3 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

그랜드 레지던스 리비에라 캉쿤 올 인클루시브 여행 후기

5 out of 5
그랜드 레지던스 리비에라 캉쿤 올 인클루시브
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 709개 이용 후기 중 567개" "
평점 8 - 좋아요. 709개 이용 후기 중 84개" "
평점 6 - 괜찮아요. 709개 이용 후기 중 30개" "
평점 4 - 별로예요. 709개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 709개 이용 후기 중 16개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

MOO SUK 님, ann arbor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 호텔!!
최고의 시설과 서비스 특히 올인크루시브로 모든 럭셔리한 메뉴를 마음껏 먹을수 있어서 좋았습니다 다시 한번 꼭 가보고싶습니다 다만 해변은 아직 정비가 덜될 느낌입니다 다음번엔 완벽해진 모습기대합니다

10/10 - 훌륭해요

Miguel Angel Flores

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Si el objetivo es ir a descansar es el lugar Perfecto gracias a su política
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Sean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff, and food are spectacular, especially when choosing a la carte options at the restaurants. We thoroughly enjoyed our stay, and will be back again. We opted for a Swedish massage on our first day here to get things started on a relaxing note, and it certainly was a great way to begin our stay. We enjoyed how intimate the resort is; it is very walkable and quiet. There is no night life to speak of, but that is something that we liked about it. The room service is 24/7, so you can have your own relaxing night with some HBO and snacks after a day at the pool. There is a store on the site, which had some lovely souvenirs if you forget about something, and it also carries essentials and local snacks.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Charlene

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We read all of the previous comments and were optimistic when we booked. We were not disappointed. A snag with the shuttle from airport (make sure you get voucher by email) but everything else was perfection! It is true, the staff are top notch! Everything about this resort felt five-star to us. It is small and quiet and every detail is well considered. We truly didn’t want for anything or have one complaint all week. The food was terrific every day. Loved the shrimp tacos on the beach and the Heaven salad. Nice variety at every dinner. We really enjoyed every day there and never left the resort. There were some children with families, but everyone was well-behaved and considerate. We were offered the opportunity to attend a sales pitch (timeshare) but we politely made it clear we were not interested. It wasn’t mentioned again. My best advice would be to understand that this is a five-star resort and the staff work hard to make this a luxurious experience for everyone. Bring appropriate attire for meals and be prepared to tip for the amazing service you will receive.
2024년 3월에 6박 숙박함

10/10 - 훌륭해요

Tyrel D

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함

8/10 - 좋아요

Amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice hotel and lovely staff.
2024년 3월에 4박 숙박함

6/10 - 괜찮아요

EDWARD 님, DELRAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food was mostly buffet style which I don’t really care for but the rooms and people who work there were extremely nice.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Bradley Aron

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved how friendly the staff was. Everything we needed was close, convenient, and of high quality. Great Job!
2024년 3월에 5박 숙박함

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet. Limited dining options. Very friendly servers.
2024년 3월에 4박 숙박함

8/10 - 좋아요

Denise

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small and quiet property. Staff are amazing and go above and beyond. More food options would be welcome.
2024년 3월에 7박 숙박함

10/10 - 훌륭해요

Marianela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Highly recommended

8/10 - 좋아요

Stacy Ann

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Very clean. Food was decent. Staff was exceptional!
2024년 3월에 4박 숙박함

8/10 - 좋아요

Dionte

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was very clean and food was very good
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Dr Kevin J

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 7박 숙박함

8/10 - 좋아요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hospit

10/10 - 훌륭해요

nigel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were all very friendly
2024년 2월에 14박 숙박함

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet and clean. Great staff
2024년 2월에 7박 숙박함

10/10 - 훌륭해요

Scott Arthur

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was extremely attentive and friendly. The resort and grounds were beautiful.
2024년 2월에 4박 숙박함

8/10 - 좋아요

Adrian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff!
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Vivian

