야외 수영장, 08:00 ~ 20:00 오픈, 수영장 파라솔, 일광욕 의자

호텔 아시엔다 파라다이스 by BFH 여행 후기

3.5 out of 5
호텔 아시엔다 파라다이스 by BFH
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 438개 이용 후기 중 229개" "
평점 8 - 좋아요. 438개 이용 후기 중 144개" "
평점 6 - 괜찮아요. 438개 이용 후기 중 35개" "
평점 4 - 별로예요. 438개 이용 후기 중 14개" "
평점 2 - 너무 별로예요. 438개 이용 후기 중 16개" "

9.0/10

청결 상태

9.2/10

직원 및 서비스

7.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

4/10 - 별로예요

Vladimir

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Good stuff.Good location.Not any more.
2024년 2월에 14박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 3월 17일
Thank you for your comment and evaluation Vladimir, we look forward to seeing you on your next trip.

2/10 - 너무 별로예요

FERRUCCIO

단체 여행
Appena arrivi in struttura L addetto non sa nemmeno se hai pagato o meno, ti lasciano la carta per entrare in camera legata con il nastro..le camera e’ degli anni 70 senza alcuna manutenzione interna,la doccia esce l acqua a gocce..si salva solo la zona perché è in centro..davvero pessimo e non corrisponde assolutamente alle foto..!!!!
2024년 2월에 11박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 3월 6일
Apprezziamo il tuo commento e valutazione Ferruccio,Ci dispiace che l'esperienza non sia stata di tuo gradimento, siamo costantemente alla ricerca di un servizio migliore, non vediamo l'ora di vederti nel tuo prossimo viaggio.

10/10 - 훌륭해요

Adolfo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very helpful and kind.
2024년 2월에 4박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 2월 24일
Your comment stimulates and motivates us to continue offering the best service, we look forward to seeing you on your next trip.

6/10 - 괜찮아요

Rajen

출장 여행, 가족 여행
좋아요: 직원 및 서비스
The breakfast employees very disorganized
2024년 1월에 9박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 1월 26일
We appreciate your comment and evaluation Ragen, the manager is informed of the situation, in order to address it, we look forward to seeing you on your next trip.

2/10 - 너무 별로예요

Robert

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 6박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 1월 22일
Robert agradecemos su evaluación, estamos buscando, ofrecer un mejor servicio y experiencia a nuestros huéspedes . Lo esperamos en su próximo viaje.

6/10 - 괜찮아요

Mario Sebastian

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Su ubicación es excelente, solo eso, durante nuestra estancia no sirvió el internet, tampoco la TV, la alberca no se antoja, el desayuno es muy básico, si lo que buscas es donde dormir y solo dormir cerca de la 5ta avenida de Playa del Carmen es el lugar adecuado, la cama promedio también
2023년 12월에 8박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 1월 22일
Mario agradecemos su comentario y evaluación, el equipo de mantenimiento está informado y atendiendo los inconvenientes, lo esperamos en su próximo viaje.

4/10 - 별로예요

Rob

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
We got there for a 4 night stay. Upon arrival tv, didn’t work, air conditioning did’t work, and had no hot water. We were told maintenance would be there in 20 minutes. An hour and a half later they showed up and fixed air conditioning and half way fixed tv. We had cold showers for two days at which point we had luke warm showers. On the third day there was no propane so no hot breakfast. Location is great though. We had stayed there before and would consider again.
2023년 12월에 4박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 1월 22일
Rob, we appreciate your evaluation and above all your comment, we are busy improving every aspect of the hotel, we look forward to seeing you on your next trip.

