숙박 시설 내 편의 시설/서비스

하이드에웨이 앳 로열턴 리비에라 칸쿤, 오토그래프 컬렉션 올 인클루시브 리조트 - 어른 전용 여행 후기

4.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 433개" "
평점 8 - 좋아요. 1001개 이용 후기 중 216개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 149개" "
평점 4 - 별로예요. 1001개 이용 후기 중 105개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 98개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Brendan Kyle

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very large and lots of separate areas.
2024년 4월에 7박 숙박함
답변 제공: Guest Services Management 님, 2024년 4월 24일
Dear Brendan.We highly appreciate the positive feedback and kind review of your stay at our resort, we will continue offering pampering experiences with the best service possible. Thank you for your preference and stay at Royalton Riviera Cancun.Luxury Regards

10/10 - 훌륭해요

Bryanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed at the hideaway and it was an amazing time. The butlers were excellent and constantly made sure we were okay and didn’t need anything. There was construction going on in the hideaway area but it did not bother us. Overall we had a great time and i would definitely stay there again.
2024년 4월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 20일
Dear Bryanna, We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 - 훌륭해요

Dan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful resort. Staff very attentive to all needs and very friendly. Very beautiful resort. Pools/beach were also great. Lots of activities for all ages throughout the day at pool. And live bands and other activities at night. Food was wonderful and reservations were not needed for restaurants. Great gym, tennis, and pickleball courts. Shout out to Willie at bellhop, Maria at checkin, Israel at buffet, and Willfred with Nexus tours for above and beyond hospitality. We will definitely stay with Royalton in the future.
2024년 4월에 7박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 20일
Dear Dan We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

4/10 - 별로예요

keonna

연인과의 여행
They placed us in a room overlooking construction. We booked adults only swim out room for privacy. We had other guest swimming and walking in our personal swim out everyday. No privacy. When we called to complain, no one assisted. This continued to happen through out our stay. Our stay was not so pleasant. I would not recommend. We notice that’s people of European decent was treated a lot better than people of another cultures.They were accommodated quickly. We were not.
2024년 4월에 3박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 18일
Dear Keonna We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

4/10 - 별로예요

Alejandra

가족 여행
좋아요: 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Construction was being performed and we where not notified prior.
2024년 4월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 18일
Dear Alejandra. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 - 훌륭해요

Janet

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, everyone was always so friendly and welcoming. Always attentive to our needs! Hotel is beautiful and has all you need.
답변 제공: Expedia Ambassadors 님, 2024년 4월 18일
Dear Janet We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 - 좋아요

Cameda 님, Stevenson Ranch

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our butler was Fernando he was amazing and planned everything for us
2024년 4월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 15일
Dear Cameda . We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

2/10 - 너무 별로예요

David

별로예요: 숙박 시설 상태 및 시설
It was under construction
2024년 4월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 15일
Dear David. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

2/10 - 너무 별로예요

Leandra

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 13일
Dear Leandra. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the fact that the Hideaway staff was able to fix our room situation.
2024년 4월에 3박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 13일
Dear Linda. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

10/10 - 훌륭해요

Maggie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ki
2024년 3월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 9일
Dear Maggie. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 - 좋아요

Suresh

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There is a huge language barrier as many of the questions asked in English were incorrectly answered. The front desk staff was a bit rude and it was quite irritating having staff accost us with time share nonsense within 15 mins checking in. Not to mention the many blatant lies we were told to coerce us into listening to them, I.e vip breakfast and special rewards.They would not take no for an answer. It was disheartening that our first day there was mostly taken up with presentations and numbers being thrown at us when we paid for a full day of relaxation. Imagine the days of awkwardness after when the lobby staff is continuously badgering you as to whether you “took the deal”. We did not spend such a vast fee on vacation for feelings of discomfort. As an international resort, one would imagine that they would cater to all religions and ethnicities. Preparing beef and pork on the same grill as other products intended for consumption should be taken into consideration. There also was a weird smell throughout the resort near the rooms.The grounds throughout the resort especially by the pool are a bit uneven and many times we have tripped as well as seen little kids stumble as well with the random uneven surfaces. We have been to another Royalton and we did not have any of the above issues. The stay would have been better without the time share badgering. We understand you work on commission but practically shoving offers at your guests and nagging is in poor taste.
2024년 3월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 8일
Dear Suresh. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

8/10 - 좋아요

Leah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great week @ the Hideaway.
2024년 3월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 6일
Dear Leah. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