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The entire hotel is a total of 3 steps. The rooms are super outdated and dusty. The service is medicore at best. It was pretty much a retirement home
2024년 2월에 3박 숙박함
답변 제공: Sandra R. 님, 2024년 3월 4일
Dear Vivian,Thank you for taking the time to provide us with your feedback.We regret that you have perceived our resort as outdated. Unlike other hotels in the area, our design is based on Mexican architecture, and we have tried to make the decoration and furniture recall Mexican traditions. We constantly keep the resort in tip-top condition and encourage our guests to let us know if we can do anything to improve their stay. We are sorry to hear that we have not been able to achieve this goal with you.We take pride in our resort's cleanliness, and we are committed to customer satisfaction. We will continue to work in improving our cleanliness, safety and service standards through our resort for the enjoyment of all its members and guests.Rest assured, your comments have been shared with the appropriate departments in order to take the necessary measures to improve.We hope that we have the opportunity to host you again in the future to change your mind about vacationing with us.Warm regards.

10/10 - 훌륭해요

Luca Carlo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well organized, helpful staff, good food, small but awesome beach
2024년 2월에 7박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 22일
Dear Luca Carlo,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

8/10 - 좋아요

Sun

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, the property was great and clean. We like the food and quietness. However, some of the staff could have been a bit more friendly. If you like a nightlife, there is not much to do after dinner.
2024년 2월에 5박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 22일
Dear Sun,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

8/10 - 좋아요

Ian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함

10/10 - 훌륭해요

Nikhil Narayanan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As good as advertised
2024년 2월에 6박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 21일
Dear Nikhil Narayanan,Thank you for visiting Grand Residences.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

6/10 - 괜찮아요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
My wife and i both found the food very mediocre
2024년 2월에 6박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 19일
Dear Eric,Thank you for taking the time to post about our resort.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you.We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

10/10 - 훌륭해요

Mikael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Vi nød 7 dage på dette fantastiske sted. Har aldrig været så forkælet af personalet om det så var strandfolkene, rengøringen, restauranterne,lobbyen, barene, alle var yderste servicemindede. Beliggenhed 10/10. Det eneste minus var at alt er lukket ned efter kl 2200, men så var der jo roomservice 24/7. Så vi kommer der meget gerne igen.
2024년 2월에 7박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 15일
Dear Mikael,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

2/10 - 너무 별로예요

RACHAEL

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
I initially booked 2 ocean view rooms, paying extra for the upgrade from resort view rooms. However, upon arrival, my family was assigned 2 resort view rooms, which clearly did not have an ocean view. Some employees at the property agreed that these were indeed resort view rooms. I complained to both the hotel and Expedia, but Expedia was unable to resolve the issue as the property insisted that the rooms were ocean view. The property then mentioned a disconnect with Expedia in assigning the correct rooms. The next day, they upgraded one room to ocean front but did not offer a refund for the difference, as one room remained a resort view and we had already spent one night in the initial room. I had planned this trip almost a year in advance and was extremely frustrated by this situation. I am now uncertain about trusting Expedia for future bookings. The food at the hotel was mediocre, and on one occasion, there was a mosquito in our meal. They also served us frozen salmon, which they called "salmon carpaccio," and it was the worst dish I have ever tasted. I never expected such poor service and food quality from a 5-star hotel. I will not be booking this hotel again.
답변 제공: Alberto V. 님, 2024년 3월 1일
Dear Rachael,Thank you for visiting Grand Residences and for taking the time to write a review about your recent experience.We sincerely apologize for the disappointment and frustration you experienced during your recent stay at our resort. It deeply saddens us to learn of the issues you encountered with your room assignment and the overall dining experience.We understand the importance of delivering rooms according to the features selected by our guests, we'll review our communication channels to avoid any similar situation in the future. Your feedback is important to us and we have shared it with our management.Regarding the dining experience, we are truly sorry for the inconvenience. This does not meet our standards of excellence, and we will take immediate action to ensure that such incidents are not repeated. We have forwarded your review to our Food & Beverage department.Rest assured, we are actively working to improve our services. We would love the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The upgraded room was stupendous. Front desk staff were exemplary. Concierge not very attentive and consequently could not get my choice of restaurants for dinner. Pools are excellent with a great beach and short walk to marine refuge.
2024년 2월에 2박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 15일
Dear James,Thank you for taking the time to post about your experience at Grand Residences.It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive.We appreciate your feedback about our concierge and we'll continue working to improve in the areas mentioned.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Arman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall we enjoyed our stay very much. Everyone was nice and helpful. I would like to mention our concierge Ana, who helped to make our vacation extra enjoyable. The facility was clean and beautiful, room was comfortable. The complimentary transportation service was very pleasant!
2024년 2월에 5박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 15일
Dear Arman,We appreciate you taking the time to share your experience of our resort.We are happy that you enjoyed the beautiful facilities, the wealth of amenities, and the incredible attention by Anna. It is a pleasure to know that we have met your expectations.Comments like yours motivate us to continue offering the best possible service.We look forward to hosting you and your family again next time.Best regards.