2/10 - 너무 별로예요

CHIRAG

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property should be blacklisted. Our family vacation experience was disaster staying at the hotel since we checked in day 1. We were starting from low bar as our first choice hotel fell through turned out to be scam booking through Expedia. To our dismay there was no hot water available, for entire 5 days of our trip. Cockroaches in bathroom in each of the 3 rooms, all rooms had musty odor, towels provided had stains looked like blood, no phone in room, no microwave. We were stuck and out of luck as everything else was sold out. Location is convenient to Playa beaches and downtown area. how do you run hotel with no hot water ? Expedia needs to do better job listing properties on their site, vet out reviews as of writing review property had 8.6 rating which is scam. do not book even as last option.
2023년 12월에 4박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 1월 26일
We are sorry that your experience was not satisfactory, we appreciate the comment and evaluation, we hope to be able to make it up to you on your next trip.

4/10 - 별로예요

Shawn

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm. Pros: - The front desk staff were helpful and pleasant to speak with. - The free morning breakfast was good. Each day there were changes to the menu. Cons: - No hot water for two days and lukewarm afterwards. - Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room. - The sheets and towels had stains on them. - No shower gel or shampoo is provided. - The bed was not comfortable. It was very firm. All in all, I would not recommend this hotel.
2023년 12월에 8박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2024년 1월 5일
Shawn we are sorry that your experience was not satisfactory, we can solve the water problem, we would like to comfort you in some way, we look forward to seeing you on your next trip.

6/10 - 괜찮아요

ESTEBAN

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
Poca presión de agua, servicios sanitarios en condiciones subóptimas, pocas opciones de comida en su restaurante
2023년 11월에 6박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2023년 12월 7일
Esteban, agradecemos su cometario y le contamos que estamos en permanente mejora, lo esperamos en su próximo viaje.

4/10 - 별로예요

daniel

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Omg no fridge In Cancun no coffee machine .. The restuarant , ,get this they charge for cream for coffee then turned it into a great big deal .... waitress was lacking people skills !! blocks from the beach stay away
2023년 11월에 13박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2023년 12월 1일
Daniela, lamentamos los inconveniente, estamos en permanente búsqueda de un mejor servicio, la esperamos en su próximo viaje.

2/10 - 너무 별로예요

Carlos

2023년 11월에 1박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2023년 12월 7일
Carlos nos gustaría conocer, en que aspectos no se sintió cómodo y asi poder compensarlo

2/10 - 너무 별로예요

Robin

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Desk clerks didn’t know how to locate our reservation even with the reservation number. Door to our room stuck on floor with door only half open, had to be bumped with your shoulder to open all the way. They left their cleaning carts and other junk piled next to our room door. The grounds were in a state of disrepair and the pool needed cleaning. The desk clerks failed to mention the continental breakfast or what was included, when I ask for milk for my coffee they told me that was not included, it would be 10 pesos more. Their juice wasn’t juice, but it was included. I’ve stayed in over 20 hotels in Playa and I can say this was my worst experience. We checked out after one night and found much better accommodations for less.
2023년 10월에 8박 숙박함
답변 제공: Team Hacienda 님, 2023년 11월 18일
We regret your experience with us, we will certainly improve for you.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
2023년 10월에 15박 숙박함
답변 제공: Alma 님, 2023년 11월 8일
Happy day! For us it was a pleasure and a pleasure to serve you, we hope to have the pleasure to welcome you again.Best regards

6/10 - 괜찮아요

Rafaela

좋아요: 청결 상태
Good location. But the pillows in the room were too high and they don’t have other option. Also a lot of issues with the internet connection in the room. Outside the room was fine. So maybe it should be check that.
2023년 10월에 3박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2023년 10월 26일
Rafaela, we appreciate your comment, the technical team is aware of the problems with the internet, and we will also seek to improve the pillows, to be able to offer another option, we look forward to seeing you on your next trip

8/10 - 좋아요

Elizabeth

좋아요: 직원 및 서비스, 편의 시설/서비스
The hotel was great. the gardens were unkept. The pool was dirty. That is the only thing. Also do not trust the ATM that is the lobby. It stole $60 for me.
2023년 10월에 5박 숙박함
답변 제공: Team Hacienda 님, 2023년 10월 18일
thank you for your feedback, we will improve for you.

