야외 수영장, 일광욕 의자

디자이어 리비에라 마야 펄 리조트 올 인클루시브 - 커플 전용 여행 후기

4 out of 5

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 434개 이용 후기 중 325개" "
평점 8 - 좋아요. 434개 이용 후기 중 81개" "
평점 6 - 괜찮아요. 434개 이용 후기 중 19개" "
평점 4 - 별로예요. 434개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 434개 이용 후기 중 5개" "

9.6/10

청결 상태

9.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Luis Ernesto Minutti

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Una experiencia en pareja diferente e inolvidable.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Mahire

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Rooms can use an upgrade but other than that good food, amazing staff. Good VIP experience.
2024년 3월에 10박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 4월 7일
Dear Mahire,What a joy to know that your vacation with us has been great! I am sure that this will not be the last time we will have the pleasure of receiving you. I wish you a safe trip back home and a big hug from all of us in the Desire Pearl family. Best regards!

6/10 - 괜찮아요

Roula

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Victor the towel guy was amazing otherwise the food was probably a 1 out of 5 stars
2024년 3월에 4박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 4월 7일
Dear Roula,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

6/10 - 괜찮아요

Shannon R 님, Potosi

2024년 3월에 5박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 4월 17일
Dear Shannon,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

8/10 - 좋아요

Albert 님, Las Vegas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Staff is beyond excellent. The resort itself is kept quite clean. The majority of the food and dining is excellent. They have a problem with beach erosion and sea grass floating up on the beach, daily. To there credit, some poor guy is out there every morning gathering up the bulk of the sea grass. On another note, their website states no explicit sexual activity in public areas. However, I guess the beach and the jacuzzi are not considered public. One guest jokes "the Jacuzzi is like Sperm Soup". Haha, It's really not funny. My gf and I, really wanted to enjoy the Jacuzzi and the beach, but not like that. If some couple wanted to get intimate, away from the crowd, I could care less, but not next to us.
2024년 3월에 6박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 3월 20일
Dear Al,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is beautiful and staff is fantastic. Food quality could be improved. Would suggest more local, simpler dishes.
2024년 3월에 7박 숙박함

2/10 - 너무 별로예요

jose de jesus guzman de

2024년 3월에 2박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 4월 7일
Estimado Jose,Le agradezco el tiempo que se ha tomado en calificar su experiencia. Nos encantaría saber mas de esta ¿podría compartirnos por mensaje directo su feedback?Saludos!

10/10 - 훌륭해요

Ernest Russell Bees

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 3월 4일
Dear Ernest,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 - 훌륭해요

Brad

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great time. Very relaxing. Customer service is super. Everyone very friendly and treated us well. Highly recommend
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 2월 28일
Dear Brad,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments. Best regards!

10/10 - 훌륭해요

Glenn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is well kept and the service is the best!!!
2024년 2월에 4박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 2월 28일
Dear Glenn,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 - 훌륭해요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent
2024년 2월에 6박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 2월 11일
Dear Brian,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the resort
2024년 1월에 6박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 2월 4일
Dear Scott,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience. Warm regards!

8/10 - 좋아요

Molly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very relaxed, excellent food
2024년 1월에 5박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 2월 4일
Dear Molly,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 - 훌륭해요

sara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Truly caters to creating a sexy, fun environment.
2024년 1월에 5박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 2월 4일
Dear Sara,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

8/10 - 좋아요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That staff and playmakers were amazing
2024년 1월에 5박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 1월 21일
Dear Mark,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience. Warm regards!

6/10 - 괜찮아요

Iftikhar

2024년 1월에 3박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 1월 21일
Dear lftikhar,First and foremost, thank you for selecting Desire Pearl for your recent holidays.Everyone in this great team works very hard to exceed our guest’s expectations and we are very sad to learn that your stay with us was not completely satisfied.If your vacation plans point towards Riviera Maya, it will be a great pleasure to host you again and offer you a much better experience.Kind regards!

10/10 - 훌륭해요

Sabino

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You need to read and go. Its worth the trip.
Let me start off my saying we never were into the "lifestyle" or swinging. We went with an open mind and left with an even more exciting sex life (and we didnt even "hook up" with others). We learned that we actually enjoy people watching us be intimate. We enjoyed desire more than temptations. It is way classier and relaxing. My wife opened up sexually and spiritually. Temptations is where the party is at if thats what you are looking for. Desire is where you go to relax, meet good people and feel comfortable. We felt extremely comfortable and happy our whole stay. We were the youngest couple there (31 and 33) This is a great place and we cant wait to go back. The staff and people really made our stay special. We had great conversations with people twice our age and honestly prefer to hangout with that crowd. Theres good people there with age varieties from 30-60. Its a mature classy spot for sure. We stayed at desire for 5 nights and temptations for 9 nights. And I wish we did the opposite. Party first go here 2nd. The staff is so professional. Sofie was amazing. So was every other employee. You will not be disappointed
2023년 12월에 3박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 1월 9일
Dear Sabino,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments. Best regards!

