6 개의 레스토랑(세계 요리)

윈덤 알트라 플라야 델 카르멘 어른 전용 올 인클루시브 여행 후기

4 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 2336개 이용 후기 중 1331개" "
평점 8 - 좋아요. 2336개 이용 후기 중 576개" "
평점 6 - 괜찮아요. 2336개 이용 후기 중 237개" "
평점 4 - 별로예요. 2336개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 2336개 이용 후기 중 100개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Steven G

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entertainment staff, especially Manuel, were outstanding! So friendly, polite and engaging of all the guests!
2024년 3월에 9박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 28일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 - 좋아요

Ellie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the hotel were really nice and everything went smoothly from checking in to making dinner reservations. It was nice being so close to Playa del Carmen’s 5th Ave. The restaurants on the property were all pretty good and we enjoyed the coffee shop too. The hotel’s beach is pretty small but you can continue walking along other areas of the beach. Our only issue was it was difficult to get water bottles on the property, which was an issue because you can’t drink tap water in Mexico. We had to call room service to get them.
2024년 3월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 27일
Dear Guest EllieThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you did have enough watter. Please rest assured that we are taking the appropriate measures to improve it.Finally, it is a pleasure to know that you enjoyed our service, location, food and the coffee shop. We will share your comments with them to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your comments, and it is our hope that you will give us the opportunity to serve you in the future.Best Regards,

10/10 - 훌륭해요

Pam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was amazing Misty, Christian, Jamie and the rest of the staff were friendly and always kept the guest involved.
2024년 3월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 26일
Dear Guest Pam,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our service outstanding. I will share your comments with Mitsy, Christian and Jamie, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

10/10 - 훌륭해요

Michelle

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay here! The room was very spacious and the service from the employees was great. Really enjoyed the lunch buffet and the green juices they had. The drinks were delicious too and the pool was very clean never had an issue getting beach chairs. Only complaint was the beach had a lot of seaweed and it was very rocky but it you walked 5 min up the beach there is an area where there is way less seaweed and rocks so we’re still able to enjoy the ocean water. Would definitely stay here! Can’t beat the close location the nightlife
2024년 3월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 25일
Dear Michelle, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we apprecoate the time invested in sharing your recent experience.

10/10 - 훌륭해요

Sonya 님, Fort Washington

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pleased with the visit at the Wyndham Alltra. I recommend the all inclusive resort. The food, drinks and activities were top tier.
2024년 3월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 - 좋아요

Augustine 님, Smiths

단체 여행, 연인과의 여행
2024년 3월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 - 괜찮아요

Ricky Luvaghn 님, Smiths

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was amazing and the facility was very clean and nice… “But “ the beach was terrible with seaweed and fishing boats all over the place on one side and the other beach side was too small and there’s no place to get into the water from either beach ,Another big disappointment was the bars, Their liquor on the bars are very low quality, bottom shelf, cheap liquor, To get any premium liquor is a additional charge and the pool bar closes at seven and all bars close by 11 PM.. And the little sushi bar called “Off The Hook” closes early as well, by 6:00 pm And the small rooftop with hot tub closes very early at 5:00 PM… There’s not much entertainment at night if any,,, A few very short shows and everything is over about 9 o’clock. No DJ at night,..only a couple silly games, And around the main pool the only thing to do is some pool aerobics … but I can say the food was not bad maybe a four star… But if you want quiet and do not drink alcohol and want very little to do this is the perfect adult all inclusive resort for a elderly couples
2024년 3월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe regret to know that we have not fulfilled your expectations during your visit. Please be certain that we take your feedback seriously and will use this opportunity work on these areas in order to deliver better service to our guests

10/10 - 훌륭해요

Michaela Marie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved everything about this property. If I had to give one complaint, it would be the lack of nighttime activities. Other than that, my group and I had an amazing stay!
2024년 3월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 23일
Dear Guest MichaelaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We will share your comments with them to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us and we will take into account your comments about the night entertainment.We appreciate the time you took, and it is our hope to serve you in the future.Best Regards

