야외 수영장, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

르 레브 비치프론트 호텔 여행 후기

4 out of 5
르 레브 비치프론트 호텔
Playa Xcalacoco Fraccion 2ª, Playa del Carmen, QROO

이용 후기

6.6
평점 10 - 훌륭해요. 251개 이용 후기 중 64개" "
평점 8 - 좋아요. 251개 이용 후기 중 61개" "
평점 6 - 괜찮아요. 251개 이용 후기 중 43개" "
평점 4 - 별로예요. 251개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 251개 이용 후기 중 41개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Johannes Marc

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
let me start positively, the people who work there try to solve the problems of the hotel but they walk with their hands in their hair they can't handle it. Our holiday: day 1 no water, day 2 only cold water, day 3 only cold water and no electricity. Day 4 everything worked except the WIFI but that is survivable. day 5 there was a very limited breakfast, just some fruit. day 6 no water, day 7 cold water. We spent some time at the reception, unfortunately. The beach and the pool are also nothing, the beach is also very marred by all the seaweed, the hotel cannot do anything about it. All in all very nice people who want to help but the hotel chain does not listen. We are really not difficult, because we were sometimes already with a cold shower, but it is really terrible. Of course you have a price-quality ratio, but this made no sense. Definitely don't go to this hotel if you want to have a nice holiday. I also want to claim my money back from Expedia because I paid for things that were absolutely not there, terrible. So just scroll straight on to another hotel and skip this one for your own good. By the way, the entire coastline from Cancun to Tulum and beyond is covered in seaweed (just Google it) It would be a good idea to go to Mexico if you like swimming and snorkeling because spontaneously that is hardly possible.
2023년 4월에 8박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 5월 22일
Dear Mr. Marc,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve

6/10 - 괜찮아요

Juan

Mas serví y comunicación
2023년 5월에 3박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 5월 8일
Buenos días Juan, Muchas gracias por tus comentarios. Tomaremos nota de tus recomendaciones e intentaremos poner solución lo antes posible.Sus comentarios nos ayudan a mejorar.Gracias de nuevo y esperamos tenerle de nuevo con nosotros para que cambie de opinión sobre el Hotel Le Reve.

4/10 - 별로예요

Carmen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 4월에 3박 숙박함

6/10 - 괜찮아요

Jesus Javier

연인과의 여행
Se fue el agua como 4 hrs , y mi habitación no era la que esperaba , no volveré a este hotel.
2023년 4월에 2박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 5월 8일
Estimado Jesus,Lamentamos enormemente la impresión que se ha llevado de nuestro hotel, como entenderá nuestra intención es siempre intentar que los clientes salgan de nuestro establecimiento con una sonrisa y sentimos no haberlo conseguido con usted.Seguiremos trabajando para mejorar en todos los aspectos ya que siempre hay espacio para ello.Le mandamos un cordial saludo desde el Hotel Le Reve.

4/10 - 별로예요

Bruno

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le Reve has an advantageous location and may have been a great place. Unfortunately, this is no longer the case. The description and photos on the website are outdated, and the property is clearly neglected by management and/or owners. During our stay at one of the beachfront villas with pool, we noticed that the place is falling apart and not properly maintained. We experienced power outages for at least one-third of our stay, no water for a significant portion of two days, and no hot water from the evening prior to our checkout until we left at noon. There is no maintenance crew, and the front desk associate had no tools to try and fix a broken pipe. The furniture and fixtures are old, some are broken or missing, and the beach chairs and lounges are beaten up with no umbrellas. The pipes are rusty, light bulbs are missing, and the mattresses are hard. The bedding and towels are old, stained, smelly, and have holes. The rooms are only half cleaned, and none of the common areas were cleaned during our three-night stay. The few employees who showed any care did their best with what they had, including Arturo, Javier, Alvaro, and Beth. Unfortunately, we did not see any management during our stay. We hope that this review will serve as a warning to others considering this property. The issues we experienced are not isolated, as other recent reviews have referenced the same problems and the hotel’s responses not followed with actions. This hotel should not be operating.
2023년 4월에 3박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 5월 8일
Dear Mr. Bruno,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve

6/10 - 괜찮아요

César

단체 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Esta muy expuesto el hotel, no habia toallas, al llegar no habia agua
2023년 4월에 1박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 5월 8일
Buenos días César, Muchas gracias por tus comentarios. Tomaremos nota de tus recomendaciones e intentaremos poner solución lo antes posible.Sus comentarios nos ayudan a mejorar.Gracias de nuevo y esperamos tenerle de nuevo con nosotros para que cambie de opinión sobre el Hotel Le Reve.

