Hello Yeon Kyung! We hope that we can welcome you back again soon for another rockin’ stay. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Me es grato saber que vivió la experiencia que solo Hard Rock Riviera Maya ofrece. Es nuestra misión asegurar que todas nuestras celebridades disfruten de nuestras instalaciones y reciban el mejor trato por parte de nuestros band members.¡Esperamos regresen nuevamente para recibirlos con alfombra roja y consentirlos como rockstars!Saludos, Olivier CoupatGerente GeneralHard Rock Hotel Riviera Maya

Hola, Me es grato saber que vivió la experiencia que solo Hard Rock Riviera Maya ofrece. Es nuestra misión asegurar que todas nuestras celebridades disfruten de nuestras instalaciones y reciban el mejor trato por parte de nuestros band members.¡Esperamos regresen nuevamente para recibirlos con alfombra roja y consentirlos como rockstars!Saludos, Olivier CoupatGerente GeneralHard Rock Hotel Riviera Maya

Me es grato saber que vivió la experiencia que solo Hard Rock Riviera Maya ofrece. Es nuestra misión asegurar que todas nuestras celebridades disfruten de nuestras instalaciones y reciban el mejor trato por parte de nuestros band members.¡Esperamos regresen nuevamente para recibirlos con alfombra roja y consentirlos como rockstars!Saludos, Olivier CoupatGerente GeneralHard Rock Hotel Riviera Maya

Hello, Thank you so much for your wonderful comments! We are pleased to know we fulfilled our goal of giving you the Rock Star experience. It is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and we feel really happy and proud to see that we are reaching the epic service that makes us stand out.Hope you choose us again as your traveling destination to keep on the good times and memories fullof ROCK! Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Eduardo, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.It’s been a pleasure having you with us and we look forward to your next vacation. We would love to have you back and make another great memory together.Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear,Thank you for taking the time to share your comments. We are delighted to know that your stay was enjoyable and appreciate your wonderful comments about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Jessica,I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Sandra,I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart.I will have one of our specialists contact you to further discuss this matter.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Thank you for taking the time to share your comments. We are delighted to know that your stay was enjoyable and appreciate your wonderful comments about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share yourvaluable feedback. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are afew points that require our attention and I assure you that we are working diligently to address thoseareas of opportunity to improve our overall service.Once again thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having youhere and we all look forward to your next visit.Olivier Coupat,General ManagerHard Rock Hotel Riviera Maya

Dear Jeff,I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Chad,I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. We would like to change your perception of our service as it is our main goal to achieve your satisfaction with the epic service that sets us apart.I will have one of our specialists contact you to further discuss this matter.Sincerely,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Hello , Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort.Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day!However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.It’s been a pleasure having you here and cannot wait for your next vacation at Hard Rock Hotel Riviera Maya. RegardsOlivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Jennifer,I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Dear Colleen,I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Estimada Nidia,En nombre de Hard Rock Hotel Riviera Maya, me gustaría agradecerle por tomarse el tiempo para compartir su valiosa retroalimentación. Su opinión es muy importante para nosotros ya que nos esforzamos para crear experiencias auténticas!.Sus comentarios miden la percepción de los servicios e instalaciones que ofrece Hard Rock Hotel Riviera Maya y es por eso que su participación es muy importante.Me complace leer que ha disfrutado la mayor parte de su experiencia en nuestro resort. Sin embargo, hay algunos puntos que requieren nuestra atención y les aseguro que estamos trabajando diligentemente para abordar esas áreas de oportunidad y mejorar nuestro servicio en general.Sinceramente,Olivier CoupatGerente General Hard Rock Hotel Riviera Maya.

Dear Nathan,On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback. Your participation is very important because it helps us to take action of continuous improvement, and I assure you that we are working diligently to address those areas of opportunity to improve our overall service.I sincerely regret knowing that we have fallen short of your expectations. Nonetheless, please accept my apologies for any discomfort you may have experienced during your stay.We sincerely hope that you will give us the opportunity to host you again so we can provide you with the great service you deserve.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Estimado Guillermo,A nombre de Hard Rock Hotel Riviera Maya, queremos darle las gracias por su invaluable tiempo al enviar su opinión y retroalimentación sobre nuestro hotel.Después de leer sus comentarios, lamento sinceramente saber que no cumplimos con sus expectativas. No obstante, acepte mis disculpas por cualquier molestia que haya experimentado durante su reciente estadía.Esperamos sinceramente que nos brinde la oportunidad de recibirlo nuevamente para que podamos brindarle el excelente servicio que se merece.Sinceramente,Olivier CoupatGerente General Hard Rock Hotel Riviera Maya.