10/10 - 훌륭해요

Krzysztof Adam 님, Ballston Spa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love personel and guests.
2023년 12월에 4박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2024년 1월 8일
Dear Krzysztof,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 - 훌륭해요

robert jason

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing!! They were attentive, helpful, respectful and polite. Facilities were just what we needed. We will return!!!
2023년 12월에 7박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 12월 25일
Dear Robert,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 - 훌륭해요

Denis 님, Brampton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 12월 25일
Dear Denis,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 - 훌륭해요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are lovely & the property is in great shape. Do know that a party atmosphere is somewhat enforced & since the property is small, can be hard to get away from. If you’re looking for a quiet stay at a lifestyle resort, this isn’t a place I would recommend. Also, while we found most guests welcoming & non judgmental, there were a couple of truly obnoxious groups that made having a quiet dinner impossible & probably should’ve been removed from the restaurant. The place is very heteronormative, not sure how the LGBT community would feel here. This is not a reflection of the resort or staff, just the guests.
2023년 12월에 2박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 12월 25일
Dear Karen,,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

6/10 - 괜찮아요

Nicole

좋아요: 청결 상태, 직원 및 서비스
Property
2023년 12월에 5박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 12월 12일
Dear Nicole,First of all, I would like to send you, on behalf of all the team, my sincerest appreciation for choosing to stay with us, and more importantly, for your comments regarding your stay.We are so sorry about your unfortunate impression and experience, but thank you for letting us know your comments. We really appreciate it and it help us grow and improve since it is one of our main goals.We hope to have the pleasure of serving you again as a client of our chain and our Hotel, trusting to meet your expectations in the future.Kind regards!

10/10 - 훌륭해요

Jesse 님, Raleigh

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had such a great time at Desire Pearl. It was just what we needed to celebrate our anniversary. Manager Laura Gutierrez was so attentive and helpful. The pool staff Gabriela, Joshua, Victor the daybed manager, all the bartenders, waiters, playmakers, entertainers, Miguel Angel the Somalier, and the great room caretakers all were so kind, courteous, and attentive. It truly shows that the staff enjoys working at Desire Pearl and care about the customer experience. We enjoyed our trip so much we are already planning our return!
2023년 11월에 7박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 12월 5일
Dear Jesse,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your return to our paradise so that you can relive another fantastic experience. Warm regards!

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property/staff overall was excellent. Really our only complaints were they charge $10 for room service per order, DVD and the mix that they use to make frozen drinks could be a bit higher quality.
2023년 11월에 3박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 11월 30일
Dear John,First of all, we would like to thank you for your recent stay at Desire Pearl and for taking the time to share this review with the community.We are very happy to know that our colleagues were able to make your stay a relaxing and unforgettable experience thanks to the excellent service provided.We take into account your suggestions and observations, which will be taken to the corresponding departments for evaluation and improvements.We look forward to welcoming you again and having another opportunity to pamper you with our attentive service creating another unforgettable experience.Best regards!

10/10 - 훌륭해요

Saulius

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 8박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 11월 19일
Dear Saulius,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 - 훌륭해요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and the staff is excellent. Highly recommend!
2023년 11월에 7박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 11월 18일
Dear Elizabeth,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 - 훌륭해요

Judy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The upgrade to a Jr. suite was amazing. We received a corner oceanfront room with a large balcony. Service was superb at the restaurants and bars. Evening shows were fun to watch.
2023년 10월에 4박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 10월 25일
Dear Judy,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your return to our paradise so that you can relive another fantastic experience. Warm regards!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 7박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 10월 25일
Dear Guest,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return! Greetings!

10/10 - 훌륭해요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place.
2023년 9월에 5박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 10월 9일
Dear Brian,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return!Greetings!

