verlos de nuevo en el futuro!Buen dia.

Muchas gracias Tanya!Esperamos verte pronto.

Muchas gracias por tus comentarios, Adriana.Esperamos verle pronto para sus próximas vacaciones.Saludos!

Good afternoon Shir!Thank you for your feedback, we are glad to read that the staff was kind. We do hope we get to have you as a guest once more, as you were mentioned at check in, this party is a monthly party and is the only night that the music stops at 3.00am. In our website, you can also check our calendars and verify what special events are happening, so you don't have any issues when you come back.Have a great day and see you soon!

Muchas gracias por su comentario!Esperamos verle pronto nuevamente.Saludos!

Hola Luis!Agradecemos el tiempo para reseñarnos, y esperamos verte pronto de nuevo.

Muchas gracias por recomendarnos, es un placer para nosotros el haberle brindado el servicio que merece. Esperemos vuelva pronto ¡un saludo! :)

Hola, Ase Marie! Thank you for your visit! We hope to see you very soon!!

Gracias por tomarte el tiempo de dejarnos tus comentarios, Lee Roy. Lo apreciamos mucho y esperamos tenerte pronto de vuelta!

Hi, Diane! Thank you for taking the time to give us your feedback, we appreciate your comments and we take them into account in order to improve our service. We hope to have the pleasure to host you again! See you soon!

Hi, Joseph! Thank you for your kind comments! We hope to see you soon!

Hola, Christian!Gracias por hospedarte con nosotros, te esperamos pronto!!

Hola, Arturo! Muchas gracias por tomar el tiempo de escribirnos tus comentarios, ten por seguro que lo tomamos en cuenta para poder brindarles el mejor servicio posible, esperamos tener la oportunidad de recibirte nuevamente!

Estimado Julian, lamentamos mucho la mala experiencia y que se te despertó a esta hora de la madrugada. Nuestro roof cierra a las 23h, nos aseguraremos que nuestro staff tenga más cuidado a la hora de acomodar después del cierre. Te agradecemos mucho tu comentario ya que nos apoya gracias a los ojos de nuestros huéspedes a ver este tipo de detalles y establecer mayores medidas de control en horas nocturnas para asegurar el buen descanso de nuestros huéspedes!

Hola, Stephani! Gracias por tus lindos comentarios, nos da mucho gusto saber que tuviste una estancia muy agradable, esperamos verte pronto!

Dear Debbie,Thank you very much for sharing your experience at the hotel. For us, this information is specially important because it allows us to review and if necessary improve our guest service procedures. I will share your comment with the people in charge so they can take the respective actions.For us, the most important thing is the satisfaction of our guests and visitors and that is why we value your comment.Kind Regards,

Dear Colton,Thanks for taking the time to share your experience. We are very sorry about the inconvenience you had at our hotel. We actually had an issue with the hot water that was fixed in less than 30 minuts but unfortunately you gave no time to the receptionist to inform you bacause you just wanted a refund and you left. We dont want to justify because we understand that maybe for you having hot water at this moment was very important and we understand that, just to let you know that is not the management poor, but sometimes issues happens and we try our best to fix them in the shortest time possible to give no inconveniences to our guests. We hope next time you visit to give you a better service.

Hello, Keaira! Thanks for your feedback! It was really nice to have you here, see you soon!

Muchas gracias por tus comentarios, José! Nos da mucho gusto que hayas tenido una estancia placentera, esperamos verte pronto!

Hola, John! Gracias por hospedarte con nosotros!! Espero que hayan tenido un buen regreso a casa, esperamos verlos muy pronto!

Gracias por su feedback.Nos gustaría saber a que fue debida la puntuación para investigar si ocurrió algo o necesitamos mejorar algún aspecto de nuestro hotel. Esperamos pueda ponerse en contacto con nosotros y darnos más comentarios.

Estimado Luis, lamentamos mucho los problemas causados con nuestro clima. Las maquinas pueden fallar, lo importante es tomar medidas y estar atentos a solucionar el problema causado y me alegra leer que nuestro personal tomó acción con ello.