6/10 - 괜찮아요

carlos

단체 여행
좋아요: 청결 상태
Un poco descuidado el servicio
답변 제공: Le Reve by MIJ 님, 2023년 5월 8일
Buenos días Carlos, Muchas gracias por tus comentarios. Tomaremos nota de tus recomendaciones e intentaremos poner solución lo antes posible.Sus comentarios nos ayudan a mejorar.Gracias de nuevo y esperamos tenerle de nuevo con nosotros para que cambie de opinión sobre el Hotel Le Reve.

10/10 - 훌륭해요

Erika

2023년 4월에 3박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 5월 22일
Buenos días, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

10/10 - 훌륭해요

Erika

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Away from busy traffic and the most beautiful location. Not far from great restaurants and tourist attractions.
2023년 4월에 7박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 4월 20일
Hi Erika,First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Le Reve by Mij and that you appreciated our hotel. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts.It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Playa del Carmen. Best regards.

4/10 - 별로예요

julian

2023년 4월에 2박 숙박함

2/10 - 너무 별로예요

Mario Enrique

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Es un lugar sucio, viejo, sin mantenimiento y con personal pésimamente capacitado. Un pésima opción
2023년 4월에 3박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 4월 20일
Estimado Mario,Lamentamos enormemente la impresión que se ha llevado de nuestro hotel, como entenderá nuestra intención es siempre intentar que los clientes salgan de nuestro establecimiento con una sonrisa y sentimos no haberlo conseguido con usted.Seguiremos trabajando para mejorar en todos los aspectos ya que siempre hay espacio para ello.Le mandamos un cordial saludo desde el Hotel Le Reve.

2/10 - 너무 별로예요

Rafael Antonio De la Cruz

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No había personal en el hotel en las habitaciones no nunca pusieron jabón de desayuno solo pudieron un pan y café y pocas atenciones
2023년 4월에 3박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 4월 20일
Dear Mr. Rafael,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

6/10 - 괜찮아요

Francisco

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
2023년 3월에 4박 숙박함

8/10 - 좋아요

Brandon Armond

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property! Very nice and polite staff. The view! However, the hot tub didn't work. Neither did the tv. The language barrier was tough when ordering food, but hey it's Mexico! Overall a great deal for a beach front hotel
2023년 3월에 6박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 4월 11일
Hi Brandon Armond!First of all, we would like to thank you for your review, we are very happy to know that you had a nice stay at Hotel Le Reve by Mij and that you appreciated our hotel. We all work hard every day to make sure that our guests have a pleasant stay so it is very rewarding to know how clients like you appreciate our efforts.It was a pleasure having you at our hotel, we will be delighted to welcome you again next time you visit Playa del Carmen. Best regards.

6/10 - 괜찮아요

Christian

가족 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Ghosted area not as described from pictures
Like all recent reviews, -What has happened with this resort? Seems to have great potential in the past, but it seems like it has 100% placed into ruins.. who rund this place, seems like a ghoosted place. We did not got the room as We ordered, nor paid for. We got another class w/o balcony. Nevertheless the cleaniness and breakfast was great. I think the staff does as good as they can, but the owners just target to place the place into ruins.. sadly as the venue is great, just a little bit to far away from everything else. I Will claim this to hotels/expedia and they have to refund me for this as our Experience is not according to the pictures or description!! Pool was also dirty and not circulating throw filter/pump.
2023년 3월에 3박 숙박함
답변 제공: Casa del Puerto by MIJ 님, 2023년 3월 27일
Dear Mr. Christian,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Casa del Puerto.

6/10 - 괜찮아요

arturo

좋아요: 객실의 편안함
2023년 3월에 1박 숙박함

8/10 - 좋아요

Lorena

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
esta hermoso el lugar, lo unico es la playa que hay muchas piedras
2023년 3월에 1박 숙박함
답변 제공: Alhuga 님, 2023년 3월 15일
Estimada Lorena,Muchas gracias por tus palabras. Agradecemos tus comentarios, y nos confirmas que vamos en la dirección correcta para alcanzar todas nuestras metas. ¡Gracias y felices viajes!