Me es grato saber que vivió la experiencia que solo Hard Rock Riviera Maya ofrece. Es nuestra misión asegurar que todas nuestras celebridades disfruten de nuestras instalaciones y reciban el mejor trato por parte de nuestros band members.Esperamos regresen nuevamente para recibirlos con alfombra roja y consentirlos como rockstars!Olivier CoupatGerente GeneralHard Rock Hotel Riviera Maya

Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Riviera Maya are glad to know you had such a great time.However, there are a few points that require our attention and I guarantee you that we are working hard in those areas of opportunity in order to improve our stunning. service.It’s been a pleasure having you with us and we cannot wait for your next visit. Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya.I am thrilled to read your kind words about our food offer, but especially your remarks on service quality; it makes all our band members continue doing their best every single day!Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories.Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking serviceYour comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

¡Me alegra mucho saber que disfrutó al cien por ciento una estancia digna de unrock star en Hard Rock Hotel Riviera Maya!Sus comentarios nos ponen muy alegres y nos animan a seguir trabajando con entusiasmo para asegurarnos que su estancia sea inolvidable y única. Deseamos verlos pronto para así poder consentirlos y seguir viviendo la experiencia de Rocker!Saludos Olivier CoupatGerente GeneralHard Rock Hotel Riviera Maya

Dear Gianna, Your participation is very important because it helps us to take action for continuous improvement.We sincerely hope that you will allow us to host you again so we can provide you with the great service you deserve.

Thank you for taking the time to share your comments. We are delighted to know that your stay was enjoyable and appreciate your wonderful comments about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are very excited by your words. Everyone at Hard Rock Hotel Riviera Maya sends their regards and we look forward to having you back in a blink!Olivier CoupatGeneral ManagerHard Rock Hotel Riviera Maya

Apreciable Alfredo, A nombre de Hard Rock Hotel Riviera Maya, queremos darle las gracias por su invaluable tiempo al enviar su opinión sobre nuestro hotel, ya que su retroalimentación mide la percepción acerca de los servicios y facilidades que ofrecemos y uno de los principales objetivos de nuestra compañía es ofrecer siempre la máxima calidad de servicio a nuestros huéspedes, y que se encuentren satisfechos de habernos elegido.Lamento sinceramente saber que no cumplimos con sus expectativas. No obstante, acepte mis disculpas por cualquier molestia que haya experimentado durante su reciente estadía.Esperamos sinceramente que nos brinde la oportunidad de recibirlo nuevamente para que podamos brindarle el excelente servicio que se merece.Sinceramente,Olivier Coupat,Gerente General Hard Rock Hotel Riviera Maya

Dear SaulI would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short of your expectations. There are a few points that require our attention and I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience.We look forward to proving our commitment to excellence sometime in the near future.

Estimada María del MarEn nombre de Hard Rock Hotel Riviera Maya, me gustaría agradecerle por tomarse el tiempo para compartir su valiosa opinión.Sus comentarios nos ayudan a detectar áreas de oportunidad que, en ocasiones, desafortunadamente no logramos ver y es por eso por lo que su participación es muy importante.Me entristece saber que su experiencia en nuestro hotel no fue de su agrado, le pido acepte mis más sinceras disculpas por no estar a la altura de sus expectativas. Le aseguro que hacemos llegar estos comentarios a los departamentos correspondientes para abordar esas áreas de oportunidad y mejorar nuestro servicio en general.Espero sinceramente pueda ser tan gentil de darnos otra oportunidad de recibirlo a usted y a su familia con el servicio de calidad que se merecen.

Than you so much for your comments:I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are sending these commments to the pertinente departments to address those areas of opportunity to improve our overall service.Once again thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having you here and we all look forward to your next visit.