8/10 - 좋아요

Gabriela

2023년 9월에 1박 숙박함
답변 제공: Pablo Gerente de Reservas 님, 2023년 9월 11일
Gabriela el equipo del hotel agradece su evaluación, la esperamos nuevamente en su próxima visita, muy buen viaje.

10/10 - 훌륭해요

Elizabeth

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excelente la pasas my agradable Y céntrico la atención excelente
2023년 8월에 5박 숙박함
답변 제공: Pablo 님, 2023년 9월 2일
En nombre de todo el equipo de Hacienda Paradice, queremos expresar nuestro sincero agradecimiento por sus amables palabras y por tomarse el tiempo para compartir su experiencia con nosotros.Esperamos tener el placer de darles la bienvenida nuevamente en un futuro próximo. Si hay algo en lo que podamos ayudarles en su próxima visita o si tienen alguna solicitud específica, no duden en comunicárnoslo. Estamos aquí para asegurarnos de que su estancia sea aún más placentera. Saludos

10/10 - 훌륭해요

Hector

2023년 7월에 1박 숙박함
답변 제공: Pablo 님, 2023년 8월 18일
Esperamos que su experiencia en nuestro hotel haya sido placentera en todos los aspectos, y estaremos encantados de darle la bienvenida nuevamente en el futuro.

10/10 - 훌륭해요

Leonardo

2023년 6월에 2박 숙박함
답변 제공: Pablo 님, 2023년 8월 18일
Leonardo esperamos que su experiencia en nuestro hotel haya sido placentera en todos los aspectos, y estaremos encantados de darle la bienvenida nuevamente en el futuro.

8/10 - 좋아요

María Isabel

2023년 6월에 1박 숙박함
답변 제공: Giuseppe - Hospitality Wellbeing 님, 2023년 6월 28일
Estimada Embajadora Maria Isabel:Infinitamente gracias por su comentario y su apreciación sobre nuestro Hotel Hacienda Paradise. Todos los comentarios de nuestros Embajadores son rigurosamente compartidos con el equipo y nos ayudan en identificar nuestras area de mejora. Agradeciendo nuevamente su tiempo, esperemos poderle dar pronto nuevamente la bienvenida en uno de nuestros hoteles de la colección Hospitality Wellbeing . Gracias

10/10 - 훌륭해요

Geoffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Excellent hotel I have stayed there many times. It's very clean, the grounds are well kept and the staff is always friendly and very helpful. The location is 50 yards from 5th avenue but it's never noisy. Excellent bang for the buck.
2023년 4월에 1박 숙박함
답변 제공: Jorge López Hospitality Manager 님, 2023년 5월 3일
Hello dear Geoffrey, we are very happy to know that you are a frequent customer and that you enjoy your stay with us.We hope to see you back soon to continue creating unique moments

6/10 - 괜찮아요

Arely

좋아요: 청결 상태, 직원 및 서비스
2023년 4월에 5박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice pool, scarce breakfast
Nice place, especially the pool area, and the location was good. The breakfast required a lot of patience, it was meager and we had to ask several times for the few items including it. Also the service was slow. There were also too few sunbeds around the pool.
2023년 4월에 7박 숙박함
답변 제공: Jorge López Hospitality Manager 님, 2023년 5월 3일
Good afternoon dear ambassador, it is nice to know that we managed to give you a nice experience.We are working on improving the experience with our restaurant for the next ambassadors.We would like to have you back and surprise you with our new concept.

10/10 - 훌륭해요

Geoffrey

2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

sagrario simon-rueda, ariadna

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 5박 숙박함

10/10 - 훌륭해요

Katarzyna J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this hotel is a bit older which reflects the pluming system to work slower than usually expected. however, the location of it is just a right distance from the main strip which is the most popular area for dining and entertainment. the hotel staff was so sweet and helpful in every aspect of our needs. it was truly difficult to say goodbye.
2023년 3월에 8박 숙박함
답변 제공: Jorge López Hospitality Manager 님, 2023년 5월 3일
Good afternoon dear ambassador; We are glad to know that your stay was pleasant.We hope to see you back soon, we will work so that everything works great

6/10 - 괜찮아요

Marvin

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
I liked the location that was close to everywhere. It was very noisy from the bar across the street.other than that it was descent
2023년 3월에 3박 숙박함
답변 제공: Jorge López Hospitality Manager 님, 2023년 5월 3일
Dear ambassador, we appreciate your preference; We regret the noise from our neighbors, however, due to our privileged location, this is difficult to control.We hope to see you soon.