8/10 - 좋아요

Renee

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The manager Mr Humpheys was very courteous, friendly and extremely helpful. He was very knowledgeable about the area. Wish there was more light in the bathroom. You had to walk out across rocks to be able to swim.
2023년 3월에 1박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 3월 21일
Good morning Renee,Thank you for choosing our hotel during your visit to Playa del Carmen; we are glad that your stay with us was pleasant and we will continue working so that if you visit us again you will have a better impression.Best regards from Hotel Le Reve.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fuyez
Hôtel délabré qui est abîmé et qui se casse de partout. Odeur d’égouts, service ultra lent et inefficace, locaux vieux et non entretenu, plage rocailleuse, bref fuyez !
2023년 3월에 2박 숙박함
답변 제공: Alhuga 님, 2023년 3월 14일
Cher invité,Nous vous remercions pour votre avis et sommes désolés que votre expérience personnelle ait été négative. Personnellement, je m'occupe toujours de tous nos clients à leur arrivée, à leur départ et pendant leur séjour à l'hôtel pour m'assurer qu'ils passent un bon moment et qu'il n'y a pas de désagréments. Je réponds toujours avec respect et honnêteté aux demandes dont tout client peut avoir besoin, et nous ne faisons jamais rien de manière anonyme. Je donne toujours mon visage et mon meilleur sourire et une attitude positive. Je ne me souviens pas que vous m'auriez envoyé l'un de ces domaines d'opportunité, que moi-même, avec mon équipe de collaborateurs, aurions sûrement transformé en atouts. Ici, à l'hôtel, nous tenons nos valeurs éthiques et morales très élevées, elles sont une norme et nous n'avons pas l'intention de tromper qui que ce soit sans donner de nom. Vos mots sont des commentaires que nous prenons positivement. La direction de l'hôtel vous envoie un salut cordial et nous nous excusons encore une fois que les choses ne se soient pas déroulées comme vous le souhaitiez.Gestion de l'hôtel

4/10 - 별로예요

Ron S

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 3박 숙박함

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스
I read the reviews both good and bad before booking. Our room was clean as was the bar and restaurant. The bed was ok but I like a firm mattress and ours was soft. Towels are huge and fluffy. Wifi was good in the room for streaming as well at the pool and beach. The staff were great. Alvaro greeted us when checking in. Ivan and the other bartender were very nice. Mojitos we’re tasty and the beer was cold. Is it fancy, no but it’s clean and the small group of staff were fabulous.
답변 제공: alhuga 님, 2023년 3월 15일
Dear Laura,Thank you very much for taking the time to write a review for us. Your review confirms that we are in the right direction, and our team is working hard to achieve our goals. We hope to see you again any time soon, and every member of the crew send you their love. Thank you and happy traveling!Alvaro, Manager

2/10 - 너무 별로예요

Ali 님, El Paso

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Vary bad management
2023년 2월에 6박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 3월 6일
Dear Mr. Ali,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Un lugar para desconectarte de todo
Una estancia muy agradable, el hotel tiene una bonita vista, buena iluminación en la habitación. El detalle fue que la habitación no tenía agua caliente, como sugerencia sería extender el horario de desayuno ya que es solo de 8am a 10am.
2023년 2월에 2박 숙박함

4/10 - 별로예요

MIGUEL

2023년 2월에 1박 숙박함
답변 제공: Alhuga 님, 2023년 3월 15일
Miguel, Thank you very much for your review. With this, you help other travellers to chose what is the best option, and we are glad you decided to stay with us. Thank you, and happy traveling!Alvaro, Manager

6/10 - 괜찮아요

Samantha

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
First I’d like to say the staff was overall good, friendly, helpful. But the property is run down, the beds were super hard ( like sleeping on a board!) and the AC in our room didn’t work. There were also hardly any other people staying at the hotel which seemed kinda creepy…They also don’t really have many food options near by and that really sucked, and all the restaurants on the beach open at 11. Overall, I probably wouldn’t stay again or recommend.
2023년 2월에 2박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 23일
Dear Samantha,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

6/10 - 괜찮아요

Ronald

가족 여행
별로예요: 숙박 시설 상태 및 시설
The property must have been stunning and could be again if the owners only supported their staff. The super staff were doing their utmost to make us happy but without any management or support. The place needs to have money spent to maintain it.
2023년 2월에 6박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 23일
Good morning Ronald, Thank you very much for your comments. Well note your recommendations and try to put solution as soon as possible.Your feedback helps us improve.Thanks again and hope to have you again with us in order to change your mind about Hotel Le Reve.

