Ocean Front Master Suite | 고급 침구, 메모리폼 침대, 미니바, 객실 내 금고
예약 가능 여부 확인

타고 툴룸 바이 G 호텔스 여행 후기

3.5 out of 5
타고 툴룸 바이 G 호텔스
Carretera Tulum - Boca Paila KM 6, Tulum, QROO

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 268개 이용 후기 중 197개" "
평점 8 - 좋아요. 268개 이용 후기 중 36개" "
평점 6 - 괜찮아요. 268개 이용 후기 중 18개" "
평점 4 - 별로예요. 268개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 268개 이용 후기 중 9개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

JEISY

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Tiffany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best place I ever stayed in! It was breathtakingly beautiful and the customer service was impeccable! Huge thanks to the manager Lety for being so kind and helpful and the service from Luan and Nitzia all of the staff was truly wonderful! I had the best experience and best birthday of my life! Thank you!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Jorge

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at the delightful Tago hotel in Tulum, and it truly exceeded my expectations. From the moment I stepped foot inside, I was greeted with warmth and hospitality that made me feel right at home. The dessert treats provided during my stay were a delightful surprise, adding an extra touch of sweetness to my experience. It's these thoughtful gestures that truly set Tago apart from other hotels. The accommodations were impeccable, with spacious and tastefully decorated rooms that provided the perfect sanctuary after a day of exploring the beautiful surroundings of Tulum. The attention to detail was evident throughout, and every aspect of my stay was carefully curated to ensure maximum comfort and enjoyment. The staff at Tago were incredibly friendly and accommodating, always going above and beyond to ensure that my needs were met and that I had everything I needed for a memorable stay. Overall, my experience at Tago hotel was nothing short of exceptional. I would highly recommend it to anyone looking for a tranquil and luxurious retreat in the heart of Tulum. I can't wait to return!
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel room is beautiful, large, and private. Having our own pool on our balcony was amazing with beautiful views every morning. The staff was so kind and helpful (especially Jacob, Letty, and Darwin). We will definitely only be staying here in Tulum in the future
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Elad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thing that was missing was a warming pool
2024년 3월에 4박 숙박함
답변 제공: Tago Tulum team 님, 2024년 4월 3일
Dear Elad Thank yuo very much for letting us know about your experience in Tago Tulum. Your observations are taken as an opportunity to improve our service and we are pleased to inform you that our plune pools can bee warmed under request from now so hope you can visit us again soon.

6/10 - 괜찮아요

Myrna 님, Carrollton

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Honestly, the property is very nice. We stayed in the ocean front room (they have 4 of these). Its a boutique hotel like most of Tulum hotels are. Before we arrived, we were asked to pay in full (this was done about 3-4 days before arriving. Upon arrival, they req. the tax be prepaid and a $400 deposit for incidentals. We complied. Later that day, they stated it had been cancelled and they wanted to charge another $400 we declined as the charge was still on cc app. For 3 of the 4 days we were there we have countless managers come to us at the beach, ambushed in the lobby about the $400. We did not appreciate this harassment and stated this to them. We owed $107 upon departure, they wanted us to sign a letter stating how good their cust serv was and that we were fully satisfied with our stay. Again, its a nice hotel, but shady behavior which is why I gave it a 3 start. We declined to sign the letter.
2024년 3월에 4박 숙박함
답변 제공: Tago Tulum 님, 2024년 4월 3일
Dear Myrna Thank you very much for your comments and for letting us know about your experience which allow us to improve our service.

10/10 - 훌륭해요

FATIMA ZAHRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful service!
2024년 2월에 5박 숙박함
답변 제공: Tago Tulum 님, 2024년 4월 3일
Dear Fatima We're happy to read about your experience in Tago tulum. We hope you can visit us again soon and please do not forget to look for us for direct service.

6/10 - 괜찮아요

shani

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Drinks and food at property was extremely expensive. service was mid
2024년 2월에 4박 숙박함
답변 제공: Tago Tulum 님, 2024년 4월 3일
Dear Shani Thank you very much for letting us know about your stay. we regret to read about the prices in food and beverage however please be advised that our prices are already fit into the surrounding places so we are in average.We hope you can give us the opportunity to attend you again in a future stay.