8/10 - 좋아요

Tasha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, staff are friendly and helpful.
2024년 3월에 4박 숙박함
답변 제공: Guest Services Management 님, 2024년 4월 4일
Dear Tasha. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

2/10 - 너무 별로예요

SIMRAN

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was our second time visiting this property. But the experience this time was totally the opposite of last time. Would not come back here and won’t even reccomend.
2024년 3월에 3박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 4일
Dear Simran. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit

10/10 - 훌륭해요

Dominque

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I did not like that the property wasn’t so accessible. It cost $65 just to get off the resort. The resort was really for an older senior citizen crowd. Not a party resort
2024년 3월에 4박 숙박함
답변 제공: Guest Services Management 님, 2024년 4월 3일
Dear Dominique. We are sorry to learn our facilities did not live up to your expectations.We appreciate your comments on the areas you think can improve, we will look into that and make sure we deliver consistently excellent services and amenities.We hope that you come back to enjoy another wonderful vacation at our facilities.

10/10 - 훌륭해요

Pierina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo estuvo muy bien salvo la limpieza del último día, no retiraron el tacho de basura del baño y no hubo cambio de toallas. Salvo eso, todo estuvo muy bien
2024년 3월에 4박 숙박함
답변 제공: Guest Services Management 님, 2024년 4월 3일
El saber que su estancia fue perfecta nos alienta muchísimo a seguir impulsando nuestro servicio, instalaciones y staff a continuar por el mismo camino, con la meta de ofrecer vacaciones inolvidables. Esperamos que regrese muy pronto a Royalton Riviera Cancun. Gracias por su visita.Saludos cordiales

10/10 - 훌륭해요

Alexis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, nice staff and I lot to do during the day and night!
2024년 3월에 3박 숙박함
답변 제공: Guest Services Management 님, 2024년 4월 3일
Dear Alexis.Thank you for choosing our Royalton Riviera Cancun! We are delighted to hear that you enjoyed our services. Providing excellent experiences for our guests is our top priority, and we're thrilled that our efforts have made your stay memorable.Luxury Regards

10/10 - 훌륭해요

Bernardo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente trato por parte de todos
2024년 3월에 1박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 31일
Dear Bernardo. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

2/10 - 너무 별로예요

Hector

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Britney Spears tu faro güey tu Work On The Light y yo folder en Other Resource
2024년 3월에 6박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 31일
Dear Hector. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My boyfriend & I took an impromptu trip & we weren’t disappointed! This resort is absolutely beautiful & their advertisement of “all-inclusive” is not false. You have tons of restaurants to choose from, alcoholic beverages & non, ice cream, & even a coffee shop is all provided. The service was also fabulous, especially our Expedia guide, Ariana Alvarez. She helped us get comfortable, helped us book reservations at restaurants, & has gone above and beyond for any issues we came across, however big or small. We definitely plan on going back for a longer trip next time!
2024년 3월에 3박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 29일
Dear Valerie. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

10/10 - 훌륭해요

paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Getting chairs at the pool was very hard. There where many pool employees with bags of towels putting them on chairs at about 6:30 AM every day. They would tell people that the chairs are reserved. Most of them are looking for a tip. I refused to tip them because they where very rude. I don't mind tipping for good service and they did not give good service. That needs to fixed.
2024년 3월에 7박 숙박함
답변 제공: Guest Services Management 님, 2024년 3월 26일
Dear Paul. We appreciate your feedback on your recent stay at our resort. Regarding the availability of sun chairs, loungers and bali beds, we kindly ask our guests not to be part of bad practices by reserving spaces that will not be occupied. Our team does its best to provide beds and towels to our guests in absolutely all areas of both the pool and the beach and they are responsible for reinforcing our no-separation policy, however, empathy and respect on the part of our guests is essential. Nonetheless, we have taken note of your concerns as this opens doors for improvement. Thank you for your visit.

