8 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

이베로스타 셀렉션 파라이소 마야 스위트 - 올 인클루시브 여행 후기

4.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 554개" "
평점 8 - 좋아요. 1000개 이용 후기 중 264개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 108개" "
평점 4 - 별로예요. 1000개 이용 후기 중 45개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 29개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

Meriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the restaurant options and clean property.
2024년 3월에 5박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 25일
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

8/10 - 좋아요

Cesar 님, Windermere

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, good. The variety of food was very good, but the preparation can be better. I could not drink the coffee in the breakfast buffet perhaps. Staff was excellent. Everyone was very pleasant and provided great service. Well organized customer care, including transportation
2024년 3월에 3박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 25일
First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites on your most recent vacation.We are happy to hear that overall you had a good time with us.We also appreciate your words towards our staff who are characterized by their kind and helpful manner. We will congratulate them on your behalf and we are delighted that they could enhance your stay with us.Likewise,we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

10/10 - 훌륭해요

JUN

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Entertainment and facilities are so nice!
2024년 3월에 6박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 20일
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

10/10 - 훌륭해요

Andrei

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 3월에 8박 숙박함

6/10 - 괜찮아요

Deshante C

별로예요: 직원 및 서비스
2024년 3월에 5박 숙박함

8/10 - 좋아요

shianne

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s good, clean, pretty. Great for families. The food is very mediocre. Overall a solid 4
2024년 3월에 3박 숙박함
답변 제공: Quality Manager 님, 2024년 3월 13일
We thank you for choosing Iberostar Selection Paraiso Maya Suites as host of your recent vacations.It is a pleasure to know that overall you enjoyed your vacation experience. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our Resort. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we appreciate the time you have taken to share your comments with us and we hope to have the opportunity to serve you once again in the near future.Best regards,

10/10 - 훌륭해요

CHRISTELLE 님, paris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très belle chambre, seul point négatif la taille des lits pour deux personnes je les trouve un peu petit
2024년 2월에 16박 숙박함

6/10 - 괜찮아요

Susanne

2024년 2월에 3박 숙박함

8/10 - 좋아요

Roberta

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that there was plenty to do for everyone. Between the beach, pools, free beverage bars, water slides for the kids and comfortable chairs....we were very comfortable. Buffets were good, fresh looking and plentiful. We found that the individual dining rooms were not the best. The El Musiua (sp?) food was great but the waiters rushed us through. Rushing courses and taking food away before we had even tried some of it. We had to ask them to stop and leave the food. But thinking they were in a hurry due to another group of people coming....we ate quickly only to find out that there wasn't a second group coming. The Mexican dining hall....food was not good. We went back to the salad bar. The. mediterrain food was ok and staff was good. The meat dining hall (forgot the name)...portions were small, tough and wrong cuts of meat. Consequently we went back to the buffets but they were a bit noisy and hard to carry on a conversation. Staff was great at the buffets.
2024년 1월에 7박 숙박함
답변 제공: Quality Manager 님, 2024년 2월 3일
Thank you for choosing Iberostar Selection Paraiso Maya Suites and for sharing your experience with us.We are delighted to read that you had a pleasant time in our hospitality. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiencesWe hope to have the honor of hosting you once again on your upcoming vacations.Kind regards,

8/10 - 좋아요

Vera

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 7박 숙박함

2/10 - 너무 별로예요

Zhongguo

2023년 12월에 5박 숙박함

8/10 - 좋아요

Pranav

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함

10/10 - 훌륭해요

Nadine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es war alles wunderschön
2023년 12월에 7박 숙박함

8/10 - 좋아요

Michael

2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

Julia

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

babak

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great resort and facilities! The restaurants were all great too. There are lots of walking since the resort is huge so be prepared with good walking shoes or you have to wait for them to pick you up at certain stations and drop you off.
2023년 11월에 6박 숙박함

10/10 - 훌륭해요

Mahaleth

좋아요: 청결 상태, 편의 시설/서비스
Todo muy bonito
2023년 12월에 3박 숙박함
답변 제공: Gerente de Calidad 님, 2024년 1월 5일
En nombre de todos los equipos de Iberostar Selection Paraiso Maya Suites queremos agradecer sus palabras y la valoración positiva de su estancia.Deseamos volverlo a saludar pronto y ofrecerle, de nuevo, unas vacaciones muy agradables y un merecido descanso.Un saludo.

