외관
예약 가능 여부 확인

드림스 아벤추라스 리비에라 마야 - 올 인클루시브 여행 후기

4.5 out of 5
드림스 아벤추라스 리비에라 마야 - 올 인클루시브
Km 269.5 Carretera Chetumal, Puerto Aventuras, QROO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 312개 이용 후기 중 160개" "
평점 8 - 좋아요. 312개 이용 후기 중 71개" "
평점 6 - 괜찮아요. 312개 이용 후기 중 45개" "
평점 4 - 별로예요. 312개 이용 후기 중 19개" "
평점 2 - 너무 별로예요. 312개 이용 후기 중 17개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed in larger resorts, which may offer more amenities, but none surpass the customer service offered by Dreams. The quality of customer service we received from the very beginning, which was before we even arrived, was simply outstanding. We have never once in all of our travels been asked what our needs might be in advance of our arrival, those needs were met as well! Yanin Rodrguez, Christiane, and Paulina were simply outstanding in their customer service through our entire stay. We were given a full explanation of the facility upon arrival, another remarkable feature.One negative was closures of 3 restaurants for private functions while we were there. Another is not enough lounge chairs on the beach, which is characteristic of every resort we’ve stayed in regardless of the Island or resort. Overall, we loved our ocean view room, housekeeping was superb; the warmth and charm of a smaller hotel was very much appreciated. We look forward to a return in the future, and would highly recommend this resort.
2024년 4월에 6박 숙박함
답변 제공: SMM 님, 2024년 4월 18일
Dear Deborah:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 - 좋아요

Shannon Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
7/10 for me. The property was beautiful, the beach was nice, spa was enjoyable, comfy rooms and the staff were excellent, especially Paulina. The problem for us (and others we talked to) was the food. It was very inconsistent, you’d get one thing one day, something the next and would be different portions or flavor (also applies to drinks). The food was hardly ever hot and things that were supposed to be crispy seemed like they sat for a while. I also did not like the pool food options, especially for preferred side. I’ve never been to a Mexican resort with limited Mexican food and just an awful pool menu. I don’t want hamburgers, hot dogs and 4 other not great options when I’m on vacation. I also felt that for lunch there should be no problem ordering from the Oceana menu to have at the pool. Having to go in and sit for nachos is weird. To be honest the food alone in the whole resort would deter me from coming back, which is a bummer because they have a lot of restaurant choices for being a smaller resort. We talked to others who frequent Dreams and said it was better before Hyatt bought them. I also wish there was a way for preferred members to get top shelf alcohol at the restaurants or other bars. Overall we did have a good stay, but there needs to be some improvements.
2024년 4월에 6박 숙박함
답변 제공: SMM 님, 2024년 4월 13일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

4/10 - 별로예요

derek

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
There are many things. Not a 5 star. Place was dated. 4 Star at best. We had construction going outside our room several times. We had chunks of concrete on our deck several times. English was horrible I. The resort very hard to communicate especially in the pharmacy she spoke NO ENGLISH. Place was way ver priced. We have stayed at many places that we have paid less money and are alot nicer. Service was not great either. Had to keep bugging people to get things done. All in all would never go back. Spend your money elsewhere.
2024년 3월에 11박 숙박함
답변 제공: SMM 님, 2024년 4월 8일
Dear Derek: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

6/10 - 괜찮아요

Jennifer

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Came here for a wedding recently, property is very sub par and staff are very inattentive. Its had a refresh but its paint on paint on paint. Food is just average. Resort as a whole is very noisy so if you like to party this is the place for you. If it’s just you and your spouse maybe look elsewhere.
2024년 4월에 3박 숙박함
답변 제공: SMM 님, 2024년 4월 5일
Dear guest: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Pradeep

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
That was on up hill and very nice view of the ocean
2024년 3월에 5박 숙박함
답변 제공: SMM 님, 2024년 4월 4일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 - 괜찮아요

Damian Lee

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
We usually like Dreams and feel the extra cost is worth it. In this case this small hotel is tired and i need of updates. The ‘preferred’ check in is 2 desks on the 7th floor. The preferred club lounge feels like an outdates airport lounge. Then we were sent down to floor 5 which was not preferred. I asked to transfer hotels but they were all booked due to spring break. The management did upgrade us to the preferred floor. The room had an ocean view and was bigger. Management also booked us bali beds daily. Thank goodness for little touches from individuals because the hotel didnt feel worthy of what we expect from Dreams and would have us think twice about Expedia VIP and Dreams in the future
2024년 3월에 5박 숙박함
답변 제공: SMM 님, 2024년 4월 1일
Dear Damian: Thank you very much for taking the time to rate and write your recent experience at the resort. We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Jorge Andres

