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바이아 프린시페 그랜드 코바 - 올 인클루시브 여행 후기

4 out of 5
바이아 프린시페 그랜드 코바 - 올 인클루시브
Carretera Chetumal - Cancun Km 250, Akumal, QROO

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1188개 이용 후기 중 552개" "
평점 8 - 좋아요. 1188개 이용 후기 중 270개" "
평점 6 - 괜찮아요. 1188개 이용 후기 중 167개" "
평점 4 - 별로예요. 1188개 이용 후기 중 110개" "
평점 2 - 너무 별로예요. 1188개 이용 후기 중 89개" "

8.6/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Jose Luis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Una tarde solamente no me hicieron la limpieza a mi cuarto , pero de allí en adelante todo excelente en todosos servicios mil gracias
2024년 4월에 6박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 24일
Estimado Jose Luis¡En nombre de la dirección y todo el personal del Bahia Principe Grand Coba nos gustaría enviarle nuestro agradecimiento por elegirnos para disfrutar sus vacaciones!Gracias por compartir con nosotros sus comentarios con respecto a su reciente estancia en nuestro hotel, realmente fue un deleite el haber sido su anfitrión. Esperamos recibirles de nuevo en un futuro próximo.Saludos cordiales,Arnold Domínguez

10/10 - 훌륭해요

Melanie Del

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful resort. Clean, nice big rooms, great food. Perfect service with golf cart shuttles to the beach.
2024년 4월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 24일
Dear MelanieAllow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We are very happy to know that you enjoyed from all the services and the resort in general. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Sending you our best regards from all the team,Arnold Domínguez

10/10 - 훌륭해요

Hilma

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien excepto una Señorita muy grosera del concierge, dejamos queja con el Sr Edoardo de recepción .
2024년 4월에 3박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 22일
Estimada Hilma,Le agradecemos mucho que se haya tomado el tiempo de manifestar su opinión sobre su estancia en el hotel.Sus comentarios son de suma importancia para ayudarnos a continuar mejorando.Gracias por ser parte de nosotros y esperamos darle la bienvenida en un futuro proximo. Saludos cordiales,Arnold Domínguez

10/10 - 훌륭해요

Azucena

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó mucho todo mi estadía, nos quedamos por una semana y todo fue muy bueno, comida,actividades, instalaciones, muy recomendado para familias con hijos.
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 22일
Estimada AzucenaMuchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso, para todo el personal es siempre un placer estar a su servicio.Nos da gusto saber que disfrutó nuestros servicios y todas nuestras instalaciones. Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional. Saludos cordiales,Arnold Domínguez

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic
2024년 4월에 10박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 22일
Dear MichaelThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

4/10 - 별로예요

Bryan

Poor quality rooms (both leaked and it was a fight to switch rooms, ehich ended up in another poor quality room with another leaking ac unit) and barely any service at buffets in Coba, great on Tulum side though. Wouldn't go back.
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 22일
Dear Bryanwe would like to thank you for having brought to our attention your kind concerns; we are always interested to listen our guest's impressions, comments and suggestions in order to continue improving our services.Thank you for your visit and we wish you a great day!Arnold Dominguez

10/10 - 훌륭해요

Har Amrit 님, Edmonton

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a fantastic experience at Grand Coba! We are family of 3 and our daughter loved the pools, thd kids club is nice touch, beach is a bit rocky but clean. Food options are excellent in the buffet. A la carte Indian restaurant Thali needs lot of improvement as food is nowhere close to actual Indian cuisine. Mexican A la carte restaurant was excellent. Room amenities in bathroom in room can inprove a bit. Kudos to food service staff and housekeeping staff who are very friendly and courteous. Our daily breakfast and lunch waiter at Kukunlan restaurant "Tomas" needs special mention for his excellent service! Overall extremely satisfied with the stay.
2024년 4월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 21일
Dear Har Amrit On behalf of our entire team we want to thank you for choosing our hotel as your holiday destination. Thank you for taking some of your valuable time to share the positive aspects from the services you enjoyed while you were with us. There is no better reward for our work than reading the excellent time that you had due the excellent services and attention from all our staff. We are thrilled to read you loved our entire facilities. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Receive our warmest regards from Mexico, Arnold Domínguez