10/10 - 훌륭해요

Mike

2023년 11월에 7박 숙박함

10/10 - 훌륭해요

Chic Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
cleanliness,beautiful property,food and professional staff.
2023년 11월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 30일
We would like to express our appreciation for your kind words and positive rating of Iberostar Selection Paraiso Maya Suites. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,

2/10 - 너무 별로예요

Gustavo

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Terrible stay. Activities and Entertainment are nonexistent. Absolutely the most boring resort we have ever stayed in. The staff is hit or miss, some very friendly others completely and utterly rude. Food is not readily available. It’s absurd that a reservation needs to be made if eating at any restaurant in the hotel. Only the buffet and the cafe serves without reservations. It's also completely ridiculous that we didn’t get to eat a the restaurants that we wanted because they didn’t have space available. We attempted to make reservations since the moment we got there and they weren’t able to accommodate us our entire stay. Technically our “all inclusive” only included a buffet, cafe, and a nasty snack bar by the beach. If anyone insists on staying at this terrible hotel, do yourself a favor and get the Mar option, don’t waste your money like we did on the Maya option. This hotel has so much potential, it in deed is a very nice hotel. However it doesn’t matter if we can’t eat when and where we want. It’s also not worth it because the staff is untrained and has no idea what’s going on anywhere. They all give conflicting information about what he hotel. I do NOT recommend this place. It’s not worth it. Find somewhere else to stay and spend your hard earned money.
2023년 11월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 30일
We would like to express our appreciation for the time that you have taken to send us your review.Allow us to mention that our main goal is to provide our guests with an amazing experience, and we regret to read that the quality of our service did not meet your expectations. Our team constantly strives to provide our guests the best experiences, hand in hand with a friendly, warm and timely service at all times. On the other hand, we are saddened to know that our entertainment program was not to your liking. Our Star Friends team works with great enthusiasm and makes a significant effort to satisfy our guests. It is important to add that different activities are carried out throughout the day for the enjoyment of our guests, such as yoga, volleyball, water polo, aqua fit, bingo, beach games, zumba and dance lessons, and much more. In addition we have a variety of fantastic shows available for the whole family, these can be enjoyed at the theater and at the beach for our Fire show. All this information and schedules is available in our Iberostar app.Also, we regret you had some difficulties with your dinner reservations, however, allow us to explain that our restaurants operate under a system of different seating times planned to create a personalized and fine dining experience. Once again , we thank you for sharing your observations and although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,

2/10 - 너무 별로예요

Robert

2023년 11월에 7박 숙박함

8/10 - 좋아요

Yekaterina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was terrible. Too long. Stayed in this hotel three times. I had VIP benefits that was never offered to me. On top of it the guy at the concierge desk (main Maya lobby) Miguel was horrible. I went to book the restaurants and he told me “It’s not my job to do it. My job is sell you timeshare” Also, he said he can’t book more than two days ahead…it was lies. I came for a week before and had no issues booking restaurants for each of the day of my stay. This was total Welcome disappointment. Now, let’s talk good…The concierge in my building Andrea was AMAZING! So nice and helpful!! Thank you Andrea!!! HALLOWEEN BUFFET was phenomenal!!! I mean WOW! What a hard and amazing work stuff and cooks did. I never seen more beautiful and delicious buffet and I’m very well traveled to five stars resorts. Everyone was taking pictures and videos of it. Property grounds was great as always. Tropical paradise with tons of animals and gardens. Still one of my favorite resorts in Playa together with their Grand hotel.
2023년 10월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 10일
First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites for the third time.We are delighted to read that our buffet has exceeded your expectations. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.On the other hand, allow us to mention that our main goal is to provide our guests with an amazing experience, exceeding their expectations at all times. For this reason, we are concerned to read that you encountered some inconveniences at your check in. We would like to emphasize that at Iberostar, service orientation and personalized attention to our customers are of the utmost importance and it is our priority to guarantee a memorable vacation for our guests. We assure you that our front desk team does everything in their hands to accomplish this by assisting our guests the best possible way. Likewise, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

