조감도

그란드 팔라디움 화이트 샌드 리조트 & 스파 - 올 인클루시브 여행 후기

4 out of 5
그란드 팔라디움 화이트 샌드 리조트 & 스파 - 올 인클루시브
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 521개 이용 후기 중 249개" "
평점 8 - 좋아요. 521개 이용 후기 중 153개" "
평점 6 - 괜찮아요. 521개 이용 후기 중 54개" "
평점 4 - 별로예요. 521개 이용 후기 중 30개" "
평점 2 - 너무 별로예요. 521개 이용 후기 중 35개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Salvatore

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The place was Fantastic. Japanese restaurant was great.
2024년 3월에 5박 숙박함

8/10 - 좋아요

Breonna Teresa

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This resort is huge, you have access to three resorts in one. So you need to take buses around or walk a fair bit as it’s easy to get lost at first. Service was hit or miss. We had someone with severe allergies. Most restaurants will walk you through what you can and can’t eat. However we had bad service at the Thai restaurant as the server wouldn’t even listen to us or allow us to order for our kids off the adult menu. And a couple other similar situations at other restaurants. But they made up for that with the impeccable medical service. My son got really sick so we called the doctor In the middle of the night. She came right away. Helped with insurance and then sent him to the hospital. A few hours later upon arrival back there was a employee waiting to check in on my son, and three more calls throughout the day from the front desk checking in on his health. Overall the resort is nice! The white sands is a little out dated and needs some maintenance then other resorts are very nice. Great experience for kids and families.
2024년 3월에 7박 숙박함
답변 제공: Sergio Hernandez - Guest Satisfaction Lead 님, 2024년 3월 13일
Dear valued guest,Thank you for sharing your detailed review of your recent stay at Grand Palladium White Sand Resort & Spa. We appreciate your feedback and are pleased to hear about the positive aspects of your experience.We apologize for any inconvenience you encountered with the service at certain restaurants, particularly in addressing severe allergies. Your concerns have been noted, and we will address these situations with our team to ensure a more attentive and accommodating service in the future.On a positive note, we are grateful for your acknowledgment of the impeccable medical service you received during your stay. Our priority is the well-being of our guests, and we're pleased to hear that our medical team responded promptly and provided excellent care for your son.It's heartening to know that, overall, you found the resort to be enjoyable, especially for kids and families. We appreciate your understanding and patience during any challenging moments and hope to have the opportunity to welcome you back for an even more seamless and delightful experience.Best regards,Sergio HernandezGuest Satisfaction Lead

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo en perfectas condiciones y su staff inmejorable
2024년 2월에 2박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 26일
Estimado Sr. Benjamin,Gracias por permitirnos ser su anfitrión durante su reciente visita y por tomarse el tiempo de compartir sus palabras de agradecimiento. Estamos encantados de saber que tuvo una estancia tan maravillosa en Grand Palladium White Sand Resort & Spa y no podemos esperar a que experimente otra experiencia maravillosa con nosotros.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

olga

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Muy mala experiencia con los chicos de la barra
2023년 12월에 4박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 12일
Estimada Sra. Olga,Muchas gracias por compartitr su experiencia de vacaciones en nuestro hotel Grand Palladium White Sand Resort & Spa y contribuir a la mejora de nuestros servicios.Tenga la certeza que brindaremos oportuno seguimiento a sus observaciones con el único propósito de seguir ofreciendo experiencias memorables de vacaciones.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Karina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hay suficientes opciones de restaurantes para comer y cenar diferente cada día. Tienen varias actividades para realizar durante el día y entretenimiento por las noches. La atención del personal es excelente, siempre muy amables.
2024년 1월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 2월 12일
Estimada Sra. Karina,Gracias por tomarse el tiempo de compartir su reciente experiencia en el hotel. Estamos muy contentos de que haya disfrutado de su estancia y nos complace leer los maravillosos comentarios sobre su visita. Apreciamos sinceramente sus amables comentarios y esperamos darle la bienvenida de nuevo para otra escapada memorable.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Ben

