Thank you for taking the time to share your experience. We hope to see you again.Kind regardsCasa Santiago Staff

we loved having them with us.We hope to receive you again! regards!

Thanks for the comment Patricia & RobertWe are glad that you liked your stay with us!We loved receiving you at Casa Santiago, I hope to receive you on another occasion.We send you a big hug!

Hola Rosa, gracias por tomarte el tiempo para compartir tu experiencia.}Lamento el inconveniente de cambio de Hotel. Efectivamente el Hotel alaterno, esta ubicado a 3 cuadras de Casa Santiago, es una categoría superior, lo puedes verificar comparando las facilidades y el ranking que aparece en la pag de Expedia. Apreciaríamos tener más detalles al respecto. Saludos!

Muchas Gracias, por su hospitalidad el staff Casa Santiago esta agradecido por su estancia con nosotros le esperamos pronto , saludos cordiales

Thanks a lot for sharing your experience , you support us a lot and help other visitors. We are very glad to know you has a pleasant stay.

Thanks a lot for sharing your experience. Your comments are very useful for us and other visitors. We are very pleased to know that you enjoyed your stay with us. Have a good trip back home.

the staff is grateful for your stay with us, we hope you return soon, thank you for your comment, we are here to serve you, Hotel Casa Santiago

Thank you for staying with us our casa Santiago, we look forward to your soon visit again

Thank you for taking the time to leave your comments, they are very valuable to us. We are sorry that his stay was not as expected. The Staff is here to help with your luggage, assign you a room on the ground floor and help you with everything you need. If not, we offer you an apology, and I reiterate, we appreciate you letting us know so we can work on it. Most of the buildings in Tulum are no more than two stories, (ground floor, first and second floor) due to the type of subsoil that exists in this area, as well as the concept of Hotels are mostly independent, there are no hotel chains so the concept it is very private. It is a characteristic of Tulum.} Regarding the care of the sheets and towels, they are periodically removed and washed with biodegradable detergents in order to preserve the environment. however we will verify the quality. The Hotel cannot manipulate the information referring to the comments or the rating of the establishment. We wish you a safe and happy journey home.

We are glad that you enjoyed your stay with us Imara. We appreciate it and hope to see you soon as it was a pleasure having you with us.

No es nada, estamos para brindarle la mejor atencion posible. Hasta luego y esperamos verlos de nuevo pronto. :D

Muchas Gracias por tu mensaje!, fue un placer recibirlas en el hotel y ayudarlas en todo lo que necesitaron, es una pena despedir huespedes tan agradables como ustedes, espero que en sus proximas vacaciones podamos volver a tener la oportunidad de recibirlas y brindarles lo mejor de nosotros y del hotel. Con el mayor de los gustos Dario Concierge

Hello, we appreciate the good comments, that motivates us to continue improving our service, our main goal is to make our guests feel at home, best regards, we hope you return soon! -Hotel Casa Santiago.

Thank you for sharing your experience! We are so glad you enjoy your stay.

We are happy that you have enjoyed the hotel and your vacation with us. We hope to see you back soon. Greetings! Casa Santiago

Hello, thank you very much for your comment, we are happy to know that you have enjoyed your stay with us, we are waiting for you on your next vacation.:)

Muchas gracias Daniel por tu comentario. Nuestro servicio brindado a los clientes es nuestra principal prioridad :) , comentarios como este, brindan satisfacción y nos motiva a dar lo mejor de nosotros. Saludo desde Casa Santiago y que tenga un lindo día.

Hola Cristina, gracias por su comentario, muy amable. No hay ningun lugar perfecto ,como en su propia casa. Le damos la bienvenida a su Casa, Casa Santiago. :).Estamos a sus Ordenes. Esperemos que regrese pronto .Lindo Dia.

Thank you for taking the time to share your experience, we really apreciate it. Your comments are very important to us.

Gracias por tomarse el tiempo para compartir su experiencia. Nos alegra mucho que haya disfrutado su estadía con nosotros.

Dear guest, We greatly appreciate your kind comments! It was a pleasure to host you and we hope we can do it again in the future. This is your house in Tulum. Thank you! Sincerely, Hotel Casa Santiago

Thanks for your comments, they are very important for us. We wish you keep enjoying of your vacations.

Thanks a lot for your review, it is very valuable for us. We are vary glad to know you had a pleasant stay. We wait for you on your next vacations.

Thanks a lot for sharing your experience , we really apreciatte your comments they are very valuabe for us. We are sorry to know that you had noisy night, we usually dot have this kind of problems because the area inside and outside of the Hotel is quiet, also our guest often spent small time at the Hotel. Have a safe and nice trip back home. We wait for you on the next Vcations.