8/10 - 좋아요

Leobardo

2023년 10월에 9박 숙박함

10/10 - 훌륭해요

Bertha Alicia 님, Kingsburg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful
답변 제공: Quality Manager 님, 2023년 11월 6일
First and foremost, we would like to express our appreciation to you for choosing Iberostar Selection Paraiso Maya Suites for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,

8/10 - 좋아요

Julie

2023년 10월에 6박 숙박함

10/10 - 훌륭해요

Daniel 님, Courtice

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome spot
2023년 10월에 7박 숙박함
답변 제공: Quality Manager 님, 2023년 11월 3일
We are very pleased to read that you had such a pleasant time in Iberostar Selection Paraiso Maya Suites.It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

6/10 - 괜찮아요

Dallas

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property with some great features, but plenty of opportunities to improve the experience. Rooms were great, staff were very helpful most of the time, evening dining options are very good. Pool area and entertainment for kids and adults is very good. Adult drink selection was good. Not so good: Complex is huge, perhaps a little too big,.10 minutes walk from reception to beach. Transportation around the complex was limited at times, found ourselves waiting 10 minutes for a golf cart to transport us, sometimes not available at all, even had transportation refused once or twice " not going that way" which is OK, but at least call in for a ride to come. Breakfast choice, evening meals and room service are good, but day time snacking is pretty much limited to the burger bar on the beach or pizza from one of the restaurants. You can't order snacks from the wait staff or take out from the restaurants when you are relaxing at the pool, not even chips and french fries. Beach bar ran out of french fries and icecream frequently. Wait service at the beach ranged from missing, to good, depending on the day. One single towel station for the entire complex, with book out and book in required. Attempts to push a timeshare on you, to be expected in a global hotelier, and not overly pushy. Overall it was good, but there are much better options available around the same price point in Playa or Cancun. We most likely would not return and would not rate in our top 5 resorts.
답변 제공: Quality Manager 님, 2023년 10월 27일
First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites on your most recent vacation. We are happy to hear that overall you had a good time with us.On the other hand, we regret to know that the size of our complex did not suit your needs. Allow us to mention that Iberostar thinks about our guests’ needs and requirements and therefore, we have different Resorts with smaller facilities. You will find the same consistent level of excellent service that characterizes us along with beautiful and cozy facilities. We do hope that you have taken away some wonderful memories of your holiday, even though everything was not completely to your liking. Once more, thank you for your review.Best regards,

10/10 - 훌륭해요

Cesar Roberto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Installations in mint conditions. A service everywhere, anytime. Very nice experience.
2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 27일
We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Selection Paraiso Maya Suites and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

10/10 - 훌륭해요

Luigi G 님, Ronkonkoma

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
I will come back again and again.
2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 27일
We would like first and foremost to thank you for choosing Iberostar Selection Paraiso Maya Suites for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

8/10 - 좋아요

Jonah X

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
We had a great time and the staff and restaurants were fantastic. The pools needs to be tended too throughout yeh day. By mid day they were extremely dirty, bugs, fruit from drinks, and gross stuff floating in them. The room was spacious, up to date and clean, the beach was beautiful and the grounds of the resort were lackluster.
2023년 10월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 20일
It was a pleasure to host you at Iberostar Selection Paraiso Maya Suites on your recent holidays.It is gratifying to read that you had a great vacation experience with us. Also, we are delighted to read that you enjoyed our restaurants. We will pass on your compliments to our team who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.On the other hand, allow us to mention that we are characterized by our immaculately clean hotels and we totally agree that it is essential to a comfortable stay. It is important to say that all pools comply with the strictest safety and hygiene protocols and are deep cleaned daily using certified, eco-friendly cleaning products proven to kill 99.99% of viruses, and bacteria. We regret that you did not receive this impression.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We look forward to welcoming you back again. Until then, we wish you all the best. Best regards,