2/10 - 너무 별로예요

Carlos

2023년 2월에 1박 숙박함

2/10 - 너무 별로예요

Michael

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Complete waste of money
Dreadful experience. We stayed in the premium room and I've never experienced a hotel this bad. We checked in and could not get two rooms keys because they only give one key per room no matter how much we insisted on two keys. This obviously made life challenging for my wife and I needing to coordinate our time at the room or one would be locked out. We asked for face clothes and were told no because they don't provide that. Asked for an extra pillow for my wife who is dealing with a neck injury - nope, they do not provide extra pillows. We went to breakfast and sat at a dirty table for 15 minutes before walking out. My wife went back to get a coffee and was told no because all the coffee was finished. She insisted on a coffee since nothing is provided in the room and she managed to get one after 10 minutes. We asked for a glass of water at the pool bar and were told no, they do not provide water unless we pay. It was odd because the staff also kept asking for tips even though we literally got zero service. One even went as far as explaining to us how little money the hotel pays its staff so he really needed a tip and he promised he would share it with the other staff. It was all very weird and unpleasant. It's a shame because the beach is lovely and it could be so much more with proper management. The simple things we were denied are absolutely basic at any hotel anywhere in the world. The issue is likely the owner being extremely cheap.
2023년 2월에 1박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 15일
Dear Mr. Michael,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

4/10 - 별로예요

Joinusa

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Tener en cuenta.
Esta ubicado en un lugar muy alejado de Playa del Carmen, un taxi cobra 25 usd por salir y entrar, el camino de llegada esta horrible, al llegar, no habia restaurante, el bar no funciona y el Spa esta cerrado. Frente al mar.
2023년 2월에 2박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 9일
Buen día Joinusa,Antes de nada queremos disculparnos por su mala experiencia durante su estancia con nosotros; queremos indicarle que hemos tomado nota de todos sus comentarios y los hemos compartido con los departamentos correspondientes para ponernos a trabajar desde este momento para solventar todos los fallos.Le mandamos un cordial saludo,Hotel Le Reve.

4/10 - 별로예요

RICARDO

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La localización es excepcional! Sin embargo la administración de la propiedad es pésima ! No hay una gestión que saque provecho al maravilloso lugar donde se encuentra la propiedad! Hago un llamado a los dueños a que no desperdicien el gran potencial qué tiene su hotel muchos turistas enojados con el mal servicio
2023년 1월에 3박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 9일
Estimado Ricardo,Lamentamos enormemente la impresión que se ha llevado de nuestro hotel, como entenderá nuestra intención es siempre intentar que los clientes salgan de nuestro establecimiento con una sonrisa y sentimos no haberlo conseguido con usted.Seguiremos trabajando para mejorar en todos los aspectos ya que siempre hay espacio para ello.Queremos indicarle que hemos tomado nota de todos sus comentarios y los hemos compartido con los departamentos correspondientes para ponernos a trabajar desde este momento para solventar todos los fallos.Le mandamos un cordial saludo desde el Hotel Le Reve.

10/10 - 훌륭해요

Diego

2023년 2월에 3박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 3월 6일
Buenos días, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

10/10 - 훌륭해요

Miriam

2023년 1월에 6박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 3월 6일
Buenos días, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

2/10 - 너무 별로예요

Noemi Araceli Ramirez

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Está muy lejos del centro alrededor del establecimiento no hay nada en absoluto está valdio el hotel, no tiendas, no restaurantes y el transporte es abusivo 400 pesos a la quinta avenida y 400 de regreso así que estas obligado a comer lo que venden en el hotel a un precio que es altoo, de lo contrario ir al centro y gastar 800 en taxis, la playa está llena de rocas es imposible entrar y si optas por la alberca el agua es mega fría, pero lo más terrible de todo es que el personal de limpieza nos saco dinero de nuestras maletas hicimos el reporte y solo nos dijeron gracias por reportarlo, pésimo! Tiene incluído el desayuno el cuál te lo sirven frío y solo hay una persona que atiende a todas las mesas lo cual la atención es terrible. No volvería pésima experiencia.
2023년 1월에 6박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 1일
Estimada Noemi,Lamentamos enormemente la impresión que se ha llevado de nuestro hotel, como entenderá nuestra intención es siempre intentar que los clientes salgan de nuestro establecimiento con una sonrisa y sentimos no haberlo conseguido con usted.Seguiremos trabajando para mejorar en todos los aspectos ya que siempre hay espacio para ello.Le mandamos un cordial saludo desde el Hotel Le Reve.