10/10 - 훌륭해요

Lana Grace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 21일
Dear Lana GraceThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 21일
Dear JessicaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 - 훌륭해요

Valter

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me encantó la fauna del lugar
2024년 4월에 2박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 21일
Estimado Huésped,Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso, para todo el personal es siempre un placer estar a su servicio.Esperemos que no dude en visitarnos de nuevo :) Saludos cordiales de la Riviera Maya,Arnold Domínguez

6/10 - 괜찮아요

Crys

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
En general es un buen hotel... Deja un poco que desear en cuanto alimentos, la comida sin que no es mala le falta sabor. Yo había ido en 3 ocasiones anteriores hace varios años y ahora que volví a ir hay muuuucha diferencia.
2024년 4월에 3박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 16일
Estimada Crys,¡En nombre de la dirección y todo el personal del Grand Bahia Principe Coba nos gustaría enviarle nuestro agradecimiento por elegirnos para disfrutar sus vacaciones!Gracias por compartir con nosotros sus comentarios de mejora ya que nos ayudan fuertemente a mejorar la calidad de nuestros servicios a nuestros futuros huéspedes.Esperamos recibirles de nuevo en un futuro.Saludos cordiales,Arnold Domínguez

8/10 - 좋아요

Lashorn

단체 여행
좋아요: 청결 상태, 직원 및 서비스
The property was safe and clean. The food was great. The staff was friendly. I was hoping for more cultural entertainment. The snack bar needed more food options at night
2024년 4월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 16일
Dear LashornAllow us to thank you for choosing our hotel to spend your holiday!We appreciate you are letting us know your comments and observations. We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Our best regards!Arnold Domínguez

6/10 - 괜찮아요

Sonia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
N/A
2024년 4월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 16일
Dear SoniaOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.Your evaluation is of special importance. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.Sending you our best regards from all the team,Arnold Domínguez

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 17일
Dear KatherineThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 - 좋아요

Libor

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good
2024년 4월에 3박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 16일
Dear LiborThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services and the staff friendliness. Sending you our best regards from all the team,Arnold Domínguez

10/10 - 훌륭해요

Kimberley Donna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would highly recommend the Coba resort. Entertainment and staff were amazing! Food was awesome!
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 16일
Dear KimberleyThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services and the staff friendliness. Sending you our best regards from all the team,Arnold Domínguez

8/10 - 좋아요

Y Luong

좋아요: 청결 상태, 직원 및 서비스
Good for kids
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 14일
Dear GuestThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

10/10 - 훌륭해요

Alan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 13일
Dear AlanThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

4/10 - 별로예요

Jennifer

좋아요: 직원 및 서비스
Never will I stay here again please read carefully if your traveling with kids. 1st of all this resort coba does not offer room service nor are you able to get food from the snack bar and eat by the pool. The rooms are a bit out dated. I guess you get what you pay far but we will not return. I find it to be so inconvenient for them to not offer room service. Note there is no elevators either so we had to go up and 3 flights of stairs. Barely in plugs in room to charge electronics the tv in our room was also extremely small. Also if you are looking at doing activities don’t stay here transportation is extremely expensive just from coba to Xel-Há we paid $200 for a family of 8ppl
답변 제공: onlinereputationbpcob 님, 2024년 4월 12일
Dear JenniferWe would like to thank you for taking your time to share your perception about our hotel. We really regret our services could not meet to your entire expectations, be sure we constantly work with our staff in order to improve the attention we offer to our valuable clients and we are open to receive all suggestions, criticism and compliments because this is the best way we will be able to be better every day. Thank you again for your comments and we wish you all the best and a great day!Our best regards!Arnold Domínguez

10/10 - 훌륭해요

Mehrdad

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Family friendly and free daycare option for kids above 4. Amazing entertainment team.
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 12일
Dear MehrdadThank you for trusting Bahia Principe Grand Coba!It is great to know that you enjoyed your family holidays with us! If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Kind regard from Mexico,Arnold Domínguez

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Encantada Es un gran todo incluido
2024년 4월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 16일
Dear MichellwThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services and the staff friendliness. Sending you our best regards from all the team,Arnold Domínguez

10/10 - 훌륭해요

Johan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The resort is huge and had plenty to explore and do.
2024년 2월에 6박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 9일
Dear JohanThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