10/10 - 훌륭해요

BEATRIZ

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing!
2023년 9월에 6박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 9월 26일
Dear Beatriz,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

2/10 - 너무 별로예요

MICHAEL 님, Linden

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
They are trying to force nonmembers to become members. There’s a new policy that only members can make reservations at the restaurants. Leaving nonmembers outside like dogs, had to wait over an hour for a table even though there was 8 empty tables. Not a fan. We have gone to Desire 3 times, there will not be a 4th because of there new policy.
2023년 9월에 4박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 9월 24일
Dear Michael,First and foremost, thank you for selecting Desire Pearl for your recent holidays.We are disappointed to hear about your experience of staying at our hotel and it is certainly not the kind of impression we would like you to take away. Our team takes a lot of pride in making each guest’s experience as pleasant as possible and your feedback is very much appreciated for us to improve and do better.We would like to sincerely apologize for the drop in service experienced, will definitely relay this back to the relevant departments for their perusal.Our team and managers at Desire Pearl look forward to having the opportunity to serve you one more time and regain your trust in our chain.Cordially,

10/10 - 훌륭해요

Kerri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would absolutely recommend this property. A lot of great and fun entertainment. The staff is wonderful.
2023년 9월에 4박 숙박함
답변 제공: Brenda Pacheco Guest Service Manager 님, 2023년 9월 16일
Dear Kerri,Thank you for taking the time to rate your experience at Desire Pearl. We all look forward to your soon return!Greetings!

10/10 - 훌륭해요

Britney

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Gorgeous property. The property was clean and the room was spacious. We never wanted for anything as the staff was so attentive.
2023년 9월에 2박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 9월 9일
Dear Britney,Thank you very much for sharing your comments. It has been a pleasure to serve you and we hope to see you again soon.The whole Desire family awaits your soon return to our paradise so that you can relive another fantastic experience.Warm regards!

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best all inclusive adults only resort in the Cancun region. Top notch customer service with smiles. My only recommendation would be to serve more variety of food items.
2023년 8월에 7박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 9월 1일
Dear Paul,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Desire moments.Best regards!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Great Resort is Now even Better!
This was our 5th stay over the past 10 years (our last 5 years ago). A 4 star resort is now 4.5 stars! Many positive improvements in the property. As before, the staff is a major asset in addition to the quality of the amenities, services, food and physical facilities.
2023년 8월에 4박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 9월 1일
Dear Robert,We appreciate that you have selected Desire Pearl for your recent vacation.We are very pleased to receive your comments that summarize in a few words all the effort that we dedicate every day to ensure that our clients have an excellent memory of their vacations.It is a pleasure to know that you have enjoyed the different services we offer, but above all we appreciate that you recognize the talent and genuine kindness of our people, and rest assured that whenever you visit us, we will seek to exceed your expectations and provide you with an extraordinary vacation.Warm regards!

10/10 - 훌륭해요

Miguel Ramirez 님, MIAMI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Transportation service is very bad
2023년 8월에 4박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 29일
Dear Miguel,Thank you very much for sharing your comments, it was an honor having you.In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the facilities we offer.Rest assured that we are working diligently to maintain our high standards and definitely improve the aspects that require attention.It has been a pleasure to serve you and we hope to see you again soon.Warm regards!

8/10 - 좋아요

Jerry W

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Desire is a nice place. We had fun. However, a lot of smaller things add up to some problems. First, there is a relative high-pressure sales pitch to join either their "mansion" or Premier club. The prices were extremely high and based on their full pricing. (Thirty-nine thousand was the first offer?) Not a very good deal compared to Orbitz. However, it resulted us being treated like second class guests because the premier group always had first pick of amenities. We were also given a room on the 4th floor... or 50 stairs to climb every time we wanted to go to our room (no elevator). We figured that we climbed about a 90-story building during our week-long stay. Did I mention that me and the wife are well into our 60's?? The prices in the gift shop are ridiculous...$137 for a $5 pair of sunglasses?? We had a photography session, but the photographer didn't listen to us, so we ended up with a bunch of bedroom shots of her instead of pics of us, and we wanted athletic shots and didn't really get any. (don't think he knew how to shoot those kinds of pics??) Still the price was nearly seven hundred dollars for 35 pics. The massages were expensive, but very well done, and the cuisine was excellent. The servers were prompt and efficient. Overall, it was a nice stay if only the above problems were eliminated.
2023년 8월에 7박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 9월 1일
Dear Jerry,Thank you very much for sharing your comments, it was an honor having you.In the same way, thank you for highlighting the qualities that made your stay unforgettable. We are glad that you enjoyed the facilities we offer.Rest assured that we are working diligently to maintain our high standards and definitely improve the aspects that require attention.It has been a pleasure to serve you and we hope to see you again soon.Warm regards!