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, easy experience. Clean and large rooms. Extravagant food and amenities.
2024년 1월에 5박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 31일
Dear Mr. Ben,Thank you for your recent visit to the Grand Palladium White Sand Resort & Spa and the wonderful feedback you’ve shared with the Expedia community. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic resort
2024년 1월에 8박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 29일
Dear Mr. Richard,Thank you for this great appraisal to our Grand Palladium White Sand Resor & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Amy

가족 여행
좋아요: 직원 및 서비스
2024년 1월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 16일
Dear Mrs. Amy,Thank you for staying at Grand Palladium White Sand Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Janet Lee

좋아요: 청결 상태
2024년 1월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2024년 1월 15일
Dear Mrs. Janet Lee,Thank you for this great appraisal to our Grand Palladium White Sand Resort & Spa, it is gratifying to know by your rating that your stay met your expectations.Do not hesitate to contact us to give you the best attention on your next vacation.Our warmest regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We went here for our honeymoon and absolutely loved it! The food was good, the drinks were strong and the staff was extremely friendly and helpful. We did not want to leave at the end of the week. Only downside was the pool was cold but we still swam anyways.
2023년 12월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 12월 27일
Dear Mr. Nicholas,Thank you for choosing Grand Palladium White Sand Resort & Spa as your vacation destination and for taking the time to share a feedback about your stay. It is great to know that overall you enjoyed your stay and that you appreciated our facilities, the attention provided by our staff, and our a la carte restaurants.Likewise, we appreciate your observations regarding some areas of opportunity.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Zulda

2023년 12월에 1박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 12월 17일
Estimado Zulda Altamirano Morales, Grand Palladium White Sand Resort & Spa, agradece su valoración y comentario a través de Expedia. Que gusto es saber que su visita en El Caribe Mexicano, eligió a la familia Palladium, para disfrutar del sol, mar y hermosas vistas naturales que ofrece nuestro país. Deseamos la haya pasado de maravilla. ¡Vuelva Pronto!Alejandra Portillo GIFT Advisor

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스
The property was amazing and beautiful. Never saw a mess anywhere. Staff was friendly and attentive. Food quality was mediocre, alot of flavor missing from alot of the mexican dishes which doesnt make sense considering location. Restaurants are reservation only and can only be reserved before 3pm so no spontaneous dinner plans after that. We were instructed to use the palladium app to reserve for dinner, which we were able to book and received a confirmation. Showed up at the restaurant for a 930pm reservation under this assumption and was told they couldnt take us at all (2 people) because we booked the reservation after 3pm, and sent us away without trying to accommodate us. This was at the brazilian steak house. Drinks were fairly inconsistent as well. Lobby had great espresso martinis but terrible mojitos. Pool had amazing mojitos and so forth. We had our rooms serviced and when we returned everything was fine. An hour or two would pass and we would be interrupted by a staff personally handing out small pieces of chocolates. On 1 of these occassion, the staff knocked and immediately entered the room before I could get out of the shower. On our last night something broke and water started dripping from our ceiling
2023년 12월에 6박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 12월 11일
Dear Adam RodriguezIt is a pleasure to know from your review that you enjoyed the services and facilities that Grand Palladium White Sand Resort & Spa offers as well as the hospitality of our staff. On the other hand, we sincerely regret that we were unable to meet your expectations regarding the food and beverage department. We are also sorry to hear that there were members of this department who did not share our Palladium hospitality. Each of your comments have been shared with the corresponding departments for their respective follow-up and improvement of future stays. We reiterate that our services and facilities, as well as the hospitality of our staff, are intended to satisfy the needs of our guests. Sincerely Alejandra Portillo GIFT Advisor

