객실에서 보이는 전망

더 리저브 앳 파라디수스 플라야 델 카르멘 - 올 인클루시브 여행 후기

3.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 101개 이용 후기 중 67개" "
평점 8 - 좋아요. 101개 이용 후기 중 26개" "
평점 6 - 괜찮아요. 101개 이용 후기 중 6개" "
평점 4 - 별로예요. 101개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 101개 이용 후기 중 1개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

10/10

친환경

이용 후기

10/10 - 훌륭해요

Delcho I 님, Philadelphia

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love coming back to this resort!
2021년 11월에 4박 숙박함

10/10 - 훌륭해요

Zohar

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 10월에 8박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place is amazing! One of the best places I’ve stayed in Playa del Carmen definitely recommend my friends and family!
2021년 2월에 3박 숙박함
답변 제공: Guest Service Center Management 님, 2021년 3월 3일
Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay and you were able to rest and relax and enjoy the wonderful service our staff offers. We hope to host you again soon. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best service, great for falilies, beatifull rooms, specual thanks to Hector Diaz, and pool concierge Miguel!!!
2020년 12월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel, very clean, great amenities and excellent service.
2020년 12월에 5박 숙박함
답변 제공: Guest Service Center Management 님, 2021년 1월 1일
Dear guest, Thank you for sharing your experience. We are glad to read how wonderful your stay was, and that you fully enjoyed your stay and the great service and attention offered by our staff. We hope to host you again soon. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2020년 12월에 3박 숙박함
답변 제공: Guest Service Center Management 님, 2020년 12월 28일
Dear uest, Thank you for sharing your stay with us. We are glad to know you enjoyed a relaxing stay with us, and our staff was accommodating to all your requests and needs. We hope you can visit us again soon. Best regards.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would give this resort more than 5 stars! We were a little worried about traveling to Mexico during the pandemic. I’m so glad that we did! The resort is impeccably clean! The staff and management make it their top priority to keep their guests safe. I want to recognize our butler, Alberto. He went over and beyond to make sure we were happy! Also, a shout out to Manuel who works at the beach! My goodness! He’s such a hard worker making sure everyone had drinks and food. We travel to the Riviera Maya about 3 to 4 times a year and love exploring different resorts each time. This is definitely on the top of our favorite list!
2020년 12월에 4박 숙박함
답변 제공: Guest Service Center Management 님, 2020년 12월 26일
Dear guest, Thank you for sharing your experience with us. It is wonderful to know how good your stay was, and that you took advantage of the great service and attention from our accommodating staff, Alberto and Manuel will be glad to know they were a significant part of your stay and will be more than happy to host you back in the near future. Best regards.

10/10 - 훌륭해요

실제 이용하신 고객

2020년 12월에 6박 숙박함
답변 제공: Guest Service Center Management 님, 2020년 12월 22일
Dear guest, Thank you for sharing your experience with us. It is truly rewarding to know you had a wonderful stay at The Reserve Paradisus Playa del Carmen, thanks to the accommodating service and attention from our staff. We hope you can visit us again soon for more unforgettable experiences. Best regards.

10/10 - 훌륭해요

Hataway 님, Many, LA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort was beautiful and the staff was amazing. Daniel and Victor were great. They were informative, polite and very attentive when we lounged at the pool or the beach. The La Palapa restaurant and staff set the tone every morning with great service and breakfast. We loved our entire experience here.
2020년 11월에 6박 숙박함
답변 제공: Guest service management 님, 2020년 12월 4일
Dear Hataway Thank you for sharing your comments with us about your most recent experience at our hotel. We are happy to know that the services and amenities you tried lived up to your expectations. We thank you for recognizing and appreciating the work of our colleagues and we hope that in the future you will give us the opportunity to be your hosts again. Best regards

10/10 - 훌륭해요

실제 이용하신 고객

2020년 11월에 6박 숙박함
답변 제공: Guest service management 님, 2020년 12월 3일
Estimado huésped Gracias por calificar nuestros servicios con la puntuación más alta. Nos alegra saber que el tiempo que pasó con nosotros lo pudo disfrutar al máximo. Esperamos que pronto pueda volver con nosotros para que disfrute de las grandes cualidades y servicios que solamente Paradisus playa del Carmen puede ofrecer. Saludos cordiales