8/10 - 좋아요

walter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Toilets didn’t flush all the way had to flush 3 or 4 times
2023년 3월에 3박 숙박함
답변 제공: Jorge López Hospitality Manager 님, 2023년 5월 3일
Hello dear ambassador, we regret what happened; We are already working on it to improve the experience of our next ambassadors.

8/10 - 좋아요

Jean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful breakfast and a balcony overlooking a beautiful oasis. The bed was hard, though, and no drinking water was provided.
2023년 3월에 1박 숙박함
답변 제공: Dear Ambassador 님, 2023년 3월 14일
Dear AmbassadorThank you for the kind comment! In deed our beautiful garden is an oasis in the middle of the city, with our frutal trees and our really refreshing pool. Thanks for the feedback that you notice, it help us to work on this so much faster! Inside of your room there was two bottles of water that once that you finished them you could refill at the lobby!We hope that when you returned to our beautiful paradise, youll choose us once again!

6/10 - 괜찮아요

Salwa

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a convenient hotel to stay at. It was relatively quiet most of the days we spent there (9 d) which was surprising, since the location is very central. 2 of the days were quite noisy only bc of guests that started partying between 1-4am live music nearby. In general if you want to live centrally it might be difficult to completely escape the noise. It could help to bring earplugs just in case. The hotel is clean and in case anyone is wondering, they clean it every other day. There is a nice area for lounging by the pool. Breakfast was at Coloretta across the street which was yummy, the staff is nice but unfortunately a lot of them working there are quite confused. On the menu it says that if you are a guest at the hotel you get a free breakfast which includes the following: seasonal fruit water, coffee, one choice of breakfast (such as eggs with toast or hot cakes, etc.) and a bread basket with butter jam. Something was missing from the breakfast every day. They rarely brought the bread with butter/ jam (even after reminding them, and pointing to the menu where it was written). Sometimes the fruit water was missing. Sometimes parts of the main meal. Every day was different. I guess the kitchen staff was different as well bc the food itself was usually really nice but on 1-2 days it was prepared differently/ bland. On the other hand they did compensate us when we waited too long for breakfast with lovely desserts nice cups of coffee without us asking.
2023년 2월에 8박 숙박함
답변 제공: Jorge López Hospitality Manager 님, 2023년 5월 3일
Dear Salwa, we are very pleased to know that your stay was pleasant and that you recommend other travelers to stay with us.About breakfast we are working to improve your experience; when you come back with us we will surprise you.

8/10 - 좋아요

Raymond

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk reception was excellent. The staff were more than willing to help in all situations. The furniture in rooms was a bit dated but still serviceable. Very nice and well kept pool.
2023년 2월에 14박 숙박함
답변 제공: Dear Ambassador 님, 2023년 3월 7일
Dear Ambassador Thank you so much for the really kind comment! In Hospitality Wellbeing were proud to have the very best Hospitality Devotees that are at you service at all time, that is just our essence! Thank you for the feedback about the furniture you should know that our furniture is made of typical wood from the area, which is characterized by being darker on the outside and having another color on the inside, so that you can see the beauty of the natural resources that we have in this paradise, so for this the furniture has these small bits where the interior color of the wood shows, to keep this touch of being inside of an Hacienda!We hope that youll come back in the nearest future to tha Riviera Maya and choose us once again!SincerelyDianela GonzalezHospitality Assistant