10/10 - 훌륭해요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall it was a great stay! We were a little worried based on some people’s reviews of the food being bad and no hot water. However, If you understood how to work the shower it was perfect temperature. Food was great!
2024년 3월에 6박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 22일
Dear Guest Heather,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you found our food outstanding. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

8/10 - 좋아요

claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Personal muy amable , buena comida
2024년 3월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 22일
Estimada Huésped ClaudiaMuchas gracias por hacernos llegar los comentarios de su reciente estancia en Wyndham Alltra Playa del Carmen Adults Only All Inclusive.Nos deleita saber que ha pasado una estancia placentera y que nuestro servicio y comida fueron primordiales para hacer su estancia inolvidable.Esperamos que nos visite nuevamente para otras increíbles vacaciones y demostrarle que en Wyndham Alltra Playa del Carmen nos encontramos en mejora continua para la entera satisfacción de nuestros huéspedes.Sinceramente,

8/10 - 좋아요

Ellen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very fun and nice staff, bars close a bit early
2024년 3월에 5박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 21일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway And thank you for your detailed suggestions. Our guests’ feedback is truly important to usPlease be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 - 좋아요

Christian D 님, Fairfield

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 22일
Dear Guest ChristianOn behalf of Wyndham Alltra Playa del Carmen Adults Only All Inclusive, we thank you for reviewing your experience.We hope that had a nice stay and it will be a pleasure to receive you again.Best Regards,

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 14박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 20일
Dear Michael, We appreciate the time invested in sharing your recent experience with us.

2/10 - 너무 별로예요

Sharena

연인과의 여행
Our room was missing furniture (no table/chairs), had no hot water, and the partial ocean view only existed if you leaned off the balcony and looked a full 90 degrees to the right down a city block. The food didn't work for me, as a vegetarian (there was meat in the buffet mashed potatoes and it wasn't labeled). We only stayed here a night as we found the accommodations to be unacceptable. The hotel did make it right by moving us across the street to the Hilton.
2024년 3월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 19일
We appreciate the time that you have invested in writing an overview of your stay with us.There seems to have been a number of problems encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay

10/10 - 훌륭해요

Kelley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service at this resort was incredible! The food was great at all of the restaurants, including the buffet. There were so many activities and shows, both day and night, that we never got bored. Both of the pool areas are nice and the beach was good too. They had a lot of seaweed the first day but cleaned it up so it made the beach smell and look better. The most memorable part of our trip was definitely our activity planner, Alberto! He was so much fun and made our family feel incredibly welcomed!
2024년 3월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 19일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Ethan

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This resort was the perfect spot for me and my college friend's spring break. The food was amazing and the drinks were top tier. This is definitely the closest you can get to a 5 star resort for the price that you pay. The location was blocks away from amazing night life. The staff were all very nice and kept everything clean! Will definitely be going back!
2024년 3월에 5박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 19일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Cristina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 19일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway We look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Danielle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great experience here. The food didn’t make us sick. I will say the food was pretty mediocre but not bad. Super close to town so it was great to walk around in the evenings. Great staff and service. Highly recommend this resort
2024년 3월에 5박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 18일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway And thank you for your detailed suggestions. Our guests’ feedback is truly important to usPlease be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Allan

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the different pool options. Staff extremely friendly
2024년 3월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 18일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

2/10 - 너무 별로예요

Sandra Maria

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff at the front desk was horrible and unfriendly. No one was there to receive us or help us with our bags. The resort smells, there is no beach. Rooms are small and have a weird smell
2024년 3월에 3박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 18일
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe regret to know that we have not fulfilled your expectations during your visit. Please be certain that we take your feedback seriously and will use this opportunity work on these areas in order to deliver better service to our guestsWe look forward to having the honor of welcoming you back and providing a truly remarkable experience

8/10 - 좋아요

Aleyda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall had a great stay. I would just have liked more options for breakfast and dinner. Thank you!
2024년 3월에 3박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 16일
Dear Aleyda, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your remarks, we have taken note on your recommendations and they will be passes along to the corresponding teams-

8/10 - 좋아요

XXX Chamak Shamsheer

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing food at all the restaurants. Extremely friendly, super helpful and welcoming staff. They offered great recommendations on local restaurants to try.
2024년 2월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 14일
Dear Chamal, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable and we appreciate the time invested in sharing your recent experience.