8/10 - 좋아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The water park, pirates ship area, The Reserve swim up bar/pool, and having a concierge/butler were the best parts for us. The free supervised kids club was nice to have as well for a respit for the parents. However it is only available 10-1 and 2-5 and everything is outside due to Covid. I think it is for ages 5-10. But I also saw a sign saying ages 5-14 elsewhere. So I’m not sure the max age. My 10 yr old son was willing to go just so hubby and I could have a couple hours at the spa, and he had his 5 and 8 yr old brother with him there. So he still had fun. However, he seemed a little too old for the activities. There is an indoor kids club area and game room that looks more exciting for pre-teen/young teens, but due to Covid it is closed off. But it was nice having the supervision available for a small break one of the days. The staff there was VERY good with the kids. My kids loved the whole resort and the water park and reserve pool were amazing. Also the bar at the reserve pool serves GOOD drinks and you are treated like VIP there. Worth it. Sailing on the hobby boat was cool and the food at most restaurants was excellent. Great is the main buffet. It was really not good at all. At Mole it is hard to tell what you are ordering bc it’s so fancy, but do it! So good!! The pork leg, the sea bass, the spicy chicken soup, and the salad are beautiful and amazing. My kids even ordered real meals just to try something new and gourmet and enjoyed it.
2020년 11월에 4박 숙박함
답변 제공: Guest Service Center Management 님, 2020년 11월 30일
Dear guest, It is wonderful to read your detailed review and find that you and your little ones really took advantage of all that Paradisus The Reserve has to offer. As you mentioned, we are still going through Covid contingency, therefore, we need to keep up the good work to guarantee our guests' safety and wellbeing. We hope to host you again soon when we are back to normal. Best regards

8/10 - 좋아요

실제 이용하신 고객

2020년 11월에 5박 숙박함
답변 제공: Guest Service Center Management 님, 2020년 11월 30일
Dear guest, Thank you for sharing your experience. We are glad to know you had a wonderful stay, please be confident that we will keep our great service and attention to details for future visits Best regards

10/10 - 훌륭해요

실제 이용하신 고객

2020년 10월에 4박 숙박함
답변 제공: Guest service menagement 님, 2020년 10월 29일
Estimado huésped Gracias por haber calificado nuestros servicios con esta puntuación. Por favor reciba la más cordial invitación a volver con nosotros en un futuro cercano para que pueda disfrutar de las grandes cualidades y servicios que solo Paradisus Cancun puede ofrecer. Saludos cordiales

10/10 - 훌륭해요

R.T 님, Ciudad Juárez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La atencion al huésped es excelente, su comida de muy buena calidad, y las instalaciones en perfectas condiciones.
2020년 9월에 4박 숙박함
답변 제공: Guest Service Center Management 님, 2020년 9월 17일
Estimado RT, Gracias por tomarse el tiempo de compartir parte de su estancia, sin duda nuestros futuros huéspedes estarán agradecidos de leer su reseña. Esperamos pronto verles de nuevo. Saludos cordiales.

10/10 - 훌륭해요

J.P. 님, Texas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service and food was second to none. I wish the concierge section would have had a hot tub and the water park water was heated. However we had an exceptional time.
2020년 3월에 4박 숙박함

8/10 - 좋아요

JOSE E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
En general bien...
En general todo muy bien, sólo que nos dieron una habitación que no correspondía a lo que pagamos con el argumento que estaban llenos. No recibimos compensación por el cambio.
2020년 2월에 3박 숙박함
답변 제공: Guest Service Center Management 님, 2020년 10월 2일
Estimado José, Gracias por compartir su experiencia, apreciamos sus comentarios y sugerencias, hemos transmitido esta situación a nuestra recepción y aplicaremos las mejorar pertinentes. Nos disculpamos por el mal sabor de boca con el que regresaron a casa. Saludos cordiales

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
Pool was extremely noisy and loud all day long due to activities using loudspeaker
2020년 2월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We liked the food it tasted really good to be an all inclusive hotel. The service should improve at the pool and restaurants they weren’t good hosts and weren’t amused or receiving people
2019년 12월에 6박 숙박함
답변 제공: Family Concierge 님, 2019년 12월 17일
Dear Guest, thank you for sharing your experience with us, this comments for sure make us improve the service experience, our Guest Experience Manager (GEX) is now aware and will make all the arrangements to assure everyone receives the treatment they deserve. Regards from paradise.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excelent hotel and staff, our concierge Juan was the best. the water park its really cool
2019년 9월에 6박 숙박함