2/10 - 너무 별로예요

Paulina

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No la encomiendo, las fotos no muestran la realidad del hotel. Se encuentra en muy malas condiciones, las instalaciones tienen cosas que no funcionan o están rotas y/o sucias.
2023년 1월에 2박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 1일
Buenos días Paulina,Lamentamos enormemente la impresión que se ha llevado de nuestro hotel, como entenderá nuestra intención es siempre intentar que los clientes salgan de nuestro establecimiento con una sonrisa y sentimos no haberlo conseguido con usted.Seguiremos trabajando para mejorar en todos los aspectos ya que siempre hay espacio para ello.Le mandamos un cordial saludo desde el Hotel Le Reve.

6/10 - 괜찮아요

Holden

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Estar en la playa estuvo excelente. Le falta MUCHO mantenimiento al edificio. La gente de servicio MUY amable y atentos pero FALTA MUCHA MAS GENTE para dar servicio, no les da abasto con los que hay. Falta meseros en el restaurante, falta gente que atienda para la playa, falta gente de mantenimiento. Las toallas son pocas que dan, mas bien no hay...
2023년 1월에 2박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 1일
Buenos días Holden,Gracias por haber elegido nuestro hotel; nos alegra que su estancia con nosotros haya sido agradable y seguiremos trabajando para que si vuelve a visitarnos se lleve una mejor impresión.Un saludo desde el Hotel Le Reve.

4/10 - 별로예요

Stefanie

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Pro: - direkt am Strand - nettes Personal Contra: - kein 4* Hotel - Strandabschnitt sehr verschmutzt und vermüllt - Frühstück wird serviert, heutzutage ist ein Buffet normal, man kann sich nicht entscheiden wie viel und was man gerne hätte, dann bekommt man endlich das Essen dann fehlt es an Salz und Besteck. - Lösung Buffet - Zimmer sehr sporadisch eingerichtet - gemütliche Sitzmöglichkeit am Balkon erst nach Nachfrage (bei Ankunft war 1 Stuhl vom Speisesaal am Balkon) - keine Restaurants ums Eck - keine Möglichkeit ein Fahrrad auszuleihen um wenigstens in den Supermarkt zu kommen - sehr weit vom Zentrum entfernt, ohne Auto kommt man kaum vom Fleck - viel zu laute Musik an der Poolbar, und auch oft sehr unmögliche Musik - an einem Morgen gab es erst recht spät Frühstück weil kein Servicepersonal da war - nicht jeden Tag gab es Früchte
2023년 1월에 7박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 1월 30일
Sehr geehrter Stefanie,Es tut uns sehr leid für den Eindruck, den Sie von unserem Hotel hatten. Sie werden verstehen, dass wir immer versuchen, dass unsere Gäste unser Haus mit einem Lächeln im Gesicht verlassen, und es tut uns leid, dass wir das bei Ihnen nicht erreicht haben.Wir werden weiter daran arbeiten, uns in allen Bereichen zu verbessern, denn es gibt immer Raum für Verbesserungen.Wir senden Ihnen einen herzlichen Gruß vom Hotel Le Reve.

10/10 - 훌륭해요

Maribel cruz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Un lugar muy muy tranquilo para relajarse pienso que tiene mucho potencial y podrían poner más servicios
2023년 1월에 1박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 2월 1일
Estimada Maribel,Muchas gracias por su comentario tan positivo, estamos encantados de saber que disfrutó de su estancia y nos alegrará enormemente volver a recibirleUn saludo.

2/10 - 너무 별로예요

ANTONIO CASTILLO 님, gujan mestras

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Très éloigné
2023년 1월에 14박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 1월 24일
Cher Monsieur Antonio,Nous vous remercions d'avoir pris quelques minutes pour nous faire part de votre opinion sur notre hôtel. Nous comprenons que, même si nous essayons toujours d'offrir le meilleur service, cela peut ne pas être du goût de tout le monde. Nous regrettons que cela ait été le cas.Si vous décidez un jour de revenir à notre hôtel Le Reve, nous serons ravis de vous accueillir.