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo el personal es muy atento y servicial, las instalaciones son muy bien tenidas! La playa muy tranquila y agradable. Hotel súper recomendable!
2024년 3월에 5박 숙박함
답변 제공: SMM 님, 2024년 3월 29일
Estimado Jorge: Muchas gracias por calificar su reciente estadía en Dreams Aventuras Riviera Maya. Estamos contentos de ver que su estadía fue muy buena dentro de nuestras instalaciones.¡Reciba saludos cordiales desde el paraíso!Esperando su regreso en un futuro próximo.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Martha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente playa, excelente comida y siempre espacios disponibles, servicio muy amable
2024년 3월에 4박 숙박함
답변 제공: SMM 님, 2024년 3월 28일
Estimado huésped: Muchas gracias por calificar su reciente estadía en Dreams Aventuras Riviera Maya. Estamos contentos de ver que su estadía fue muy buena dentro de nuestras instalaciones.¡Reciba saludos cordiales desde el paraíso!Esperando su regreso en un futuro próximo.Leslie LópezSocial Media Manager

6/10 - 괜찮아요

Michael

가족 여행
The gated community where we could rent a golf cart to explore. My husband likes the golfing.
2024년 3월에 5박 숙박함
답변 제공: SMM 님, 2024년 3월 25일
Dear MIchael: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Romel 님, new york

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a small cozy resort with all amenities you need but it's old an needs some remodeling and updates
2024년 3월에 8박 숙박함
답변 제공: SMM 님, 2024년 3월 22일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Duseop

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All staff are very kind. Paulina & Francisco was best staff. Best place to relax and get weight. I will definitely back to here.
2024년 3월에 4박 숙박함
답변 제공: SMM 님, 2024년 3월 9일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Allison

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing facilities, staff was so friendly and helpful, beautiful atmosphere
2024년 2월에 6박 숙박함
답변 제공: SMM 님, 2024년 2월 26일
Dear Allison:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 - 좋아요

Courtney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the moment we got to the resort we were met with wonderful hospitality. We booked though Expedia and they upgraded us to Priority for free which meant we had access to a private pool, restaurant, and spa which guest without priority do not. Albuerto was our concierge and he was fantastic! This resort was very theraputic, relaxing, and intimate. It was also in its own gated community which had many amenities. The biggest con of this resort was the food, and beach. If you are looking for high quality of either of the prior mentioned this may not be the place for you however we were able to look past that due to the amazing staff and the vibe the resort had. Extremely clean and wonderful entertainment at night, this is a small resort compared to other options, so you will not get the big party experience but rather meet some people you might run into once a day. I would recommend this resort for individuals with young children who may want to try out an all inclusive resort but not worry about getting lost or having to walk a mile to get to your room/bathroom, or couples who are looking for a more low-key vacation experience.
2024년 2월에 3박 숙박함
답변 제공: SMM 님, 2024년 2월 26일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Richard

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The taxi service to local areas were way overpriced 3 mile ride 50 dollars ourrages
2024년 2월에 4박 숙박함
답변 제공: SMM 님, 2024년 2월 16일
Dear Richard:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

4/10 - 별로예요

Katharine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함
답변 제공: Lizette 님, 2024년 2월 14일
Dear guest: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.

10/10 - 훌륭해요

Adedayo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: SMM 님, 2024년 2월 6일
Dear Adedayo:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Melissa Anne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: SMM 님, 2024년 2월 6일
Dear Melissa:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 - 괜찮아요