10/10 - 훌륭해요

Mahyar

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great family vacation
2023년 11월에 5박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 11월 28일
Dear Guest,Thank you so much for this 5-star review! We are glad you enjoyed all aspects of our hotel, and we can't wait for you to return for another amazing experience with us in the very near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo muy bien
2023년 11월에 2박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 11월 28일
Estimado David Canul, Grand Palladium White Sand Resort & Spa, agradece su amable valoración a través de Expedia. Confiamos haya tenido un momento agradable en la Riviera Maya. Reciba un cordial saludo. Alejandra Portillo GIFT Adviso

10/10 - 훌륭해요

Alexander

2023년 11월에 13박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 12월 11일
Lieber Alexander Staeps, Wir danken Ihnen für Ihre Bewertung durch Expedia. Wir freuen uns, dass Sie sich für das Grand Palladium White Sand Resort & Spa entschieden haben, um einen angenehmen Urlaub zu verbringen. Mit freundlichen Grüßen. Alejandra PortilloGIFT-Beraterin

10/10 - 훌륭해요

Laura

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place, relaxing and clean. The staff is very helpful and friendly. Water temperature at the beach is perfect, just bring water shoes because the sand is thick and there are rocks/corals.
2023년 10월에 7박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 11월 1일
Dear Mrs. Laura, Thank you for sharing your experience at Grand Palladium White sand Resort & Spa and contributing to the constant improvement of our service.We are pleased to confirm that your stay with us has been completely satisfactory and that you have taken home a beautiful memory.We work every day to turn customers into fans.We hope you will give us the opportunity to welcome you back at Grand Palladium White sand Resort & Spa. Warmest regards,Alejandra PortilloGIFT Advisor

10/10 - 훌륭해요

Jose 님, Calgary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 10월 31일
Estimado Sr. Jose,Gracias por esta estupenda valoración a nuestro Hotel Grand Palladium White Sand Resort & Spa, es gratificante saber por su calificación que su estancia cumplió con sus expectativas.No dude en contactarnos para darle las mejores atenciones en sus próximas vacaciones. Reciba un afectuoso saludo,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Abriel

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was amazing! Thr staff was helpful and friendly. The travel club was not pushy. We declined a tour and that was it. No one asked again. It was a wonderful week at the white sands property.
2023년 9월에 7박 숙박함
답변 제공: Regina Núñez 님, 2023년 10월 9일
Dear Abriel.Thank you very much for sharing your satisfaction of your recent visit to Grand Palladium White Sand Resort & Spa.It has been a pleasure for us to be your host for your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards.Regina Núñez.Hospitality Advisor.

8/10 - 좋아요

LaLo

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The overall experience was very good. The only thing would be some staff are not that intuitive or just stay there standing without offering assitance.
2023년 9월에 2박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 10월 3일
Dear Mr. Lalo,Thank you for staying at Grand Palladium White Sand Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high quality standards.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Liane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 10박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 9월 22일
Dear Mrs. Liane,Thank you very much for rating our Hotel Grand Palladium Colonial Resort & Spa.We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again.Greetings from the Caribbean,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Monique Antonette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in the Romance Bungalow which was a beautiful room off the water. The resort was quiet and clean and the food was very good by all-inclusive standards. I wpuld definitely return for another trip!
2023년 9월에 4박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 9월 13일
Dear Mrs. Monique,Thank you for taking the time to share your recent experience at Grand Palladium White Sand Resort & Spa. We are so happy that you enjoyed your stay and pleased to read the wonderful comments about your visit.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Samuel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s been always an amazing experience coming back to the hotel where my wife & I got married. Service and food amazing!
2023년 9월에 4박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 9월 11일
Dear Mr. Samuel,I could not be more pleased to welcome you to the Riviera Maya and choosing our hotel of your choice when staying in Mexico. Our colleagues and myself are thrilled to have you stay with us during your holiday and glad we exceeded your service expectations throughout your stay.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Jannica

