Chère Myriam,Nous vous remercions pour votre commentaire, Nous sommes désolés d'apprendre que vous avez quitté l'hôtel avec de tels sentiments à l'égard de nos installations.Sachez que nous aurions été très heureux de vous aider pendant votre séjour, grâce à nos services de ménage et d'entretien, toujours prêts à contribuer au bien-être de nos hôtes.Soyez assurés que nous prendrons note de vos commentaires et que nous les transmettrons aux services concernés afin de continuer à nous améliorer chaque jour.Sur notre site web, vous trouverez la gamme étendue et variée d'hôtels que nous proposons, ainsi que des informations sur chacun d'entre eux. Nous sommes convaincus que vous trouverez celui qui répond le mieux à vos besoins.Nous serions ravis que vous nous donniez l'occasion de vous accueillir à nouveau dans l'une de nos installations, afin que nous puissions vous offrir la merveilleuse expérience que nous avons l'habitude de vous offrir, 100 % satisfaisante.Cordialement, Hotel Riu LupitaOnline Reputation Manager

Dear nick,Thank you for taking the time to share with us your thoughts.We sincerely regret that the service you received during your recent stay did not entirely meet your expectations. The experience you described is not characteristic of the level of service we strive to provide.Your feedback has been shared with our management team to discuss the potential need for change as we hope you will consider returning to allow us to have the opportunity of restoring your faith in our brand and services.Kind Regards, Hotel Riu LupitaOnline Reputation Manager

Estimado MARCO ANTONIO,¡Nos gustaría darle las gracias por tomarse el tiempo para revisarnos!Es decepcionante saber que experimentó los inconvenientes antes mencionados durante su estancia y que causaron que sus vacaciones fueran menos agradables, ya que nuestro objetivo es ofrecer experiencias excepcionales de hospitalidad a todos los huéspedes, en todo momento.Le aseguramos que enviaremos su comentario a nuestro equipo para que le dé seguimiento y esperamos tener otra oportunidad de darle la bienvenida de nuevo en un futuro próximo para compartir una experiencia más positiva con usted.Saludos cordiales,Hotel Riu LupitaOnline Reputation Manager

Apreciado Jesus SantiagoGracias por sus palabras, Nos alegramos mucho de saber que, durante sus vacaciones, sus necesidades estuvieron cubiertas y, disfrutó, de una maravillosa estancia entre nosotros.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu LupitaOnline Reputation Manager

Dear Suzanne,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu LupitaOnline Reputation Manager

Dear Donald,Thank you for your comment,We are really happy for the wonderful review you have given us.We would love for you to visit us again and to be able to offer you another equally pleasant experience for you.Also, please know that we have felt very satisfied with our work as well as with having served you.I hope to visit us again soon.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

Dear Brenda s,Thank you for sharing your feedback regarding your recent stay.We lament to read that not all the aspects of your experience did meet your expectations as we place great importance in providing all of our guests with memorable experiences.We are looking forward to having another opportunity to host you soon for a much better experience.Sincerely,Hotel Riu LupitaOnline Reputation Manager

Dear Loi,Thank you for staying with us.We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu LupitaOnline Reputation Manager

Dear catalin,Thank you for sharing your experience with us!It's saddening to hear you weren't fully satisfied with your experience, as our goal is to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu LupitaOnline Reputation Manager

Dear Courtney Ann,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon, Courtney Ann.Loving Regards, Hotel Riu LupitaOnline Reputation Manager

Apreciado JavierMuchas gracias en primer lugar, por elegirnos para la disfrutar de unos días en nuestra compañía.Nos sentimos muy honrados de haber sido sus anfitriones y recibir sus amables comentarios.Esperamos contar con la oportunidad de volver a darle la bienvenida en un futuro no muy lejano.Cordialmente, Hotel Riu LupitaOnline Reputation Manager