Joan 님, Dorchester

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is nice. Beautiful resort.the resort needs to come up with activities and more to do after 11pm. Is dead after that, not alot for you to do besides to go to sleep. The food was my main issue. A group of 12 And more Than half of my group got sick. The Patio Restaurant was the worst unfortunately.
2024년 1월에 6박 숙박함
답변 제공: SMM 님, 2024년 1월 31일
Dear Joan: Thank you very much for taking the time to rate your recent experience at the resort. We regret that this wasn't excellent. All your kind comments, we would love to know more about your experince and how can we make our guests' experiences better.Receive our best regards from paradise!Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Susan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was exceptional! They were always so helpful and would even walk you to wherever you were asking for directions. The restaurants were also very good and had a great variety. We enjoyed having the pool and the ocean right there on the property. It was a great vacation and we would love to go back!
2023년 12월에 4박 숙박함
답변 제공: SMM 님, 2024년 1월 24일
Dear Susan:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 - 좋아요

Doris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: SMM 님, 2024년 1월 22일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Dewin

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: SMM 님, 2024년 1월 21일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

2/10 - 너무 별로예요

JAMIE Nasr

2024년 1월에 5박 숙박함
답변 제공: SMM 님, 2024년 1월 17일
Dear Jamie, Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Kind regards.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Shaquila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, helpful, and friendly staff. Our room had an odor but other than that we enjoyed
2024년 1월에 4박 숙박함
답변 제공: SMM 님, 2024년 1월 8일
Dear Shaquila:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

2/10 - 너무 별로예요

Kenyalyn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Just boring, and old.
2023년 11월에 3박 숙박함
답변 제공: SMM 님, 2024년 1월 8일
Dear Kenyalyn:Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Sunshine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: SMM 님, 2024년 1월 8일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 - 괜찮아요

Delores

가족 여행
좋아요: 청결 상태, 직원 및 서비스
We loved el patio Mexican restaurant. Staff was amazing. We went 01/03 around 6:30 and I think her name was Elba and waiter Fernando were the best. The chef came out to ask how the food was and the tortilla soup and fajitas the best!
2023년 12월에 4박 숙박함
답변 제공: SMM 님, 2024년 1월 8일
Dear Delores: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager

8/10 - 좋아요

Tracy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed for five days with two adults, two teens. The staff is very friendly with good English skills. The property isn’t new but rooms are spacious, clean, and comfortable. The food was very good at El Patio, middle of the road elsewhere. Fun little shows, lots of chairs available at the pool and beach. Neighborhood was fun to walk around. Hotel beach is very shallow but good for little kids, we liked the natural pool a lot. It never felt too crowded. Spa was nice, well-equipped gym, and the small size of the resort plus extra friendly staff made it feel very manageable. Great place for younger kids, good accessibility for people with disabilities. We liked it a lot
2023년 12월에 6박 숙박함
답변 제공: SMM 님, 2024년 1월 8일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 - 좋아요

Mario

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Janin was excellent in quickly addressing our room problem
2023년 12월에 6박 숙박함
답변 제공: SMM 님, 2024년 1월 8일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Long time traveler
Very nice resort. Everything wonderful but the food
2023년 12월에 3박 숙박함
답변 제공: SMM 님, 2024년 1월 5일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Medicore
I would review this resort as just okay, not great but not bad. We found the staff friendly, most of the food was quite good and the shows weren't bad. The location was good for excursions but if you're looking for a nice beach go elsewhere. The two biggest issues were housekeeping and room service. The housekeeping was good for 3 days and then it got really bad. Always missing water and towels , counters not wiped and just overall bad service, we were on the preferred side too so we expected better. You had to order room service hours in advance to get it at a specific time and it closes at 11 but they won't take any orders passed 10 and there is nowhere else to eat. Overall, we expected better and will stay elsewhere on our next vacation.
2023년 12월에 7박 숙박함
답변 제공: SMM 님, 2024년 1월 2일
Dear guest.Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Kind regards.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Rabea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
What a great stay! The staff is amazing and honestly make it a dream!! Can’t wait to return
2023년 12월에 1박 숙박함
답변 제공: SMM 님, 2023년 12월 29일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Marcela

2023년 12월에 3박 숙박함
답변 제공: SMM 님, 2024년 1월 16일
Dear Marcela:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent!No doubt, our team will be very happy, reading your kind comments about our resort. We look forward to welcoming you to your second home in the near future!!Leslie López Social Media Manager