8/10 - 좋아요

Keith 님, Finlayson

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the property was great place to stay. I would rather the property was 24 years and older as adult resort. in most cases spring breakers are not adults and do not act like they are. Spring breakers do not belong in this resort if te come here to disrespect others and are drunks 24/7. The age of 18 and up to age 23 showed the maturity and respect was not there for all the other patrons. Spring breakers we experienced were Very Disrespectfully not needed here. That alone made this a single star resort. If Wyndham Alltra Playa del Carmen Adults Only keeps to 18 and older and spring breakers we will not return. we stayed two weeks, and the drunken outrage was disgraceful and not what we expected or paid for in a Adult romantic getaway. Food was great and staff was great, but they could do without the spring breakers under 24 years of age as they came into fine dining dressed inappropriate in most cases drunk and also returned from downtown were up all hours of the night keeping you awake by yelling screaming, using foul language all the time, disrespected other guest, yelling in hallways and passing out from too much to drink in hallways and lawn chairs and when returning to hotel. Trashing Bathrooms, this was really bad from 1 am to 5:30 am. You could not get much sleep at night. Not what I would call a Wyndham Alltra Playa del Carmen Adults Only romantic getaway. Was definitely better when was Panama Jacks even though it was family resort.
2024년 2월에 14박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 14일
Dear Keith, Thank you for taking the time to share such a detailed overview of your recent stay, overall we are happy that your stay was enjoyable, we appreciate the time invested in sharing your recent experience and hope you can give us the opportunity to welcome you back soon.

10/10 - 훌륭해요

Christian John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff and food!
2024년 3월에 7박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 14일
Dear Christian John, thank you for choosing our beautiful resort for your recent stay! We are delighted to learn your stay was most enjoyable.

10/10 - 훌륭해요

kurtis 님, marysville

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place was excellent in service, rooms and location. Enjoyed our stay.
2024년 2월에 8박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 12일
Dear Guest KurtisMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location, rooms and service. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

4/10 - 별로예요

leslie

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Nobody ever available to make reservations for dinner or spa. The resort lost power a couple times. Apparently it happens often. Front desk never followed up on something for me. Poor communication. Food was limited and not very good. No chairs available at the pool. I would not recommend this resort.
2024년 2월에 5박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 14일
Thank you for taking the time to share your recent experience with us, we are sorry to learn your stay was not enjoyable and we will follow up on your remarks.

10/10 - 훌륭해요

Anastasia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful experience!
2024년 3월에 5박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 12일
Dear Guest Anastasia,Thank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is always a pleasure to receive positive feedback.I am particularly pleased that you had a nice stay. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Alltra, we continuously strive to exceed your expectations.Thank you again for sharing your stay, and we look forward to serving you in the future.Sincerely,

6/10 - 괜찮아요

Vickie Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Loved the staff they were great! Had cold showers unless you ran water for about 10 min before shower. The balcony is tiny…just enough room for two chairs and small table for coffee. The room itself is laid out ok except for the step coming from bathroom to rest of room…not a fan if u get up at night! There is no dresser so finding a place for your fresh clothes rather than trying to balance everything in your suitcase is an issue. They have longer desk under tv we used that and the shelf at end of bed to sit on also has a shelf under you can use. The closet has 4 small shelves which worked for personal things you don’t want to leave out. There was some road noise such as police and people’s radios in the car or honking on road. People park next to hotel to walk down to public beach so it's busy. The swim up bar is in the small pool on top floor so was useless to us as we wanted to be around actual people. They had maybe 6 chairs there that you could use otherwise they appear to be with each room. The large pool, if u want a chair you need to be out there by 8 am to reserve the chairs or you won’t get one as they have cabanas around entire pool that are upsold for $89 per day which we did one day as an inclusion to a Mexican meal by the show one night so we paid $70 per person and had lobster/filet mignon dinner with seats by the Mexican show that night. Hotel has potential but not sure its worth 4-5 stars aside from staff they were a 5/5 for sure!
2024년 3월에 8박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 12일
Dear Guest VickieThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you did not enjoy our facilities. On the other side, it is a pleasure to know that you enjoyed our service. We will share your comments with the team to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