2/10 - 너무 별로예요

Valdemar

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스
we arrived and it took more than an hour and a half to complete the check in, they didn’t bring anything to drink or welcome us. Took us to our upgraded room, the only upgrade is that is a bit closer to the beach, the room AC worked terrible and the rooms were humid and sticky all through the stay. For dinners: there are places that are good like the French and some ok like Italian and Greek. The fine dining was terrible terrible. The lobster was raw. Lunch: well so let’s say that service is terrible generally and that includes how inconvenient it is to eat. If you are planning to relax all day at the beach and not move, then be prepared to eat some cold burgers or chicken wraps. They serve French fries, but those are limited to the first 10 people that arrive to order them. Once they are gone, they don’t refill them. If you want to go eat somewhere else, first you need to get dressed and dry and get ready to walk for at least 45 min to go and return to the beach. The transportation is terrible. The hotel excuses themselves saying that’s a subcontracted service, however I could not care less. I payed the hotel to provide an awesome experience, so if something doesn’t work they need to fix it. So for example: if you are in the mall and want to go to your room, you will need to wait 10 min to get your first cart that will take you to the lobby of your hotel and from there another 10-20 min for a cart to take you to your room.
2023년 10월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 18일
First and foremost, we would like to thank you for choosing Iberostar Selection Paraiso Maya Suites on your most recent vacations.Allow us to mention that we make every effort to exceed all of our guests’ expectations with a unique experience and ensure every detail of your stay is perfect and we are saddened to read that we did not fully succeed.On the other hand, it has been quite disappointing to know that our culinary offer did not live up to your expectations.Gastronomy is one of the pillars of our resort.Our dedicated team of professional chefs do work very hard on a daily basis to offer national and international produce, using only the highest quality and fresh produce in order to satisfy the most discerning palates. We will relay your comments to our team of chefs for their consideration and we thank you for sharing your observations with us.Furthermore, we regret to know that the size of our resort was not the perfect fit for you. We would like to mention that Iberostar thinks in the needs and requirements of all our guests and, therefore, we have different resorts with different concepts at your disposal. We are sure we have the perfect Resort for you to have the perfect vacation.Again, we thank you for choosing Iberostar for your holiday and hope to have the pleasure of serving you again soon.Best regards,

6/10 - 괜찮아요

Donald

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
This was our 7th visit to this resort in the past 15 years and 1st since 2019. It is still a nice resort but not as good as our last visit, probably will not be back.
2023년 9월에 8박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 17일
First and foremost, we thank you for your kind loyalty and trust towards Iberostar Selection Paraiso Maya Suites. Our guest's enjoyment is top priority and we are disappointed to hear that on this occasion your stay was not as perfect as it should have been. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that we haven't accomplished our goal with you. We kindly ask our guests to approach our Public Relations department for anything you may need in order to make your stay more comfortable. We always look for the opportunity to primarily find a solution to any issues while our guests are in our hospitality.We do not want to lose your loyalty and hope to have the opportunity to serve you again so we can regain your trust through the warm and attentive service of our team, who once made you our loyal guest.Attentively,

6/10 - 괜찮아요

clinton a

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
The property was a bit outdated but ok overall. The problem was number one we requested a king bed but due to overbooking we wound up with two double beds. The food was less than average and not a lot of variety. The entertainment was great for kids but horrible for adults. We had no children with us so that wasn’t ideal. Pools closed early supposedly for cleaning and weren’t clean in spite of it. And finally after heavy rains the floors weren’t attended to resulting in two members of our party falling on the hard marble. The spa was nice but nobody assisted us in our hydro therapy. The lazy River and wave pool were hardly ever on. The maid was excellent!
2023년 9월에 7박 숙박함