10/10 - 훌륭해요

CHRISTOPHER

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tago Tulum has some of the most beautiful and well-constructed hotel rooms I've stayed in. We loved the double shower, the king bed, the soak pool, and the small details from the service team like evening treats left in the room, daily room cleaning, and "good morning/goodnight" stamped in the sand of the room entry. Air conditioning worked great we were never hot in the room. Hot water in the shower never ran out. Things we would have liked to have known: there is a small refrigerator which you can use - you just had to clear out the minibar items and put them back in upon leaving. They have sunscreen bottles at the beach (probably left from previous guests but they let you use it). This area of Tulum is not the most beautiful to walk (there's lots of traffic and pricey dining options anywhere you go), but staying in the hotel was the best place to be.
2024년 1월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2024년 2월 19일
Dear Chistopher,Thank you for your nice review,we are happy to know that you had a great time with us and you notice our Details!Nos vemos pronto!

10/10 - 훌륭해요

kripa

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property with beautiful rooms! Staff is also amazing very close to the popular restaurants and bars.
2024년 1월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2024년 2월 19일
Dear Kripa,Thank you for your score and review.We are happy to know that we exeed your expectations.Nos vemos pronto!

10/10 - 훌륭해요

Giorgi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed in the beach front suite (assumed i can walk into the beach from the room but not the case), the room was amazing, staff were great and very helpful. Beautiful views of the ocean.
2024년 1월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2024년 1월 28일
Thank you very much for yur review, we are really happy ti know that you enjoy your stay with us.Nos vemos pronto.

6/10 - 괜찮아요

Denise

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
For $800-500 US per night, this place was NOT a good value for the money. This hotel bills itself as a luxury hotel but "luxury" is aspirational, at best. I feel ripped off & will not return. Good: •Friendly, helpful staff •Beautiful ocean front room •Pretty beach-- soft sand, uncrowded, well maintained •Each night, they left a little taste of dessert & some nights, they turned down your bed • Nespresso machine in the room • Nice toiletries • Fluffy robes Bad: •Ridiculously overpriced food/drinks (same over the Tulum Hotel Zone)-- $24 for a glass of Mexican wine, $30 for a cocktail. •Inconsistent housekeeping. Every day, something was missing (eg, hand towels, Nespresso pods, beach towels). The patio table was not wiped once while we were there. • No price list for the mini bar. We had to ask, and yes, everything was insanely overpriced • Front sliding doors stuck (room 14). An older person or someone with a bad back would have been injured opening it. • Bed was very saggy & soft. • You need an engineering degree to figure out the lighting panel Other: Entire Tulum Hotel Zone is a huge rip off. It's so overpriced and blatantly manipulative to tourists. Check your bills. There's no sidewalk in this zone. Walking to restaurants at night is dangerous. Bring FLAT shoes. Get better, less expensive meals in Tulum center. DO NOT TAKE TAXIS. They try to charge your $30-40 to go 2 miles to Tulum center. Get out of sight of taxis and hail a collectivo to town ($1.50-$2)
2024년 1월에 1박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2024년 1월 28일
Thanl you very much for your point of view, we will continue working for our guest satisfaction.Best regards!

6/10 - 괜찮아요

GOKHAN

2024년 1월에 5박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2024년 1월 15일
The TAGO Tulum staff really apreciate your visit, unfurtunately,because no review only score, we dont know what areas we need to improve.We hope that you give us aother oportunity to recive you.Best regards.

6/10 - 괜찮아요

Jessica Sabrina Serrano

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
La habitación ha sido una de las más bellas que me he quedado. Sin embargo el acceso al hotel es difícil, ningún taxi quería llegar ahí, así que cobraban carísimo! Y aunque los alimentos eran ricos se tardaron 2 horas sin exagerar en entregarlos! Increíble el tiempo que esperamos. Pésimo servicio de la cocina, y no fue una ocasión sino todas las veces que consumimos ahí.
2023년 12월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2024년 1월 15일
Muchas gracias por su visita y sus comentarios de mejora, que nos ayudan a seguir trabajando en la satisfacción de nuestros huéspedes.Esperamos poder recibirla nuevamente y poder tener la oportunidad de borrar esta experiencia que comparte.Muchas gracias!