2/10 - 너무 별로예요

Joniece

별로예요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 23일
Dear Joniece, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

2/10 - 너무 별로예요

Alex

별로예요: 편의 시설/서비스
This was the worse resort I ever stayed in The staff was bad the room was dirty the guest service was bad the elevator wasn’t working in the escalator was also not working
2024년 3월에 3박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 21일
Dear Alex, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 - 훌륭해요

Dominique Marie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful. I had a great time at this resort and everyone was so readily available to help which was amazing! Would definitely visit again.
2024년 3월에 2박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 20일
Dear Dominique. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 - 훌륭해요

Tonya D 님, North Charleston

2024년 3월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 4월 8일
Dear Tonya. We're thrilled you enjoyed your stay! Our team takes pride in delivering exceptional service and creating memorable experiences. It warms our hearts to hear such positive feedback. Thank you for choosing Royalton Riviera Cancun, and we can't wait to welcome you back soon.Luxury Regards

6/10 - 괜찮아요

Joseph

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 17일
Dear Joseph, family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

8/10 - 좋아요

Damon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 14일
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

6/10 - 괜찮아요

Kenya

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property itself is beautiful but I wasn’t too pleased with my room. There were black stains all over the huge mirrors and stains in the jacuzzis. We had the room with the jacuzzi on the balcony and it was extremely small. Our view was horrible and showed the water slides from the other resort and a swamp. I complained about this and was told a supervisor would call me and she never did, as expected. This is an all inclusive resort with beautiful staff but one night I ordered room service and the kitchen staff that called to confirm accused us of having “additional people” in the room because we ordered 3 meals instead of 2. It came across as racist and I was extremely upset but I decided to leave it alone because everyone else was so kind. The drinks are not strong but there are some bartenders that will add more liquor, those the ones you should befriend. (: Other than the room issue and that one staff member, everything else was great. I would stay here again but push for a better room.
2024년 3월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 13일
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

8/10 - 좋아요

william

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall had a great stay. There were some minor flaws but that wasn’t severe enough to change the overall experience. Staff is great. Flaws consist of the drinks being watered down, the buffet options are limited and not very good and had a bit of an issue during check in due to booking a king bed room and not being available so was given a double bed room. They tried to resolve the issue by providing the option to switch rooms to a king bed room half way through the trip. The swim out was great though with good water temp and super clean
2024년 3월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 13일
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

6/10 - 괜찮아요

charity

연인과의 여행, 가족 여행
좋아요: 편의 시설/서비스
We had a swimout room and the mosquitoes were horrible. The room also had a stale smell that was never rectified though we complained several times and it stayed in our clothing once we left. The linen needed to be changed several times as each time they changed something was stained or spotted. Overall the stay was ok, but I would not stay at this resort again.
2024년 3월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 11일
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

10/10 - 훌륭해요

Bobbie Jo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our butler, Angel was outstanding. Beautiful beach. The staff made hanging around the pool so much fun. The restaurants were very good, especially Armadillo, Hunter, and Dorado.
2024년 3월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 10일
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 - 훌륭해요

Kylie Rose

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good service, staff was awesome everywhere.
2024년 3월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 9일
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

8/10 - 좋아요

Caitlin Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room and service were absolutely amazing.
2024년 3월에 5박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 9일
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

10/10 - 훌륭해요

Tonya 님, Cincinnati

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property at Royalton Riviera Hideaway in Cancun was was really nice. There was plenty of entertainment and things to do. The staff was excellent. The only downfall was I wasn't prepared for the mosquitoes. Please bring insect repellent and alcohol. I do recommend the resort.
2024년 3월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 6일
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

6/10 - 괜찮아요

Sandra

가족 여행
The hotel's atmosphere and rooms are outdated. This was my least favorite resort. The staff were very nice. I have been to Mexico’s 6 times, and I wouldn’t recommend this resort to anybody .
2024년 2월에 4박 숙박함
답변 제공: Guest Services Management 님, 2024년 3월 2일
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

10/10 - 훌륭해요

Pacen Cage

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far the best all inclusive I’ve been to! Staff is exceptional.!! Will highly recommend to anybody!
2024년 2월에 3박 숙박함
답변 제공: Guest Services Management 님, 2024년 3월 1일
Dear guest. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

8/10 - 좋아요

Beatrice

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I really enjoyed my stay at the Hideaway at the Royalton Riviera. The location was very conveniently close to the airport and seemed to be in a very safe area. Upon arrival the resort appears to be very luxurious and warm welcoming. There are many activities to do for free and for additional costs if you’re looking to spend. The beach is beautiful but if you would like to enjoy you will have to get up early enough to claim a seat . Same with the pool unfortunately. This property has multiple resorts so there are a lot of people flowing in and out. Being that we all share the same amenities there are long wait lines for all the restaurants, food trucks, and bars. I do Believe that there is a lack of staff that would definitely help the hotel deliver a higher quality of service to match with the ambience . I was Slightly disappointed that despite the number of times we mentioned the reason for traveling was to celebrate a birthday we did not receive the gifts that we were promised upon arrival. Also we had a mishap with our room that we had to relocate and still had issues
2024년 2월에 5박 숙박함
답변 제공: Guest Services Management 님, 2024년 3월 2일
Thank you for your feedback, it is hard to know that your vacations were not the best experience due to the considered points, we will attend each of them to fix all these concerns. We hope that you will soon allow us to enjoy a vacation at Hideaway at Royalton Riviera Cancun.Luxury Regards