8/10 - 좋아요

Esteban

2023년 2월에 4박 숙박함

4/10 - 별로예요

Anne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Attempted to walk in and book room. Staff stated no rooms available. I went on Expedia and booked it while standing at desk. Suddenly she stated oh yes she found a room … ? I liked the courtyard, breakfast and the room was fair. Very glad there was a secondary door to close to block road noise between main door/bathroom and bedroom areas. As hotel in very busy road. Fridge was full of water, splashed all over floor, They came and fixed next day. No internet, no tv because of no internet. Good thing I had bought data for my phone and had downloaded movies. No fresh linens after 3 day. Had to request towels. Staff was friendly however stated they couldn’t help with no internet. Breakfast across street was good and friendly staff. Good location. No hotel Parking only street parking at a cost, it added up fast.
2023년 2월에 3박 숙박함
답변 제공: Dear Ambassador 님, 2023년 2월 26일
Were sorry to hear some setbacks that you had in your recent stay with us... Make sure that our Hospitality Devotees specially those who are in the Front Desk welcomes you always, however this time of year is, thankfully, very bussy for the hospitality industry, we hope that youll understand that we meant no harmt. On the other hand, were very glad that you enoyjed our facilities our garden always inspires a lot of peace! We had an issue with the company that supplies Internet connection to our facilities, nevertheless were working to make this better to improve the experiences of all our ambassadors. We lean towards a culture of well-being to all those who visit us, thats why this feedback is very useful to improve faster all these opportunities areas that you mentioned above! As it is mentioned at your Check-in were joined the effort to counteract the damage that chemicals and aerosols cause to our planet, so the cleaning of the rooms is made every other day, and if you wanted a change of towels you just could leave them at the floor and the housekeeper would change it for you! We hope that youll give us the chance to change your mind about us, please, be free to contact our reservations team to book directly with us and have a very good deal on your next visit to the Riviera Maya.SincerelyDianela GonzalezHospitality Assistant

8/10 - 좋아요

Nicole 님, Sunrise

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Nice little hotel in the middle of everything. Close to 5th Avenue shopping/dining. Free breakfast was rather tasteless, “lounge” style beds (likely for animals?) in room we’re not very clean, but aside from that no complaints.
2023년 2월에 1박 숙박함
답변 제공: Dear Ambassador 님, 2023년 2월 20일
Dear AmbassadorThank so much for the comment, this observations that you made help us to improve faster those opportunity areas in order to offered a better service for all our ambassadors! Were very glad that you enjoyed pur delicious breakfast at Coloretta! Our pool is awesome in a really hot day like we lived in Playa del Carmen!We hope that youll visit the Riviera Maya again soon and choose us once again!Sincerely Dianela GonzalezHospitality Assistant

8/10 - 좋아요

Stacey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Included breakfast at cafe accross street. Approx 8 options. Food was good. Hotel a bit older but nice. Patio doors sticky but ac worked great and pool was cold for kids but refreshing and clean
2023년 2월에 7박 숙박함
답변 제공: Dear Ambassador 님, 2023년 2월 20일
Dear AmbassadorThank so much for the comment, this observations that you made help us to improve faster those opportunity areas in order to offered a better service for all our ambassadors! Were very glad that you enjoyed our delicious breakfast at Coloretta! Our pool is awesome in a really hot day like we lived in Playa del Carmen!We hope that youll visit the Riviera Maya again soon and choose us once again!Sincerely Dianela GonzalezHospitality Assistant

8/10 - 좋아요

Curtis

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean friendly great location, for being on a busy street it was very quiet. down side plumbing very old very little water preasure
2023년 2월에 3박 숙박함
답변 제공: Ambassador 님, 2023년 2월 13일
Dear ambassadorThank you for your comment were very glad that you liked our hotel, in did our location is priviliged were right in the heart of Playa del Carmen! We appreciate your point of view about the plumbing it helps us to notice our areas of opportunity and get better for you so with this create wonderful experiences for all our ambassadors!Dianela GonzalezHospitality Assistant

10/10 - 훌륭해요

Geoffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in and my room was cooled down and spotless. I stayed here a few weeks ago and found my go to hotel for Playa del Carmen. Affordable, clean and the location cannot be beat. I live full-time in Cozumel and this is where I come to get away from the island and shop.
2023년 2월에 1박 숙박함
답변 제공: Jessica 님, 2023년 2월 11일
We greatly appreciate your comment, we are very happy to know that your stay with us was pleasant. We hope you can visit us again soon!