10/10 - 훌륭해요

Montserrat

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing place
2023년 12월에 7박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 12월 29일
Thank you very much for your rating, at TAGO Tulum, our main purpose is the satisfaction of our guests.See you soon!

10/10 - 훌륭해요

Colleen

2023년 12월에 5박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2024년 1월 28일
Thank you very much for your score.We are happy to know that you enjoy your stay.Nos vemos pronto!

10/10 - 훌륭해요

Barak

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 12월 29일
Thank you very much for your rating, at TAGO Tulum, our main purpose is the satisfaction of our guests.See you soon!

10/10 - 훌륭해요

Iulia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 12월 29일
Thank you very much for your score at TAGO Tulum, our main purpose is the satisfaction of our guests.It makes us very happy to know that your time with us was very good.See you soon!

8/10 - 좋아요

Biljana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was nice but our room was amazing, it felt like we were on the beach. It was a beautiful room with an amazing front view of the ocean. The service was great, however the food was very expensive and not very good. I would say this hotel needs improvement on the food quality and taste considering the price pount. We ended up going to other restaurants in Tulum which were great!
2023년 12월에 5박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 12월 29일
Thank you very much for your comment, at TAGO Tulum, our main purpose is the satisfaction of our guests. We will take into consideration your points of improvement.See you soon!

10/10 - 훌륭해요

Natalia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 5박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 12월 15일
Thank you very much for your rating, we greatly appreciate your visit.

10/10 - 훌륭해요

Lauren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We found Tago to be very clean, comfortable and welcoming. The staff made us feel very much at home. We enjoyed the beautiful grounds, cozy room, comfortable bed, and valet parking. We took advantage of the many restaurants within walking distance each evening. The slippers were a nice touch on the tile floors. Be aware when tipping that service charges are automatically applied when ordering food/beverages at the hotel.
2023년 11월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 12월 29일
Thank you very much for your comment, at TAGO Tulum, our main purpose is the satisfaction of our guests.It makes us very happy to know that your time with us was very good.See you soon!

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay at Tago. The rooms are very comfortable, amazing showers. The plunge pool can be a bit cold, but you’re steps away from the ocean. Very walkable, via the beach, to many beach clubs. We’d choose this hotel again.
2023년 11월에 4박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 11월 28일
Thank you for your review, we are really happy to know that we exceeed your guest expectations.Nos vemos pronto!

8/10 - 좋아요

Jerry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tranquil TAGO
Overall, this was an amazing stay. Room was immaculate with picturesque views of the ocean. Beach club was quaint and semi private. Great if you don’t want a lot of people sharing that space. Great time to relax on beach and feel like you may be the only one there. The dinner service is just ok. I would recommend some of the great restaurants that are nearby unless you are committed to partaking of TAGO’s menu only. Their cocktails were very tasty as well. I would give feedback on the wait time to check in. Not a deal breaker at all, but I arrived an hour before check in and was not able to check in for an 1hr 1/2 later. Only 30 min after time technically. But sitting in lobby after 2 1/2 hr drive to Tulum from Cancun, made me want to immediately refresh and relax in my room. Strict no late check out policy. While I went ATVing early morning of checkout, the staff kindly held my belongings and offered me the spa showers if I needed to use once returned since already checked out. Overall 9/10. Great experience. I would definitely return.
2023년 11월에 1박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 11월 13일
Thank you very much for your comments,We will be more than happy to see you again and keep making a memorable experiences.In regards of the late check out, is according to availability and we are having all our rooms booked, we deeply sorry. once again thank you for choosing us as your destination. Nos vemos pronto!!

10/10 - 훌륭해요

EZEQUIEL 님, Aventura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good boutique hotel right on the beach. Very comfy rooms. Nicely set up. Continental breakfast could’ve been more generous but no complaints. Staff very attentive. Beach is magnificent. Recommended.
2023년 10월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 11월 13일
Thank you very much for your comments, they help us continue to improve doing what we love, which is the satisfaction of our guests, we hope you had a save trip back home, we hope to see you soon.Nos vemos pronto!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Um pouco pretensioso
Esperava mais do Tago. O quarto é muito bonito, mas há várias falhas no atendimento. Com exceção da concierge Lety, sempre solicita e pronta a resolver questões, o restante do staff é lento e pouco preparado. Praticamente tivemos que implorar para ter um guarda-sol na praia. O café da manhã iniciava às 7:30. Sentamos na mesa às 7:40, mas só fomos atendidos às 8hs. Não havia suco no dia. Pedimos informações sobre a possibilidade de um late checkout é só no dia seguinte à solicitação fomos respondidos com uma oferta para pagarmos 200 dólares. O hotel entrega menos do que quer aparentar ser.
2023년 10월에 2박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 11월 13일
Lamentamos mucho no haber cubierto sus expectativas, nuestro principal motor es la satisfacción de nuestros huéspedes. Esperamos que hayan tenido un feliz retorno a casa.