단체 여행
좋아요: 청결 상태
Incomplete facade - being renovated. Poor room service at times - smelly pillows, not much amenities
2023년 9월에 4박 숙박함
답변 제공: Regina Núñez 님, 2023년 9월 11일
Dear Jannica.Thank you for taking the time to review your travel experience at our Grand Palladium White Sand Resort & Spa.Thanks to your comments we will be able to increase our areas of improvement.We look forward to having the pleasure of welcoming you again and exceeding your expectations.Greetings from the entire Palladium family,Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

afshin

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2023년 8월에 11박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 9월 9일
Dear Afshin,Thank you for your review through Expedia. We invite you to share your experience with this community. We hope you will return to Grand Palladium White Sand Resort & Spa soon. Best regards,Alejandra Portillo GIFT Advisor

8/10 - 좋아요

Noemi Hernandez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is well maintained & clean.
2023년 8월에 4박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 9월 4일
Dear Mrs. Noemi,Thank you for taking the time to share your recent experience at the hotel. We are so happy that you enjoyed your stay and pleased to read the wonderful comments about your visit. Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Sandra s jones

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was on point but the odor where we were was really bad .still like tolit .There were so many mosquitoes there .They definitely need to do something about those bugs
2023년 8월에 7박 숙박함
답변 제공: Regina Núñez 님, 2023년 8월 31일
Dear Sandra s jones.Thank you very much for choosing Grand Palladium White Sand Resort & Spa to host your vacation in the Riviera Maya.It is very pleased to know from your comments that you had an excellent stay and that our team helped you to have an extraordinary vacation, your satisfaction is our great motivation.However, we thank you for your comments as they are very valuable to us and also are the same ones that make us walk towards a constant improvement in our services and attentions.We hope that in the near future you will give us a new opportunity to serve you, it will be a pleasure.Best regards.Regina Núñez.Hospitality Advisor.

6/10 - 괜찮아요

Natalie

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Hello I stood here for 5 nights the pools, food and bars where great. The rooms itself are ok, they have house keeping rooms in every building they start work early are very loud and disruptive, you cannot sleep in. The maintenance people are making noise at 5:30 Am in the morning you here metals banging an it sounds like furniture is being thrown and moved around. This is what ruined my stay. Also I was locked out of my room one night my access bracelets stopped working they took 1 hour to help me, the white sand lobby reception was unhelpful and the supervisor was to busy to help supposedly.
2023년 8월에 5박 숙박함
답변 제공: Regina Núñez 님, 2023년 8월 31일
Dear Natalie.Thank you very much for choosing Grand Palladium White Sand Resort & Spa to host your vacation in the Riviera Maya.We are sorry to hear that you did not receive the service you deserve and that our team is characterized to provide to all our guests, at no time was our intention to cloud or affect your vacation.However, we thank you for your comments as they are very valuable to us and also are the same that makes us walk towards a constant improvement in our services and attentions.Best regards.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Edin

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
👍
2023년 8월에 6박 숙박함
답변 제공: Regina Núñez 님, 2023년 8월 28일
Dear Edin.Thank you very much for sharing your satisfaction with your recent visit to Grand Palladium White Sand Resort & Spa.It has been our pleasure to host your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards,Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Marcos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 8월 29일
Estimado Sr. Marcos,¡Gracias por la excelente calificación! Nos esforzamos por ir más allá para asegurar que nuestros huéspedes tengan una experiencia memorable en Grand Palladium White Sand Resort & Spa. Esperamos volver a hospedarlo pronto.Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Vicki 님, New franken

2023년 8월에 7박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 9월 10일
Apreciable Vicky, Grand Palladium White Sand Resort & Spa, agradece su tiempo y valoración. Le invitamos a compartirnos su experiencia en nuestro resort. Confiamos nos brinde la oportunidad de formar parte de su próxima visita al Caribe Mexicano. Saludos, Alejandra Portillo GIFT Advisor

10/10 - 훌륭해요

Lakeshia

2023년 8월에 4박 숙박함
답변 제공: Alejandra Portillo 님, 2023년 9월 9일
Dear Lakeshia, Thank you for your review through Expedia. We invite you to share your experience with this community. We hope you will return to Grand Palladium White Sand Resort & Spa soon. Best regards,Alejandra Portillo GIFT Advisor