10/10 - 훌륭해요

Ross David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff here really go above and beyond. The hospitality was spectacular. Highly recommend for service staff at the pools, the restaurants, especially the concierges, so many to help, very much appreciated!! The food is decent. No complaints for what it is, nothing knocked it out of the park for me. I have celiac disease though, so the gluten free options are very limited for me. Definitely more a family oriented property. Great options for excursions at the hotel. Great hotel for kids and families. The Preferred upgrade is definitely nice. You get the private pool and restaurant which is much more quiet than the main pool areas with all the families. Overall recommend, the staff is top notch. It's a boutique resort with only 300 rooms on a marina and golf community so very walkable with shops and restaurants and airbnbs and rentals. VERY SAFE!
2023년 12월에 3박 숙박함
답변 제공: SMM 님, 2023년 12월 29일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Ashkan

2023년 12월에 7박 숙박함
답변 제공: SMM 님, 2023년 12월 29일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Amie

2023년 12월에 7박 숙박함
답변 제공: SMM 님, 2024년 1월 13일
Dear Amie:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Tanya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I took my wife for her birthday and she instantly fell in love. The staff was excellent the food was better the most resorts and the facilities was very clean. Also lots of tequila!! Highly recommend hotel. She had a private dinner for her birthday and they created a special menu just for her exactly what she wanted. Thank you for the hospitality can’t wait till next time.
답변 제공: Liz 님, 2023년 12월 20일
Dear Tanya! Thank you for kind words. We are glad to hear your wife had a great experience during your stay. We hope to be able to host you soon!

10/10 - 훌륭해요

Catherine Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time at Dreams. The room was beautiful, staff was knowledgeable and friendly. The property was beautiful and the bar by the lagoon and the lagoon itself was amazing. Great spa with excellent massages. How nice to not get a receipt for every single thing. We even had incense in the bathroom. I will look for another Dreams property next time we vacation.
2023년 12월에 4박 숙박함
답변 제공: SMM 님, 2023년 12월 7일
Dear Catherine:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Micah Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: SMM 님, 2023년 12월 6일
Dear Shaw:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 - 좋아요

Bethany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top service from Andrea, manager of restaurants and bar.
2023년 11월에 8박 숙박함
답변 제공: SMM 님, 2023년 11월 30일
Dear Bethany:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Klodiana

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the resort. Small, clean, quiet, family friendly
2023년 11월에 7박 숙박함
답변 제공: SMM 님, 2023년 11월 28일
Dear Klodiana:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Tiffany

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: SMM 님, 2023년 11월 21일
Dear Tiffany:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

8/10 - 좋아요

ARCELIA M

2023년 11월에 6박 숙박함
답변 제공: SMM 님, 2023년 12월 11일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Carol 님, Martinsburg

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service has been great! Thanks Fernando for helping us get out room straightened out! You are the best!
2023년 11월에 1박 숙박함
답변 제공: SMM 님, 2023년 11월 21일
Dear Guest:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

morgan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing! We enjoyed our excursions and many hours in the pool.
2023년 11월에 5박 숙박함
답변 제공: SMM 님, 2023년 11월 16일
Dear Morgan:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent. No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

John 님, Menomonee Falls

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun trip to Puerto Aventuras and a stay at Dreams Aventuras. Have made several trips to Cancun, Akumal and Tulum and this was our favorite resort by far. What we liked: *Size - resort was not gigantic by any means. One building for all guests and did't have to walk 10 minutes to get to the pool, beach, restaurants, etc. - not that we mind walking by any means. It just gave the resort a more quaint feel. *Restaurants - all restaurants were fantastic. Loved El Patio the most. Bonus is that you don't need reservations like other resorts require. If they're busy, they'll alert you when your table is ready. And even though the resort has dress codes for all of the restaurants, as long as you look decent, you can wear whatever. *Staff - cannot say enough about the staff. All very helpful and personable - without feeling patronizing. We did have to contact front desk and housekeeping a couple of times for minor needs. However, they were on it within minutes. Every person we spoke to was fantastic. Standout people were Paulina in the preferred area and Ronnier at the Bell Caption station. *Preferred Area - we upgraded to the preferred area and used the pool, bar and dining areas provided. All were great and convenient. We also used the entire resort and accommodations. So not going preferred would also have been fine. *Entertainment and Activities - beach entertainment was wonderful and each night had a different theme. Fire Shows, Mariachi Bands, Beach Dining and more were all part
답변 제공: SMM 님, 2023년 11월 9일
Dear Jhon:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