10/10 - 훌륭해요

Roger

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 1월에 1박 숙박함
답변 제공: Le Reve by MIJ 님, 2023년 1월 24일
Buenos días Roger, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

10/10 - 훌륭해요

Jackie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bonito lugar y tranquilo
답변 제공: Le Reve by MIJ 님, 2023년 1월 23일
Estimada Jackie,Estamos encantados con su comentario sobre nuestro hotel Le Reve. Hemos hecho llegar sus maravillosas palabras a todo el personal que trabaja cada día para hacer que las experiencias de los clientes serán tan buenas como la suya ya que es una gran recompensa para ellos. Estaremos encantados de verle nuevamente.Un saludo.

2/10 - 너무 별로예요

Marion

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grosse déception. Suite à un décès dans notre famille, nous avons dû annuler notre voyage au Mexique. Après plusieurs tentatives de contact (mail, page Facebook, téléphone) sans aucune réponse, notre réservation ne nous a pas été remboursée et nous n’avons pas obtenu d’avoir. Tous les autres hôtels ont été compréhensifs ! Pour ceux qui souhaiteraient y séjourner, méfiez vous…
답변 제공: Le Rève by MIJ Hotels 님, 2023년 1월 18일
Dear guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,

2/10 - 너무 별로예요

Jean-luc

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 7박 숙박함
답변 제공: Le Rève by MIJ Hotels 님, 2023년 1월 18일
Dear guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,

2/10 - 너무 별로예요

Simon Peter

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible service and there was rarely any staff available.
답변 제공: Le Reve by MIJ 님, 2023년 1월 11일
Dear Mr. Simon,We are very sorry for the impression you had of our hotel, as you will understand our intention is always to try to make our guests leave our establishment with a smile on their faces and we are sorry we did not achieve this with you.We will continue to work to improve in all aspects as there is always room for improvement.We send you a warm greeting from Hotel Le Reve.

4/10 - 별로예요

Vanessa

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Íbamos con grandes expectativas. El 31 de diciembre hicimos check in al rededor de las 5 pm. La persona amable pero no nos dio información de nada , solo fue pagar y tomar copias de la identificación. Cuándo preguntamos dónde comer nos dijeron que la cocina ya había cerrado y no había opciones ahí por lo que teníamos que salir a comprar algo . Mostré mi molestia y fue cuando nos dieron la opción de prepararnos un sándwich. El señor Martín de la barra, muy amable trató de apaciguar las cosas, nos ofreció unas bebidas y trajo nuestros sándwiches después de un rato. Eso comimos el último días del año. La unidad y hotel en general descuidados , falta mucho mantenimiento, inversión, pasión por levantar ese lugar. Siguiente día , dos horas sin exagerar para que nos atendieran y sirvieran el desayuno , el cuál “atendió “ el Gerente, el hijo del inversionista , o algo que lo que menos tiene, es calidad en el servicio . Claro que él y sus amigos desayunaron primero , mientras todos los demás esperamos . Finalmente salimos del restaurante y dirigimos a la playa , la cual está sucia y no es nada privada . A la hora de la comida , no sabíamos si salir , si había comida disponible pero encontramos al señor Martín en la barra , siempre con excelente servicio , de verdad que es lo único bueno de ese lugar . Nos atendió y finalmente acabó nuestra estancia breve que no me dejó nada feliz . La comida es muy buena , mejor que en cualquier otro hotel que he ido.
답변 제공: Le Rève by MIJ Hotels 님, 2023년 1월 7일
Querido huésped, Gracias por tomarse el tiempo para compartir sus observaciones con nosotros.Lamentamos saber que su estadía con nosotros no cumplió con sus expectativas, estamos seguros que sus comentarios serán de gran ayuda para seguir mejorando nuestro servicio. Consentirlo es nuestra prioridad.Esperamos que nos brinde la oportunidad de recibirlo nuevamente y recuperar su confianza hacia nuestra marca.Saludos cordiales,

6/10 - 괜찮아요

Heather

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
This hotel is a bare bones place with very limited services and staff so if you’re looking for a resort experience this isn’t it. You need a rental car or you would be spending a ton on taxis. Food at the restaurant is expensive too for what you get. The rooms are nice and the location on the beach is fantastic. There are a couple things down the beach like massages and a viewpoint that are nice to take in. They also have pretty good wifi, enough to stream Netflix.
답변 제공: Le Reve by MIJ 님, 2023년 1월 11일
Good morning Heather,Thank you for choosing our hotel during your visit to Riviera Maya; we are glad that your stay with us was pleasant and we will continue working so that if you visit us again you will have a better impression.Best regards from Hotel Le Reve.