10/10 - 훌륭해요

Tsheten

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice resort with very helpful and kind staff.
2024년 2월에 4박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 15일
Dear Tsheten,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Rick 님, lincoln

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We love the resort. Location, rooms, staff are all first class. Timeshare person was very disrespectful.
2024년 2월에 7박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 15일
Dear Rick,Thank you for taking the time to post about your experience at Grand Residences.It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive.We appreciate your feedback and we'll continue working to improve in the areas mentioned.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

6/10 - 괜찮아요

Heather Q

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Beautiful beach beautiful pool very nice rooms. Staff was amazing. Food was, so, so.
2024년 2월에 3박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 15일
Dear Heather Q,Thank you for visiting The Royal Sands and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Kelly

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is incredible. We had a wonderful stay here.
답변 제공: Alberto V. 님, 2024년 3월 13일
Dear Kelly,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Antonio

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We absolutely loved our one week stay at the Grand Residences in early February. Everything was perfect from the private complimentary pick-up at the airport to the check-in process to the amazing food and the wonderful staff. No need to race down at the break of dawn to reserve loungers here as they are reserved for us and we really loved the vibe of a smaller more boutique all-inclusive here. No complaints and definitely would come back without question.
2024년 2월에 7박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 13일
Dear Antonio,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 - 훌륭해요

JUAN VICTOR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente propiedad. Nos trataron para hacernos sentir como si estuviéramos en casa. Estuvimos hospedados 5 días y nos parecieron poco para seguir disfrutando de nuestra estancia. La comida de primera, platillos a la carta de especialidad de alta cocina e ingredientes de calidad. Agradecemos mucho a todo el personal y su servicio. Tuvimos al final un contratiempo en la transportación al aeropuerto que nos hizo perder nuestro vuelo pero Aeroméxico nos apoyó en todo para ponernos en un siguiente vuelo.
답변 제공: Alberto V. 님, 2024년 3월 13일
Apreciable Juan Víctor,Gracias por tomarse el tiempo de escribir una reseña reconociendo la calidad y el servicio de Grand Residences.Complacer a nuestros clientes es uno de nuestros principales objetivos y nos llena de satisfacción que usted y su familia hayan podido disfrutar de esta experiencia en cada una de las áreas de nuestro resort.Esperamos con mucho gusto volver a recibirles en un futuro muy cercano.Saludos cordiales.

8/10 - 좋아요

anna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Property is very nice, expensive, suits are very accommodating, staff is very nice. Food is good, especially for breakfast. 2 a La carte restaurants have the same menu, if it is not a theme night. Annoying part is you have to reserve dinner reservations for the whole week ahead at the available times not when you would like. At the beach bar at lunch you have to wait for food a long time.. Beach is with rocks, which make walking and going into the. Sea complicated. No activities at night, except for mucus one evening and hanging out at the bar. So nice place to relax, for big families with children and elderly, but not for active people, who like activities other then aerobics in the pool
2024년 2월에 6박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 13일
Dear Anna,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Jules

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent! The only area for improvement is the food. Wish the food was better. But the resort was definitely worth it!
2024년 2월에 3박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 13일
Dear Jules,Thank you for taking the time to post about your experience at Grand Residences.It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive.We appreciate your feedback and we'll continue working to improve in the areas mentioned.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