Dear Yasmine,Thank you for your comment,We are happy to know that you enjoyed the wide and varied gastronomic offer that we present. We are also happy that you enjoyed everything there is to do in our complex.On the other hand, we are sorry that we did not meet your expectations in general.Have no doubt that we will write down your observations to discuss them with the relevant departments and continue improving every day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

Dear CLAIRE ELAINE,We really appreciate that you took the time to evaluate us and to share your feedback.We are disappointed that there were some inconveniences that made an impact on your overall experience. We strive to provide all of our guests with a wonderful experience and we regret that your stay with us was not entirely perfect!Please rest assured that we will pass your comments to corresponding departments for further consideration as we know there is always room for improvement and we truly hope that you will give us a chance to host you soon again and share a more enjoyable experience.With best regards,Hotel Riu LupitaOnline Reputation Manager

Dear David,We appreciate you took the time to leave your impressions regarding your recent stay with us.It is disappointing to read your stay was not perfect.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right.Thank you for sharing this information with us, it is really helpful when implementing the adequate measures.Looking forward to hosting you again.Best Regards,Hotel Riu LupitaOnline Reputation Manager

Dear heather,Thank you for sharing your thoughts with regards to your recent stay.We are very sorry to learn that you were disappointed with your stay and that it impacted your experience.We hope you are not deterred from choosing to stay with us again in the future and to give us the chance to provide you with the excellent level of customer service that we pride ourselves in delivering.Warm regards,Hotel Riu LupitaOnline Reputation Manager

Dear Claus,Thank you for your comment,We continually strive to provide the best quality and, to ensure, that all our guests return home with beautiful memories of their vacation with us.We note that in your case we met our goal.Now we just need you to come back to visit us again soon.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

Dear Daniel,It is an honour to be recognized as a good hotel. Thank you very much, the best news is that you enjoyed your holiday.We hope you will come back soon, Daniel!Warmest Greetings,Hotel Riu LupitaOnline Reputation Manager

Dear guest,We are very happy to read that you had a nice holiday.And we thank you very much for your positive remarks, we will take note of your review for improvements.Looking forward to welcoming you again.Kindest Regards,Hotel Riu LupitaOnline Reputation Manager

Dear Joseph,Thank you very much for your review,We are very happy to know that you enjoyed our accommodation in several aspects.For us, your feedback is a breath of good energy that encourages us to continue on our path of continuous improvement.We look forward to seeing you again soon.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

Apreciada RAQUELGracias por sus palabras y por tomarse el tiempo de valorarnos.Estamos contentos de conocer que disfrutó de la maravillosa cena de Fin de Año.Sin embargo, sepa que nos hubiera gustado mucho asistirle en el momento de su estancia, con sendos departamentos de pisos y mantenimiento, siempre dispuestos a colaborar con el bienestar de nuestros huéspedes.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente,Hotel Riu LupitaOnline Reputation Manager

Dear Darryl,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.Please accept our apologies. it is through your booking agency/channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to profusely apologize.Sincerely,Hotel Riu LupitaOnline Reputation Manager

Dear seongi,Thank you very much for taking the time to rate us, as it is of utmost importance for us to detect if everything is going well thanks to our wonderful guests, and we see that in your case this was the case and you enjoyed a pleasant and enjoyable time in our company.We would love to have you visit us again soon and provide you with a better experience.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

Apreciado José Adán BarriosMuchas gracias por su comentario,Queremos expresar nuestro más sincero agradecimiento por sus generosas palabras. Su reseña nos inspira a continuar nuestro compromiso con la excelencia, y esperamos ansiosos la posibilidad de recibirlo nuevamente en cualquiera de nuestras ubicaciones para ofrecerle otra experiencia excepcional.Cordialmente, Hotel Riu LupitaOnline Reputation Manager

Apreciado Iñigo Christian RamirezAgradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le garantizamos que tomamos nota de sus observaciones y procederemos a gestionarlas con los departamentos adecuados.Le esperamos siempreCordialmente, Hotel Riu LupitaOnline Reputation Manager