4/10 - 별로예요

Alex

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
O quarto e bom, mas o chuveiro e pinga pinga e nunca tem toalhas limpas sempre, tiveram dias que só recebemos 02 toalhas para 03 pessoas.
2023년 2월에 4박 숙박함
답변 제공: Ambasador 님, 2023년 2월 10일
Hello dear AmbassadorWere sorry to hear about your experience, however this is very usefull for us because it help us to get better for your everyday! We hope in the future youll give us the opportunity to amaze you with a wonderful experience!Dianela GonzalezHospitality Assistant

10/10 - 훌륭해요

jesus garza

2023년 2월에 2박 숙박함
답변 제공: Dear Ambassador 님, 2023년 3월 7일
Estimado embajadorMuchas gracias por su valoración! Espero que hayan tenido una experiencia maravillosa en su estancia con nosotros!

10/10 - 훌륭해요

GILMAR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente.
Excelente custo x benefício. Funcionários Copacabana e Jessica, fazem toda diferença. São muito atenciosos. Ao lado da rua para pedestres, onde tem diversos bares e restaurantes. Café que fica em frente, e é terceirizado, é um pouco demorado.
2023년 1월에 1박 숙박함
답변 제공: Embajador 님, 2023년 2월 10일
Estimado embajador Muchas gracias por tomarse el tiempo de dejarnos tan amable comentario! Nuestros devotos a la hospitalidad están muy felices por su reconocimiento! Nos da mucho gusto que su desayuno haya sido de su agrado! Esperamos regresen pronto al paraíso que ofrece la Riviera Maya!Dianela GonzalezHospitality Assistant

2/10 - 너무 별로예요

Julio

연인과의 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Servicio de mala calidad, encontrándose la habitación con mal olor y sucia. El televisor nunca sirvió durante la estadía pedí el servicio que lo repararan y nunca lo arreglaron cobran $60 para “echo servicio “ y ni siquiera le cambian las toallas a uno y ni limpian la habitación ,la cama con hundidos y mal olor las fotos del hotel ni se comparan con la realidad es totalmente diferente las instalaciones están muy deteriorado la verdad muy mala la calidad del hotel !!!! Not satisfied esperaba mejor servicio y mejor comodidad
2023년 1월에 2박 숙박함
답변 제공: Jessica 님, 2023년 2월 11일
Hola Julio, gracias por enviarnos su comentario, la opinion de nuestros Embajadores es de vital importancia para nosotros. Lamentamos que haya tenido algunos malestares durante su permanencia, sin embargo su experiencia nos ayudara' a mejorar.Le recuerdo que el impuesto de Derecho de Sanamiento Ambiental no se cobra por la limpieza de las habitaciones si no para la ejecución de obras de saneamiento ambiental dentro del Municipio de Solidaridad tales como conservación y mantenimiento de playas, tratamiento integral de residuos sólidos urbanos, alumbrado público amigable con el medio ambiente y eliminación de tiraderos de basura a cielo abierto.Quedamos a su completa disposicion por cualquier aclaracion o pregunta.Saludos

2/10 - 너무 별로예요

Maria

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 1월에 4박 숙박함

10/10 - 훌륭해요

Geoffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel for the money. 100 yards from 5th Ave and close to shopping. The freaky tiki bar is across the street and is NOT noisy but it's fun. I will return to this hotel.
2023년 1월에 2박 숙박함
답변 제공: Jessica 님, 2023년 2월 11일
Hello Geoffrey,We appreciate your comment, knowing that you will visit us again makes us feel very happy! We continue with our mission, to offer well-being in the world of hospitality!Saludos!