Thank you for taking the time to share your comments, they are very valuable to us. We have carried out the pertinent actions for each one of them. The topic of hot water and aroma is something that has not happened to us before. We have heaters with a capacity of more than 300 liters for of water, for the six rooms and all the pipes have their maintenance program. Rates move according to demand and can vary greatly from season to season. We regret that your stay was not as expected and we hope it will give us an opportunity to serve you in the future and improve your experience.

Dear Nilton We are so happy of being able to meet and hosted you at our Casa Santiago. Thank you for your comment, we look forward to your soon return

Thank you for sharing your comments, they are very important to us. We are glad to know you had a good experience. Safe trip back home.

Thank for sharing your experience. We really appreciate it. We are glad that you enjoyed your stay.

Thank you for your comments, they are very important to us. We are very happy that you had a good experience.

Muchas gracias por tomarse el tiempo para compartir su experiencia. Esperamos tener la oportunidad de ser sus anfitriones en sus próximas vacaciones. Saludos

Estimado Gonzalo. Muchas gracias por tomarte el tiempo para compartir tu comentario, nos alenta a seguir mejorando. Nos compalce mucho saber que has tenido una buena experiencia y esperamos ser tus anfitiones en tus próximas vacaciones.

Gracias por tomarte el tiempo para evaluarnos. Nos complace mucho saber que tu experiencia ha sido placentera, te deseamos un buen viaje de regreso a casa. Saludos

Muchas gracias por tomarte el tiempo para compartir tus experiencia. Nos hace muy felices saber que la has pasado muy bien, te esperamos pronto, aquí en tu casa, Casa Santiago. Saludos y buen viaje de regreso.

Muchas gracias por tomarse el tiempo para compartir su experiencia. Esperamos tener la oportunidad de servirle nuevamente y mejorar su estadía. Buen viaje de regreso.

Merci pour vos beaux commentaires, nous sommes très heureux que vous ayez passé un merveilleux séjour dans notre maison et nous espérons vous revoir bientôt.

Merci d'avoir pris le temps de partager votre expérience et de nous laisser de si gentils commentaires. Salutations

Nuevamente muy agradecidos por sus excelentes comentarios. Los esperamos pronto nuevamente!! Saludos cordiales. Casa Santiago

Muchísimas gracias por sus excelentes comentarios. Nos alegra mucho saber que tuvieron una excelente estadía en nuestro hotel. Los esperamos pronto nuevamente!! Saludos cordiales. Lucas, Casa Santiago

Hi! Thank you for taking the time to share your experience. Your comments are very important for us. We are glad you haved a good stay. We hope you have a good trip back home.

Hola Alberto, muchas gracias por tomarte el tiempo de compartir tus comentarios, son muy valiosos para nosotros y nos ayudan mucho. Nos da gusto que la hayas pasado bien.Esperamos saludarte pronto!

Thank you for taking the time to share your experience, we are glad to know that yo enjoy your stay. Your comments are vary value for us. Hope see you soon. Regards

Thank you for your lovely comments, we are very happy you had a wonderful stay at our home and hope to see you again back soon.

Hi Pierre Happy New Year! Thank you for sharing your experience, your comments are very important for us. Hope visit us soon. Regards

Gracias Silvia por compartir tu experiencia. Nos alegra sabes que tuviste una estadía placentera!

Thank you for staying with us!! we are very happy that yur stay at Casa Santiago was excelent!! Best regards,

Bonjour Ophélie, Nous sommes très heureux que vous ayez apprécié votre séjour et que tout était parfait. L’hôtel n’est pas difficile à trouver du tout. Il est relié à une rue qui se termine dans la rue principale. savoir où se trouve-t-il, et le GPS peut être difficile parfois, nous en sommes désolés. vous aviez notre numéro, vous pouviez nous appeler et nous pourrions vous aider avec plaisir. meilleures salutations,

Hola Dora & Eduardo, Lamentamos, el incidente, ya que son fallas del sistema de AC. y que nunca nos habia sucedido, lo mas rraro es que sigue trabajando normalmente, lamentamos lo sucedido, y le pedimos una y mil disculpas, de parte de todo el sttaf de Casa Santiago Saludos cordiales Staff Casa Santiago,

Hello Saleh, Thank you for your kind words, the a/c like you said it´s working perfect now, we are very sorry for the inconvinience. the first time what was not ok was the way you put the settings that´s why it did not feel cool. We promise you next time your a/c will be working perfect :) It was very nice to see you again. See you next time, Hugs,

Hola Juan Carlos y Yolanda, es un gusto saber que todo les pareció perfecto, mucho gusto en conocerles y poder hospedarlos, esperamos verlos pronto!