10/10 - 훌륭해요

Kalena

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
.
2023년 10월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 11월 13일
Muchas gracias por su puntaje, la satisfacción de nuestros huéspedes es nuestro principal objetivo y crear experiencias memorables nuestro motor..Nos vemos pronto!

10/10 - 훌륭해요

Natasha

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fabulous
Fabulous!!
2023년 10월에 2박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 11월 13일
Thank you for your score, we hope you come back soon.Nos vemos pronto!

8/10 - 좋아요

Reinold 님, Toronto

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good experience however staff needs a bit more training. Breakfast was below mediocre. Better not to offer such mediocre breakfast. They didn’t not bring all items included as part of the continental breakfast. Our roof was leaking due to rain.
2023년 10월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 10월 23일
Thank you for your comments, we will continue working on what we love, which is our guests and their satisfaction. the service included is a continental breakfast, however in this low season we provided a discount in our a la carte services, Regarding the rain, this must have happened due to the strong tropiacal storms. Saludos muy cordiales!

8/10 - 좋아요

Fabrizzio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room The beach area was always clean, good service We did not like the loud music on the beach
2023년 9월에 6박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 10월 23일
Thank you for your visit, we hope to welcome you again. all the best!

10/10 - 훌륭해요

Ehi

2023년 8월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 10월 23일
Thank you for your score, we hope to welcome you again, we are very happy to have exceeded your expectations.

8/10 - 좋아요

Rachel Leon 님, Hialeah

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La propiedad como tal me gusto, la limpieza, la comida lo mismo en el desayuno que en la cena, eran exquisitas, los tragos excelentes y el personal muy atento y educado. Mi única recomendación es que el agua en las piscinas de las habitaciones no tienen para regular la temperatura y estaba heladas, al punto que apenas pudimos disfrutar de ella. Algo mas que halle un poco excesivo fue un cargo de $250 en el check out porque yo tengo el cabello rojo y al lavarme la cabeza las toallas se ensuciaban de rojo, al igual que el forro de la almohada, sin embargo esto con solo lavarlas se cae, no se manchan.

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We just returned from our honeymoon and couldn’t be more impressed! We were looking for somewhere that would be our quiet honeymoon spot and we found it in Tago. When we arrived we were treated like the only guests on the grounds. Noah welcomes us with welcome drinks and gave us a superb tour of the grounds, leading to our room. Our room had a fabulous view of the ocean and a swimmable pool on the balcony. Our bed was extremely comfortable and romantic. Very clean and large two shower head shower. Vaulted grass ceilings making the room feel like it’s own hut rather than hotel. Betty at the front desk was amazing setting us up with scooter renter which we look to the cenotes and tulum ruins. Bicycles which we rode into town. Betty felt like my mom away from home. Always making us feel taken care of. At the beach Carlos always made sure we didn’t go without anything we could ever need. Including cold towels and amazing service. Olga the chef exceeded our expectations and even took the time to introduce herself. The continental breakfast was amazing! We ordered one other food item to split beyond it, and it was more than enough food. We feel so lucky to have chose such a beautiful and romantic setting for our honeymoon.
2023년 7월에 6박 숙박함

10/10 - 훌륭해요

Christina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Jordan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff members at this property all were phenomenal and very welcoming. Will be back!
2023년 7월에 4박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 7월 23일
Thank you for your nice review, we are really happy to know that you had a wonderful time, we will be more than happy to recibe you again.¡Nos vemos pronto!Best regards!