10/10 - 훌륭해요

Norma

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo bien
2023년 1월에 4박 숙박함
답변 제공: Jessica 님, 2023년 2월 11일
Agradecemos infinitamente su comentario Norma. estamos muy felices de saber que la permanencia en nuestro hotel haya sido de su agrado. Confiamos en que vuelva a visitarnos pronto.Saludos!

8/10 - 좋아요

Mario Alberto Cortés

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Me gustó la ubicación, se llega fácilmente a la playa. No me gustó: el desayuno (que se incuía en el pago) no muy limpio de ingredientes (fruta) muy básico y además el mesero prometía frutas que no llevo, etc...
2023년 1월에 1박 숙박함
답변 제공: Jessica 님, 2023년 2월 11일
Hola Señor Cortes,agradecemos su comentario, la opinion de nuestros Embajadores es muy importante para nosotros! Gracias a a ustedes podemos seguir ofreciendo Bienestar en el mundo de la Hospitalidad.Saludos!

8/10 - 좋아요

MARTHA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
El desayuno no fue el mejor, la fruta sabía a cebolla (seguro ocuparon los mismos utensilios para cortar todo.
2022년 10월에 1박 숙박함

2/10 - 너무 별로예요

Ana Ruth

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pésimo hotel y personal nada resolutivo y despota
Es un hotel horrible, muy mal servicio de parte del personal y la gerente, la habitación es mal estado muy sucia, no realizaron la limpieza jamás, cuando llegue al check in estaba cerrado con candado tuve que estar tocando como 20 minutos para que me abrieran eso jamás me había pasado, nunca hubo había caliente, el desayuno es cruzando la calle en un restaurante súper chafa, el desayuno no muy bueno la verdad, los dos trabajadores de la noche muy groseros, la que estuvo el 15 de septiembre en la noche nos súper ignoro con las quejas que teníamos muy grosera y nada resolutiva, tuvimos que dejar el hotel y se quedaron pagadas dos noches ya que no soportamos la situación igual se le comento a la gerente y nada resolutiva muy mala experiencia….. ya ni ganas de volver a Playa del Carmen la verdad con ese hotel tan asqueroso …. No había lo minino indispensable ni jabón en el baño no pañuelos no shampoo las toallas Asquerosas, había agua de muy dudosa procedencia…. Pésimo hotel no deberían anunciarlo en la aplicación … es un completo asco … muy mala experiencia
2022년 9월에 3박 숙박함

6/10 - 괜찮아요

claudia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Clean rooms. Comfortable bed. Pool was decent. The property is old and needs to update bathrooms, they stink most of the time. TV didn’t work properly and hair dryer was broken (they gave us a replacement after a few days). The A/C is old and kept leaking most of the time. The staff was very helpful at all times and tried to do their best to keep guests happy
2022년 6월에 12박 숙박함
답변 제공: Luis Vázquez 님, 2022년 7월 21일
Dear Mrs. Claudia First of all, thank you very much for your preference and for sharing your comments, for us it is very important to know about your xperience with us, we will work very hard to improve our services and facilities. Our priority is to provide infinite hospitality to our ambassadors and to be a part of their vacation experiences. We would feel very fortunate to host you again and be part of your experiences in the future and charm you with our infinite hospitality.

10/10 - 훌륭해요

Raul antonio ramirez

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
todo estuvo excelente a reserva de dos puntos: el desayuno es demasiado deficiente (el que viene incluido) solo son panes con mermeladas. quizas agregar algo mas seria buena opcion la television de nuestro cuarto no funcionaba y no pudieron darnos solucion al tema de ahi en fuera todo es excelente, si regresaria.
2022년 5월에 5박 숙박함
답변 제공: Julio Medina Gerencia 님, 2022년 6월 9일
Estimado Embajador Agradecemos por su reseña de su mas reciente experiencia , saber que disfruto de la perfecta ubicación de nuestras instalaciones y sobre todo de la atención de nuestros devotos a la hospitalidad. Lamentamos sus malestares y el equipo ya esta en soluciones inmediatas. En su próxima visita disfrutara más del servicio.