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로열 팜스 바이 브릭 여행 후기

4 out of 5
로열 팜스 바이 브릭
Calle 26 entre Avenida 1 y 5, Playa del Carmen, QROO

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 26개 이용 후기 중 17개" "
평점 8 - 좋아요. 26개 이용 후기 중 6개" "
평점 6 - 괜찮아요. 26개 이용 후기 중 2개" "
평점 4 - 별로예요. 26개 이용 후기 중 0개" "
평점 2 - 너무 별로예요. 26개 이용 후기 중 1개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is my second stay at the property. Love the location and has everything you need to make it a home away from home. Excellent communication with any issues that might arise. Plan to always stay here on future trips to PDC.
2021년 4월에 2박 숙박함
답변 제공: BRIC 님, 2021년 4월 19일
Thank you very much for recommending us! come back soon

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Veronica and her staff are very helpful and the place was perfect and clean
2020년 12월에 9박 숙박함
답변 제공: EA 님, 2020년 12월 21일
Thank you very much for your comments! come back soon!

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Veronica and her staff very friendly and helpful Location was great and very secure.
2020년 1월에 8박 숙박함
답변 제공: Estefanía 님, 2020년 1월 17일
Agradecemos mucho sus comenatrios! y esperamos verlos pronto de nuevo!

8/10 - 좋아요

Susan 님, Tampa, FL

좋아요: 청결 상태
The person who managed it, Veronica was the best part of my stay and it was nice and spacious.
2019년 12월에 5박 숙박함
답변 제공: Estefanía 님, 2020년 1월 13일
Hola, agradecemos muchos sus comentarios, le haremos saber a nuestro personal lo bien que la pasó en su estadía con nosotros, esperamos vuelvan pronto!

10/10 - 훌륭해요

jashia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We love this place! We’ve been to these apartments 5 times now and can’t get tired of them! Perfect location!
2019년 10월에 5박 숙박함
답변 제공: Estefanía 님, 2019년 10월 21일
Thank you very much for your preference! We will always be happy to receive you! Regards

10/10 - 훌륭해요

Milton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Spacious at the heart of everything
Right in the middle of the action the condo itself is spacious. My second Time staying here loved it the only I found unpleasant was the room seemed a little dusty. But was not a major problem.
2019년 6월에 6박 숙박함
답변 제공: Estefanía 님, 2019년 7월 2일
We offer a great apology if it was like that, we will do everything possible to change this. Fortunately, it was not an inconvenience to enjoy your stay in our spacious apartments, and excellent location. We hope they come back soon. Thank you for your comments! Regards

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
별로예요: 숙박 시설 상태 및 시설
I'm really not sure how this property has such high reviews. To call my stay there underwhelming is a bit of an understatement. Pros: My concierge was attentive and responsive. The cleaning staff was nice and did a very good job.The kitchen had everything you need, and was slightly updated. Cons: The place advertises an onsite pool and roof top deck/spa tub. I went up to check out the roof top deck, I'm assuming the front desk clerk heard me, and came running up the steps telling me no I couldn't go up there. On the second day, I came out to check the pool and found it empty, and being worked on. I had to ask if we could use the pool at the other site. None of the above was communicated to me prior to my finding out on my own. The room in general was dated and beat up. The shower pressure was non existent, and did not get hot until the second night. There were ants all over the bathroom. Shower tile was cracked and definitely ready to be replaced. I can only speak for the room I was given, but it's definitely time to gut that one and update/remodel.
2018년 12월에 7박 숙박함
답변 제공: Estefania 님, 2019년 1월 7일
Thank you for your comments, we keep them in mind to continue working and improving day by day. Regards

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 9월에 6박 숙박함
답변 제공: BRIC TEAM 님, 2018년 9월 24일
Thank you so much for your comments , we hope to see you soon. regards,