8/10 - 좋아요

MARIA VENEDITA FAUCETT

좋아요: 청결 상태
별로예요: 직원 및 서비스
Okmuc
2023년 8월에 4박 숙박함
답변 제공: Alvaro C 님, 2023년 8월 19일
Estimada Maria Venedita Faucett, gracias por haber seleccionado Grand Palladium White Sand Resort & Spa, para sus recientes vacaciones al Caribe Mexicano.Nos complace el conocer por su valoración que nuestros servicios. Esperamos tener el privilegio de alojarlos nuevamente en su próxima vistita a la Riviera Maya.Reciba un cordial saludo.

6/10 - 괜찮아요

Negkadam

좋아요: 청결 상태
2023년 8월에 6박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 8월 18일
Dear Guest,Thank you for staying at Grand Palladium White Sand Resort & Spa.It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions.We hope to welcome you again.Kind regards, Kenia RodriguezHospitality SR Advisor

6/10 - 괜찮아요

Tenzin 님, Brooklyn

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was horrible and everything else was okay. Staff needs better training.
2023년 8월에 4박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 8월 11일
Dear Tenzin,We're very disappointed to hear you're dissatisfied with your stay at Grand Palladium White Sand Resort & Spa.Providing our guests with a great experience is very important to us. We truly value your feedback, and we'll address it with the appropriate members of our team, so we may improve for the future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Julian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved it !
2023년 7월에 5박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 8월 9일
Dear Mr. Julian,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Marija

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 8월 10일
Estimada Marja,¡Gracias por la crítica de cinco estrellas! Su lealtad es muy apreciada. Esperamos volver a recibirlo en un futuro próximo.Reciba un cordial saludo,Kenia RodriguezHospitality SR Advisor

10/10 - 훌륭해요

Khaliem

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything here was amazing, staff and service was super convenient and easy
답변 제공: Kenia Rodriguez 님, 2023년 7월 27일
Dear Guest,Thank you for the five star review! Your loyalty is greatly appreciated. We hope to host you again in the near future.Kind regards,Kenia RodriguezHospitality SR Advisor

8/10 - 좋아요

Javier Alberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
María...barista en parque acuatico ...la mejor empleada. Super! En general la mayoría bien! Algunos problemas en logistica de transporte interno. Entiendo que el aspecto de la playa - mar no depende tanto del hotel..se reconoce el esfuerzo por mantenerlo. Los aspectos negativos de un servicio siempre van de la mano con el trato del personal, entonces siempre es bueno poner atención en eso.
2023년 7월에 8박 숙박함
답변 제공: Sergio Hernandez - Guest Satisfaction Lead 님, 2023년 7월 25일
Estimado Sr. Javoer AlbertoAgradecemos sinceramente su opinión sobre su reciente estadía en el Grand Palladium White Sand Resort & Spa All Inclusive. Nos complace saber que en general tuvo una experiencia positiva en nuestro hotel.Es estupendo saber que María, la barista del parque acuático, dejó una impresión tan positiva en usted. Nuestro equipo se esfuerza por brindar un excelente servicio, y nos alegra saber que esto fue evidente durante su estancia. Transmitiremos sus amables palabras a María y reconoceremos su destacado desempeño.También apreciamos su comprensión con respecto a los posibles problemas logísticos en el transporte interno. Estamos constantemente trabajando para mejorar nuestros servicios, y sus comentarios son valiosos para ayudarnos a identificar áreas de mejora.Entendemos completamente su punto sobre el aspecto de la playa y el mar, y agradecemos su reconocimiento al esfuerzo que realizamos para mantenerla en las mejores condiciones posibles. Si bien no podemos controlar la naturaleza, nos esforzamos por proporcionar un entorno agradable para nuestros huéspedes.Es cierto que el trato del personal es un aspecto crucial para una experiencia hotelera positiva. Nuestro objetivo es brindar un servicio cálido, atento y amable, y apreciamos que haya destacado este punto. Continuaremos trabajando en la capacitación de nuestro personal para garantizar que todos los huéspedes sean recibidos con la hospitalidad y el respeto que merecen.Agradecemos nuevamente sus comentarios y esperamos recibirlo nuevamente en el Grand Palladium White Sand Resort & Spa All Inclusive para brindarle una experiencia aún más placentera en el futuro.Atentamente,Sergio HernandezGuest Satisfaction Lead

