Thank you for choosing Mahekal in Playa del Carmen.We hope you had a great stay during your holiday! Your valued comments are very important to us, thank you for taking the time to coumunicate your experience.Greating from the Mayan Riviera,

Thank you for your feedback, Ranjani. We are glad to hear that you loved your stay at Mahekal Beach Resort. We hope to welcome you back again in the future for another magical stay!

Hi Lisa, we apologize for any inconvenience you had during your stay. We would love to know more on how we could have made your stay truly magical. We hope you can give us another chance to offer you the stay you deserve.

Thank you for sharing your positive experience at Mahekal Beach Resort, Barbara. It's great to hear that you found the grounds beautiful, staff helpful, and amenities plentiful. It sounds like the room and bed were comfortable, and the beach and pools were also enjoyable. Your feedback is truly valuable. We hope to welcome you again soon for another magical stay!

We apologize for any confusion regarding our dining policies and the inclusion of dinner in your reservation. Our aim is always to provide transparent and exceptional service to our guests. We understand your disappointment and will review our communication to ensure clarity regarding any limitations on included amenities. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future. If you have any further concerns, please do not hesitate to contact us directly.

Thank you for sharing your experience with us! We're delighted to hear that you appreciated the tranquil ambiance of our property, providing a serene atmosphere for relaxation. Our team takes great pride in delivering exceptional service, and it's wonderful to know that their efforts contributed to making your stay memorable. Should you choose to visit us again, we look forward to welcoming you back for another peaceful retreat. Safe travels!

Thank you for your review, Heather. It's great to hear that you enjoyed the beachfront location, friendly staff, and convenient proximity to shopping and dining options at Mahekal Beach Resort. We appreciate your feedback!

Hola Andrea, muchas gracias por tu calificación de Mahekal Beach Resort. Nos da gusto saber que tuviste una experiencia ¡de 5 estrellas! Esperamos recibirte nuevamente pronto para otra mágica estancia.

Thank you for sharing your review, Cecilia! We are thrilled to hear that you had a wonderful honeymoon at Mahekal Beach Resort. We will make sure to pass on your kind words to the staff. We hope to welcome you again soon or for your one year anniversary! Happy travels!

Thank you for choosing Mahekal Resort for your 25th anniversary celebration, and for sharing your experience with us!. We're thrilled to hear that you enjoyed the privacy of our resort while also appreciating its convenient proximity to downtown amenities. Your kind words regarding our attentive staff are greatly appreciated, and we'll be sure to pass along your compliments. Regarding your feedback about onsite parking, we apologize for any inconvenience this may have caused. We'll certainly take your suggestion into consideration for future improvements, and we apologize for any oversight in not notifying you about parking options during the reservation process. We hope to have the opportunity to welcome you back for another memorable stay in the future and possibly for your 26th anniversary too!. Thank you once again for your valuable feedback.

Buen día Mauricio, gracias por tu honesto comentario. Nos gustaría conocer más sobre tu experiencia, puesto que el tener una mala actitud hacia nuestros huéspedes va totalmente en contra de nuestros valores. Por esto, quisieramos saber en que áreas tenemos que reforzar estos valores. Te ofrecemos una sincera disculpa y esperamos que nos des otra oportunidad de darte la estancia verdaderamente mágica, que mereces.

Thank you immensely for sharing your delightful experience with us! We are thrilled to hear that you found our property stunning and appreciated the spaciousness and cleanliness of our rooms, as well as the impeccable grounds and delectable food offerings. We're glad you enjoyed the convenience of our proximity to the city center and its plethora of dining options. Regarding the noise on Saturday nights, we apologize for any inconvenience this may have caused; please rest assured that we continuously strive to ensure all our guests' comfort. As for the check-out process and our all-inclusive package, we appreciate your feedback and will consider how we can enhance this experience for our guests in the future. It was truly a pleasure hosting you, and we eagerly anticipate your return to what you described as "heaven on earth." Until then, safe travels and warm regards from all of us here at Mahekal Beach Resort.

Thank you for your feedback, Amanda. We are glad you had a 10/10 experience. We apologize for the inconvenience regarding the upgrade and late check-out at Mahekal Beach Resort. We appreciate your understanding and hope you enjoyed your stay despite these limitations.

Thank you for your 5-star rating Heather! We are happy to know you enjoyed your stay at Mahekal Beach Resort. We hope to welcome you again soon for an even more magical stay!

Dear Amy, thank you for your review of Mahekal Beach Resort. We are glad to hear that you found the staff friendly and the room clean. We apologize for the limited availability of beach chairs, we do have chairs for all resort guests through our 3 pools and beach areas, but we do have limited beach space to accomodate all guests at all times, we are sorry for the inconvenience this caused. We appreciate your feedback and hope to welcome you back in the future. Thank you for choosing Mahekal Beach Resort.