6/10 - 괜찮아요

Jennifer

4/10 - 별로예요

ZHI 님, PASADENA

연인과의 여행
별로예요: 직원 및 서비스
They only provide 2 x 500 ml bottle of drinking water during the whole stay, you have to buy your own drinking water, 40 pesos per small bottle of water; restaurant only sells hamburger and french fries for dinner in that evening we stayed there; breakfast service is very very slow, only one employee is serving breakfast for all the hotel guest and he is verbally reminding us that tips is not included; a one way taxi ride to downtown Playa del Carmen costs 350 pesos. The only positive thing is that the front row hotel room have wonderful ocean view and the beach is very calm and very good for swimming in November.
답변 제공: Le Rève 님, 2022년 11월 3일
Dear guest,Thank you for taking the time to share your observations with us.We are sorry to know that your stay with us did not meet your expectations, we are sure that your comments will be of great help to keep improving our service. Your satisfaction is our top priority.We hope that you will give us the opportunity to welcome you again and regain your confidence towards our brand.Kind regards,Le Rève by MIJ Hotels

6/10 - 괜찮아요

Itzel

좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros. Incluye desayuno, la habitacion esta limpia y espaciosa. Se encuentra frente a la playa. La vista es excelente para aprovechar la playa, quien atendio el bar en mi estancia muy amable y con excelente actitud de servicio...Cons. No cuentan con suficiente personal, en el desayuno tardan en atenderte, se sirve la comida y el cafe frios, la alberca se encontraba muy sucia, los camastros en la playa en malas condiciones. El servicio de bar esta disponible en horario limitado. Cuentan con limitada cantidad de alimentos que menciona el menu
답변 제공: Le Rève 님, 2022년 11월 3일
Querido huésped, Gracias por tomarse el tiempo para compartir sus observaciones con nosotros.Lamentamos saber que su estadía con nosotros no cumplió con sus expectativas, estamos seguros que sus comentarios serán de gran ayuda para seguir mejorando nuestro servicio. Consentirlo es nuestra prioridad.Esperamos que nos brinde la oportunidad de recibirlo nuevamente y recuperar su confianza hacia nuestra marca.Saludos cordiales,Le Rève by MIJ Hotels

4/10 - 별로예요

jeanette

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El lugar es paradisiaco, pero parece abandonado, las habitaciones sin mantenimiento, no servia la luz y no cerraba la puerta, finalmente me cambiaron; y al día siguiente no había cocina abierta para desayunar, el hotel parecía vacío.
2022년 10월에 1박 숙박함
답변 제공: Le Reve 님, 2022년 10월 27일
Querido huésped, gracias por tomarse el tiempo para compartir sus observaciones con nosotros.Lamentamos saber que su estadía con nosotros no cumplió con sus expectativas, estamos seguros que sus comentarios serán de gran ayuda para seguir mejorando nuestro servicio. Consentirlo es nuestra prioridad.Esperamos que nos brinde la oportunidad de recibirlo nuevamente y recuperar su confianza hacia nuestra marca.Saludos cordiales,Le Reve by MIJ Hotels

4/10 - 별로예요

Michel Suset

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
SU PERSONAL ES MUY BUENO Y ATENO ES LO UNICO QUE SE RESCATA DEL HOTEL
2022년 10월에 3박 숙박함
답변 제공: Le Reve 님, 2022년 10월 25일
Querido huésped, gracias por tomarse el tiempo para compartir sus observaciones con nosotros. Nos es de mucho agrado saber que nuestro personal le atendió de la mejor manera. Lamentamos saber que su estadía con nosotros no cumplió con sus expectativas, estamos seguros que sus comentarios serán de gran ayuda para seguir mejorando nuestro servicio. Consentirlo es nuestra prioridad.Esperamos que nos brinde la oportunidad de recibirlo nuevamente y recuperar su confianza hacia nuestra marca.Saludos cordiales,Le Reve by MIJ Hotels