8/10 - 좋아요

Durral

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My family of 5 spent Easter break at Bahia Coba. It was our 3rd time in Mexico, but first at a Bahia property. Pros Spacious rooms, comfortable beds, strong AC, great variety at the buffet, multiple pools, and good bar staff. We head an early flight and arrived at 8am. We had immediate access to the resort and our rooms were ready by 10am. Very appreciated Cons A la cartes are booked 10 days prior to arrival. You need to download their app to make selections. The app is horrendous!! There isn’t really a quiet area of the resort. Pools are named “ party” and “quiet” but the quiet pool has people blasting music on portable speakers and entertainment staff are constantly talking on a microphone. Not enough lounge chairs around the pools.
2024년 3월에 6박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 9일
Dear DurralThank you for taking the time to share your feedback of your recent stay in our hotel.Your comments help us to take the necessary measures to improve the services in the areas mentioned; we will share this review with our entire team in order to let them know where we need to work harder. We hope to welcome you back in the future, it would be wonderful to say hello to you again!Our best regards from Mexico,Arnold Domínguez

8/10 - 좋아요

Omar alejandro

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien menos; el horario de las albercas, cierran muy temprano, no dieron la botella de bienvenida que ofrecieron y en semana no hay madie a quien pedir información del hotel mas que en recepción.
2024년 4월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 9일
Estimado Omar Alejandro Lamentamos no haber cumplido sus expectativas en los puntos que menciona. Agradecemos su confianza y puede tener la seguridad de que haremos nuestro mejor esfuerzo para mejorar cada día aun más.Saludos cordiales,Arnold Domínguez

10/10 - 훌륭해요

Masoud

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had great time
2024년 4월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 9일
Dear MasoudThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

8/10 - 좋아요

Morgan Haley Rose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 9일
Dear MorganThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I absolutely loved this property and it was a great value! Every once in a while the staff was not fawning and drooling over us- like when the front desk girl made a face showing disbelief when I told her we were never given a card for towels. There was a chemical smell in the room, particularly the bathroom- it smelled toxic. There was a broken tile near the seam of the tub. HOWEVER, the room was so CLEAN and nice. The VALUE for this property is outstanding. Rooms are kind of like Hampton Inn. My daughter was THRILLED with the buffet, I was not thrilled, but really really liked it. Entertainment was top notch. Grounds were awesome. Beach was great but coral is washed out- still tons of tropical fish. I have never been to an all-inclusive before, and tend to take more culturally immersive vacations- but boy oh boy- we had an absolute blast. It was a true VACATION.
2024년 3월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 9일
Dear AnnaOn behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Grand Coba !We are thrilled to read you loved our entire facilities and the beautiful beach that offers all our clients the best places to swim and relax. It makes us proud to prove you felt the excellent atmosphere we have created for our guests. It is important for us that all our guests take the best impression from our resort, we always make our best to adapt us to every guests and get their satisfaction. We hope to welcome you back in the future. We will make sure your stay is nothing else but a great experience once again.Kind Regards from sunny Mexico,Arnold Domínguez

10/10 - 훌륭해요

Autumn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room AC was ok. The room felt damp all week.
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 9일
Dear AutumnOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.We hope to welcome you back in the future, it will be wonderful to say hello to you again! Our best regards!Arnold Domínguez

10/10 - 훌륭해요

Jalal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 7일
Dear JalalThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 - 좋아요

valerie

단체 여행
좋아요: 청결 상태, 직원 및 서비스
They room where outdated
2024년 3월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 6일
Dear ValerieOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.We hope to welcome you back in the near future, it will be wonderful to say hello to you again!Our best regards!Arnold Domínguez

10/10 - 훌륭해요

Flor Angelica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The service is excellent! Food is good, pools are nice, rooms are very comfortable. I would love to come back again.
2024년 3월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 7일
Dear Flor AngelicaOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. We hope to have the opportunity to welcome you again in the future.Our Best regardsArnold Domínguez