On behalf of Hard Rock Hotel Riviera Maya, I would like to thank you for taking the time to share your valuable feedback through our satisfaction survey. Your opinion is very important to us since we strive to create authentic experiences that Rock!. Your comments measure the perception of the services and facilities offered by Hard Rock Hotel Riviera Maya and that is why your participation is very important.I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure you that we are sending these commments to the pertinente departments to address those areas of opportunity to improve our overall service.Once again thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having you here and we all look forward to your next visit.Sincerely

Thank you for taking the time to share your comments, We are delighted to know that your stay was enjoyable and appreciate your wonderful comment about the staff and our property.We always find it nice to know that our guests have returned home with great memories of their vacation here at Hard Rock Hotel Riviera Maya and we are very grateful for the time and effort you have put into sharing your personal experience about their fantastic stay. Our team looks forward to welcoming you home in the not-too-distant future!Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya

Estimado Juan,A nombre de Hard Rock Hotel Riviera Maya, queremos darle las gracias por su invaluable tiempo al enviar su opinión y retroalimentación sobre nuestro hotel.Somos conscientes de que solo es posible lograr el éxito ofreciendo un trato y servicios de calidad inmejorables, es por ello que su participación es muy importante, pues nos ayudan a tomar acciones de mejora continua, Una vez más, gracias por elegir Hard Rock Hotel Riviera Maya, ha sido un placer tenerle aquí y esperamos ansiosos su próxima visita.Sinceramente,Jan Hundrieser Gerente General Hard Rock Hotel Riviera Maya

Estimado Rafael, Siempre puede contar con nuestro equipo de profesionales y disfrutar de la experiencia de alfombra roja en Hard Rock.Nos comprometemos a seguir ofreciéndole comodidades dignas de una estrella del rock y a hacer que sus futuras estancias sean legendarias.Una vez más, gracias por elegir Hard Rock Hotel Riviera Maya, ha sido un placer tenerle aquí y esperamos ansiosos su próxima visita.Sinceramente,

Hola Rolando, Muchas gracias por compartirnos sus valiosos comentarios. Nos alegra mucho saber que tuvo una estancia confortable. Ha sido un placer tenerle aquí y esperamos ansiosos su próxima visita.Sinceramente,

Dear Steven, I would like to thank you for taking the time to share your valuable feedback.After carefully reading your comments I sincerely regret knowing that we have fallen short of your expectations, Your participation is very important, as it helps us to take continuous improvement actions, and I assure you that we are working diligently to address those areas of opportunity to improve our overall service. Nonetheless, please accept my apologies for any discomfort you may have experienced during your recent stay.We sincerely hope that you will give us the opportunity to host you again so we can provide you with the great service you deserve.Sincerely,

Dear Joseph,I really appreciate your time and comments about our resort. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are specific points that require our attention. Be sure that we are working on those areas of opportunity in order to improve our rocking service.Your comfort is very important to us, we have designed our facilities and services for you, from children to adults there is always something to do. In addition, our band members do their best every single day to create great memories with us!I hope to see you soon and make another memory with the band. Sincerely, Jan Hundrieser General ManagerHard Rock Hotel Riviera Maya

Dear Christopher, We are very happy to know that you had a wonderful experience and that you enjoyed to the fullest our property!It has been a real pleasure having you here and we can not wait to see you again to create another great moment.Sincerely,

Dear Lori Marie, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock.We are committed to continuing to provide rock-star-worthy amenities to you and making your future stays legendary. Sincerely,

Apreciable Gustavo,A nombre de Hard Rock Hotel Riviera Maya, queremos darle las gracias por su invaluable tiempo al enviar su opinión y retroalimentación sobre nuestro hotel, ya que sus comentarios miden la percepción acerca de los servicios y facilidades que ofrecemos y lamento saber que no cumplimos con sus expectativas; le aseguro que estamos trabajando diligentemente para abordar esas áreas de oportunidad y mejorar nuestro servicio general. No obstante, acepte mis disculpas por cualquier molestia experimentada durante su estadía.Esperamos sinceramente que nos brinde la oportunidad de hospedarlo nuevamente para que podamos brindarle el excelente servicio que se merece.Saludos CordialesJan Hundrieser Gerente General Hard Rock Hotel Riviera Maya

Dear Tamara, On behalf of Hard Rock Hotel Riviera Maya, we would like to thank you for your invaluable time sending your opinion and feedback on our hotel, your comments measure the perception of the services and facilities we offer and one of the main objectives of our company is to always offer the highest quality of service to our guests, and who are satisfied with having chosen us.We are aware that it is only possible to achieve success by offering unbeatable quality treatment and services, which is why your participation is very important, as they help us to take continuous improvement actions.We sincerely hope that you will give us the opportunity to host you again so we can provide you with the great service you deserve.