10/10 - 훌륭해요

Eliza

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had an issue when we checked in and thankfully they allowed us to use the amenities while everything got worked out.
2023년 7월에 4박 숙박함
답변 제공: Sergio Hernandez - Guest Satisfaction Lead 님, 2023년 7월 25일
Dear Eliza Thank you for sharing your feedback about your recent stay at Grand Palladium White Sand Resort & Spa All Inclusive.We sincerely apologize for any inconvenience you experienced during the check-in process. Our priority is to ensure a smooth and seamless arrival for all our guests. However, we are glad to hear that our team was able to resolve the issue promptly and allow you to enjoy the amenities while everything was being sorted out. Providing excellent guest experiences is of utmost importance to us, and we appreciate your understanding in this matter.We value your feedback, as it helps us identify areas for improvement and enhance the overall guest experience. Rest assured, we will take your comments into consideration to ensure we continue to provide exceptional service to all our guests.Once again, thank you for choosing Grand Palladium White Sand Resort & Spa All Inclusive. We hope to have the pleasure of welcoming you back in the future and providing you with a truly memorable and trouble-free stay.Best regards,Sergio HernandezGuest Satisfaction Lead

10/10 - 훌륭해요

Maricarmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent resort, all kinds of activities for the whole family, from toddlers to adults, we all enjoyed every moment.
2023년 7월에 7박 숙박함
답변 제공: Regina Núñez 님, 2023년 7월 20일
Dear MaricarmenThank you very much for choosing Grand Palladium White Sand Resort & Spa to host your most recent vacation.We are glad to know that you and your family had an unforgettable stay.We hope that in the near future you will give us a new opportunity, it will be a pleasure to serve you again.Receive a cordial greeting.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Jimmy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Just amazing.
2023년 7월에 4박 숙박함
답변 제공: Regina Núñez 님, 2023년 7월 20일
Dear JimmyThank you very much for choosing Grand Palladium White Sand Resort & Spa to host your most recent vacation.We are very happy to know that he had an incredible vacation, his comments are very valuable to us.We hope you can come back soon.Receive a cordial greeting.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Suganiya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I don’t even know where to begin but I will try. My husband and I stayed at the grand palladium to celebrate our one year wedding anniversary. Sony at the Grand Palladium reached out to me a week prior to our trip to help arrange some fun surprises for my husband like the Chic Cabaret and decorating our room with rose petals, champagne and chocolate covered strawberries. She also took care of all our dinner reservations and managed to secure each and every restaurant we wanted to experience. In the case we needed to reschedule, Sony was on top of it ! She made our stay so easy, comfortable and memorable. The staff throughout the resort were so kind, especially the bartenders who always put a smile on our face and made some amazingly beautiful and tasty drinks. Ever inch of our trip was made memorable and unforgettable because of the staff and team at Grand Palladium. HIGHLY RECOMMEND 11/10 ✨
답변 제공: Regina Núñez 님, 2023년 7월 17일
Dear Suganiya.Thank you very much for choosing Grand Palladium White Sand Resort & Spa to host your most recent Riviera Maya vacation, and celebrating your first anniversary.We are proud to know that you have been provided with the best of services and attentions, and that we made sure you had a wonderful stay.Our mission is to turn customers into fans, and we are happy to know that we did it with you.We hope you will visit us again in the near future.Best regards.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

mario

2023년 7월에 1박 숙박함
답변 제공: Regina Núñez 님, 2023년 8월 6일
Apreciable Mario.Muchas gracias por compartir su satisfacción de su reciente visita a Grand Palladium White Sand Resort & Spa.Ha sido para nosotros un placer ser su anfitrión de viaje al caribe mexicano.Nuestras puertas siempre estarán abiertas para complacerlos una vez más con nuestra inigualable hospitalidad Palladium.Saludos cordiales.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Sheretta