10/10 - 훌륭해요

Gabriel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 23일
Dear Gabriel,Thank you for taking the time to rate your experience at Desire Pearl.We hope to have you back with us very soon and enjoy a totally Desire experience again!Best regards!

10/10 - 훌륭해요

Istvan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 4박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 19일
Dear Istvan,Thank you for giving us the highest rating. We hope to have you back with us very soon! Kind regards!

10/10 - 훌륭해요

Kerri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed all the activities throughout the day and into the evening!
2023년 8월에 5박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 17일
Dear Kerri,Thank you for giving us the highest score. We hope to have you back with us very soon!Kind regards!

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at this fantastic resort and I can’t say enough about the exceptional experience I had. From the moment I arrived, the top-notch service left a lasting impression. The playmakers( Will, Sam, Kia and Bela) did an outstanding job of keeping everyone engaged in a variety of activities that catered to all interests. It was evident that a lot of thought and effort went into planning these activities. Moreover, the facilities at the resort were nothing short of exceptional. Whether it was the well-maintained accommodations, the stunning pool area, or the state-of-the-art fitness center, every aspect exceeded my expectations. The attention to detail was evident everywhere I turned ( Belen and Antonio). I can confidently say that this resort truly goes above and beyond to create a memorable and enjoyable stay for its guests. If you’re seeking a place where excellent service, engaging activities, and exceptional facilities come together seamlessly, look no further. I wholeheartedly recommend this resort and can’t wait to return for another unforgettable experience. Ricky P
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 14일
Dear Richard,Thank you for allowing us to pamper you with an excellent experience at Desire Pearl.It has been a pleasure to welcome you and we will be eternally grateful for your help in sharing your holiday experience with other readers.We are very happy to know that you notice the teamwork of our outstanding staff.We really hope to see you again at our hotel in the future, to pamper you and let you enjoy a new fantastic experience full of Majestic moments.Kind regards!

10/10 - 훌륭해요

Amanda

2023년 7월에 6박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 29일
Dear Amanda,Thank you for taking the time to rate your experience. We hope to have you back very soon!Kind regards!

10/10 - 훌륭해요

Holly Schroedter

2023년 7월에 3박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 14일
Dear Holly,Thank you for giving us the highest rating.We hope to have the opportunity to serve you again in the near future.Warm regards!

10/10 - 훌륭해요

jim

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All was great , safe very friendly and clean all throughout the facility
2023년 6월에 5박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 7월 7일
Dear Jim,Feedbacks as positive as yours about our Desire Pearl, confirm that we are working in the right direction so that all our guests enjoy a perfect stay in the best Desire style and return home fully satisfied.Once again, thank you for your time and the trust placed in our chain and see you very soon.Kind regards!

8/10 - 좋아요

Amy

2023년 6월에 6박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 8월 3일
Dear Amy,Thanks for sharing your experience.We hope to have you back very soon at Desire Pearl.Receive a greeting from all the staff.

10/10 - 훌륭해요

Amy Beth 님, South Orange

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love Desire Pearl resort! The staff is amazing from the entertainment crew like Candace and Kia To The wait staff like Gilberto and the bartenders like Juan and Emilio in the lobby bar and others like Wilberto in the hot tub bar.
2023년 6월에 5박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 7월 2일
Dear Amy,We thank you for choosing Desire Pearl as your dream vacation destination.It fills us with emotion to know that we have been able to provide you with an unforgettable stay thanks to the unbeatable days that we offer you. We know that our staff does everything possible to meet the expectations of our guests and with their words we can confirm it.We look forward to welcoming you to our property very soon.Kind regards!

10/10 - 훌륭해요

Victoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was my first time there. I will definitely go back.
2023년 6월에 3박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 6월 26일
Dear Victoria,Thank you for giving us the highest rating.We hope to serve you again in the future.Best regards!

10/10 - 훌륭해요

Tracy

2023년 6월에 4박 숙박함

10/10 - 훌륭해요

Rafael

2023년 6월에 2박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 7월 5일
Dear Rafael,Thank you for giving us the highest rating.We hope to serve you again in the future.Best regards!

10/10 - 훌륭해요

STEPHENIE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing time
2023년 6월에 2박 숙박함
답변 제공: Brenda Pacheco - Guest Service Manager 님, 2023년 6월 18일
Dear Stephanie,Thank you for giving us the highest rating!We hope to have you back very soon at Desire Pearl.Best regards!