Thank you for sharing your review, Devin! I'm glad to hear that your experience at Mahekal Beach Resort was truly dreamlike!! We hope to welcome you again soon for another wonderful stay.

Thank you Mark for sharing your experience at Mahekal Beach Resort. The unique setting, jungle landscaping, and personal service were noted. Your feedback on minor equipment updates and the clean beach is appreciated.

Hola Pedro, muchas gracias por tu calificación de Mahekal Beach Resort. Nos da gusto saber que tuviste una experiencia ¡de 5 estrellas! Esperamos recibirte nuevamente pronto para otra mágica estancia.

Thank you for your review, Filippo! We are glad to hear that you enjoyed the excellent location and service at Mahekal Beach Resort. We hope to welcome you back soon!

We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We strive to provide exceptional value and service to all our guests, and we regret to hear that your experience fell short of expectations. Rest assured, we continuously evaluate our offerings to ensure they align with the needs and preferences of our guests. Your comments regarding meal options and additional charges have been duly noted, and we will address these concerns with our team to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay. Thank you for bringing these matters to our attention.

Thank you,k Gabriel, for your review and rating of Mahekal Beach Resort in the heart of Playa del Carmen. We hope to see you again soon for an equally magnificent experience.

Thank you for sharing your positive experience at Mahekal Beach Resort! We're glad to hear that you enjoyed the food, service, location, and amenities. We appreciate your recommendation. Your feedback about the tipping process is noted and will be reviewed to improve the overall guest experience as it does not align with our service standards. Have a wonderful day, Jonathon!

Thank you for your detailed review of Mahekal Beach Resort! We appreciate your feedback and will work on improving the conditions of the Oasis area. We are glad you enjoyed the uniqueness, staff, and location. Your kind words towards Alberto, Enrique, Oscar, and Rogelio are noted. We hope to welcome you back for an even better experience.

Thank you for your review, Darlene. We're glad to hear that you enjoyed the staff, food, and views at Mahekal Beach Resort. It's always great to know those are the best parts of your experience. We hope you had a wonderful stay!

Thank you for your rating, we hope to welcome you again soon for another magical stay at Mahekal Beach Resort.

Thank you Lin, for your rating of Mahekal Beach Resort. Its wonderful to know that you had a 5-star stay with us. We hope to welcome you again soon for another magical stay.

Thank you for your kind review, Nancy Therese! We are thrilled to hear that you had a great stay at Mahekal Beach Resort. We look forward to welcoming you back soon.

Thank you for your rating Christina. We are delighted you enjoyed a 5-star worthy stay at Mahekal Beach Resort. We hope to welcome you again soon for another magical stay!

Thank you, Robyn, for your kind review of Mahekal Beach Resort. We are glad to hear that you enjoyed the beautiful resort, exceptional food, and attentive staff. Your recommendation is greatly appreciated. We hope to welcome you back soon!

Thank you for sharing your experience at Mahekal Beach Resort. I'm glad to hear you enjoyed the fabulous service and private Oasis area. We strive to provide excellent food and a quiet atmosphere for our guests. We hope you visit us again soon!

Thank you for sharing your experience, Anne. We are delighted to hear that you enjoyed your honeymoon at Mahekal Beach Resort. We are glad you had a wonderful time with great food and helpful staff and enjoyed the location close to the beach and shopping area. We are happy that you also had a great time at our Revive Spa. We hope you have many cherished memories from your stay at the resort.

Thank you for sharing your feedback Michelle, we are very concerned about your check-in process lasting this long, this does not align with our service standards and we are reviewing all our processes at front desk to make sure this does not happen again to any guest. we hope you visit us again soon and give you the 5/5 experience you deserve.

Dear Soo Jung, thank you for sharing your experience with us. We're thrilled to hear that you enjoyed the breathtaking ocean view from your room and found our pool's proximity to the ocean convenient. Our location is indeed one of our greatest assets.Regarding your concerns, we apologize for any inconvenience caused by our room allocation system; while we do our best to accommodate requests, we understand your frustration. We'll certainly look into the faucet noise matter to ensure a comfortable stay for future guests. As for Expedia perks, we regret any misunderstanding and encourage guests to reach out directly to our team for clarification on included amenities. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an improved experience in the future. Thank you for choosing to stay with us.

Dear Eilish, thank you for taking the time to share your feedback regarding your recent stay at our property. We deeply apologize for the inconvenience caused by the noise disturbance from the adjacent beach club. Please know that we take all guest concerns seriously, and we are actively addressing this issue to ensure a more peaceful environment for our guests, and we hope you understand that it being another business we can only do so much. We regret to hear about your experience with our front desk staff and the dining options. Rest assured, we will address these issues internally to improve our services. We care about our guest experience all throughout their stay and the experience at front desk should also reflect this. Regarding your Expedia VIP status, we apologize for any oversight on our part and assure you that we value all our guests, regardless of booking platform. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.