Estimada Daniela,Es muy gratificante leer que disfrutó de su experiencia.Nuestro personal estará encantado de saber que sus esfuerzos son apreciados.Su evaluación nos hace querer seguir trabajando para ofrecer el mejor servicio.¡Le deseamos un gran día, Daniela!Un cordial saludo,Hotel Riu LupitaOnline Reputation Management

Apreciada Lucia yazminGracias por su reseña, Nos complace conocer que, en general, le gustó nuestro hotel.Además, nos alegra que haya disfrutado de la maravillosa ubicación en la que nos encontramos.No tenga dudas que anotamos sus observaciones para tratarlas con los departamentos pertinentes y seguir mejorando cada día.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu LupitaOnline Reputation Manager

Dear Noridia,Thank you very much for taking the time to provide your valuable feedback from your recent experience.However, we regret to read this. Please allow us to clarify that the taxi and excursion activities are not run by Riu. We are very sorry to learn about your discomfort.We have noted your feedback to ensure we can work on improving.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu LupitaOnline Reputation Manager

Dear James,We appreciate you taking your time to express your opinion, it helps us when implementing the right improvements.We are very sorry to learn that you were not fully satisfied with your stay.In regards to our food offer, it is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes.Needless to say, we are very sorry to read that you felt sick. We follow strict procedures while handling our food products, in order to prevent and avoid any kind of alimentary risks or hazards.Travelling to different countries with different climates may lead to gastrointestinal problems, which may not necessarily be related to food.At RIU Hotels & Resorts health is our priority. Therefore, we follow a food safety protocol, ensuring product safety and quality, in all our F&B processing, preparation and service processes.We can guarantee that our regular H&S inspections show optimal results in this area.Nevertheless, we are very sorry to learn about your discomfort.Your review will be forwarded to the different departments in charge, for further improvements.Best Regards,Hotel Riu LupitaOnline Reputation Manager

Apreciado FROYLANMuchas gracias por compartir sus comentarios, Estamos felices de saber que disfrutó de sus vacaciones con nosotros.Deseamos acogerle de nuevo y hacerle disfrutar de unas agradables e inolvidables vacaciones.Aquí le esperamos.Cordialmente, Hotel Riu LupitaOnline Reputation Manager

Dear Brock,Thank you for your comments regarding your recent stay. We regret that your experience with us was not what you expected and we wish to apologize for the inconvenience. We very much hope you will allow us to welcome you back to ensure all elements of your stay are flawless.Yours sincerely,Hotel Riu LupitaOnline Reputation Manager

Apreciada MonicaAgradecemos sus palabras de corazón.Obtener de su parte una valoración como la que nos brinda, nos anima a seguir en nuestro camino y, con ganas de que vuelva a cualquiera de nuestras instalaciones, para ofrecerle una maravillosa experiencia entre nosotros.Seguimos cada día intentando superarnos a nosotros mismos y con los brazos abiertos para recibirle nuevamente.Le esperamos siempre.Cordialmente, Hotel Riu LupitaOnline Reputation Manager

Dear Joshua,We would like to express our gratitude to you for taking the time to give us such a wonderful review.We are very pleased with your satisfaction with our services, and, please know that we were very flattered by your comments.We would be delighted if you would give us the opportunity to welcome you back to one of our facilities.Yours faithfully,Hotel Riu LupitaOnline Reputation Manager

Apreciado ManuelAgradecemos su tiempo para valorarnos tan positivamente.Estamos felices de saber que disfrutó de aspectos como los que nos describe. Nos encantaría que volviera a visitarnos en algún momento y, ofrecerle así una nueva experiencia, de las que dejan huella.Vuelva pronto a visitarnos, siempre a su entera disposición.Cordialmente, Hotel Riu LupitaOnline Reputation Manager