10/10 - 훌륭해요

Abrahamn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 12일
Dear Guest AbrahamnMany thanks for posting your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed your stay.We look forward to receiving you again.Best Regards,

6/10 - 괜찮아요

Brandon

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I want to say the Wyndham alltra in playa del Carmen is nothing like the pictures. It is getting worn out and dated, the restaurants if you want to call them that are reservation only even though the resort is all inclusive. The place has a terrible stench to it. Workers are very friendly other than room service, the rooms and building on general is very noisy. I had a premium oceanfront suite and was not very impressed. The location is the only thing worth it in my opinion, you can walk all over the downtown of playa and it is beautiful. Highly recommend goin to the center beach because the resort has none to speak of.
2024년 3월에 6박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 12일
Dear Guest BrandonThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address all the problems and prevent any future occurrences. Your comments helps us to improve every day.On the other side, it is a pleasure to know that you enjoyed our service and location.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,

10/10 - 훌륭해요

Danelle D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great value for the money, excellent customer service, nice facilities and options
2024년 3월에 3박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 8일
Dear Guest DanelleMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive.It is a pleasure to know that you enjoyed our location and service.Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again.Best Regards,

6/10 - 괜찮아요

Tom

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was awesome. The property not so awesome. Very noisy felt very unsafe. The beach was nonexistent and had a very bad smell .
2024년 2월에 8박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 12일
Dear Guest TomThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our beach. Please rest assured that we are taking the appropriate measures to improve it. At the same time, we are already working to give our guests a better rest quality.Finally, it is a pleasure to know that you enjoyed our service. We will share your comments with the team to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.It is our hope that you will give us the opportunity to better serve you in the future.Best Regards,

8/10 - 좋아요

John 님, Ottawa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The food, staff and amenities at this resort were very good. Our room was comfortable and clean, and we appreciated that wifi access was included in our package. The beach area directly in front of the hotel was very small and unappealing, but a short walk will take you to a much nicer beach for walking and enjoying the water.
2024년 2월에 14박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 6일
Dear Guest JohnThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our beach. Please rest assured that we are taking the appropriate measures to improve it. On the other side, it is a pleasure to know that you enjoyed our service, food and facilities. We will share your comments with them to continue working in an outstanding way. Here at Wyndham Alltra, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your comments, and it is our hope that you will give us the opportunity to serve you in the future.Best Regards,

10/10 - 훌륭해요

Tyler

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although I haven't done many all-inclusive resorts, (this is only my 3rd) this is by far the nicest I've been to. Staff go above and beyond, the food is excellent, place is immaculate, feels like it was built yesterday. Thoroughly enjoyed ourselves, great value for the money IMHO. Some things to note: The beaches all have bad sargassum algae blooms in the Caribbean right now so the beach stinks and so does the pool area. Nothing the resort can do about this, blame climate change. Eventually you get used to it. Just keep drinking the limitless cocktails and you'll soon become nose-blind to it. The building has beautiful marble and stone hallways with vaulted ceilings which gives it its charm but also turns it basically into an echo chamber so keep in mind it can get noisy. You hear every door slam, every footstep, every drunken rabble all night long. We needed to get ourselves some earplugs so we could sleep and they did the trick but be warned if you are a light sleeper. The cabana's are well worth the purchase price for the day as the free lounge chairs always get snatched up early and you get a sheltered bed thats way better for cuddling if you are going as a couple AND it comes with a WHOLE bottle of tequila, which costs nearly as much as the cabana does. Did it for two days in a row, highly recommend. The spa was very nice too and did a couples massage, also worth the money. The proximity to a 4km long tourist strip full of shops and food was fantastic. Would visit again.
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 4일
Dear Guest TylerThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our food, facilities and service. We will share your comments with them to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, therefore, it is my pleasure to inform you that we are already working in improvements for the beach and noise.We appreciate the time you took to share your comments, and it is our hope to serve you in the future for another great stay.Best Regards,