6/10 - 괜찮아요

maya 님, mexico df

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스
El primer departamento muy mal
El estacionamiento no hay como tal hay que buscarlo en la calle el primer depto no servia aire acondicionado y cuarto de lavado pésimo y fue después que me cambiaron a uno mucho mejor pero si tuve que presentar una queja
2018년 8월에 2박 숙박함
답변 제공: BRIC TEAM 님, 2018년 9월 6일
Hola Maya ; Muchas gracias por tus comentarios , estaremos trabajando en todo lo que nos mencionas para mejorar nuestros servicios. Saludos cordiales,

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Home right of 5th Ave and close to beach
Our condo was beautiful and clean. It was right off of 5th ave where all the night live and shopping was at. However, like other reviews, expect to hear LOUD music going on til 2 am and it's so loud that it feels like the party is in your condo. A night or two is ok, but it was like that the whole entire time we were there. I'm tired from all the activities done during the day and at night after 10 pm you just want a peaceful time to sleep getting ready for the next day. Don't expect that at The Royal Palms.
2018년 8월에 4박 숙박함
답변 제공: BRIC TEAM 님, 2018년 8월 15일
Dear guest , Thank you so much for sharing your experience with us , we will work in the situation with the noise even its an external situation ,we hope to see you soon.

10/10 - 훌륭해요

Chuy 님, Los ángeles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Super nice place love it
2018년 7월에 6박 숙박함
답변 제공: BRIC TEAM 님, 2018년 7월 18일
Hola Chuy , Thank you so much for your comments , we hope to have you back pretty soon!

2/10 - 너무 별로예요

Gustavo

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A Nightmare Hotel
This is a scam. Don't stay there. The hotel have a heavy noise construction all the time. Impossible to stay there. The hotel of course knows about it but they don't tell you . Then when you complaining about it they offer you other 2 really bad options. Places that you never and ever take for options with cockroaches and bad odor. If you don't accept that horrible options they charge you any way all the total amount for your stay. They never give me a check out paper. Was a nightmare place. I spend a lot of time try to cancel my reservation. Manager never available. I never sleep any night there but the charge me all the 6 night.
2018년 6월에 6박 숙박함
답변 제공: BRIC TEAM 님, 2018년 6월 24일
Buenos Dias Sr. Gustavo ; Esta mañana se ha puesto en contacto con el gerente de operaciones para dar seguimiento a sus comentarios , estaremos en contacto con ustedes para el seguimiento de la reservacion. Saludos ; Saludos

10/10 - 훌륭해요

maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 5월에 6박 숙박함
답변 제공: BRIC TEAM 님, 2018년 6월 6일
Gracias Maria ! Esperamos verte muy pronto!

10/10 - 훌륭해요

Maria E

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
답변 제공: BRIC TEAM 님, 2018년 4월 1일
Hola Maria ; Tahnk you so much for your message , we hope to see you soon at Playa del Carmen!

10/10 - 훌륭해요

Jazmine 님, Chicago

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location and very comfortable
Check in was easy. The condo is very comfortable and has all the amenities of home. Bed was great! Location is awesome (right off 5th street and 10 min walk from 12th ave bars and near the beach )
2018년 3월에 3박 숙박함
답변 제공: BRIC TEAM 님, 2018년 3월 27일
Hola Jazmine ; Thank you so much for your comments , we hope to see you soon in Playa del Carmen . saludos,

8/10 - 좋아요

Marcelo 님, Buenos Aires

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
La mejor ubicación.
Excelemte ubicación ya que se encuentra a 3 cuadras de la playa y a 20 metros de la 5ta. Avenida, que es la calle principal llena de comercios y restaurants, la cual es peatonal. Lo malo es que se escucha la música desde el hotel, si tu quieres paz absoluta eso podría ser un problema.
2018년 2월에 5박 숙박함
답변 제공: BRIC TEAM 님, 2018년 3월 31일
Hola Marcelo ; Muchas gracias por tus comentarios! los apreciamos mucho , seguiremos trabajando para siempre brindarles el mejor servicio , esperamos verles pronto! Saludos !