8/10 - 좋아요

jonea

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Guest Services Management 님, 2024년 3월 2일
Dear guestThank your for your visit and preference. We are have to learn you had an overall good experience at our facilities. It would be a pleasure to welcome you again for another wonderful holiday. Regards

10/10 - 훌륭해요

patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was really nice. Taj was a great restaurant. The pillows were not comfortable at all
2024년 2월에 8박 숙박함
답변 제공: Guest Services Management 님, 2024년 3월 1일
Dear Patrick. Thank you for your visit and for taking the time to leave a review. We are happy to learn your experience lived up to your expectations. Our guests satisfaction is our main priority. We appreciate your comment on the areas you think can improve. Kind regards

6/10 - 괜찮아요

Valeria

좋아요: 청결 상태, 직원 및 서비스
Overall, the resort was pretty cool, but if you are young in your 20s, looking to have some fun in the adults, only section I would not recommend this.
2024년 2월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 2월 27일
Dear Navas family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 - 훌륭해요

Brian Loren

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall great place to stay! Would come back!
2024년 2월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 2월 26일
Dear Wray family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Hope to see you soon!!

4/10 - 별로예요

Janak raj

가족 여행
We got mixed experience regarding the staff service, some were very bad and some were good. We did not like the food here, we had a personal concierge but he was of not much help, we mess up most of our dinner reservations at the restaurant. Overall it was an average rating for our stay at Royalton.
2024년 2월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 2월 22일
Dear Nema family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 - 훌륭해요

Jose

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We really liked the food it was amazing
2024년 2월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 2월 20일
Dear Sanchez family,Muchas gracias por tomarse el tiempo de compartir con nosotros su reseña sobre su estancia en Hideaway Riviera Cancún. Sólo a través de comentarios como el suyo podemos mejorar nuestros servicios y ofrecer a nuestros huéspedes una estancia acorde a sus necesidades. Esperamos tenerlos muy pronto nuevamente con nosotros.Saludos cordiales,

10/10 - 훌륭해요

Shasame

2024년 2월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 21일
Dear Shasame. Thank you for your recent visit. Our staff takes pride on delivering extraordinary services, ensuring our guests satisfaction. Your comment reaffirms their hard work! Thank you for staying at our resort. It would be a pleasure to have you back. Kind regards

4/10 - 별로예요

Ryan

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Horrible service. Paid extra for a romantic dinner on the beach. They forgot whole courses for our table. The other few couples there at the beach dinner were helping to serve the wine as we all joked about the poor service but it wasn’t a joke at all. Just tried to make the best of it. Horrible service continued through the next day and we left. Would not recommend. Too many other options in riviera that actually care about their guests.
2024년 2월에 1박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 2월 20일
Dear Cullinan family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. We are deply sorry for the inconveniences during your stay, we will work on it with the involve departments to improve our service and avoid this situations to happen again.Best regards,

6/10 - 괜찮아요

Valeria

2024년 2월에 1박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 3월 21일
Dear Valeria , family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards,

10/10 - 훌륭해요

Luis

좋아요: 편의 시설/서비스
Excellent stay
2024년 2월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 2월 19일
Dear Martinez family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. Hope to see you soon!!

4/10 - 별로예요

Deanna

별로예요: 청결 상태
2024년 2월에 4박 숙박함
답변 제공: Expedia Ambassadors 님, 2024년 2월 19일
Dear Moncion family,Thank you very much for taking the time to share with us your review about your stay at Hideaway Riviera Cancún. It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs. Best regards,

8/10 - 좋아요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Or room was good. The food could have been better. The Italian restaraunt was our favorite restaurant. Dont believe it when they say adults only. Only one section of the hotel is adults only.
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 2월 16일
Dear Richard, Thank you for your comments. We are commited to make our guest's vacation dreams come true, rest assured we will work on improving the overall experience.