10/10 - 훌륭해요

Daniel C

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service and room were great. Staff was fantastic. My only issue was an all inclusive that charged $10 US for slightly better hard alcohol than a typical well drink. As an example, Captain Morgan was included but the Appleton Especial which is their bottom of the line was $10 extra. I stayed in a Wyndham in Costa Rica just last April and was able to get 12 year old Rum at no additional cost. Same goes for any of the other hard liquor. This was the only disappointment I had on the trip.
2024년 2월에 9박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 4일
Dear Guest DanielThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. I am particularly pleased that you had a nice stay despite the issues with the drink's quality. I will share your comments with our team, to address the problem and to prevent any future incidences. Here at Wyndham Alltra, we continuously strive to exceed your expectations. Thank you again for sharing your comments, and we look forward to serving you in the future. Sincerely,

8/10 - 좋아요

DELYNDA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent food. Pool access for elderly people was not present. Only hand straight up ladders to get out. Stairs the a rail would be nice.
2024년 2월에 9박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 4일
Dear Guest DelyndaThank you for taking the time to tell us about your experience at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our food. We will share your comments with them to continue working in an outstanding way.Here at Wyndham Alltra, we continuously strive to meet your needs and expectations and your feedback is very important to us, we will also share your recommendation for the pool.We appreciate the time you took and it is our hope that to serve you in the future.Best Regards,

8/10 - 좋아요

Susan 님, York

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I liked that it was walkable to shopping. The property was always clean and inviting
2024년 2월에 7박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 4일
Dear Guest SusanMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed our location and cleanliness. Your feedback will be extensive to our team who will feel motivated to continue exceeding our guests' expectations.We look forward to receiving you again. Best Regards,

8/10 - 좋아요

Jeffrey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was outstanding. Food was mediocre
2024년 2월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 2일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway And thank you for your detailed suggestions. Our guests’ feedback is truly important to usPlease be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

6/10 - 괜찮아요

PC

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very disappointing in the evening's.One bartender and a line to get a drink.And the bar closed at 12.
2024년 2월에 3박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 3월 2일
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe regret to know that we have not fulfilled your expectations during your visit. Please be certain that we take your feedback seriously and will use this opportunity work on these areas in order to deliver better service to our guestsWe look forward to having the honor of welcoming you back and providing a truly remarkable experience

4/10 - 별로예요

Belynda

연인과의 여행
좋아요: 직원 및 서비스
We arrived late in the evening on a Thursday to find that there was no hot water for a shower. The next morning we were woken up by construction noise right above our room! After speaking with the concierge, we were moved to another room that also did not have hot water but we did not have construction noise. The resort is older and made of stone and tile which allows lots of noise. No hot water for three days! I was extremely disappointed that 3 days out of our 6 day stay there was no hot water. After complaining 3 time they finally sent a maintenance technician to our room to turn up the hot water. In order to get a warm shower you had to run the water for 15 minutes. The staff was empathetic but did nothing for the first 2 days only stating that they were working on the issue. Getting a pool chair was ridiculous! People saving chairs at 9:00 am and staff did nothing about it even though there were signs posted that it was not okay to save chairs. We did rent a pool cabana for a day and felt that it was worth the $79 for the day because you get bottle service with the rental and it was for all day. The restaurants had decent options. Our favorites were Brasas and the Italian restaurant. The grab and go area is as lacking and wasn’t open prior to 8am which would have been nice especially on days that we had excursions. The beach area is very small and was loaded with stinky seaweed. Every evening there was some type of entertainment available which was fun!
2024년 2월에 6박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 3월 1일
Dear Belynda, Thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we appreciate the time invested in sharing your experience with us and extend a sincere apology for any shortcoming on our end, in fact, there were a couple of days in which we had the resort at capacity and faced some of the issues you shared, we sincerely hope this experience doesnt tarnish the perception of our resort and that you can give us the opportunity to welcome you back many more times in a not too distant future.