Estimado Gabriel,Gracias por compartir sus impresiones personales de su reciente estancia en nuestro resort. Lamento saber que su experiencia no haya correspondido a la experiencia positiva que la mayoría de nuestros huéspedes tienen de su estancia con nosotros.Esperamos nos brinde una nueva oportunidad para brindarle el excelente servicio y atención que se merece y por el que somos reconocidos. Sinceramente.

Dar William Naurace, Your comments measure the perception of the services and facilities offered and that is why your participation is very important because it helps us to take action for continuous improvement.Once again thank you for choosing Hard Rock Hotel Riviera Maya, it has been a pleasure having you here and we all look forward to your next visit.Sincerely,

Dear Mr. Jordan,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. At Hard Rock, we strive to deliver unparalleled service to all our valued guests and we are disappointed that you were unhappy with your experience.Through your feedback, we can improve our services and set the bar for delivering authentic experiences. Please share with us more information about your score, to strike these opportunities areas,While we look into this backstage, please let me know if I can be of any further assistance.Sincerely,

Estimada Itamar,Gracias por compartir sus impresiones personales de su reciente estancia en nuestro resort. Lamento saber que su experiencia no haya correspondido a la experiencia positiva que la mayoría de nuestros huéspedes tienen de su estancia con nosotros.Aun así existen algunos puntos que menciona que captan mi atención, estamos trabajando en ello. Le agradezco que se haya tomado el tiempo de compartirnos sus impresiones acerca de su visitaEntendemos que en cuestión de alimentos, el gusto y la percepción está involucrados, y que es difícil satisfacer al 100% de nuestros huéspedes, sin embargo eso no nos detiene en nuestro intento por satisfacer a todos nuestros huéspedes, nos sorprende leer sus comentarios acerca de la actitud de nuestro personal, ya que consideramos nuestro servicio como una de nuestras principales fortalezas, sus comentarios serán compartidos con el departamento indicado para tomar acciones de mejora. Esperamos nos brinde una nueva oportunidad para brindarle el excelente servicio y atención que se merece y por el que somos reconocidos. Sinceramente.

Muchas gracias por su comentario, me complace leer que usted pudo disfrutar la mayor parte de su experiencia Hard Rock Hotel Riviera Maya. Aun así existen algunos puntos que menciona que captan mi atención, estamos trabajando en ello. Le agradezco que se haya tomado el tiempo de compartirnos sus impresiones acerca de su visita. Saludos CordialesJan HundrieserGerente GeneralHard Rock Hotel Riviera Maya

Muchas gracias por su comentario, me complace leer que usted pudo disfrutar la mayor parte de su experiencia Hard Rock Hotel Riviera Maya. Aun así existen algunos puntos que menciona que captan mi atención, estamos trabajando en ello. Le agradezco que se haya tomado el tiempo de compartirnos sus impresiones acerca de su visita. Saludos CordialesJan HundrieserGerente GeneralHard Rock Hotel Riviera Maya

Estimada Ana,Me es grato saber que vivió la experiencia que solo Hard Rock Riviera Maya ofrece. Es nuestra misión asegurar que todas nuestras celebridades disfruten de nuestras instalaciones y reciban el mejor trato por parte de nuestros band members.Esperamos regresen nuevamente para recibirlos con alfombra roja y consentirlos como rockstars!

Dear Lesha,Thank you for taking the time to share your comments, we are very happy to knowthat your stay was very pleasant and appreciate your wonderful comment about thestaff and our property.We always find it nice to know that our guests have returned home with greatmemories of their vacation here at Hard Rock Hotel Riviera Maya and we are verygrateful for the time and effort you have put into sharing your personal experienceabout their amazing stay.Our team looks forward to welcoming you home in the not-too-distant future!Regards,