8/10 - 좋아요

Jaroslaw

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 8월 29일
Dear M. Jaroslaw, thank you for your qualifications, we will do our best to improve your experience on the next visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 9박 숙박함
답변 제공: Family Concierge 님, 2019년 8월 25일
Dear guest, Thank you for your qualifications. We will do our best to improve your experience on the next visit. Regards.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort is very nice. Overall we thoroughly enjoyed our time there. In general, it met our expectations. The staff/service was some of the best we've had at a resort. They took great care of us and gave special attention to our 5 year old son. The staff was by far the best part of this experience. Everyone from reception/housekeeping/bartenders/restaurant/concierge were very good. We appreciated that there weren't people constantly walking around trying to pressure us into some sort of timeshare/spa treatment/activity/presentation/etc. Our suite and all of the facilities were well maintained. The variety of pools suited our needs. Always able to find a shady spot to set up shop. One comment: they have a no reserving chairs policy - which I truly appreciate - but it was taken overboard. One day all three of us were swimming and we came back to find our towels and bag of personal belongings had been thrown in a big pile off to the side as the "no reserving chairs lady" came by removing the "reserved chairs". And we heard/saw this happen to others as well. The beach isn't much to speak of, but hard to hold that against the resort. They try to keep it nice, but the seaweed was BAD. If you want to spend much time at the beach, be prepared for seaweed and the stench that comes with it. Again, I don't hold this against the resort. The food was ok. Nothing great, nothing horrible. As I said, overall, we were pleased with the resort. Don't know if we'll go back though.
2019년 7월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 7월 30일
Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, room service, housekeeping and minibars teams to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 7월 28일
Dear Guest, we appreciate your qualifications. We will do our best to improve your stay with us on the next visit. Kind regards.

8/10 - 좋아요

실제 이용하신 고객

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really liked the layout. The property is kept very clean and the staff is super friendly and helpful. We didn’t like that we were penalized for bringing children in that at time there family side lacked entertainment at night while the adult side got a DJ or a band. We also didn’t like that the pools closed so early. ESP since you could NOT swim in the ocean. We love the activities crew. They were a lot of fun but spread thin across the hotel. They need more staff for that.
2019년 7월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 7월 24일
Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, room service, housekeeping and minibars teams to fulfil any request based on availability. Thank you for sharing your experience with us. Hopping to see you soon we send the warmest regards.

10/10 - 훌륭해요

Family 님, Denver

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All around excellent resort. Restaurants are great, staff are great, facilities are great.
2019년 6월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 7월 9일
Dear Family, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Regards.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff hector arianes The beach was horrible and smelled
2019년 6월에 5박 숙박함
답변 제공: Family Concierge 님, 2019년 6월 27일
Dear guest, we appreciate your comments to improve the experience of our guests. We are constantly working every day on our cleaning programs to fulfil any guest demands. Thank you for sharing your experience with us. Regards.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 6월에 5박 숙박함
답변 제공: Family Concierge 님, 2019년 6월 18일
Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 5박 숙박함
답변 제공: Family Concierge 님, 2019년 6월 4일
Dear Guest, thank you for your qualifications, we will do our best to improve your experiences on your next visit. Regards.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property, small but cozy. Water park is a nice addition that was build not too long ago.The food was better in 2017. Also we had issues of getting reservations. I had to ask every day my butler if anything is available. Paying for family concierge service should be easier for making reservations for restaurants but it is not. Also they don’t give anymore hats or T-shirt’s for kids if you are staying at family concierge.I liked programs for kids my 7 year old loved it. Olio waiter Demetrio was very nice to our family. He offered us for extra 45 dollars huge seafood plate it was worth it and delicious. Global warming is affecting the ocean in Playa del Carmen so cant swim in the ocean. Can’t really blame the hotel. Overall good experience. will come back when food and property will be a little renovated and food improved like before. I felt like they are downgrading.Good luck Paradisus Family!
2019년 5월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 29일
Dear Guest, we appreciate your comments and qualification, we work hard everyday to offer the best service, entertainment and food and beverage options. We will do our best to improve your next stay with us. Regards from paradise.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 5월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 23일
Dear guest, thank you for your qualifications, we will do our best to improve your next stay with us. Regards.

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2019년 5월에 9박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 17일
Dear Guest, thank you for sharing your qualifications with us, would be nice to know the reason why you chose to give us 2 of 5 but we are sure we will exceed your expectations on your next visit. Regards.

10/10 - 훌륭해요

Edgar 님, NJ

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean place staff friendly, food was great , Entertainment was good but it was more American music than Spanish not happy since is Mexico it should be more Spanish music .
2019년 4월에 6박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 7일
Dear Edgar, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, room service, housekeeping and minibars teams to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards.