6/10 - 괜찮아요

David

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pools are only 2 ft deep , kids in the adult pool not enforced never seen that before and pretty sure a bartender drugged me i had 1 drink and was passing out . No chairs available and they dont inforce the no holds rules . The food was ok, not great , You can only go to 2 restaurants per stay . Really busy place basically its a big kids park . On the plus side they did remember my birthday and had a bottle of champagne for our honeymoon. . Service was good over all but beach was far away and not great and pool are way to shallow with no chairs to use . If they enfored a few rules it would be a much better experience.
2024년 3월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 6일
Dear Mr. HallThank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.We sincerely regret for have not met some of your expectations. Please be sure that we keep on working to improve our services.We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again.Kindest regards from the Sunny Mexican Caribbean!Arnold Domínguez

4/10 - 별로예요

Francesca

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We had a terrible time getting any help or customer service at this hotel. The staff are really unhelpful, especially at check in. It’s a large confusing complex which you have to work out yourself with a map on your phone. There is a train buggy service which has different routes which is also really confusing. We only took it once to the beach and back. The beach is quite small and the sand is really sharp and rocky and the seabed is basically a rock pool and you can get injured really easily in the water. Apart from the breakfast buffet the food is really mediocre. The water park for children is the best thing about the hotel but there’s no where near enough sun beds for the number of people staying at all.
2024년 3월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 6일
Dear FrancescaWe really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service.We hope to welcome you back to provide you a better experience. Receive our warmest regards from Mexico, Arnold Domínguez

10/10 - 훌륭해요

Luis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The dining options are on point. The entertainment team was amazing. All the staff went above and beyond.
2024년 3월에 8박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 6일
Dear LuisThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.We are thrilled to read your kind words and we feel proud to know you could enjoy the excellent food in our restaurants and the personal attention our colleagues offer!It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

2/10 - 너무 별로예요

Julio Arturo Malpica

2024년 3월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 6일
Dear JulioThank you for choosing Bahia Principe Grand Coba.We would have liked to know your opinion regarding your recent stay. Best regardsArnold Domínguez

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All the staff was very friendly. Beach is very rocky, be aware.
2024년 3월에 8박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 6일
Dear guest,Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Our best regards!Arnold Domínguez

6/10 - 괜찮아요

melissa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
I liked the pool areas. My boys really enjoyed the teen club. The bars were decent. The beach was nice. The restaurants were nice as well. Didn’t like the buffet. The food was mediocre on the Buffet. The room had small bugs. Check in was okay. Could have been better. The girl didn’t explain anything. Didn’t give me towel cards or wifi info had to keep coming back to the front for things she missed. Received a small bottle of tequila for VIP. The hostess and waitresses were a bit rude and not personable. The first day was a bell. Thought it was racist and bias. They cater to Caucasians a bit more so I felt a little out of place. It did get better and I met some nicer people on the property. The bartenders were nice. The housekeeper was also pleasant. Overall it was a good stay. Transportation to and from the airport was private and we liked it. It did take a little over an hour to get to and from.
2024년 3월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 3일
Dear MelissaWe would like to thank you for taking the time to write us your comments about your stay in Bahia Principe Grand Coba.Thank you for letting us know your observation which are very valuable for our work team, be sure we are committed to improve the areas needed to guarantee the entire satisfaction of our future clients. We hope to receive you again at The Mexican Caribbean. it will be wonderful to say hello to you again!Receive our warmest regards,Arnold Domínguez.

10/10 - 훌륭해요

Dmitriy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best Kids Club among other resorts
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 6일
Dear DimitryThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services specially the Kids Club. Sending you our best regards from all the team,Arnold Domínguez

6/10 - 괜찮아요

Azucena

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Front desk people are terrible.. AC NOT WORKING PROPERLY.
2024년 3월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 3일
Dear Azucena,We appreciate you taking time to express your comments about your stay with us.All comments, observations and suggestions are welcome in our work team, they help us to improve the area needed. Please be sure that we keep on working to improve our services.Kindest regards,Arnold Domínguez

10/10 - 훌륭해요

Rocky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No complaints everything was great.
2024년 3월에 2박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 3일
Dear RockyThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed all the services. We hope to welcome you back in the near future.Sending you our best regards from all the team,Arnold Domínguez

4/10 - 별로예요

Ronald David

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Property was subpar. Railing falling off the balcony with was next to what seemed to be a water treatment area, so it smelt of sewage the whole trip. TV’s didn’t work, lots of ants in our room. Turned out it also wasn’t “all inclusive” we had to pay extra for wine etc. They didn’t stock the room refrigerator. $20 USD for a bag of chips. Will be trying a different resort.
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 3일
Dear Ronald DavidThank you for your feedback regarding your recent stay at our hotel resort.We truly understand your review and appreciate the opinion that all of our present and future customers may have. We thank you for letting us know your observations and we sincerely regret for have not met some of your expectations.We will share this review with our entire team in order to let them know where we need to work harder. We hope to have the opportunity to welcome you again in the future.Our Best regardsArnold Domínguez Bahia Principe Grand Coba.