10/10 - 훌륭해요

Danielle

2023년 7월에 4박 숙박함

10/10 - 훌륭해요

Gretel 님, Denver

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful location, great staff, nice beach front furniture. Room was beautiful, had pool on balcony. Service at breakfast was a bit slow from a US perspective, but delicious! Staff was very kind and helpful. The dead bugs in the canopy above my bed kind of freaked me out but I never said anything about it so that’s on me. Betty, Beatriz, Noah, and so many others were helpful, I’ve sadly waited too long to write this and forgotten names. Parking was handled by the staff, my car was always available when I needed it. The food at the beach club was amazing, service was a bit slow there as well. A reminder to step back and try to relax! I’d definitely return. It’s one of the nicest places I’ve ever stayed.
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 7월 23일
Thanks a lot for your wonderful review. We are really happy to know that you enjoy your stay with us,in TAGO Tulum our guest satisfaction is our main purpose.¡Nos vemos pronto!

10/10 - 훌륭해요

Aleksandar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service and beautiful well maintained property
2023년 6월에 3박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 7월 23일
Thanks for you review, We are really happy to know that you enjoy your stay with us.¡Nos vemos pronto!

10/10 - 훌륭해요

MELO DE AYBAR

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 2박 숙박함

8/10 - 좋아요

Heidy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 5박 숙박함

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
AMAZING! Everything about our stay was perfect. Staff was absolutely wonderful, the room was beautiful and clean, food was delicious. Even down to the little details… little goodnight desserts, notes in the mornings and evenings, putting out a pair of slippers for us at night, etc. They really go out of their way to provide a VIP experience. It’s a small boutique like resort which we prefer. They cleaned the seaweed off the beach as well in the mornings. Would definitely recommend 11/10!!
2023년 5월에 2박 숙박함
답변 제공: Valeria Del Rayo, General Manager. 님, 2023년 7월 23일
Thanks a lot for your wonderful review. We are really happy to know that you enjoy your stay with us.¡Nos vemos pronto! Best Regards!

8/10 - 좋아요

Martin

2023년 5월에 3박 숙박함

2/10 - 너무 별로예요

Nuria

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked for a week but only stayed one night due to the beach being so dirty and the hotel doesn’t have a pool. We lost almost 3k plus $70 deposit that they refused to return. Overall we feel they take advantage of tourist.
2023년 5월에 5박 숙박함

10/10 - 훌륭해요

Patrycja

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wow our stay was amazing! The room was beautiful, we had the corner bottom room Next to the ocean! It was a dream waking up to it and listening to the waves. Staff is very friendly and they keep the property super clean, including rooms, beach, lobby area. Breakfast food that was included in our package was basket of bread, fruit and yogurt… everything else was extra. We traveled around tulum beach mostly, we did eat dinner here once and it was ok! I would definitely recommend this hotel and yes I would come back. The location is great too! The staff really makes this place feel special..

4/10 - 별로예요

Karin

2023년 4월에 6박 숙박함

10/10 - 훌륭해요

Merlin

2023년 4월에 4박 숙박함

4/10 - 별로예요

Noah

좋아요: 청결 상태
2023년 3월에 6박 숙박함

4/10 - 별로예요

Tamara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 1월에 3박 숙박함

10/10 - 훌륭해요

Sylwia A

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I really enjoyed this boutique hotel over all. Not super congested or busy. I enjoyed the semi-private beach and the cabanas which were simply first come first serve. I did love the refillable water stations that had fresh fruits in them. The gym had the basics. Close taxi to everything.
2023년 2월에 3박 숙박함

10/10 - 훌륭해요

Laura

2023년 3월에 7박 숙박함

6/10 - 괜찮아요

Lorena

좋아요: 청결 상태
Esperaba más
Lo bueno: - hotel pequeño con una bonita decoración - habitaciones amplias y bonitas - desayuno rico Lo malo: - la alberca de la habitación tiene agua muy fría, imposible meterse (reserve en ese hotel por la alberca privada y nunca me metí) - si quieres que te lleven el desayuno a tu habitación cobran $100 adicionales (considerando lo pequeño que es el hotel) - el aire acondicionado de la habitación fallo constantemente - no había NADIE en el Beach club, ni un bar habilitado, nada que ofrezca el hotel para mejorar tu experiencia - El servicio fue regular. Un día no asearon la habitación hasta en la noche que llegamos y lo reportamos
2023년 3월에 4박 숙박함