10/10 - 훌륭해요

실제 이용하신 고객

2019년 4월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 7일
Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

8/10 - 좋아요

Davie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the food and drinks were great with lots of variety,
2019년 3월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 7일
Dear Davie, we appreciate your observations. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 3월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 7일
Dear Guest, we appreciate your qualifications. Thank you for sharing your experience with us. We will do our best to improve your stay with us on the next visit. Kind regards.

10/10 - 훌륭해요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vip service Top shelf liquor Variety of food/restaurants Lots of activities for kids and adults Convenient location close to airport
2019년 3월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 7일
Dear guest, we appreciate your observations to improve the experience of our guests. We are constantly working to offer the best service and the highest quality of our drinks and food, amazing entertainment for all ages, intense cleaning and maintenance programs, immediately response with the front desk, room service, housekeeping and minibars teams to fulfil any request based on availability. Thank you for sharing your experience with us. Kind regards.

6/10 - 괜찮아요

JW 님, Toronto. Canada

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Practically speaking, on the Family side(not adults only side), there are only 5 restaurants(Buffet, Steak house, Olio, Sunset Grills, Indian and Mexican). Food itself was great but the list of restaurants were somewhat misleading!
2019년 3월에 7박 숙박함
답변 제공: Family Concierge 님, 2019년 5월 7일
Dear JW, we appreciate your observations. We are constantly working to offer the best service and the highest quality of our drinks and food. Thank you for sharing your experience with us. We will do our best to improve your next visit. Kind regards.

10/10 - 훌륭해요

Gonzalo 님, Buenos Aires

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel! Good for families! 2nd time there. I would choose it again. Olio is a great restaurant. I would improve night shows.
2019년 2월에 11박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort at La Esmeralda was amazing! Especially the staff; they made us feel like family. Special mention for Jonathan at the family concierge, Beatriz, Don Placido and the staff at Olio, and everyone else. The food was world class and the service was the best. Great job all around.
2019년 1월에 6박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beach was not good. Very small and tha water had seaweed
2018년 12월에 8박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really good hotel with awesome personal. We had a really great vacation
2018년 12월에 7박 숙박함

8/10 - 좋아요

Carlos

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2018년 11월에 7박 숙박함

8/10 - 좋아요

Luis Jose

Family Concierge es el área VIP de Paradisus La Esmeralda, pensada para cuando viajas en familia. Tienes un “mayordomo” personal que te apoya cuando lo necesites y ve por las necesidades de tus bebés o niños. A nosotros nos tocó Jesús, un tipo fabuloso. El hotel es de mucho lujo, la comida es buena, geniales instalaciones; pero el mar no es muy bello, y un problema es que cuando está lleno se hace larga fila en el buffet. Nosotros estuvimos unos días antes en un hotel all inclusive de Royal Caribbean (Grand Park Cancun Caribe), donde pagas una tercera parte que lo del Paradisus, y descubrimos que hay cosas donde los Royal están mejor organizados, desde tener té o café y bocadillos disponibles todo el día en una cafetería hasta asegurar que no se hace fila larga nunca. Pero claro, el Paradisus es mucho más lujo, comida de más calidad y tiene un Spa formidable. Sí lo recomiendo, pero si vas a pagarlo, ponte exigente!
2018년 11월에 4박 숙박함
답변 제공: Guest Service Center MAnagement 님, 2020년 10월 2일
Estimado Luis José, Gracias por compartir parte de su experiencia en nuestra área premium y el excelente servicio y atención de parte de Jesús, el estará encantado saber que ha sido parte importante de sus vacaciones. Así mismo agradecemos las sugerencias que nos hace llegar ya que nos servirán para mejorar la experiencia de servicio que ofrecemos. Saludos cordiales.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 10월에 7박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The food and service of staff was wonderful and getting family concierge with butler service was definitely worth it!
2018년 8월에 6박 숙박함

10/10 - 훌륭해요

Dominick 님, New York

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Amazing service and Johnathan our butler was incredible! Best vacation ever!
2018년 8월에 7박 숙박함

8/10 - 좋아요

Roxyz 님, San Francisco Ca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was our first time visiting playa del Carmen and this hotel was perfect for Kids and families. Tons of things to do for the kiddos and adults. I have 2 boys ages 7 and 3 and they can’t stop talking about the pool.
2018년 8월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome service, relaxing and fun atmosphere in a luxurious setting
2018년 7월에 5박 숙박함