8/10 - 좋아요

Tammy 님, colorado

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable accommodations
Our 2 bedroom condo was beautiful and had everything we needed. The staff really made sure we had all we needed including getting us beach chairs. It was a little bit of a hike to the beach. Our bed was very comfortable and a huge plus was the outside patio. A few downsides were the hot tub was and dishwasher were broken. Also the night time music that started at 10 and blasted til 2 was so loud it made for a miserable night. And that was the whole week we were there! Because of this we would not stay here again. I know it is out of the control of the hotel and that’s too bad because the place is truly 5 star.
2018년 1월에 6박 숙박함
답변 제공: BRIC TEAM 님, 2018년 7월 7일
Hola Tammy Thank you so much for all your comments , we will share this informaiton with all our staff in order to improve our services , we hope to see you soon in Playa del Carmen .

8/10 - 좋아요

Ricardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 11월에 4박 숙박함
답변 제공: bric team 님, 2018년 1월 29일
Thank you so much for your comments

8/10 - 좋아요

Tina 님, MIami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Cozy Hotel
Great experience. This hotel is across the street from the 5th avenue and close to the beach. If you plan on taking your kids. The noise doesn't stop until about 2 AM . Its a great place and I would definitely go back and stay there.
2017년 12월에 2박 숙박함
답변 제공: BRIC TEAM 님, 2017년 12월 12일
Thank you so much for your comments , we will share this with all our staff , we hope to see you soon in Playa del Carmen! regards; BRIC TEAM

10/10 - 훌륭해요

Mahdi 님, Melvindale, MI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Feels like home
Perfect location and place if you love the beach which is a 5-minute walk, the social ambiance on la Quinta Avenida (5th Avenue) and don't mind the night life. Very friendly and helpful staff especially Jesus and Jeremias who worked so hard to help me with questions with perfect tips and made me feel home, my stay very comfortable and stress free. I'll definitely be back!
2017년 11월에 6박 숙박함

10/10 - 훌륭해요

Ramon 님, California

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice 2 bedrooms condo close to Mamitas beach.
Excellent. The facility is right next to the nice 5th. Avenida shopping street. This street is nice for walking, shopping eating etc. You find everything here. At night is very nice for walking. It's more than a kilometer long. Almost at the end, on 12th street you will find entertainment for young people. Music, dancing and shows.
2017년 10월에 5박 숙박함

10/10 - 훌륭해요

Andres

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfecto para familias
Excelente ubicación, cómodo y lindo apartamento. Muy recomendado.
2017년 11월에 4박 숙박함

10/10 - 훌륭해요

Karen 님, Nashville, TN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice condo steps from 5th Ave and close to beach.
We loved this condo - spacious, great décor, and well-appointed (washer/dryer). We enjoy being close to the restaurants and shops on 5th ave and a close walk to the beach. The people who worked here were very helpful - we could not have asked for more pleasant people to spend a week with!
2017년 10월에 7박 숙박함

10/10 - 훌륭해요

Andre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Experiência fantástica
Uma surpresa muito agradável. O apart é mobiliado, decorado e conta com equipamentos sofisticados... A área externa da cobertura foi um bônus inesperado. Muito bem localizado, ficamos a dois quarteirões da praia, e a meio da 5a Avenida, onde tínhamos todo tipo de atrativos, restaurantes, bares, lojas, e o agito de Playa Del Carmem.
2017년 7월에 5박 숙박함

10/10 - 훌륭해요

mems 님, v

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente ubicación
Cerca de la playa, casi esquina con la 5a Av. una maravilla de hotel, bellísima decoración, el loft para una pareja es una excelente opción, hace falta mas presión en la ducha y el tema del ruido en las noches por estar tan cerca de los bares pero quedamos de todas maneras muy satisfechos y complacidos. Definitivamente regresaremos!

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
In the heart of Playa Del Carmen. So many restaurants. Close to beach. Our room was very quiet. Kitchen was well equipped and the whole unit was very comfy. Next time I would rent the top floor penthouse. It was amazing