6/10 - 괜찮아요

ye

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was slow but kind. Food was not good. Pools are very nice and the rooms are very nice.
2024년 2월에 4박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 19일
Dear ye,Thank you for taking the time to post about our resort.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you. We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

8/10 - 좋아요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

mundeep

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함

10/10 - 훌륭해요

Diane Marie 님, Weston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My hubby’s favorite & we have been to a lot of different ones
2024년 2월에 6박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 13일
Dear Diane Marie,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Asiah

좋아요: 숙박 시설 상태 및 시설
The staff, the staff the staff. My mom and I felt like VIPs from airport pick up until our departure. The food was excellent and drinks were great. Plenty of nonalcoholic options as well. I will visit again.
2024년 2월에 4박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 12일
Dear Asiah,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Christopher T

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
From the time we were picked up at the airport until we were dropped off, Grand Residences showed us an amazing time. Every staff we encountered was kind and helpful, the property is beautiful and immaculate and the food is phenomenal. We enjoyed the all inclusive package and took advantage of the bike tour to Puerto Morales and water aerobics. Next time (there will be a next time!) we will take a cooking class, mixology class and art therapy. Grecia accompanied us for our bike ride and also called bingo in the afternoons at the pool. She's a lovely young lady and we really enjoyed talking with her. Sebastian took amazing care of us at the pool bar - his customer service and memory are top notch! The guys on the beach and pool area serving fruit kabobs and popsicles were amazing as well. I wish I could remember each of them to call out! Many thanks for a great trip, family!
2024년 2월에 5박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 12일
Dear Christopher T,Thank you for taking the time to write a review recognizing the quality and service of Grand Residences.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.

10/10 - 훌륭해요

Kathy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and the staff very helpful. The room wasn’t cleaned daily but other than that it was a good experience.
2024년 2월에 6박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 12일
Dear Kathy,Thank you for visiting Grand Residences.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
My new favourite spot to vacation. Thank you for a wonderful stay.
2024년 2월에 7박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 12일
Dear Dawn,Thank you for taking the time to post about our resort.It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

8/10 - 좋아요

Catherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent service. Bien pour des vacances calmes. Il y a des activités durant la journée, mais rien en soirée (pas de spectacle ou de danse). La plage est entretenue. La nourriture et les boissons sont acceptables - rien d'excellent. Les chambres sont superbes, grandes, propres et le lit très confortable. Le transport inclus entre aéroport et hôtel est efficace et privé - vraiment génial.
2024년 2월에 6박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 12일
Chère Catherine,Merci d'avoir pris le temps de poster votre avis à propos de votre récent séjour à Grand Residences.Nous sommes heureux d'apprendre que vous avez aimé votre séjour.Nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visite aux Caraïbes mexicaines.Meilleurs vœux.

8/10 - 좋아요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked being able to reserve beachfront chairs. Did not like music blaring at pool. Afternoon tea sparse offering. Staff was lovely!
2024년 1월에 14박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 12일
Dear Linda,Thank you for visiting Grand Residences and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

10/10 - 훌륭해요

Leslie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

8/10 - 좋아요

Stephen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall we had a good experience. The staff were very friendly and kind. The rooms were nice but the resort was too small. The beach was very narrow. Very limited beach or pool seating due to owner reservations. Dining options were also limited and food was lackluster. We wish the resort had more activities to do in the evening such as a game room, piano bar, or nightime shows. The resort has potential but missing a few elements to make it much better.
2024년 2월에 6박 숙박함
답변 제공: Alberto V. 님, 2024년 3월 12일
Dear Stephen,We appreciate you taking the time to share your experience at Grand Residences.We are happy that you enjoyed the friendly service of our staff and the comfortable rooms. It is a pleasure to know that we have met your expectations in these areas.We appreciate your feedback and we'll continue working to improve in the areas mentioned.We look forward to hosting you and your family again next time.Best regards.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 9박 숙박함