좋아요: 청결 상태, 직원 및 서비스
2023년 7월에 3박 숙박함
답변 제공: Regina Núñez 님, 2023년 7월 17일
Dear Sheretta.Thank you very much for sharing your satisfaction with your recent visit to Grand Palladium White Sand Resort & Spa.It has been a pleasure for us to be your host for your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards,Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Drilon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great resort.Everything was excellent.
2023년 7월에 7박 숙박함
답변 제공: Regina Núñez 님, 2023년 7월 15일
Dear DrilonThank you very much for sharing your satisfaction of your recent visit to Grand Palladium White Sand Resort & Spa.It has been a pleasure for us to be your host for your trip to the Mexican Caribbean.Our doors will always be open to please you once again with our unparalleled Palladium hospitality.Best regards,Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Daniel Calderon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Regina Núñez 님, 2023년 7월 15일
Apreciable Daniel CalderonMuchas gracias por compartir su satisfacción de su reciente visita a Grand Palladium White Sand Resort & Spa.Ha sido para nosotros un placer ser su anfitrión de viaje al caribe mexicano.Nuestras puertas siempre estarán abiertas para complacerlos una vez más con nuestra inigualable hospitalidad Palladium.Saludos cordiales,Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Alexandros

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Lovely and relaxing property but we had a credit card fraud issue apart from that all good
2023년 7월에 7박 숙박함
답변 제공: Regina Núñez 님, 2023년 7월 11일
Dear Alexandros.First of all, we would like to thank you for choosing us to host your vacation.We regret what happened with your credit card; at no time was our intention to cloud your vacation; however, we appreciate that you let us know because it allows us to strengthen our areas of improvement and provide you with a better service.We hope you will give us another opportunity in the near future.Best regards.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Antonio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 6박 숙박함
답변 제공: Regina Núñez 님, 2023년 7월 11일
Estimado Antonio.Muchas gracias por compartirnos su valoración en Grand Palladium White Sand Resort & Spa de sus recientes vacaciones por la Riviera Maya.Nos complace conocer que le han brindado un excelente servicio, y que logramos cumplir sus expectativas.Deseamos que pueda volver pronto.Reciba un cordial saludo.Regina Núñez.Hospitality Advisor.

10/10 - 훌륭해요

Cara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 7박 숙박함
답변 제공: Erick Sarabia. GIFT Advisor. 님, 2023년 7월 11일
Dear Cara,We thank you on behalf of Grand Palladium White Sand Resort & Spa for choosing us to host your recent vacation.We are glad to know that our services have been worthy of your excellent rating.We will continue to work on converting customers into fans.Best regards.Erick Sarabia.GIFT Advisor.

10/10 - 훌륭해요

Indrit

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me and my wife stayed for five days at Grand Palladium Resort. First of all, after we did the reservation, Lucia Delfin reached out and confirmed reservation and offered her help. She helped us with every situation even with the transport from the airport to the resort, reservations for dinner and everything we asked her for. Once we arrived, Carlos Lima helped us with the check in and accommodations. They did go over and beyond to make our stay as pleasant as possible. The restaurants are good and service was very good. Food at Tentazione was awesome, our server Alexis was the best! We will definitely go back.
2023년 6월에 3박 숙박함
답변 제공: Kenia Rodriguez 님, 2023년 7월 1일
Dear Guest,Thanks for the splendid review! It's fantastic you had such an excellent experience at Grand Palladium White Sand Resort & Spa and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you.Kind regards,Kenia RodriguezHospitality SR Advisor