8/10 - 좋아요

실제 이용하신 고객

2023년 9월에 7박 숙박함

10/10 - 훌륭해요

Christian

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time visiting this resort. 10/10
2023년 10월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 10월 9일
We would like to thank you for choosing Iberostar Selection Paraiso Maya Suites for the second time.It pleases us to read that you enjoyed your stay with us.We hope to have the opportunity of welcoming you again. Sincerely,

10/10 - 훌륭해요

Veronica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La atención del personal es muy buena, la comida en general rica, la habitación amplia, las instalaciones son lindas
2023년 9월에 4박 숙박함
답변 제공: Gerente de Calidad 님, 2023년 10월 5일
Gracias por dedicar unos minutos de su tiempo a valorar su estancia en Iberostar Selection Paraiso Maya Suites.Nos alegra haberle sorprendido tan positivamente como nos distinguimos en los hoteles Iberostar, donde unas cuidadas instalaciones, excelente gastronomía y servicio personalizado se combinan para que cada huésped se sienta especial. Será un placer contar con futuras oportunidades de servirle nuevamente.Hasta pronto.Atentamente,

8/10 - 좋아요

Ajten

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Eliseo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
N/a
2023년 9월에 6박 숙박함

8/10 - 좋아요

Raelin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful and everyone is so nice and helpful!
2023년 9월에 5박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 25일
We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Maya Suites. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. Also, we are happy to hear that you enjoyed the service provided by our wonderful staff.We would like to thank you once again for your appreciation and hope to welcome you back again soon.Best Regards,

4/10 - 별로예요

Ewa Dorota

2023년 9월에 8박 숙박함

10/10 - 훌륭해요

Rebekah

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. I did not know it was so big, long walks but they have golf cart services which were fun that take you from lobby to your room. Beach was amazing. They had refillable glass bottles instead of water bottles in the room. I’m a picky eater so I did not like much of the food compared to other resorts. But I managed to survive lol.
2023년 9월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 18일
We would like first of all to thank you for choosing Iberostar Selection Paraiso Maya Suites.Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us.On the other hand, it has been quite disappointing to know that you have not been completely satisfied with our culinary offer. Gastronomy is such an important pillar in our hotels, with our professional chefs preparing fresh food on a daily basis, as we know that this is a principal factor in a satisfactory holiday experience.Likewise, we thank you for sharing your observations and we hope that you visit us again soon.Best Regards

6/10 - 괜찮아요

Shuhei 님, KIYOSU

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
勧誘が鬱陶しかった
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Paulina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was beautiful, we really enjoyed it. Food was delicious. Will definitely be back.
2023년 9월에 4박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 10일
First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Maya Suites and we want to thank you for sharing your experience with others.We are very pleased that the efforts of our passionately prepared gastronomy have left a wonderful impression on you.Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.Best Regards,

6/10 - 괜찮아요

Armando Sanchez

2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Jory

2023년 8월에 5박 숙박함

8/10 - 좋아요

Jia

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff is very helpful and nice.
2023년 8월에 6박 숙박함
답변 제공: Quality Manager 님, 2023년 9월 4일
We would like to express our appreciation for your kind words and positive rating of Iberostar Selection Paraiso Maya Suites.It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,

10/10 - 훌륭해요

miguel

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo excelente, viaje en familia, lo mejor el star camp
2023년 8월에 7박 숙박함
답변 제공: Gerente de Calidad 님, 2023년 9월 4일
Le agradecemos el tiempo dedicado a escribir este comentario sobre Iberostar Selection Paraiso Maya Suites y los días que ha compartido con nosotros.Todas las opiniones son muy importantes, y la suya nos indica que estamos trabajando en la buena dirección para que nuestros huéspedes vuelvan a casa con unos recuerdos inmejorables de su estancia con nosotros.Esperamos volver a saludarlo en un futuro no lejano.Atentamente,

8/10 - 좋아요

Emmanuel

2023년 8월에 5박 숙박함

6/10 - 괜찮아요

Jose

2023년 8월에 5박 숙박함