10/10 - 훌륭해요

Margaret Anne 님, Grand Falls-Windsor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 9박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 3일
Dear MargaretThank you for your visit and for your rating.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 - 훌륭해요

Anita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 22일
Dear AnitaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 - 좋아요

Lana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the place, well maintained, but very overpriced for any thing u needed to buy on resort. 35$ US for a bag of Doritos!!!!
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 1일
Dear LanaAllow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We hope to welcome you back in the future, it will be wonderful to say hello to you again!. Our best regards from sunny Mexico,Arnold Domínguez

10/10 - 훌륭해요

steven

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the resort! Only small issue is booking restaurants on-line. The option of adding rooms to the reservation wouldn’t work, so families were sitting at different tables. Also the more popular restaurants are fully booked for the week, even if you check in early on-line.
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 1일
Dear StevenThank you for letting us know your observation regarding your experience. Every word is welcomed as it helps to improve the quality of our hotel and motivates to be the best hotel in the Riviera Maya.We hope to welcome you back in the future, it would be wonderful to say hello to you again. Our best regards!Arnold Domínguez

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My husband booked this resort and at first I was skeptical as we have never stayed at a Bahia Principe Resort. The Grand Coba exceeded our expectations. From check-in to check-out, everything at this resort is done efficiently and smoothly. Considering we stayed during Spring Break and the resort is at its peak busy season, the staff were always friendly and courteous. There was always something to do everyday. Even if you plan to lounge at the pool, you will not be bored as the entertainment crewq lead by Eder do an amazing job entertaining and engaging guests. The food selection at the buffet was amazing. We never went hungry. We tried the Mashua Nikk
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 1일
Dear MichelleThank you for choosing our little paradise for your Mexican holidays!Our mission is to exceed our guests expectations and we are glad to know that we accomplished this goal with you.There is no better reward for our work than reading the excellent time that you had due the excellent services and attention from all our staff. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Receive our warmest regards from Mexico, Arnold Domínguez

8/10 - 좋아요

Marlous Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only suggestion I have is to be more transparent about the options at check in time. We had to wait 5 hours to check in and the only thing offered to us was the quiet room. It was unbearably hot and it would’ve been way less frustrating if we were offered use of the pool while we waited. We could've cooled off this way and been much more comfortable waiting after not having slept from our overnight flight. Otherwise everything about the stay was awesome! Quiet clean room, easy to roam around, very clean grounds, amazing staff and accessibility
2024년 3월에 4박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 3월 31일
Dear AlexandraThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service.It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

10/10 - 훌륭해요

MAUREEN

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We checked in online before arriving. Simple check in upon arrival. Shuttled to our rooms with luggage via carts. Excellent customer service and access to all resorts. Food options were amazing. Pools were clean and the beach was great.
2024년 3월에 7박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 3월 31일
Dear MaureenThank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Receive our warmest regards,Arnold Domínguez

10/10 - 훌륭해요

Michael

2024년 3월에 5박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 4월 17일
Dear MichaelThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 - 훌륭해요

Michelle Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Bahia Principe Coba was such a wonderful resort in all aspects. The resort is absolutely beautiful and it is being cleaned and maintained almost constantly. Every single staff member that we met was courteous, thoughtful, respectful, hard working and friendly. What incredible people and service! We thoroughly enjoyed every moment of our stay at the Bahia!
2024년 2월에 9박 숙박함
답변 제공: onlinereputationbpcob 님, 2024년 3월 28일
Dear MichelleAllow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday! We are thrilled to read you loved our entire facilities and makes us proud to prove you felt the excellent atmosphere we have created for our guests. Our mission is to exceed our guests expectations and we are glad to know that we accomplished this goal with you.If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Best regards from Mexico,Arnold Domínguez