8/10 - 좋아요

Chelsie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 7박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 2월 29일
Dear Chelsie, We appreciate the time invested in sharing your recent experience with us! We look forward to having the opportunity to welcoming you back and deliver the authentic service from the hearth for which our property is very well known for.

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No hot water the first 3 days!
2024년 2월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 2월 27일
Dear Sarah, thank you for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was enjoyable despithe the shortcoming on the hot water, we hope you can give us the opportunity to welcome you back and deliver an extraordinary Service from the hearth.

6/10 - 괜찮아요

Gauge Allen

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beach near the pool was small beautiful view just small. The food could be much better in buffet and restaurant could be alittle better. Other resorts use premium alcohol they want you to pay more for that. The crew was outstanding. As well as the coffee bar. The entertainment was alright felt it could have been a bit more scandalous due to it being adult only. All in all a good mid level hotel resort but not a top tier resort. For the price point it was fun. They did set us up with two vary amazing excursions that were vary privet and affordable a grate bang for your buck
2024년 2월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 2월 27일
On behalf of the staff and Management of our resort, we would like to thank you for your detailed suggestions. Our guests’ feedback is truly important to us and we will carefully review all your remarks.your comments which allows us to better understand our highs and lows in order to improve our service levelsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home

6/10 - 괜찮아요

Danielle

단체 여행
좋아요: 청결 상태
The buffet was actually great for an all-inclusive. Lots of options and they changed it up every day at least some. The waiters/bartenders are highly motivated by tips. We were ignored until they realized we do tip and then we received good service. They definitely treated the white people (myself) differently than the Mexicans I was traveling with which was deplorable but unfortunately, my companions are used to it. The entertainment crew is great. We were not given the cards for towels at check-in so that caused issues at the pool. There was no hot water Thursday or Friday of our stay. The place is smaller - which we loved. You don't have to hike to the restaurants. 5th Ave was awesome and is super walkable. The ADO but station is walkable as well. The pool has potential but there is no seating. Lots of cabanas that cost but nothing for us peasants.
2024년 2월에 4박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 2월 26일
Dear Danielle, Thank you for choosing Wyndham Alltra as your hosts during your recent getaway to Playa del; your review comes as a shock since we encourage a no distintion and completely inclusive experience at our resort. We will take this opportunity to work with our teams to sensitibize these on a further level.We appreciate the time invested in sharing your experience with us and apologize for any shortcoming on our end.

10/10 - 훌륭해요

Robert

2024년 2월에 4박 숙박함
답변 제공: Lucía Delfín - Manager's Assistant 님, 2024년 3월 20일
Dear Guest RobertMany thanks for sharing the comments of your recent stay at Wyndham Alltra Playa del Carmen Adults Only All Inclusive. It is a pleasure to know that you enjoyed your stay. We look forward to receiving you again. Best Regards,

8/10 - 좋아요

Gabrielle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Joan Canto - Sales Team 님, 2024년 2월 27일
Dear Gabrielle, thank yoiu for choosing our beautiful resort for your recent stay in Playa del Carmen, we are delighted to learn your stay was most enjoyable, and we appreciate the time invested in sharing your recent stay with us.

10/10 - 훌륭해요

Brian James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly from the maids to the bartenders. Herum (sp) at the beach bar was so friendly every day, always answered our questions which I’m sure he’s gotten a million times. Food was fantastic. Make sure you go make reservations at 3 restaurants that require a res., it’s soo worth it.
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 2월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Jordyn Amelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a wonderful stay. The hotel staff and workers work so hard and are so attentive. We would definitely come again.
2024년 2월에 4박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 2월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

8/10 - 좋아요

Jean-Marc

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 7박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 2월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...

10/10 - 훌륭해요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 6박 숙박함
답변 제공: Miguel Ángel Morales Rios MOD 님, 2024년 2월 25일
On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your host during your recent getaway Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offering truly remarkable experiences to our guestsWe look forward to welcoming you back at Wyndham Alltra Playa del Carmen your home away from home...