10/10 - 훌륭해요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함
답변 제공: SMM 님, 2023년 11월 6일
Estimado huésped: Muchas gracias por calificar su reciente estadía en Dreams Aventuras Riviera Maya. Estamos contentos de ver que su estadía fue muy buena dentro de nuestras instalaciones.¡Reciba saludos cordiales desde el paraíso!Esperando su regreso en un futuro próximo.Leslie LópezSocial Media Manager

10/10 - 훌륭해요

Alexander

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My wife and I came here to Dreams Adventuras for our honeymoon just recently and absolutely loved our stay. The quality of the food was amazing and all staff members were extremely friendly! The facility is clean and a perfect place to vacation for whatever occasion you are traveling for. Very big thank you to the entertainment team at Dreams Adventuras who made sure there was never a dull moment. I recommend this resort for family and friends and strongly recommend making friends with the entertainment team Ramon, Sebastian, Luigi, Gabby, Marco, and Julio! They will make sure you have a memorable stay.
2023년 10월에 6박 숙박함
답변 제공: SMM 님, 2023년 10월 23일
Dear Alexander:We are very happy to read that your stay at Dreams Aventuras Riviera Maya has been excellent.No doubt, our team will be very happy, reading your kind comments about our resort. Receive cordial greetings from paradise!!We look forward to welcoming you to your second home in the near future.Leslie López Social Media Manager

4/10 - 별로예요

Briannah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Resort was very small, not many activities of at all besides 2 my entire stay, rooms have to be kept very cold because they are very moist! Beds and clothes were damp. Food was soso, staff barely speaks English and if they can’t understand you your order will never come out, juices and sodas are too sweet or flat, for preferred top shelf we had to go to a different location other than the public which was only 2 designated areas. Overall nice space but wouldn’t stay here again. Negative’s definitely outweighed the positive.
2023년 10월에 4박 숙박함
답변 제공: SMM 님, 2023년 10월 20일
Dear guest.Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Kind regards.Leslie LópezSocial Media Manager

2/10 - 너무 별로예요

Melissa

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PLEASE READ. Worst vacation ever. HOTEL designated for the locals and their families to use. Not a resort, just a hotel with 1 small pool. Other pool sanctioned off for "preferred" customers. WE opted for preferred and it included a lousy 7th floor exclusive area that was a joke. Hydrotherapy was promised and never delivered. Only 2 restaurants open. DO NOT do the presentation, as they will promise you spa, romantic dinner, LEISURE CASH-that you cannot use. We argued back and forth with staff to get what was promised. Mass confusion with all staff, lack of communication. The SIP SAVOR AND DINE ANYWHERE is false advertising, because they will NOT allow you to go to ANY SECRETS resorts for the night because Secrets resorts are a level up. And NO DAY PASSES either. NO ENTERTAINMENT. BORED. No TRUE BEACH. GIANT RATS roamed the beach area jumping on people. Locals used the small beach to play soccer. Food was basic and on repeat the whole week. This was a CATFISH. I RECOMMEND YOU GO ELSEWHERE.
2023년 10월에 3박 숙박함
답변 제공: SMM 님, 2023년 10월 10일
Dear Melissa, Thank you for taking the time to share your comments with us. We regret to know that your stay with us was not quite pleasant due to some situations.We want to share with you that feedback from our dear guests is of the utmost importance to us. Your comments will be sent to the corresponding departments.Kind regards.Leslie LópezSocial Media Manager

4/10 - 별로예요

Thomas

연인과의 여행
별로예요: 편의 시설/서비스
We upgraded to a Hot tub room and the Hot Tub did not work in our 1st room, then we upgraded to the Presidential suite on the top floor for an extra $700.00. And that Hot tub had only the side jets working, and the tub would not hold water do to the plug. They say they have 6 Restaurants, but they are not all open. The Mexican Restaurant was only open 1 or 2 days out of 9 night stay. The rest was hit and miss with a very small selections to choose from. The Pool swim up Bars could be cleaner. The grout should have been white, but had black growing in a lot of it.
2023년 9월에 9박 숙박함
답변 제공: SMM 님, 2023년 10월 2일
Dear Thomas: Thank you very much for taking the time to rate and write your recent experience at the resort.We regret that this wasn't excellent. All your kind comments, which are not common in our day to day, will be sent to the correspondent areas. With this, we would love to recover your trust.Receive our best regards from paradise.Leslie LópezSocial Media Manager